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TESCO 
Every Little Helps 
1
INTRODUCTION 
• Tesco has grown to become the UK's largest supermarket 
chain. 
• Tesco set its sights on becoming the Toyota of the grocery 
business. 
• Management (SCM), which included lean management 
and the use of RFID technology. 
• The company has got an advantage over its competitors by 
incorporating innovation in its supply chain like point of the 
sales data. 
• Continued replenishment triggered by customer demand 
• Primary distribution 
2
Tesco’s Store Formats 
3
Background 
• Tesco was founded in 1910 by Jack Cohen 
• The first private label product introduced by Cohen was Tesco 
Tea 
• Tesco opened its first store in 1929 
• The company's driving force was the idea 'Pile it high and sell 
it cheap 
• In 1947, Tesco went public and a year later, Tesco self-service 
stores were started 
4
• In 1956, the first Tesco self-service supermarket was opened 
• In the 1960s, Tesco went on an expansion spree and acquired 
several store chains 
• By the 1970s, Tesco's 'Pile it high, sell it cheap' philosophy no 
longer appealed to shoppers 
• . Tesco's image took a further beating when Imperial Tobacco 
Company which had considered acquiring Tesco as a part of 
its diversification strategy, 
• Tesco's management went in for an overhaul of its stores 
during the decade. Several stores were closed down to 
concentrate on the superstores. 
5
SCM Initiatives-TESCO 
• Point of Sale Scanning 
• Centralized Ordering and 
Distribution 
• Automated Warehouse 
Control 
• Electronic Data Interchange 
6
SUPPLY CHAIN PRACTICES 
• Graham-Tesco’s Supply Chain Director 
Adopted the principles of Toyota 
Production System. 
• TPS established two systems: Jidokha and 
Just-in Time. 
• Muda,Mura,Muri- Japanese terms for 
waste elimination. 
7
TOYOTA PRODUCTION SYSTEM 
8
Mura,Muri,Muda 
9
SUPPLY CHAIN ANALYSIS 
10
BULL WHIP EFFECT 
Distorted lack of information such as 
inaccurate demand data, or forecasts from the 
customers end can ripple back upstream. 
This results in high buffer of inventories, poor 
customer service, missed production 
schedule, wrong capacity plan etc. 
11
Tesco before and after lean 
solution–example of cola 
factors Before lean solution After lean solution 
Number of storage location 
5 2 
between bottler and 
consumer 
Order entry points 6 1 
Throughput time 20 days 5 days(75%reduction in 
total inventory) 
Service level 98.5% service level 
(grocery industry service 
92%) 
99.5% 
12
SIX SIGMA 
A measure of quality that strives for near perfection. 
Six Sigma is a disciplined, data-driven approach and 
methodology for eliminating defects (driving toward six 
standard deviations between the mean and the 
nearest specification limit) in any process – from 
manufacturing to transactional and from product to 
service. 
To achieve Six Sigma, a process must not produce 
more than 3.4 defects per million opportunities. 
Lean Six Sigma is one principle which combines Lean 
and Six Sigma concepts for continuous process 
improvement and reduction in variation. 
13
SOURCING 
• National buying team 
• Regional buying team 
• Roles : Negotiating , placing orders & Checking 
quality of products. 
• Smaller hubs in Asia ,Africa 
• Procured range of non food items from China 
14
LOGISTICS AND WAREHOUSING 
• Tesco had 24 DC and 16 CC in UK and other places. 
• Implemented primary distribution process. 
15
CROSS DOCKING 
16
CONTINUOUS REPLENISHMENT 
SUPPLIERS DELIVERY STORES 
POINT OF 
SALES 
SALES 
RACKS 
17
RFID Technology 
 Tesco used RFID also called radio bar codes on 
trial basis in 2003. 
Advantages : 
 Easy tracking of products. 
 Provides unique identification & security . 
 Helps in measuring and controlling every 
aspect of supply chain. 
 Promotes faster processing of goods, lower 
costs and higher employee effeciency. 
18
Question 1: 
 To what extent can Tesco’s supply chain practices be said as lean ( i.e Just in Time) 
principles? ( consider JIT as a philosophy, a planning and control system and an 
inventory system) 
19
Answer 1 
 Tesco is an extremely successful company major part of its success has been due to its 
distribution network. 
 Applied lean distribution and just in time strategy . 
 It helped reducing inventory costs and improved scheduling. 
The original seven muda are: 
 Transport (moving products that are not actually required to perform the processing) 
 Inventory (all components, work in process and finished product not being processed) 
 Motion (people or equipment moving or walking more than is required to perform the 
processing) 
 Waiting (waiting for the next production step) 
 Overproduction (production ahead of demand) 
 Over Processing (resulting from poor tool or product design creating activity) 
 Defects (the effort involved in inspecting for and fixing defects) 
 Tesco followed the above principles before they asked their suppliers to implement it. 
20
Question 2: 
 What are the main differences operating JIT in retailing and in 
manufacturing operations? 
21
Answer 2 
 Lean Manufacturing is a systematic methodology that identifies and eliminates all types of waste or 
non-value-added activities in production or manufacturing operations. 
 Lean Manufacturing, sometimes also referred to as the Toyota Production System (TPS), is about 
the systematic elimination of waste. 
 Lean retailing is an approach to re-inventing a long established business practice by using new 
information technologies to cut out waste and make operations more profitable. 
 Lean retailing relies on the use of Barcodes to manage every step of the product value chain, from 
raw material sourcing through manufacturing through final delivery to the shop floor. 
 Lean Retailing software systems will automatically place new orders for a given product from the 
manufacturer as soon as an item is scanned at the checkout counter, and in some cases, even the 
invoicing for that automatic order is automatized as well. Lean retailing aims to "cut out the fat" 
(waste) from the retail sourcing process to maximize profits for the retailer. 
 Lean Manufacturing encompasses the whole business rather than just manufacturing it includes 
product development, production, supply chains, distribution and customer service. 
22
Question 3: 
 What challenges does the increased internationalization of both its 
suppliers and its markets present for supply chain management in Tesco? 
23
Answer 3 
 Tesco's real strategic store internationalization began in 1994 with entry into 
Hungary but soon expanded into other central European countries, Asian market ( 
China, Japan). 
 The strategic approach to store internationalization has seen Tesco develop 
different solutions for diverse markets 
 Some of the challenges faced due to increased internationalization: 
 Using different composite models for different countries with respect to the supply 
system and technology used. 
 For example: RFID has some limitations in terms of high cost and operating 
environment. 
 Also Primary distribution has many loopholes ,Tesco has to take into consideration 
the timeliness and reliability of the pickups by their trucks. 
 Using distinct formats and tailoring the product and service offer to the local 
market. In many countries it operates as a multi-format and even multi-channel 
retailer (home shopping is available in Ireland and Korea) and focuses on the core 
values and brands of the business. 
 Behind the scenes people, processes and systems have been enhanced and rolled 
out initially as 'Tesco in a Box' and more recently as the Tesco Operating Model. 
24
Conclusion 
 Overall, Tesco's Supply Chain Management Strategy is its long-term goal. It 
is important for Tesco to have an operational strategy because it 
establishes the types of goods and services the company will offer its 
target market, and how Tesco are going to get advantages over its 
competitors. Tesco made good planning and control in its capacity, supply 
chain and quality. 
 Besides, in order to make improvements in operation, Tesco measures 
quality, speed, dependability, flexibility and cost. Although they have 
made some improvements, there are still some limitations in its operation. 
 The future retains numerous distinct scenarios for Tesco. The business has 
currently developed into a worldwide business. One of their likely future 
strategies could be dedicated to gathering a spectacular clientele service, 
as they have currently developed enough. As cited previous, Tesco is the 
market foremost in the UK. To sustain this location it is significant to 
advance its services all the time Tesco will require advancing its product 
variety by proposing more non-food items. 
25
REFERENCES 
• http://www.supplymanagement.com/news/2013/technologies-help-boost- 
supply-chain-integration 
• http://www.inboundlogistics.com/cms/article/supply-chain-technology-integrating- 
the-old-and-new/ 
• http://www.mirnah.com/images/White_Papers/Trends_SupplyChain/Top1 
0Tech_wp.pdf 
• https://www.apptivo.com/app/a/inventorymanagement/inventorymanag 
ement.jsp 
VIDEO LINKS: 
• http://www.youtube.com/watch?v=Mja5PM-CNkU 
• http://www.youtube.com/watch?v=yZC4neLax5o 
• http://www.youtube.com/watch?v=gBRrG0-SA1I 
26
THANK YOU 
27
28

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Tesco operations and supply chain

  • 2. INTRODUCTION • Tesco has grown to become the UK's largest supermarket chain. • Tesco set its sights on becoming the Toyota of the grocery business. • Management (SCM), which included lean management and the use of RFID technology. • The company has got an advantage over its competitors by incorporating innovation in its supply chain like point of the sales data. • Continued replenishment triggered by customer demand • Primary distribution 2
  • 4. Background • Tesco was founded in 1910 by Jack Cohen • The first private label product introduced by Cohen was Tesco Tea • Tesco opened its first store in 1929 • The company's driving force was the idea 'Pile it high and sell it cheap • In 1947, Tesco went public and a year later, Tesco self-service stores were started 4
  • 5. • In 1956, the first Tesco self-service supermarket was opened • In the 1960s, Tesco went on an expansion spree and acquired several store chains • By the 1970s, Tesco's 'Pile it high, sell it cheap' philosophy no longer appealed to shoppers • . Tesco's image took a further beating when Imperial Tobacco Company which had considered acquiring Tesco as a part of its diversification strategy, • Tesco's management went in for an overhaul of its stores during the decade. Several stores were closed down to concentrate on the superstores. 5
  • 6. SCM Initiatives-TESCO • Point of Sale Scanning • Centralized Ordering and Distribution • Automated Warehouse Control • Electronic Data Interchange 6
  • 7. SUPPLY CHAIN PRACTICES • Graham-Tesco’s Supply Chain Director Adopted the principles of Toyota Production System. • TPS established two systems: Jidokha and Just-in Time. • Muda,Mura,Muri- Japanese terms for waste elimination. 7
  • 11. BULL WHIP EFFECT Distorted lack of information such as inaccurate demand data, or forecasts from the customers end can ripple back upstream. This results in high buffer of inventories, poor customer service, missed production schedule, wrong capacity plan etc. 11
  • 12. Tesco before and after lean solution–example of cola factors Before lean solution After lean solution Number of storage location 5 2 between bottler and consumer Order entry points 6 1 Throughput time 20 days 5 days(75%reduction in total inventory) Service level 98.5% service level (grocery industry service 92%) 99.5% 12
  • 13. SIX SIGMA A measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. Lean Six Sigma is one principle which combines Lean and Six Sigma concepts for continuous process improvement and reduction in variation. 13
  • 14. SOURCING • National buying team • Regional buying team • Roles : Negotiating , placing orders & Checking quality of products. • Smaller hubs in Asia ,Africa • Procured range of non food items from China 14
  • 15. LOGISTICS AND WAREHOUSING • Tesco had 24 DC and 16 CC in UK and other places. • Implemented primary distribution process. 15
  • 17. CONTINUOUS REPLENISHMENT SUPPLIERS DELIVERY STORES POINT OF SALES SALES RACKS 17
  • 18. RFID Technology  Tesco used RFID also called radio bar codes on trial basis in 2003. Advantages :  Easy tracking of products.  Provides unique identification & security .  Helps in measuring and controlling every aspect of supply chain.  Promotes faster processing of goods, lower costs and higher employee effeciency. 18
  • 19. Question 1:  To what extent can Tesco’s supply chain practices be said as lean ( i.e Just in Time) principles? ( consider JIT as a philosophy, a planning and control system and an inventory system) 19
  • 20. Answer 1  Tesco is an extremely successful company major part of its success has been due to its distribution network.  Applied lean distribution and just in time strategy .  It helped reducing inventory costs and improved scheduling. The original seven muda are:  Transport (moving products that are not actually required to perform the processing)  Inventory (all components, work in process and finished product not being processed)  Motion (people or equipment moving or walking more than is required to perform the processing)  Waiting (waiting for the next production step)  Overproduction (production ahead of demand)  Over Processing (resulting from poor tool or product design creating activity)  Defects (the effort involved in inspecting for and fixing defects)  Tesco followed the above principles before they asked their suppliers to implement it. 20
  • 21. Question 2:  What are the main differences operating JIT in retailing and in manufacturing operations? 21
  • 22. Answer 2  Lean Manufacturing is a systematic methodology that identifies and eliminates all types of waste or non-value-added activities in production or manufacturing operations.  Lean Manufacturing, sometimes also referred to as the Toyota Production System (TPS), is about the systematic elimination of waste.  Lean retailing is an approach to re-inventing a long established business practice by using new information technologies to cut out waste and make operations more profitable.  Lean retailing relies on the use of Barcodes to manage every step of the product value chain, from raw material sourcing through manufacturing through final delivery to the shop floor.  Lean Retailing software systems will automatically place new orders for a given product from the manufacturer as soon as an item is scanned at the checkout counter, and in some cases, even the invoicing for that automatic order is automatized as well. Lean retailing aims to "cut out the fat" (waste) from the retail sourcing process to maximize profits for the retailer.  Lean Manufacturing encompasses the whole business rather than just manufacturing it includes product development, production, supply chains, distribution and customer service. 22
  • 23. Question 3:  What challenges does the increased internationalization of both its suppliers and its markets present for supply chain management in Tesco? 23
  • 24. Answer 3  Tesco's real strategic store internationalization began in 1994 with entry into Hungary but soon expanded into other central European countries, Asian market ( China, Japan).  The strategic approach to store internationalization has seen Tesco develop different solutions for diverse markets  Some of the challenges faced due to increased internationalization:  Using different composite models for different countries with respect to the supply system and technology used.  For example: RFID has some limitations in terms of high cost and operating environment.  Also Primary distribution has many loopholes ,Tesco has to take into consideration the timeliness and reliability of the pickups by their trucks.  Using distinct formats and tailoring the product and service offer to the local market. In many countries it operates as a multi-format and even multi-channel retailer (home shopping is available in Ireland and Korea) and focuses on the core values and brands of the business.  Behind the scenes people, processes and systems have been enhanced and rolled out initially as 'Tesco in a Box' and more recently as the Tesco Operating Model. 24
  • 25. Conclusion  Overall, Tesco's Supply Chain Management Strategy is its long-term goal. It is important for Tesco to have an operational strategy because it establishes the types of goods and services the company will offer its target market, and how Tesco are going to get advantages over its competitors. Tesco made good planning and control in its capacity, supply chain and quality.  Besides, in order to make improvements in operation, Tesco measures quality, speed, dependability, flexibility and cost. Although they have made some improvements, there are still some limitations in its operation.  The future retains numerous distinct scenarios for Tesco. The business has currently developed into a worldwide business. One of their likely future strategies could be dedicated to gathering a spectacular clientele service, as they have currently developed enough. As cited previous, Tesco is the market foremost in the UK. To sustain this location it is significant to advance its services all the time Tesco will require advancing its product variety by proposing more non-food items. 25
  • 26. REFERENCES • http://www.supplymanagement.com/news/2013/technologies-help-boost- supply-chain-integration • http://www.inboundlogistics.com/cms/article/supply-chain-technology-integrating- the-old-and-new/ • http://www.mirnah.com/images/White_Papers/Trends_SupplyChain/Top1 0Tech_wp.pdf • https://www.apptivo.com/app/a/inventorymanagement/inventorymanag ement.jsp VIDEO LINKS: • http://www.youtube.com/watch?v=Mja5PM-CNkU • http://www.youtube.com/watch?v=yZC4neLax5o • http://www.youtube.com/watch?v=gBRrG0-SA1I 26
  • 28. 28

Editor's Notes

  1. In order processing it was seen that orders were processed not individually but in batches once a day or once a week depending on the product or location of the stores. Processing passed through eight different systems. Projections and the demand that was forecasted by sales team was amplified mainly due to long lead time, poor product avaiibility, waiting to obtain full truck loads and different ordering cycles.