1. Terri Clark
Hewlettt Packard Enterprise
Coventry, RI 02816
tcpokie@aol.com - 401-828-4781
Authorized to work in the US for any employer
WORK EXPERIENCE
Receptionist/ Medicaid Claims Analyst
Hewlett Packard Enterprise - Warwick, RI - September 2008 to Present
• Transfer of incoming and internal calls to the appropriate person and departments.
• Scheduling meetings in multiple conference rooms via Microsoft Outlook.
• Provides callers with information such as company address, directions to the company location, company
fax numbers, company website and other related information.
• Coordinates the pick-up and delivery of mail services (FedEx, UPS, etc.)
• Receives, sorts and forwards incoming mail, sign for deliveries such as paper goods, certified mail, drop-offs.
• Assists in the ordering, receiving, stocking and of office supplies.
• Processing of Medicaid electronic and paper claims according to Medicaid guidelines.
• Analyze and review claims for accuracy, completeness and eligibility.
• Provide responsive and professional customer service.
Prior Authorization Analyst
Electronic Data Systems - Warwick, RI - April 1994 to September 2008
• Review and process Prior Authorization claim forms according to Medicaid guidelines.
• Package all authorizations to be reviewed by DHS State consultants.
• Provide written correspondence and verbal information for follow up of claim status.
• Provide back up assistance for reception desk coverage.
EDUCATION
Certificate in Administrative
New England Institute of Technology - Warwick, RI
1993 to 1994
SKILLS
Experience in Microsoft Word, Excel ,Outlook and Data Entry. (10+ years)
ADDITIONAL INFORMATION
Strong analytical, organizational and professional skills.
Self-starter who can work independently and in a team environment.
Excellent time management and problem solving skills.
Experience in Microsoft Word, Excel, Outlook and Data Entry.
Customer/Client Focused.