Joan Mukami Bundi's curriculum vitae provides a summary of her professional experience and qualifications. She has over 10 years of experience in relationship management, sales, and account development roles in the banking and beverage industries. Her education includes a Bachelor of Commerce degree from the University of Nairobi and various professional certificates in areas such as sustainable finance, relationship management, and anti-money laundering. She is currently a relationship manager at HFC Limited focusing on mortgage and deposit accounts.

1. CURRICULUM VITAE
Joan Mukami Bundi
P.O Box 14129-00400, Nairobi.
Mobile phone: +254 720 927 052
Email: mugambij@gmail.com
HIGHLIGHTS
 Relationship Management skills.
 High level of integrity and sense of responsibility.
 Excellent analytical and communication skills.
 Self-driven and result oriented.
 A great team player who is highly dependable.
 Strong networking and negotiation skills.
EDUCATION:
October 2001-April 2006:
The University of Nairobi, Kenya. Bachelor of Commerce Degree; Major in Finance, Second Class
Honors, Upper Division.
PROFFESSIONAL CERTIFICATES EARNED
December 2016
 Sustainable Finance and the intention of Kenya Sustainable Finance principles; the role of the banking
community in Achieving Sustainable Development.
October 2014
 Raizer Resource Center, Business Advantage: Gaining the Extra Edge (Unlocking your Potential)
How do you relate to your internal and external customers? How do you handle different temperaments of
both customers and colleagues? What makes you stand out as a great performer in a competitive world? As
a manager, you need to know how to control the environment around you and not let it control you.
November 2013
 Tom Lawton, Relationship Management Certification
There is a difference between performing your duties as required and bringing to the table something that
no one else can? What managerial skills do you have and how do they work for you? What is the
organization’s behavior and how does it influence your own behavior? Once you create strong relationships
with your clients, you maintain long-term networks which work for you.
October 2013
 Housing Finance, Anti-Money Laundering & Combating Financing of Terrorism
How do money launderers manage to clean their dirty money and integrate it back to the economy? What
measures should financial institutions take to combat these activities? What are the effects of not
complying with the set AML laws? How do these activities negatively influence the economy?
November 2011-March 2012
 Standard Chartered Bank E-Learning Program; Group Code of Conduct, Risk Management, Customer
Satisfaction, Customer Relationship Management and Market Penetration through understanding customer
needs and providing Solutions as opposed to products.

2. October 2009-February 2010
 Nokia Academy, Kenya. Bronze and Silver certification coupled with e- learning courses; Sales
Representative Induction, on the job coaching, Management of retail and growing business Return on
Investment.
April 2008
 Coca-cola Nairobi Bottlers Limited, Nakuru Market Impact Team Certification: Market execution,
demand creation, merchandising, order generation and execution of POS materials.
February 2008
 Coca-cola Nairobi Bottlers Limited, Right Execution Daily (RED) Award: In recognition of the
successfulroll-out of RED in 2007.
November 2007
 Coca-cola Nairobi Bottlers Limited, Our Winning Future outstanding performance recognition and
formation of the seven member team which was to spearhead Right Execution Daily (RED) WITHIN
Nairobi region before roll out to other regions.
April 2001-July 2001
 Computer Pride College, Kenya. Certificate in Computer Studies; Distinction
March 2003
 Consolata Driving School, Kenya. Valid Driving License.
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PROFESSIONAL EXPERIENCE
September 2013- Current
Role: Relationship Manager, Retail and Corporate Sales (Mortgages), HFC Limited, Nairobi
Key Contribution
To bring new customers by direct selling so as to grow the mortgage book with quality loans while at the
same time attracting good deposits. Sectors covered:Diaspora,Schemes, Small and Medium size Enterprises.
Specific Tasks
 Building and Managing a strong client portfolio and handling each relationship with diligence,
responsiveness and great scrutiny to ensure maximizing on the customer’s share of wallet.
 Interviewing, Mentoring and Training new staff, and ensuring they ready to run with the task ahead.
 Provide timely updates to the customer and management on the application progress and advice on the next
steps of action in the mortgage process.
 Manage customer expectations by providing relevant and accurate information in the conveyance process
and give prompt and timely feedback for customer satisfaction.
 Solving customer service issues,managing early arrears portfolio through collections to avoid having a bad
debt book, by constantly checking accounts in my portfolio and advising clients accordingly.
 Implementing the various segments sales strategies by participating in mortgage team sales activities
including Presentations, Home Expos, Sales Desks and Bus Tours.

3.  Mortgages accounts management and schemes clients financing coupled with diaspora and SME financing.
 Prospecting for new customers by engaging, interviewing and proposing solutions to their needs in line with
HF product offering to meet the sales targets.
 Deposit mobilization through opening new accounts and retaining customers as well as bringing in good
deposits to maintain both new and existing accounts.
___________________________________________________________________________________________
October 2011- September 2013
Role: Personal Financial Consultant, Standard Chartered Bank. Nairobi.
Key Contribution
To grow Branch assets and liabilities through branch staff referrals and relationship management of current
clientele portfolio and acquisition of new business through aggressive cross-selling of other bank’s products
and client retention through pro-active management.
Specific Tasks
 Identifying and pursuing sales opportunities and converting sales referrals from branch sales pipeline into
actual sales.
 Implement sales strategy underpinning marketing efforts to acquire, expand and retain profitable
relationships and grow the market share in accordance with wealth management branch sales targets.
 Ensure monthly / weekly liability targets are achieved and performance report submitted to the line manager
on a daily basis and a weekly report on month to date performance.
 Actively participate in branch training on sales / service and controls.
 Regular feedbacks on sales/service concerns and recommend appropriate improvements.
 Ensure an excellent customer experience and satisfaction during the account opening,documentation process
as well as when offering any other service.
 Actively participate and challenge the status quo, to improve on processes through documented service
storming sessions.
 Ensure that Anti-Money Laundering requirements are followed.
___________________________________________________________________________________________
July 2011-September 2011
Role: Institutional Sales Supervisor, Excel Chemicals Limited (Quencher). Nairobi.
Key Contribution
Introduction of the Company in Key Account outlets as well as Institutions and Chain Stores with a mission
to channel our products through these institutions and manage merchandising and product distribution and
recycling and managing quality controls.Area of coverage: the whole of Nairobi and its outskirts.
Specific Tasks
 Piloting Institutional Sales Project: Being the first person in the Company to be hired as a Institutional
Sales Supervisor, I was titled with setting the pace for a new department of Key Accounts in the Company
and manage the setting up of the department and processes.

4.  Introduction of Quencher Products to Key Accounts and Institutions: Charged with marketing and
selling Quencher products to Chain Stalls and Institutions that were never tapped before and convince them
to take up our products; to grow our market share against our competitors in the market.
 Managing Merchandisers: Charged with supervising and managing merchandisers who were allocated to
different market areas in the whole of Nairobi Region.
 Managing Marketing Strategies for the Company: Covering events such as University graduations,
Weddings, Conferences for major Chain of Hotels and provision of Quencher products within Nairobi.
 Collect and report market intelligence: To provide timely and accurate market intelligence on sales,
marketing and coverage as well as customer feedback and suggestions.
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April 2010-June 2011
Role: Corporate Sales Executive, Redington Kenya Limited. Nairobi.
Key Contribution
Account management in all Corporate Companies in regards to educating the Client about Nokia Messaging
and Mails for Exchange with a view of pushing our high end models and e-mailing devices, building
strong customer relationships and expanding territory coverage in Nairobi region.
Specific Tasks
 Retail Account Management: Maximize business at the retail by ensuring availability of Nokia phones,
handling customer complaints and taking action on any irregularities coupled with ensuring a clear credit
record for all assigned POS.
 Build and manage relationship with retail: Cover outlets as per coverage plan to facilitate resolution of
problems with respect to the Redington business.
 Train retail staff and subordinate: Train on key selling points as per Nokia Academy guidelines to increase
awareness hence push sales.
 Expanding Redington Retail coverage: To convert and recruit new Nokia retailers and assist in new market
development by tapping into new segments or geographical areas.
 Collect and report market intelligence: To provide timely and accurate intelligence on sales, Nokia
coverage, pricing, merchandising materials required and competitive activity and promotions.
September 2008-March 2010
Role: Trade Marketer / Retail Representative, Nokia Agency, Nairobi.
Key Contribution
To maximize Nokia business and market share at assigned POS through closer relationship with retailers,
reporting on intelligence and execution of Nokia promotional activities, investments and support.
Specific Tasks
 Build and manage relationship with retail: Cover outlets as per coverage plan to facilitate resolution of
problems with respect to the Nokia business.
 Support Retailers in driving sell out: To encourage retailer to increase purchase of authorized Nokia
phones, implement Nokia promotion and tactical programs to improve stock availability.
 Train retail staff and subordinate: Train on key selling points as per Nokia Academy guidelines.

5.  Deliver and ensure compliance on investments and support elements at POS: Maximize in-store
presence by ensuring timely delivery and display of POS materials and negotiate best shelf positioning of
products and provide feedback to Nokia on distributor performance or issues.
 Assistin expanding Nokia coverage: To convert and recruit new Nokia retailers and assist in new market
development by tapping into new segments or geographical areas.
 Collect and report market intelligence: To provide timely and accurate intelligence on sales, distribution
coverage,pricing, merchandising, competitive activity and continuously updating retail database for existing
and new outlets.
May 2008-September 2008
Role: Key Accounts Executive, Coca Cola Bottling Company, Nairobi.
Key Contribution
Exploring opportunities to optimize business at the trade and attain 100% of set targets by brand and pack
and management of the Company's Key Accounts.
Specific Tasks
Revenue Growth Management: Establishing brand positions by generating consumer and purchaser
insights in the market to satisfy needs of varying consumers, while maximizing the systemrevenue stream.
Account Development: Conduct key accounts business reviews and analyze sales performance against sales
plan. Report on the market performance, gaps and needs, presented to the management team on a weekly
basis and deviations acted upon in the agreed time frame.
Order Generation: Generating orders based on available stock,solving customer complaints and monitoring
in-outlet availability to minimize stock-out opportunities.
Quality Assurance: Ensure compliance to internal audits as per the Coca-Cola Quality Systems.
Recruitment: Involved in the evaluation of new staff wishing to join the company in the Key Accounts
Competency through conducting interviews.
April 2007-April 2008
Role: Segmented Execution Representative, Coca Cola Bottling Company, Nairobi.
Key Contribution
Exploring opportunities to optimize business at the retail trade and attain 100% of set targets by brand and
pack.
Specific Tasks
Account Development: Develop the areas retail market execution strategy and marketing plan based on
analysis of the market, competitive situation as well as brand and channel performance.
Project Management/ Execution: Participating in the execution arm of the RED PILOT PROJECT in
Nairobi Bottlers Limited for segmented markets in a way as to capture value that gives the company
competitive advantage and a superior Return On Investment (ROI). Outlets have been tiered and executed
against the picture of success.
Revenue Growth Management: Generating insights from the consumer and purchaserbehaviorto establish
brand positions and execute themin the market on a segmented basis needs.

6. People Development: Managing performance, maintaining discipline and developing distributor staff
through formal and informal reviews, mentoring and coaching.
Order Generation: Generating orders based on available stock to ensure good ROI of all assets and
executing as per the picture of success.
February 2006-April 2007
Role: Resident Account Developer, Coca Cola Bottling Company, Nairobi.
Key Contribution
Management of: Company assets,sales volume, manual distribution Center operations,retail trade execution
and upholding customer relationships.
Specific Tasks
Account Development: Maintaining existing outlets by visiting themon a regular basis,opening new outlets
and ensuring growth in volume of our products in all the outlets.
Order Generation: Generating orders based on expected outlet performance with an aim of maximizing on
sales volume.
Quality Systems Management: Handling any consumer complains on product quality as per the standards
of the Coca-Cola Quality Systems.
Asset Management: Management and maintenance of all company assets in the market and making sure
they are attended to on a regular basis.
Merchandising: Implement and maintain merchandising of the In-Trade-Market-Opportunities (ITMO) and
ensure execution targets are achieved as per the Company’s Key Performance Indicators (KPIs)
October 2005-January 2006
Role: Key Accounts Market Surveyor, Coca Cola Bottling Company, Nairobi.
Key Contribution
Optimize business at the retail level by exploring opportunities in the Company’s Key Accounts as per the
Picture of Success.
Specific Tasks
Data Collection: Conduct data collections in defined outlets and awarding marks in terms of percentages
with regards to market execution and merchandising implementation as per the picture of success.
Channel Analysis: Analyze outlets through defined Key Performance Indicators (KPIs) so as to capture
value that gives the Company competitive advantage. Ensuring accuracy in data updates and efficiency in
data analysis based on outlets surveyed.
Market Insights: Establishing brand and pack position by generating consumer insights through interviews
on consumption and perception of different brands and packs.

7. REFEREES
Mrs. Violet Wanjiku,
Senior Relationship Manager,
HFC Limited,
P.O. Box 30088 - 00100,
Nairobi.
Cell Phone: 0721 883447
Mrs. Kitty K. Kaaria,
Branch Operations Manager,
Standard Chartered Bank,
P.O Box 300003 – 00100,
Nairobi.
Cell Phone: 0722 484280
Mr. Thomas Mulili,
Regional Business Manager- Eastern Africa,
d.light Limited,
PO Box 51116 – 00100,
Nairobi.
Cell Phone: 0724 458839