Course:- Management Information System Members:- Bilal Anwar 57385 Salman Haji Latif 56830 Tariq Mehmood 56908 Teacher:- Sir Tariq Tanoli

1. Management Information System
PROJECT REPORT
Faculty: Sir Tariq Tanoli
Prepared by: Bilal Anwar (57385)
Salman Haji Latif (56830)
Tariq Mehmood (56908)
ORGANIZATION:

2. Introduction
Who are we?
Telenor Group has mobile operations in 12 countries across Europe and Asia.
 Enabling people to communicate for more than 150 years.
 Telenor Group is one of the world’s major mobile operators with more than 160 million
mobile subscriptions.
 In Pakistan, Telenor started operations on March 15, 2005.
 Has a subscriber base of 32 million in Pakistan.
 Became pioneer of Mobile Financial Services in Pakistan by launching Easypaisain 2009.

3. Our Vision:
Our vision is simple: We're here to help
We exist to help our customers get the full benefitof communications
services in their daily lives.
The key to achieving this vision is a mindset where every one of us works
together: Making it easy to buy and use our services.Delivering on our
promises.Being respectfulof differences.Inspiring peopleto find new ways.
We believe in four core values:
Make it Easy
We're practical. We don't complicate things. Everything we produce should
be easy to understand and use. Because we never forgetwe're trying to
make customers' lives easier.
Keep Promises
Everything we set out to do should work, or if it doesn't,we're here to help.
We're about delivery, not over promising,actions not words.
Be Inspiring
We are creative. We strive to bring energy to the things we do. Everything
we produce should look good,modern and fresh. We are passionate about
our business and customers.
Be Respectful
We acknowledge and respectlocal cultures. We do not impose one formula

4. worldwide. We want to be a part of local communities wherever we
operate. We believe loyalty has to be earned.
Our Products/Services:

5. Organizational Hierarchy:
Chief Executive
Officer
Chief Technology
Office
Chief Marketing
Officer
Chief Financial
Services Officer
Chief Finance
Officer
Chief HR Officer
Chief Corporate
Affairs Officer
Technology
Division
Commercial
Division
Financial
Services
Division
Finance
Division
Human
Capital
Division
Corporate
Affairs
Division

6. Human Resource Management Information System of Telenor

7. Customer Support Management Information System of Telenor:
Convergent Billing system (CBS) provides all-round charging and billing functions for carriers.
By using CBS , carriers can mange subcribers in aspects such as:
h2h
Headcount
Management
Online
Recruitment
Expense
Claims
Leave
Management
Event
Management
Performance
Management
Travel & Fleet
Provident
Fund

8. Engineering Management Information System:
CBS
Service
Information
Collection
Rating
Product
management
Recharge
Payment
Billing
CDR
management
Network and
service type

9. EMS
Network
Monitoring
Alarm
Monitoring
Network
Configuration
Inventory
management
Hardware
Monitoring
Environmental
Monitoring
Optical fiber
cable
monitoring
Fault
Troubleshooting
Network
Performance
Management