The document provides a summary for David McMullan, including his contact information, career history working in customer relations and account management roles for Santander Bank since 2011, skills including relationship building and problem solving, and academic qualifications of GCSEs and A-Levels from Strangford College in Northern Ireland. He is seeking new opportunities to relocate to Canada and bring his customer service experience.

1. David McMullan
18 Cunningburn Road
Newtownards
Northern Ireland
BT22 2AR
07742435176
David.mcmullan23@outlook.com
Personal Summary
An friendly, driven and highly motivated professional who has a strong desire to succeed and who possesses the
ability to build positive working relationships with customers. I have proven throughout my career that I clearly
understand the operational and development needs of a business. Always put the customer at the heart of
everything I do, I am constantly focused on what is important to my clients. As a highly effective communicator
I can quickly gain a grasp of a client’s strategic direction and requirements. I am confident that I hold the skills
and experience to meet your expectations. I am seeking an exciting and rewarding career in Canada and to
relocate.
Career History
Select Manager – October 2013-Present.
Santander Bank.
Responsible for helping and supporting the company to develop business relationships with clients. Exceeding
annual income targets & maximise group income.
Duties;
 Reviewing financial plans with customers to maximise their accounts with Santander.
 Being a central point of information for business relationship relate matters.
 Identifying, acquiring, developing and maintaining customer relationships.
 Delivering excellent customer service.
 Processing a high volume of daily phone calls and email from customers.
 Coming up with ideas to improve customer relationships.
 Maintaining up to date knowledge of competitor activity, products and services.
 Attending and contributing at sales meetings.
 Prospecting new customers.
 Measuring customer satisfaction levels.
 Answering product related questions from customers.
 Keeping in touch with customers through telephone calls and correspondence.
 Creating cross sell and up sell opportunities.
 Taking on complex customer issues and resolving them.
 Ability to explain complex information clearly and simply.
 Part of a team which discuss innovative new projects to improve our customers experience with
Santander Select.
Mortgage Enquiry Consultant – April 2013 - October 2013
Santander Bank

2. Personal Banking Consultant – November 2011 – February 2013
Santander Bank
KEY SKILLS AND COMPETENCIES
Management
 Ability to negotiate and influence both internally and externally.
 Ability to work on own initiative, setting own priorities and working to defined deadlines.
 Using analytical skills to solve complex business problems.
Personal
 Superb interpersonal and customer care skills.
 Desire to achieve set targets.
 Plenty of drive, initiative and motivation.
AREAS OF EXPERTISE
Account Management
Client Relationships
Project Management
Relationship Management
ACADEMIC QUALIFICATIONS
Strangford College GCSE: Math, English, Science, History, Religious Studies, Drama, Spanish.
Strangford College A Levels: Math, English, History.
REFERENCES
Available on request.