3. Introduction
Who are we?
• Telenor Group has mobile operations in 12 countries across Europe and Asia.
• Enabling people to communicate for more than 150 years.
• Telenor Group is one of the world’s major mobile operators with more than 160
million mobile subscriptions.
• In Pakistan, Telenor started operations on March 15, 2005.
• Has a subscriber base of 32 million in Pakistan.
• Became pioneer of Mobile Financial Services in Pakistan by launching Easypaisa
in 2009.
4.
5. Mission and Values
.
Our Vision:
Our vision is simple: We're here to help
We exist to help our customers get the full benefit of communications services in their daily lives.
The key to achieving this vision is a mindset where every one of us works together: Making it easy to
buy and use our services. Delivering on our promises. Being respectful of differences. Inspiring people
to find new ways.
Core values:
• Make it Easy
• Keep Promises
• Be Inspiring
• Be Respectful
8. HRM Information System of
Telenor
h2h
Headcount
Management
Online
Recruitment
Expense
Claims
Leave
Management
Event
Management
Performance
Management
Travel & Fleet
Provident
Fund
9. Customer Support Management
Information System
CBS
Service
Information
Collection
Rating
Product
management
Recharge
Payment
Billing
CDR
management
Network and
service type