Michele A. Turner is seeking a challenging position in telecommunications with potential for growth. She has over 15 years of experience in project management and order entry roles for telecom companies such as Lightower Fiber Networks, EarthLink Business, and AT&T. Her responsibilities included order validation, entry, follow through, and ensuring delivery by due dates. She is proficient in various software programs relevant to the telecom industry and is pursuing an Associate's degree in Business/Human Resources.

1. Michele A. Turner
57 Arlidge Drive
Rochester, New York 14616
Mturner465@gmail.com
(585) 309-3030 (C) (585) 568-8423 (W)
Objective: To obtain a challenging position in the Telecommunications Industry with the potential
for growth.
Professional Experience
Lightower Fiber Networks August 2015 to Present
Fibertech Networks April 2014 to August 2015
Rochester, New York
Project Manager: Responsibilities include order validation, order entry and follow through
to see the order progressing to the work group responsible for turn up. Work with Project
Engineers, Sales associates and clients, as well as other organizations within Lightower and
outside Construction crews to complete and deliver the products to the clients on or before
the required due date.
EarthLink Business Nov 2004 to April 2014
Kelly Services May 2004 to Nov 2004
Rochester, New York
Complex Order Entry Specialist: Responsible for order validation, order entry and follow
through to see the order progressing to the work group responsible for turn up. Work with
Account Managers, Sales associates, clients and End users, as well as other organizations
within the EarthLink Business to complete and deliver the products to the clients on or before
the required due date.
Project Management, Agent Chanel I: Responsible for order project management, Order
validation, ASR & LSR order entry and follow through to see the order is completed. Work
with Account Managers, Sales Representatives, Agents, clients and End users, as well as
other organizations within the EarthLink Business to complete and deliver the products to the
clients on or before the required due date.
Wholesale Provisioning Coordinator I: Responsible for order project management, Order
validation, ASR & LSR order entry and follow through to see the order is completed. Work
with Account Managers, Wholesale clients and End users, as well as other organizations
within the One Communications to complete and deliver the products to the clients on or
before the required due date.
Voice Translations Associate: Process orders and complete suspends and restores,
disconnects and new builds in the respective market switch. Make any feature changes adds
or deletes the client may need. Work with field controller to ensure timely smooth cut/turn
ups for clients. I handle escalations both internally and externally to meet and exceed client
expectations. Work with remedy trouble tickets and the ILEC to have client needs met as
quickly as possible. Back up provisioners on wholesale number port orders. Work with
wholesale clients to coordinate complex/large number ports.
Choice Path Project Specialist II: Completed ASR & LSR order entry, research for pertinent
information on customer files. Processing of complex number port orders. Maintain records
and notes in TBS system. Contact LEC’s for T1 delivery information Contact clients with
delivery and porting information. Handle escalations both internally and externally to meet

2. and exceed client expectations. Work with colleagues in my organization and in other Choice
One organizations. Offer support to management and other colleagues as needed.
AT&T June 2000 to May 2004
Tek Systems November 1999 to June 2000
Rochester, New York
Associate Production Agent: ASR order entry, researching for pertinent information on
customer files, ordering CLLI codes, assigning CFA on Legacy orders. Engineering circuit
routes in COLR, PLANET, NISE, TIRKS, T1/T3 RE-ARRANGER & BPP CIRCUIT for
HDSL2, Broadband, WorldNet, AGNS and Legacy products. Maintaining excel spreadsheet
for order entry on Legacy Orders. System testing on software upgrades to maintain industry
standards. Offer support to management and other departments as needed.
Network Integration Project at AT&T/ACC: Responsibilities included ASR order entry,
researching for needed information on customer files, ordering CLLI codes. Maintaining
excel spreadsheet for order entry on integration ASR/COLR project. Offer support to Network
Planning department as needed.
Nestek Development October 1994 to March 1998
Fairport, New York
Data Administrator for Frontier Cellular:Trouble Tracking
System administrator, training Customer Service on this system. Helping Customer
Service answer customer reported troubles. Processing all purchase orders and related
Invoices for the Engineering department, as well as the system administrator for the ‘Job
Accounting System’, Extensive work with the Cellular Performance Engineering
Department, preparing daily and monthly traffic reports and maps of the network cell sites
Speech Recognition Associate for Nortel: Responsibilities included testing voice
samples, to develop a template for an independent voice recognition computer
operator system. Phonemic translations, assist in voice model recordings. Offer
support to the Audio Technicians as needed.
Education
Bryant & Stratton College 2015 to 2016
Rochester, New York
Associates Degree in Human Resources/Business (Graduation 12/2016)
WeMoCo Occupational Center
Spencerport, New York
Computer Programming and Data Entry
Received a two year Certificate of Completion
Software Knowledge
Access, Microsoft word, Excel, Power Point, MapInfo, Autopace, UNIX , Wizard, Peachtree
Accounting, ASR order entry, Tops (LEC interface),CLDS (CLLI code request tool), COLR circuit
design tool PLANET, NISE, BPOE (order entry interface), WOE (order entry interface).T1/T3 Re-
arrange, TIRKS, BPP Circuit. TBS, LEX, SBC Access, Wise, WPTS, Remedy, Procom and ZOC
switch access and NPAC system knowledge, M6, Ocean CARS and CRM