Wholesale consolidation • Apple loses its bite • Regulators dole out penalties




         A s i a n Te l e c o m s B u s i n e s s a n d Te c h n o l o g y   l   w w w. t e l e c o m a s i a . n e t   l   October 2012




               Making Money from
               Prepaid Data
               Operators prepare to cash in on smartphones in
               emerging markets
Published By




               Inside:
               Robust, but slowing                                                       Breaking into the LTE game
               capacity growth                                                           SmarTone CEO Douglas Li explains why
               IP transit price declines accelerate while                                LTE is about capacity – not speed
               internet capacity growth continues to slow
5th Annual Telecom Asia Readers’ Choice Awards

Telecom Asia 2013 Insight Summit
November 29, 2012             Kuala Lumpur


Plans for 2013: Where are the key opportunities and what are the challenges?
To gain insight into the most pressing issues facing telcos as they look to the new year, Telecom Asia is holding
a one-day Insight Summit for senior-level executives from across the region.
The forum will allow telco decision makers to discuss key challenges and opportunities, and to share their
priorities for 2013.
The day will kick off with presentations by two senior analysts/consultants: The first will take a close look at
the highlights of 2012, what were the key successes, what were the trouble spots and where were the missed
opportunities; the second speaker will take a look ahead, forecasting the growth areas, outlining strategies to
slow margin declines and highlighting trends that will have the most disruptive impact on telcos.
In the afternoon two additional panel discussions will be held concurrently. Each panel will bring together five
to six telco executives and a senior analyst from a leading research firm. All attendees will be asked to share
their ideas on ways to revive growth, boost profits and streamline operations. The objective is to brainstorm and
outline the key priorities on how to thrive in 2013 and beyond.
The Summit will be followed by our annual Readers’ Choice Awards, starting with a cocktail reception at 5:30 pm.


AGENDA
 9:00      Registration & Welcome Coffee
 9:20      Opening Remarks by chairman
           Tony Poulos, TM Forum market strategist and Telecom Asia anchor & columnist
 9:30      Opening Keynote 1
           A look back: 2012 Highlights -- key successes & the missed opportunities
           Andrew Hamilton, partner at Value Partners
 10:00     Opening Keynote 2
           A look foreword: Growth areas for 2013, strategies for success and the key disruptive trends
           Amrish Kacker, partner for strategy consulting, Analysys Mason

 10:30     Presentation by sponsor

 11:00     Coffee break

 11:30     Panel Discussion
           If you had a clean palette to start with, what would you do differently?
           Moderator: Tony Poulos,
           Panelists: Farid Yunus, Redtone CEO (formerly chief strategy officer at Celcom)
                        Wing K. Lee, YTL Communications CEO
                        Andrew Hamilton, partner at Value Partners

 12:15     Networking lunch

 2:00      Panel Discussion 1
           Business Focus: Key challenges and opportunities for 2013
           Moderator: Joseph Waring, Group editor
           Panel Discussion 2
           Technology Focus: Key challenges and opportunities for 2013
           Moderator: John Tanner, Global technology editor

 4:00      Coffee break

 4:30      Wrap-up & action plan - Tony Poulos

 5:30      Telecom Asia Readers’ Choice Awards -- cocktail reception

 7:00      Telecom Asia Readers’ Choice Awards – awards ceremony

Stay up to date on this Forum: http://tasummit.questexevents.net/



   Sponsorship opportunities:                                Registration inquiries:
   Gigi Chan (Group Publisher)                               Will Ahmad
   Email: gchan@questexasia.com Tel: +852 2589 1338          Email: will@questexasia.com Tel: + 852 2589 1312
Contents
  Subscribe to Asia’s best daily telecom news service:
                                                                Volume 23 Number 8 October 2012
                                                         www.telecomasia.net

   Cover

   12 Making money from prepaid data
   Operators prepare to cash in on the growing popularity of
   smartphones in prepaid markets

   featureS

   IP Capacity

   16 Growth still strong, but slowing
   IP transit price declines accelerate – dropping 50% in NY –
   while internet capacity continues to expand, but growth slows
   to 40%

   One-to-One

   18 Breaking into the LTE game

                                                                                                   12
   SmarTone CEO Douglas Li explains why LTE is about capac-
   ity, not speed, and how Hong Kong cellcos have managed to
   avoid the dreaded scissors effect

   Q&A: Wholesale Outlook

   20 Consolidation on the horizon
   BICS chief commercial officer Nicholas Nikrouyan explains
   why multi-service players will come out as the winners in the
   transformation to IPX

   Viewpoint

   22 Transforming the network for the
   digital age
   Telcos have an opportunity to transform their networks into
   starring roles that today’s customer demands are dictating
                                                                     18            20             22
   Country Focus: Indonesia

   24 Collaboration: The path to growth
   Operators have to realize that their competitors are not just
   their traditional rivals but a whole army of content providers

   Post Show: Asian Carriers’ Conference

   28 Wholesale players ponder using
   bilateral automation
   Wholesale players flock to Cebu, discuss automating process-
   ing of interconnect deals


                                                                     7          30                 24
2 October 2012 Telecom Asia	                                                                       www.telecomasia.net
Parallels Summit presents huge
opportunity in the cloud
At a time of global economic uncertainty, an unparalleled trillion-dollar blue ocean
market awaits savvy movers in the SMB cloud and hosting services sectors.

Cloud computing has been empowering SMBs in the West with                        The Next Killer App
feature-rich applications and other resources previously only available to           Dwindling profits from email and website
large enterprises. While SMBs in Asia Pacific have been slower to catch          development are spurring the hunt for the
onto this trend, cloud adoption rates in the region is expected to grow          “next big thing” to open up new high-
significantly in the coming years. Parallels, a hosting and cloud services       margin revenue streams in the hosted- and
enablement leader, estimates the APAC cloud services market to grow              cloud-services sector. In a panel discussion,
to $19.8 billion in 2015, presenting a huge opportunity for the SMB cloud        four key executives from Infratel, LuxCloud,
and hosting services sectors in the region.                                      Quest Software and Symantec discussed
     Leveraging opportunity through an evolving partner ecosystem was            the nature of a game-changing new “killer
a key theme at the opening sessions at Parallels Summit 2012 APAC.               app” to revitalize bottom lines. According
IDC’s Asia Pacific Group Vice President Sandra Ng kicked off the event           to the panelists, the next killer-app for the
by presenting how not all users and businesses are adopting cloud                cloud has yet to manifest itself, but would
services in the same fashion or pace. This presents rich opportunities for       definitely be one that significantly enhances
service providers, hosters and IT channels, to capitalise on the upcoming        communication and customer satisfaction,
differentiation trends imminent in the marketplace.                              CRM, and the intelligent bundling of the right
     To this end, Parallels CEO Birger Steen outlined his vision of how          mix of services to the right customer in the
the hosting and cloud industry here can tap into the Parallels partner           most flexible manner – all at low cost and high
ecosystem to meet the growing demand for cloud services. Steen                   returns on investment.
provided an update of how Parallels’ strategy, together with its preview
of next-generation solutions such as the Parallels Cloud Server, can help        Updates Business and Tech Tracks
partners tap the trillion-dollar blue ocean market and reach the 148 million          What do SMBs want from communication
plugged-in SMBs worldwide. Parallels Chief Architect and Executive               and collaboration services, web hosting,
Chairman Serguei Beloussov shared how hosting, cloud and IT would be             virtual telephony services or other cloud-
the norm a decade ahead, emphasising the need for businesses to be               hosted services? Which services are the
innovative, resilient and flexible if they are to thrive in the next 10 years.   most popular? Vital clues were provided at
                                                                                 the business track of the Summit, where
Developed or Developing World?                                                   participants learned more about reducing
     In line with the event’s central theme of “Profit from the Cloud, a”        server and labour costs while increasing
very fundamental growth impediment involving creativity and innovation           efficiency. The technical track of the Summit
was addressed via keynote speaker Fredrik Härén, a Singapore-based               featured deep insights into the new Parallels
creativity expert and lauded author.                                             Automation and Plesk Panel 11 suites; hosted
     Härén pointed out that the polarization of the world into “developed”       PBX; Microsoft Lync, and the Intel Open
and “developing” nations has unwittingly imposed limits and biases on            Cloud Vision & Strategy.
innovation and creativity. This has wrought spectacular effects in the                With economic woes clouding the fate of
midst of the Internet era, where giant corporate household names have            the western blocs, the annual Parallels Summit
gone bust or lost their gloss; and the fates of entire blocs of “developed”      is helping IT businesses to identify APAC as
nations hang in the balance. Fredrik propounds a mindset change as               the region where the great opportunity is
simple as wiping the idea of being “developed” off our vocabulary.               located. Of the trillion-dollar SMB revenue
This will break down cultural isolation and complacence and propel us            spent worldwide annually, APAC details the
from being mere consumers of knowledge to being idea foundries. We               most profitable opportunities for delivering
will then be well placed to serve as global catalysts of out-of-the-box          cloud services to SMBs – it’s a region which
mindsets that will radically reinvent the world.                                 simply cannot be ignored.


                                                                                                                            Event highlight brought to you by Parallels
Contents                                Volume 23 Number 8 October 2012

                                                                                      Managing Director Jonathan Bigelow jbigelow@questexasia.com
Columns
                                                                                      Group Editor Joseph Waring jwaring@questexasia.com
                                                                                      Global Technology Editor John C. Tanner jtanner@questexasia.com
Tanner                                                                                Online Editor Fiona Chau fchau@questexasia.com
7	 Apple starts to lose its bite                                                      Art Director Dick Wong dwong@questexaisa.com
                                                                                      Production & Web Manager Pauline Wong pwong@questexasia.com
	    If the company wants to be in the services business at all, it deserves to get
     hammered for replacing Google Maps with a substandard service                    Group Publisher Gigi Chan gchan@questexasia.com

                                                                                      HR & Admin Manager Janis Lam janislam@questexasia.comww

                                                                                      Accounting Manager Nancy Chung nchung@questexasia.com
                                                                                      Accountant Ivy Chu ichu@questexasia.com
INDUSTRY ANALYSIS                                                                     Accounting Assistant Cannis Wong cwong@questexasia.com
                                                                                      Accounts Clerk Mavis Chan mchan@questexasia.com
8	 SingTel, Dtac fined for service disruptions
                                                                                      Circulation & Distribution Director John Lam jlam@questexasia.com
                                                                                      Assistant Circulation Manager Allie Mok amok@questexasia.com
9	 Singapore’s LTE market becomes three-horse race                                    Senior Circulation Assistant Shipman Kwok skwok@questexasia.com

                                                                                      Contributors	 Canberra: Dylan Bushell-Embling
                                                                                      	             London: Michael Carroll
                                                                                      	Tokyo: Mike Galbraith
                                                                                      	             Bangkok: Don Sambandaraksa
News map

10	 Asian telecoms this month                                                         Editorial and publishing office
	    Asia news round-up                                                               Questex Asia Ltd
                                                                                      13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong
                                                                                      Tel: +852 2559 2772
                                                                                      Fax: +852 2559 7002
                                                                                      Website: www.telecomasia.net
                                                                                      Subscription Hotline: +852 2589 1313
regulars
                                                                                      Subscription Fax: +852 2559 2015
8	 Insight                                                                            E-mail: customer_service@telecomasia.net
26	 Telecom Career
27	 Events Calendar

                                                                                      Questex Media Group LLC
                                                                                      275 Grove Street, Newton, MA 02466 Tel: +1 617 219 8300
                                                                                      President & Chief Executive Officer Kerry C. Gumas
                                                                                      Executive V.P. & Chief Financial Officer Tom Caridi
                                                                                      Executive Vice President Tony D’Avino
                                                                                      Executive Vice President Gideon Dean


                                                                                      TELECOM ASIA (ISSN 1681-181x)is circulated to telecommunications carriers (PTTs)
                                                                                      and to the communications departments of businesses, industries and others who use
                                                                                      and operate commercial and private networks. It is edited for planning, engineering and
                                                                                      operational managers responsible for the design, installation, marketing and mainte-
                                                                                      nance of public or private telecom systems and networks.

                                                                                      TELECOM ASIA (USPS 019-325) is published ten times yearly by Questex Asia Ltd,
SALES CONTACTS                                                                        13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong. All copies distributed in PRC are
                                                                                      free of charge. Subscription rates: 1 year HK$480 (Hong Kong only) US$86 (within Asia)
                                                                                      and US$96 (outside Asia), 2 years HK$840 (Hong Kong only) US$152 (within Asia) and
Asia Pacific                                   North America & EMEA                   US$168 (outside Asia). Single/Back issue (if available) HK$50 per copy (Hong Kong only)
Gigi Chan                                      Zena Coupé                             US$9 (within Asia) and US$10 (outside Asia) plus US$5 handling charge per order. Print-
                                                                                      ed in Hong Kong. Postage paid in Hong Kong. U.S. Mailing Agent : International Mail
Group Publisher, Questex Asia Ltd.             Tel: +44 1923 852537                   Distribution Inc, A Division of Security Delivery Service, 52-09 31st Place, Long Island
Tel: +852 2589 1338                            Fax: +44 1923 839765                   City, NY 11101-3229. Periodicals postage paid at Long Island City, NY. © 2012 Questex
Fax: +852 2559 7002                            Email: zcoupe@questex.com              Media Group LLC. All rights reserved. No part of this publication may be reproduced or
                                                                                      transmitted in any form or by any means, electronic or mechanical, including photocopy,
E-mail: gchan@questexasia.com                                                         recording, or any information storage or retrieval system, without permission in writing
                                                                                      from the publisher.


                                                                                      POSTMASTER: Send address changes to:
                                                                                      13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong.



                                                                                      Total circulation: 13,959
                                                                                      Qualified Circulation: 12,126 Non-Qualified Circulation: 1,833

              Subscribe to Asia’s best daily telecom news service:                    Source: Jun 2008 BPA Statement

              www.telecomasia.net
Connected to
                                Asia’s Telcos
                                In-depth analysis and insight into Asia’s telco industry
                                from Telecom Asia’s targeted media channels




DIGITAL MAGAZINE                NEWSLETTERS
                                *Telecom Asia Daily *China Edition <亚洲电信> *NGN Insights *4G Insight
                                *360oView *Next-Gen TV *Telco Cloud *Telecom & IT Vietnam




EVENTS                          TELCO CLOUD
• Client event                  Dedicated website sub-section on the Telco Could, plus:
• Conference                    • Bi-weekly Telco Cloud eNewsletter
• Road show                     • Cloud eGuide • Webinar • Research

Telco
Strategies




www.telecomasia .net
PRINT • ONLINE • WEBINAR • VIDEO • EVENT • RESEARCH • CUSTOM PUBLISHING
www.telecomasia.net Highlights                                                               Follow us on:




                                                                                 ONLINE SECTIONS
                                                                                      Daily News
      Special Coverage:                                                               Our broad coverage of Asian and
                                                                                      global telecom news
      iPhone 5                                                                        www.telecomasia.net/news

      The latest news and views on
      Apple’s iPhone 5, from technical                                                Commentary
      reviews to operator strategies to                                               In-depth analysis from Telecom Asia’s
      the impact their networks.                                                      senior editors and leading telecom
                                                                                      research firms, including Ovum,
                                                                                      Maravedis, ACG Research and more
      www.telecomasia.net/content/special-coverage-iphone-5
                                                                                      www.telecomasia.net/commentary


                                                                                      Bloggery
                                                                                      Missives on telecom trends and the
                                                                                      wireless future from John Tanner,
                               Telco Cloud                                            Tony Poulos, Joseph Waring and
                                                                                      Michael Carroll
                               Keep updated on the latest news, analysis and          www.telecomasia.net/blog
                               developments in the cloud landscape with our
                               twice-a-month newsletter.                              BusinessWeek Online
                                                                                      Tech coverage from the global
                               www.telecomasia.net/term/Cloud+computing
                                                                                      business magazine
                                                                                      www.telecomasia.net/bwol


      4G Mobile                                                                       White Papers
                                                                                      Vendors hold forth on latest
      Follow the latest news, analysis, commentary and developments on                technology concepts
      LTE, TD-LTE, Wimax, and everything in between.                                  www.telecomasia.net/whitepapers

      www.telecomasia.net/4g
                                                                                      Events
                                                                                      This year’s trade shows and
                                                                                      conferences
                                                                                      www.telecomasia.net/events

                                  Videos                                              Telecom Asia China edition
                                                                                      In-depth news analysis, opinion,
                                  In-depth interviews with top telcos insiders        white papers and case studies for
                                  and expert commentary on latest business            telecom professionals and executives
                                  and technology trends.                              in China
                                                                                      http://cn.telecomasia.net
                                  www.telecomasia.net/videos
                                                                                      IndustryView
                                                                                      The inside view from industry execs
                                                                                      www.telecomasia.net/industryview




6 October 2012 Telecom Asia	                                                                              www.telecomasia.net
John C. Tanner   l   tANNER

Apple loses its bite

Y
           ou don’t need me to tell you that         we’re not just talking about any old app here.
           Apple’s decision to drop support          We’re talking about a mapping app that har-
           for Google Maps in favor of its own       nesses one of the key attributes of mobile –
           Maps application has been the big-        location – and has already become central to
gest PR disaster for the company since the           many users’ lives.
AntennaGate hoo-ha with the iPhone 4.                    That’s not to say Apple necessarily made a
     At press time, reports continue to flood        mistake by dropping Google Maps. According
in about the app’s various inaccuracies, par-        to All Things D, Apple really had no choice.
ticularly outside the US. In Japan, for exam-        Its existing relationship with Google did not
ple, Maps is so riddled with erroneous info          include support for voice-guided driving di-
that local map service Mapion saw a three-           rections, which is supported on Google Maps
fold increase in downloads for its iPhone app        for Android, and Google wasn’t keen to hand
(launched just a few months ago) in the first        that differentiating feature over to a competi-      John C. Tanner is global
week of the iPhone 5’s release, according to         tor unless Apple offered certain concessions,        technology editor –
the New York Times.                                  which Apple found unacceptable.                      jtanner@questexasia.com
     Interestingly, this is not the case in China.       Fair enough. But it doesn’t change the fact
According to the Wall Street Journal, Apple          that Apple still replaced Google Maps with a
developed a separate version of Maps spe-            decidedly substandard service. And if Apple
cifically for China in partnership with local
mapping services provider AutoNavi. And
                                                     wants to be in the services business at all (see:
                                                     iTunes, FaceTime, iMessage, iCloud, etc), it
                                                                                                          Apple replaced
by most accounts, it’s more accurate than in-        deserves to get hammered for that, even if it        Google Maps with
ternational versions of Maps (as long as you         does ultimately see services and content as
only use it in China, anyway – Chinese users         means to the end of selling hardware.                a substandard
looking for maps outside of China will find              The irony, of course, is that the iPhone 5
some data missing like landmarks and public          may still be another record-setting winner, in       service, and if
transportation stops).                               which case Apple has little incentive to take
     Moreover, according to China-based              services as seriously as it takes devices.           Apple wants to
technology blogger Anthony Drendel, Ap-
ple’s Maps is a vast improvement over Google         Second best                                          be in the services
Maps in China, especially outside of the big              The thing is, Apple can only get by on so       business at all, it
urban cities and tourist centers. (The Chinese       much goodwill these days because the iPhone
government’s tight regulation of mapping             is no longer the king of the smartphone hill.        deserves to get
services, and its strained relationship with         Samsung overtook Apple in global smart-
Google, may or may not be a factor.)                 phone market share in Q4 last year and has           hammered for
     Either way, the fact that Apple had to do a     been widening that gap ever since. And while
separate version of Maps for China illustrates       it’s true that Apple’s product strategy is de-       that
just how hard it is to build a reliable and us-      signed to be a high-end niche that isn’t con-
able mapping app – and Maps’ problems                cerned with market share, that strategy only
elsewhere demonstrates further just how far          really works if you maintain the standards
ahead Google is in the maps game (remember           that people expect from the high end.
Google Maps has been around since 2005)                   Apple failed to do that with Maps, and
and how far behind Apple is.                         it failed in the face of a competitor that had
     And that matters far more than things           something more seasoned and, for the most
like whether, say, the iPhone 5 supports mi-         part, just better. Apple has enough problems
cro-USB. Having to pony up for an adapter is         trying to convince everyone that the compa-
one thing. Being forced to give up an app that       ny’s mojo didn’t pass away with Steve Jobs. It
works well in favor of a proprietary app that        can’t afford more glaring failures like Maps.TA
doesn’t is something else entirely, because




www.telecomasia.net	                                                                                                 Telecom Asia October 2012 7
INDUSTRY ANALYSIS

      Singapore LTE market                                                 S TATS N A P


      heats up                                                             Average smartphone depreciates 34%



      S
                                                                                The average smartphone depreciates in value by 34% during a
                    ingapore’s 4G        scheduled to be completed by      24-month retail lifespan, but wide disparities exist between price
                    market became        2013.                             brackets and brands.
                    a three-horse             To complement the LTE             Research from Strategy Analytics attempts to shine a light
                    race in Septem-      launch, StarHub is upgrading      on depreciation rates for the fast-moving smartphone segment,
                    ber, with both       its 3G network to DC-HSPA+,       figures which are traditionally hard to quantify.
      StarHub and M1 launching           doubling its 3G downlink               The data, compiled from pricing points across 105 channels
      commercial LTE services.           speeds to up to 42 Mbps.          in 37 countries, highlight the impact of a smartphone maker’s ap-
           M1 launched its dual-              SingTel, M1 and StarHub      proach to its brand image on handset retail values.
                                                                                For example, iPhones depreciate at a substantially slower rate
      band 1800/2600-MHz LTE             have all adopted 4G pricing
                                                                           over their first 18 months on the market than their rivals, due to
      service covering 95% of the        strategies that abandon “big
                                                                           Apple’s focus on a premium brand image. Instead, iPhones slide in
      city state. This gave it a wider   bucket” plans in exchange         value by 25% once they reach between 22 and 28 months of age.
      reach than SingTel, despite        for tiered pricing options. All        According to Stuart Robinson, director for Strategy Analytics’
      the latter’s nearly 10-month       three have settled on similar     PriceTRAX services, “iPhones have upheld a clear price differential
      headstart.                         prices for the lowest 2GB data    compared to their counterparts.”
           SingTel’s 4G network is       plans – around S$40 ($32.50)           As one of the first high-spec iPhone competitors, Samsung’s
      not scheduled to reach 95%         and the largest 12G plans –       Galaxy S1 also held its price over the early parts of its life-cycle
      coverage until early next          around S$200. This 12GB           due to having fewer competitors to contend with.
      year. The operator launched        allocation is a significant            HTC’s low-priced Wildfire S had an extraordinarily low depre-
      dongle-only LTE services in        reduction on the previous         ciation rate, suggesting that entry-level smartphones are more
                                                                           resistant to price declines than their higher-end peers.
      December 2011, introduced          data bundles for operators’
                                                                                Second-generation smartphones including the Samsung S2,
      its first smartphone plans in      premium 3G plans.
                                                                           Nokia N8, LG Optimus and BlackBerry Curve 3 8520 have mean-
      June and its first tablet plans         But there is some jostling   while all depreciated at a similar level, as competition kept pressure
      in August.                         for position in the middle,       on prices.
           M1 selected Ericsson          with both M1 and StarHub               Strategy Analytics said a future study will address the impact
      to upgrade its backhaul            attempting to undercut            of a smartphone maker’s portfolio refresh rate on retail prices of
      infrastructure to support the      SingTel with their respective     their older-generation products.
      LTE network. Ericsson will         mid-range plans.
      become M1’s primary mobile              According to Tolaga          Smartphone depreciation:
      backhaul provider over the         Research’s Dianne Northfield,
      next several years. Under the      “the outcomes of Singapore’s      Down by one-third
      deal, Ericsson will be provid-     experiment with tiered data
      ing microwave and optical          pricing plans are of interest
      systems as well as network         both in terms of their impact
      management solutions from          on the overall uptake of LTE
      its product portfolio. Deploy-     services, and specifically as
      ment has already commenced,        a direct strategy by mobile
      the vendor said.                   operators to [convince] exist-
           Not to be outdone,            ing 3G customers to migrate
      StarHub commenced its LTE          to 4G.
      service on the 1800-MHz                 “In the case of Singapore
      band. The LTE network              the decision for consum-
      initially covers Singapore’s       ers will likely come down to
      central business district, as      whether advertised and actual
      well as Changi Airport and         4G speeds, along with the
      Singapore Expo, and will           – yet to be proven – reliabil-
      be expanded to reach more          ity of the new 4G networks,
      than half of the island by the     provide compelling triggers to
      fourth quarter. Nationwide         switch plans or indeed opera-
      LTE network coverage is            tors.” TA                         Source: Strategy Analytics

8 October 2012 Telecom Asia	                                                                                                 www.telecomasia.net
Regulators dole out                                            INSIGHT     ONE MONTH’S TELECOM RESEARCH

penalties for outages                                          >> Regulators risk stifling the internet




F
                                                               Proposals to impose regulations on the global internet would harm growth and
            ines imposed on SingTel and Thailand’s Dtac        innovation worldwide, with flexible governance required to maximize the economic
            in September underline the potential financial     advantages of the technology. Analysys Mason warns in a report that proposed
            impact that even brief service outages can have.   International Telecommunications Regulations (ITRs), which are being readied for the
                                                               ITU’s World Conference on International Telecommunications (WCIT) could impede
                IDA Singapore fined SingTel S$300,000          investment in the infrastructure required to support the growing internet population,
            ($244,000) for a disruption of the operator’s      which is projected to reach 3.5 billion by 2020. The internet as it stands has evolved
“lio Voice” service last year, due to teething problems at     based on commercial considerations not regulatory dictates, and investments are
service launch.                                                best achieved without internationally sanctioned regulatory intervention, the report
     The disruption affected SingTel’s then new mio            argues. Another problem with imposing regulations on the internet is the issue of
                                                               sovereignty. An estimated 98% of internet content can be stored in servers, and is
Voice digital fixed-line telephone service in parts of         often spread across multiple countries for caching purposes.
Tampines, Changi and Pasir Ris for varying periods over
                                                               Internet global growth: Lessons for the future
October 28 and 29, and in parts of Bukit Panjang, Bukit        www.analysysmason.com
Timah and Woodlands on November 4.
     The regulator’s investigation narrowed the fault          >> VoLTE may help cellcos fight OTT players
down to a hardware capacity limitation of the optical          Mobile operators are banking on VoLTE to make up for declining traditional voice
line terminals (OLT) at the Tampines exchange and the          minutes. Average MoU fell more sharply in APAC in Q2 than in any other region
Bukit Panjang exchange.                                        worldwide, with a decline of 7.36%, ABI Research estimates. In this context, SK
     Explaining the decision to impose the fine, IDA said      Telecom, LG U+ and MetroPCS have introduced the world’s first VoLTE services, in
                                                               a bid to counter the competition from OTT services such as Skype, Viber, Whatsapp
that as the cause of the service disruptions was a hard-       and FaceTime. The ability of VoLTE to overlay rich media content over voice, and the
ware limitation in SingTel’s equipment, the regulator          cost savings of sending voice over packets, could help operators stay competitive
was not satisfied that SingTel had taken adequate steps        against OTT VoIP providers. In contrast to declining voice minutes, mobile data traffic
to ensure sufficient hardware capacity was provided.           is surging worldwide. Overall 4G traffic is expected to swell at a CAGR of 147%
     But the fine follows a S$400,000 penalty imposed          through to 2017, compared to a CAGR of just 70% for 3G data traffic. Messages
                                                               sent stayed relatively stable in Q2, increasing 0.16% in APAC.
by IDA on SingTel in May for a service disruption in
                                                               Mobile data traffic & usage
September 2011 – despite the problems lasting less than        www.abiresearch.com
a day and no actual outage occurring. SingTel custom-
ers did report difficulty making and receiving calls, and
                                                               >> SDP better suited to B2B than consumer market
accessing SMS, MMS and mobile data services during             Operators will spend a projected $24 billion on service delivery platform (SDP)
the day in question.                                           software and services between 2012 and 2016. According to Infonetics, operator
     Dtac, meanwhile, accepted a 10-million baht               interest in SDP is increasing across both emerging and developed markets. Operators
($320,000) fine from regulator NBTC for a 65-minute            in developing markets remain focused on enabling consumer application ecosystems
                                                               via app stores and API exposure strategies, while in developed markets, telcos are
partial network outage on August 28.
                                                               investing in SDP to address the enterprise and SMB segments. B2B offerings such as
     Dtac CEO Jon Eddy Abdullah accepted the fine              enterprise app stores have greater promise for ROI than consumer-facing offerings
without challenging it. However, he noted that only an         and – perhaps more importantly – operators still have an advantage over consumer
estimated 1.6 million users were affected out of the total     app giants such as Apple and Google in this segment. Oracle lead the market for SDP
customer base of 24 million.                                   software and services in 2011, but had a mere one point of market share on second-
                                                               placed Huawei, while Huawei itself was just one point ahead of Ericsson.
     The operator had already authorised the allocation
of free airtime or data worth 100 million baht in com-         SDP software and services
                                                               www.infonetics.com
pensation for its disrupted users.
     In Dtac’s case, the NBTC decided to impose the fine
in part because this was the operator’s fifth network out-
                                                               >> Tablet display shipments to jump 56%
                                                               Booming tablet shipments will drive a 56% surge in tablet display shipments this
age in less than a year.                                       year to 126.6 million units, IHS iSuppli predicts. Tablets are increasingly becoming
     But Abdullah has stressed that the outages do not         the biggest growth market for small and medium displays. While the 9-inch segment
form a pattern, with prior outages caused by the cutting       dominated by the iPad will continue to account for the majority of tablet display
of two cables and hiccups during the migration to an           shipments this year - with an expected 74.3 million units due to be shipped - the
                                                               fastest-growing market segment will be the 7.x-inch screens used in products like
all-IP network.
                                                               the Samsung Galaxy Tab, Amazon’s Kindle Fire and other Android-based tablets. The
     But both fines will add fuel to the debate over           7.x-inch segment will increase its share of the total market to 32% this year, up from
whether APAC regulators should take a heavy-handed             27% in 2011. Just 9% of shipments will be for 8.x-inch screens, and less than 1% will
or a light-touch approach to overseeing their respective       be for 5.x-inch screens.
telecom markets. TA                                            IHS iSuppli small and medium displays service
     – Fiona Chau and Don Sambandaraksa                        www.isuppli.com


www.telecomasia.net	                                                                                                       Telecom Asia October 2012 9
asian telecoms this month

   Beijing
   China Mobile signs off on a plan to procure over 200,000 TD-LTE                    BT sets up a new joint research lab in Beijing with China’s Tsinghua
   terminals – mostly smartphones – for 2013.                                         University. The pair are considering a number of research projects, in
                                                                                      areas including business applications for the cloud.


   Hong Kong
   SmarTone reports a 36% increase in profit to $131m for the year ending
   in June, attributing strong demand for mobile data services.

   PCCW spinoff HKT picks up $13m worth of communications ser-
   vices contracts from Hong Kong’s Transport Department.

   Australia’s Telstra appoints former Telstra Global executive
   director Phil Mottram to lead up Hong Kong mobile
   subsidiary CSL.



   Bangkok
   The board of state-owned
   operator TOT resigns suddenly
   amid controversy over a rogue
   exchange and political interfer-
   ence in its 3G expansion project.

   Dtac is fined $320k by regula-
   tors, after suffering the latest in a series of
   mobile service disruptions.

   Ericsson Thailand warns the nation’s opera-
   tors to ready their networks for an explosion in
   smartphone sales, and the attendant mobile data
   demands.

   AIS launches 50,000 free Wi-Fi access points, to support the
   government’s Smart Thailand free public Wi-Fi initiative.


   Colombo
   Sri Lanka Telecom’s Mobitel contracts Huawei and ZTE to
   expand and upgrade its mobile network, as it prepares for
   the introduction of LTE services.


   Delhi                                                                              Manila
   The Department of Telecom                 Norway’s Telenor is cleared to           The Philippines’ Smart
   presses on with plans to abolish lo-      find a new partner in India, over        extends its LTE network to
   cal roaming fees within India some        the objections of Unitech, its es-       the 1800-MHz frequency
   time in 2013, despite warnings            tranged partner in the Uninor JV.        band, to accompany the
   from operators that they will have                                                 2100-MHz services which
   to raise rates to compensate.             Vodafone hints it may be willing         launched in August.
                                             to pay the initial $1.47b tax bill the
   The government issues orders to           government demanded from the
   operators including Bharti, Voda-         2007 acquisition of its Indian unit
   fone and Idea to call off their 3G        – if the government forgoes the
   roaming pacts, under which they           larger interest and penalty bill.
   have been offering services in
   areas where they lack 3G licenses.




10 October 2012 Telecom Asia	                                                                                                                www.telecomasia.net
movements

 Seoul                                                                         z Apple’s new maps service provokes a wave of criticism over errors,
 SK Telecom reaches the 5m             SK Telecom unveils two-way              distorted satellite maps and a lack of detail, prompting CEO Tim Cook
 subscriber milestone for its LTE      handover technology it has devel-       to issue a public apology – and suggest alternative services to use.
 network, which launched in            oped that supports both FDD and
 September 2011.                       TD-LTE in a single device.              z Google overtakes Microsoft by market valuation to become the second
                                                                               most valuable technology company behind Apple.

 Tokyo                                                                         z Microsoft wins a German patent lawsuit against Motorola Mobility,
 Softbank announces it will pay around $2.3b to buy smaller rival eAc-         covering alleged infringement of a method of interfacing with an app.
 cess, in a deal set to move it up to second by mobile market share and        The disputed functionality is built into Android.
 provide substantial assets for its LTE network.
                                                                               z Samsung wins a court order overturning a US sales ban of the Galaxy
                                                                               Tab 10.1, awarded to Apple in its patent lawsuit against the company. But
                                                                               Apple also files an appeal seeking a permanent US ban of the 10.1 and
                                                                               eight Samsung smartphones.
 Sydney
 NBN Co introduces a range of tailored packages for wholesale custom-          z Qualcomm lends its weight behind TD-LTE, introducing a China-
 ers of Australia’s NBN fiber network to resell to businesses.                 specific version of its Snapdragon S4 processor supporting the standard,
                                                                               as well as UMTS, TD-SCDMA and CDMA.

                                                                               z Texas Instruments announces it will start pulling back from the
                                                                               wireless business, concentrating on embedded processors for cars and
 Singapore                                                                     consumer electronics.
 StarHub and M1 both launch LTE        OpenNet reveals it has doubled the
 networks, around a year after         number of homes connected to            z A report into international cybersecurity finds that APAC governments
 rival SingTel first went live with    the NG-NBN fiber network in the         are not collaborating effectively enough with their counterparts in other
 – at the time dongle-only – LTE       last eight months.                      nations on security policies.
 services.
                                       Regulator IDA fines SingTel             z Nokia unveils its first Windows Phone 8 smartphones, the Lumia 920
 M1 contracts Ericsson to upgrade      $245k for a brief disruption to its     and 820. The former is set to support wireless charging technology and
 the backhaul infrastructure to sup-   fixed digital voice service last year   come in pentaband LTE and HSPA+ variants.
 port its new LTE network.             – the second fine it has imposed
                                       on the operator this year.              z Huawei and Intel sign an MoU to strengthen their engineering efforts
                                                                               to jointly develop new cloud and IT solutions.

                                                                               z AMD reaches a deal with software company Bluestacks to enable
                                                                               Windows 8 laptops and PCs powered by its chips to run Android apps
                                                                               through AMD’s AppZone player.

                               Jakarta                                         z Two major telecom standards groups team up, with the Open Mobile
                               A former supplier for PT Telkomsel              Alliance (OMA) joining the oneM2M Partnership.
                               succeeds in having the company declared
                               bankrupt, due to an Indonesian law              z China Unicom expands into Canada, with the aim of providing a
                               stipulating this for companies that have        backbone between the nations, as well as services to Canadian compa-
                               not paid their debts. Telkomsel, which          nies with a Chinese presence and vice versa.
                               hasn’t paid the debt due to a contract
                               dispute with the supplier, is appealing.        z Samsung reveals plans to debut the Galaxy S4, the latest in its flagship
                                                                               line of smartphones, in February.
                               PT Indosat hands Ericsson a three-year
                               contract to upgrade its radio and core net-     z Telstra Global opens a new data center in Singapore, its sixth in the
                               work infrastructure, in a bid to improve        region, to provide colocation services for financial, media and technol-
                               mobile broadband speeds and coverage.           ogy enterprises.

                                                                               z Ericsson acquires Canadian OSS/BSS software provider ConceptWave
                               Kuala Lumpur                                    for an undisclosed sum.
                               Maxis and media entertainment group
                               Astro team up to co-develop and market          z Research shows LTE users have finally overtaken Wimax subscribers in
                               customer packages combining Astro’s             the key 4G markets of Japan, South Korea and the US.
                               IPTV offerings with Maxis’ fiber, wireless
                               internet and ADSL services.                     z RIM posts a quarterly loss that is far narrower than analysts had ex-
                                                                               pected, due to a less severe than anticipated decline in shipments as the
                                                                               company waits to launch the first BlackBerry 10 devices.


www.telecomasia.net	                                                                                                          Telecom Asia October 2012 11
coverstory




12 October 2012 Telecom Asia	   www.telecomasia.net
Making money
                       from prepaid data
                       Operators prepare to cash in on the growing popularity
                       of smartphones in prepaid markets

                       Joseph Waring, John C. Tanner




                       S
                                   martphone penetration in developing markets in APAC is estimated
                                   at just 5%. But that’s projected to increase by more than four-fold be-
                                   tween 2011 and 2016, according to Strategy Analytics. There are already
                                   smartphones available for under $100, and in some cases under $50.
                                       Meanwhile, the smartphones that have already reached Asia’s de-
                       veloping markets represent a huge market opportunity for mobile data services as
                       affordable smartphones become available to people whose first internet experience
                       has been – or will be – with mobile devices.
                           However, operators in developing markets can’t simply look to their developed-
                       market counterparts for business models targeting smartphone users – at least not
                       beyond the small percentage of wealthy urban users. It’s not a question of what
                       “G” the network supports so much as the fundamental differences between the
                       market segments themselves, says Warren Chaisatien, strategic marketing manager
                       at Ericsson.




www.telecomasia.net	                                                                  Telecom Asia October 2012 13
coverstory




          Ajay Sunder, Frost &
      Sullivan’s senior director
      for telecom, Asia Pacific,
      says operators are devel-
      oping innovative bundles
      of voice, SMS and data to target the
      growing population of smartphone us-
      ers. He says there is a huge potential for
      prepaid data services, and operators are
      just starting to tap this segment.
          “The growing number of prepaid
      data and bundled plans and their popu-        dia tier and another for a stream-
      larity are a testimony of this opportu-       ing data tier. And by offering data
      nity.”                                        plans by shorter increments than a
          A recent study from Ericsson’s Con-       month, operators can entice subscribers      ited browsing (without video/media
      sumerLab covering Southeast Asia re-          who aren’t ready to commit to monthly        streaming), BBM and access to social
      ports latent demand for mobile data           data plans, but who need occasional ac-      networks on a daily/weekly/monthly
      services that not only conform to the         cess. Behind the scenes, operators could     basis (Blackberry Socialite).
      prepaid experience – top-ups, passes          set fair usage limits for the day or week,       Airtel’s Internet Data Pack gives pre-
      (either time-based or session-based),         and throttle speeds when that limit is       paid customers 500 MB on 2G and 500
      boosters (i.e. paying a bit extra for a       reached – with full disclosure to sub-       MB on 3G networks with validity of 30
      better game or video experience) and          scribers.                                    days from the date of recharge. The cost
      cross-service bundles – but also are ap-          “In the longer term, getting smart-      is 151 rupees (about $3) and customers
      plication and/or content-specific when-       phones into millions of more people’s        need to switch manually between 2G
      ever possible (i.e. Facebook, YouTube,        hands gives service providers additional     and 3G networks.
      Twitter, etc), allowing users to buy the      data valuable to third parties, including
      exact services they want.                     over-the-top providers and potential         Transparency crucial
                                                    advertisers. As with postpaid subscrib-          Sunder argues that one main obsta-
      Flexible plans                                ers, operators have the opportunity to       cle to the adoption of data top-up bun-
          Many operators are offering free          learn more about prepaid subscriber          dles by prepaid consumers in emerging
      data access services for specific content     usage patterns and offer them more           economies is the non-transparency or
      to get prepaid customers to try out data.     personalized plans,” Suriano says.           lack of visibility on usage. “Billing for
      For example, Openet marketing man-                Some work is already being done          data is not something that can be pre-
      ager Martin Morgan says free Facebook         to show the way forward. For example,        measured/pre-calculated by user, be-
      access is often used by operators to get      in the Philippines, Smart Communica-         cause you do not know how data-inten-
      customers to use apps. Most operators         tions is offering a package that allows      sive a website/app is before loading. So
      also are testing both volume-based and        subscribers to access Facebook for a 24-     this typically means if a user is browsing
      time-based packages.                          hour period at 50 cents a pop.               web applications, he cannot predict the
          Tekelec CTO Doug Suriano says                 “Those kinds of small packages with      usage.”
      in the short term operators can let           very low price points are well suited the        For voice and SMS the user of course
      subscribers pick plans based on their         micro-payment environment, and will          can roughly calculate the cost based on
      preferences and budgets. For example,         encourage new smartphone users to try        minutes of use or number of messages
      operators can offer application-based         data services,” says Chaisatien from Er-     sent.
      service tiers with flat monthly rates, or     icsson.                                          Tekelec’s Suriano says the lack of
      access by the day, week and month. In             Frost & Sullivan’s Sunder points to a    integration between policy and real-
      both of these scenarios, pricing is flat so   number of other success cases in APAC.       time charging remains a barrier. Many
      subscribers don’t have to risk bill shock.    Telkomsel in Indonesia offers daily          vendors use proprietary interfaces or
          Multiple Telefónica properties, he        or weekly Facebook packages starting         policy systems that have difficulty scal-
      says, price data plans by application         from 10 cents/day with a data-cap of         ing to support many transactions and
      type, offering one rate for a social me-      3 MB (Kartu Facebook) and unlim-             so much Diameter traffic.

14 October 2012 Telecom Asia	                                                                                            www.telecomasia.net
“The process to top-up data plans,
change plans in mid-month or do a try-
and-buy approach all require a scalable
                                                                  We’re seeing is a second wave of
and reliable Diameter network. Also,                              policy, whereby old systems that
the Diameter routing market is in the
nascent stages, meaning Diameter traf-                            supported only a small number of
fic is often a complex mesh that limits
the possibilities of creative new rate                            use cases, are being replaced with
plans.”
     For telcos to be able to move into                           more sophisticated systems
prepaid data, says Openet’s Morgan,
the key is back-office flexibility. With
data services, he noted that new plans        ging in APAC and other regions.              it. “To accomplish operators’ desire to
and tariffs often have a shorter shelf life       “For one, policy and charging inte-      create two-sided business models and
than traditional voice and text bundles.      gration and scalability keep operators       provide sponsored and toll-free appli-
“Therefore, having BSS support rapid          from quickly introducing new use cases.      cations requires a solution that allows
product development is important. And         We’re starting to see some movement on       operators to securely expose APIs.”
the pace of change is only going to in-       the postpaid side, like with shared data          He also points out that the defini-
crease. When operators start to further       plans. As prepaid smartphones grow, it’s     tion of “end-to-end” is changing, with
roll out direct operator charging, where      only natural that offers for that market     operators desiring to control policies
they charge for third-party content,          also will expand,” he says.                  to the handsets themselves. This would
then the need to offer system flexibility                                                  open up new avenues of cost control
will only increase.”                          Policy control                               and revenue for all subscribers.
     The number and sophistication of             Morgan insists that policy control            For example, he says, service provid-
new bundles, price plans and offers will      is essential to giving operators the flex-   ers could offer sponsored mobile data
increase while time to market will fall.      ibility to innovate with new services. He    over a carrier-owned Wi-Fi network
Morgan said the result of this will be        agrees that almost all operators have        at a sporting venue if a third party ran
increased complexity in an operator’s         some degree of policy management –           advertisements on top of the content.
product marketing department and the          ranging from fairly straightforward fair     Or, the operator could limit the signal-
supporting BSS solutions.                     usage controls to advanced tiered ser-       ling messages that chatty applications
     “To succeed with data and content,       vice offers.                                 send to radio towers, maintaining RAN
operators will need to understand that            “However, what we’re seeing is a sec-    resources and giving operators some
they have many more usage variables           ond wave of policy, whereby old systems      defense against poorly-written applica-
than they’re used to dealing with for         that supported only a small number of        tions.
voice and texts, and so the opportu-          use cases, are being replaced with more           In terms of commercializing such
nities for delivering more segmented          sophisticated systems. This new level        services, Ericsson’s Chaisatien recom-
and personalized offers are increased.        of sophistication is required as opera-      mends an end-to-end approach to
Through personalization customers             tors roll out new services and look to       policy control, which requires deep
will get offers that suit them. However,      policy, not just as a method of control-     interaction between the policy control-
it is only by having a flexible and agile     ling network usage, but as an enabler of     ler, core and radio networks, as well as
BSS, which can quickly support the new        product and service differentiation. For     integration of OSS/BSS and the service
levels of complexity that data and con-       example, providing differing QoS for         layer, and orchestration between con-
tent will drive, that simplification and      different applications, prioritization for   tent provisioning and customer-facing
personalization can be delivered to cus-      certain customers and offering a vari-       functions. The payoff is the flexibility to
tomers,” Morgan says.                         able network experience as a marketing       enable new services as new smartphone
     Suriano noted that most operators        offer all need to be supported by a flex-    applications emerge.
now can handle the basic policy and           ible policy management system.”                   Put another way, it will give op-
charging use cases, like tiered services          Suriano suggests that data plan in-      erators the flexibility to innovate – and
by volume and throttling for overages.        novation can only be as flexible and         that’s going to be a key capability in
But he says new use cases are still lag-      powerful as the policy server behind         competitive markets. TA

www.telecomasia.net	                                                                                            Telecom Asia October 2012 15
IP Capacity



      Robust yet slowing growth
      IP transit price declines accelerate – dropping 50% in NY – while internet capacity
      continues to expand, but at a slower growth rate




      I
      Joseph Waring

             nternational internet capacity con-              of bandwidth growth outpaced increasesgrowth will continue in many countries,
             tinued to increase at a brisk rate               in underlying average and peak trafficbut annual growth can be lumpy with
             – aggregate backbone bandwidth                   levels.                               strong growth in one year followed by
             more than doubled in the past two                    The report said the modest declineslower growth the next year.”
      years – but the growth rate slowed for the              in utilization rates is not unusual. In theHe says that while mobile video is
      fifth consecutive year, dropping to just                                                      certainly growing quickly, it’s not any
                                                              past five years, peak utilization rates have
      40% from just under 70% back in 2008.                                                         more likely to generate international
                                                              fluctuated within a fairly narrow band.
           According to a recent report from                                                        traffic than video accessed from fixed
                                                                  While some operators have predicted
      TeleGeography, international internet                   that soaring traffic would overwhelm  connections. A large amount of video
      capacity jumped from 37 Tbps in 2010                                                          (whether accessed by mobile or fixed
                                                              networks, TeleGeography noted that this
      to 77 Tbps in Q2.                                       has not proven to be true on interna- networks) is served locally from cach-
           The research firm’s annual survey                                                        es or from CDNs, so each time a user
                                                              tional links. “Steady investment in new
      of internet backbone operators found                    capacity has contributed to remarkablywatches a video, international traffic is
      that the decelerating network capacity                                                        not always created.
                                                              stable levels of average and peak traffic
      growth rates are mirrored in declining                  utilization on international networks.”    Global IP transit prices continued
      rates of peak and average international                                                       to fall as declines accelerated in most
                                                                  The question is if the steady decline
      internet traffic growth.                                                                      regions. The median GigE port price in
                                                              since 2008 will continue for the foresee-
           TeleGeography reported that aver-                                                        New York fell 50% from Q2 2011 to Q2
                                                              able future or will it be reversed by say a
      age international internet traffic grew                 surge in mobile video traffic.        2012, compared with a 28% CAGR de-
      35%, down from 39% last year, and peak                      TeleGeography research director   cline over the past three years.
      traffic grew 33%, well below the 57% in-                Alan Mauldin told Telecom Asia that        TeleGeography reported that median
      crease recorded in 2011. The firm noted                                                       prices of GigE ports over the past five
                                                              forecasting growth rates is tricky. “I’m
      that global average and peak utilization                                                      years dropped at a CAGR of 22% in New
                                                              not sure I’d say it’d be the same rate of
      rates dipped slightly in 2012, as the rate              decline. I suspect the slowing rate ofYork and São Paulo, 26% in Hong Kong
                                                                                                    and 31% in London.
                                                                                                         Mauldin reminded us that IP transit
      Capacity expands while growth slows                                                           prices only go in one direction – down.
                                                                                                    He says the underlying cost of transport
                                                                                                    capacity continues to get cheaper on a
                                                                !"#$%"&'()*+(*)&!*#!+%,-.           per unit basis. “But as the major interna-
                                                                                                    tional backbone operators expend their
                                                                                                    networks into new markets, prices in
       #'?)-*'2#',(> O#2&'1 9-*0," +*- (#-?)3#( "*7(#1 *'.4 )' ,"# 2&X*-/',#-'#, "76 3),)#(these cities tend to drop quickly as well.”
       0).. 6**(, )',#-'&,)*'&. ,-&++)3>*0#?#-5 *,"#- ,4%#( *+ 3.*71 (#-?)3#( 0).. *'.4 1-)?#
                                          c                                                              Despite sharp price drops glob-
       )'3-#&(#1 .*3&.1#2&'1 -#^7)-#2#',(> G*- #$&2%.#5      1&,& (,*-&9#+*-+)'&'3)&.#(,&6.)("2#',( ally, significant geographic differences
       &'1 #',#-%-)(#( 2&4 6# .#9&..4 -#^7)-#1 ,* -#()1# 0),")' ,"# )'(,),7,)*'A( "*2# 3*7',-45 )'
       0")3" '* )',#-'&,)*'&. ,-&++)3( 9#'#-&,#1>!"# )2%#,7( ,* %7(" 3*',#', 3.*(#- ,* #'1Y7(#-(
                                       )
                                                                                                    persist. For example, the median Hong
       (#-?#( &( &'*,"#- 3*7',#-?&).)'9 +&3,*-  &9&)'(,)',#-'&,)*'&. ,-&++)3 -*0,"> /' -#3#', 4#&-(5
                                                                            9                       Kong GigE price has remained 2.3 to 5.1
       )'3-#&(#1 -#.)&'3# *' 3*',#', 1#.)?#-4 '#,0*-8( !"#$%"&'()*+(*)&!*#!+%,-..*3&.3&3"#("&( "&1times the price of a GigE port in London
                                                         ,* 2*?# ?)1#* 3*',#',           !6!471/8!)*799:;<
       &B3.#&-5B1&2%#')'9B#++#3,B*'B.*'9Y1)(,&'3#B/',#-'#,B,-&++)3B9-*0,">                          over the past seven years.
                                                                                                         The latest survey found that the low-
       91$':#04)'#,';<1"-(,-'=>"?1%)                                                                est 10-Gbps port prices have fallen to
   /'!0+*&4
                                                                                                    50 cents per Mbps or less in the US and
   9#3',0)A'B!)/G)1-,0O'&)G-'$#O)'0)9,X>-)A@>Q,@)4'&'#OH )' ")9" )'3*2# western Europe. The report said: “Cave-
        Source: TeleGeography
       N>&#O? ,&, -#5-#O#0&
            P              /0&#-0#&
                                  Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@     YE)EFFZ
       G*- 2*(, *+ ),( ")(,*-45 ,"# '##1( &'1 )',#-#(,( *+ 3*'(72#-( &'1 67()'#((#(     RYE)EF=E
                                                                      Q>-3#-O,O >2+'3R.#,-I P>+#O&'$
     3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4 &?&).&6.# &++*-1&6.#5
       ->%&#O),-#)#"$@%3#3I                                      &'1                   "&?#.&-9#.4
     ("&%#1,"# /',#-'#,> c*0#?#-5 )' -#3#', 4#&-(5,"# .*37( *+ 9-*0," "&( (")+,#1 1#3)1#1.4
16 October 2012 Telecom Asia	                                                                                              www.telecomasia.net
     ,* #2#-9)'9 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N
     *>%-$#?)1#@#A#>B-,5C.                                     D)EF=E)G-'9#&-'$,H)/0$I
0")3" '* )',#-'&,)*'&. ,-&++)3( 9#'#-&,#1>!"# )2%#,7( ,* %7(" 3*',#', 3.*(#- ,* #'1Y7(#-(
                                 )
   (#-?#( &( &'*,"#- 3*7',#-?&).)'9 +&3,*- &9&)'(,)',#-'&,)*'&. ,-&++)3 -*0,"> /' -#3#', 4#&-(5
                                                                        9
   )'3-#&(#1 -#.)&'3# *' 3*',#', 1#.)?#-4 '#,0*-8( !"#$%"&'()*+(*)&!*#!+%,-..*3&.3&3"#("&( "&1
                                                     ,* 2*?# ?)1#* 3*',#',          !6!471/8!)*799:;<
   &B3.#&-5B1&2%#')'9B#++#3,B*'B.*'9Y1)(,&'3#B/',#-'#,B,-&++)3B9-*0,">


   91$':#04)'#,';<1"-(,-'=>"?1%)
/'!0+*&4
9#3',0)A'B!)/G)1-,0O'&)G-'$#O)'0)9,X>-)A@>Q,@)4'&'#OH )' ")9" )'3*2# US and Canada, the report found that in-
  Median GigE IP transit )',#-#(,( *+ 3*'(72#-( >2+'3R.#,-IYE)EFFZ
   N>&#O?
        P     -#5-#O#0&/0&#-0#&               prices continue to fall RYE)EF=E
  G*- 2*(,,&,*+ ),( ")(,*-45 Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@
                               ,"# '##1( &'1                     Q>-3#-O,O
                                                                           &'1 67()'#((#(
                                                                                   P>+#O&'$
   3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4 &?&).&6.# &++*-1&6.#5
      ->%&#O),-#)#"$@%3#3I                                                    &'1                   "&?#.&-9#.4
   ("&%#1,"# /',#-'#,> c*0#?#-5 )' -#3#', 4#&-(5,"# .*37( *+ 9-*0," "&( (")+,#1 1#3)1#1.4ternational network capacity has become
   ,* #2#-9)'9 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N less centered on the North American re-
   *>%-$#?)1#@#A#>B-,5C.                                                    D)EF=E)G-'9#&-'$,H)/0$I

   &'1 e&-3" <;=<5 +-*2 M;M2)..)*' ,* D;< 2)..)*'5 &'1 X7(,7'1#- N; %#-3#', *+ ,"#(# '#0 gion due to the development of rich re-
   O#3#.#-&,)'9'#,0*-8 )' #2#-9)'9 2&-8#,(> I-*&16&'1 (76(3-)6#-( )' #2#-9)'9 2&-8#,( '*0
   (76(3-)6#-( 0#-# 3&%&3),4      9-*0," -&,#(&-#2)--*-#1 )' (.*0)'9 -&,#(*+%#&8 '1 &?#-&9#
                                                                                    &
   )',#-'&,)*'&. /',#-'#, ,-&++)3 -*0,"> P?#-&9# )',#-'&,)*'&. 0).. (**',-&++)3 -#0 MQ 2&X*-),4               gional !"#$%"&'()*+(*)&!*#!+%,-. need for
                                                                                                                      networks, coupled with a
   &33*7', +*-:R %#-3#', *+(76(3-)6#-( 9.*6&..45&'1 /',#-'#,
                                9                                         2&8# 7%,"# %#-3#', *+9.*6&.
                                                                                9
   )' <;=<5 1*0' +-*2 MR
   (76(3-)6#-(>
                            %#-3#', )' <;==5 &'1 %#&8,-&++)3-#0 MM
                                                            9        %#-3#',50#.. 6#.*0 ,"# QN                diversification.
   %#-3#', )'3-#&(# -#3*-1#1 )' <;==>@.*6&.&?#-&9#     &'1 %#&8 7,).)S&,)*' -&,#(1)%%#1.)9",.4
                                                                                         (                            The shift is the most pronounced for
   )' <;=<5 &( ,"# -&,# *+ 6&'10)1," 9-*0," *7,%&3#1     )'3-#&(#( )' 7'1#-.4)'9 &?#-&9# &'1
   !")( ,-&++)3#?#.(> !"# 2*1#(, 1#3.)'#-#+.#3,#1 )' )',#-'&,)*'&. O#2&'1/' 9-*0," +*- (#-?)3#( "*7(#1 *'.4 )' ,"# 2&X*-/',#-'#, of capac-
   %#&8 -&%)1   . (76(3-)6#- 9-*0," )( )' 7,).)S&,)*' -&,#( )( '*, 7'7(7&.>
                                                    #'?)-*'2#',(>       /',#-'#, ,"# %&(,9-*0,"> P+-)3&5
                                                                                  ,-&++)3 )?#
                                                                                         +              Africa, where the region’s share "76 3),)#(
   4#&-(5%#&8   7,).)S&,)*' e)11.# +.73,7&,#10),")' P()& .#&1 ,"# 0*-.1 )' )',#-'&,)*'&. /',#-'#, ity connected to the US and Canada has
   #&(,#-' Z7-*%#5,"# -&,#( "&?#Z&(,5&'1 V*7," &+&)-.4'&--*0 6&'1 F(## G)97-#H          C#&8
                                                    0).. 6**(, )',#-'&,)*'&. ,-&++)3>*0#?#-5 *,"#- ,4%#( *+ 3.*71 (#-?)3#( 0).. *'.4 1-)?#
                                                                                          c
   T,).)S&,)*' 64 U#9)*'5 <;;EJ<;=<K>L").# (*2# *%#-&,*-( *',#'1 ,"&, (84-*38#,)'9 ,-&++)3 6#,0##'
   ,-&++)3-*0,"5 #$%#-)#'3)'9 3*2%*7'1 &?#-&9# 3
           9                                               9-*0," -&,#(#$3##1)'9 NQ%#-3#',              dropped(,*-&9#+*-+)'&'3)&.#(,&6.)("2#',(
                                                                                                                  from 40% in 2003 to just 4% this
   ?*.72#( 0).. *?#-0"#.2 '#,0*-8(5 ,")( "&( '*, %-*?#' ,* 6# ,-7# *' )',#-'&,)*'&. .)'8(> G*- #$&2%.#5 &,&
   <;;E &'1 <;=< F(##G)97-#H      P?#-&9#&'1 C#&8
                                                    )'3-#&(#1 .*3&.1#2&'1 -#^7)-#2#',(>
                                                       !-&++)3 U#9)*'5 <;;EJ<;=<K>@)?#' ,"# .*0
                                                                64
                                                                                                            1
   6-*&16&'1%#'#,-&,)*'3&%&3),4 ,"#(# 3*7',-)#( #',#-%-)(#( 2&4 6#*+&?#-&9# ,-&++)3 -*0," 0),")'
   V,#&14 )'?#(,2#', )' '#0
                                     )'                               %#-3#',            &'1
                                                                                  P+-)3&K5       9
                                                                                                        year. Asia ,"# )'(,),7,)*'A( "*2# during the
                              .#?#.( "&(3*',-)67,#1 ,* -#2&-8&6.4(,&6.#.#?#.()' .#9&..4 -#^7)-#1 ,* -#()1#
                                                    &'1 FX7(,M>M                                                    has seen its share fall 3*7',-45 )'
   %#&8B,-&++)3B7,).)S&,)*'B*'B)',#-'&,)*'&.B'#,0*-8(> '* )',#-'&,)*'&. ,-&++)3( 9#'#-&,#1>!"# same period from 68% to 42%. #'1Y7(#-(
                                                    0")3"                             )                  )2%#,7( ,* %7(" 3*',#', 3.*(#- ,*
   %-*2)(#(B,*B-#2&)'B(,-*'9B+*-B4#&-(B,*B3*2#>
                                                        (#-?#( &(&'*,"#- 3*7',#-?&).)'9 +&3,*-  &9&)'(,)',#-'&,)*'&. ,-&++)3 -*0,"> the-#3#', 4#&-(5
                                                                                                              Mauldin explains that /' change in
                                                                                                                               9
                                                        )'3-#&(#1 -#.)&'3# *' 3*',#', 1#.)?#-4 '#,0*-8( !"#$%"&'()*+(*)&!*#!+%,-.to a rise in!6!471/8!)*799:;<
                                                                                                         Africa is not really due .*3&.3&3"#("&( "&1
                                                                                                          ,* 2*?# ?)1#* 3*',#',               regional
   /'!0+*&L                                             &B3.#&-5B1&2%#')'9B#++#3,B*'B.*'9Y1)(,&'3#B/',#-'#,B,-&++)3B9-*0,">far greater in-
                                                                                                         African capacity but rather
   :(#-,B#),03)G#,S)1-,22'$)Q.);#B'>0H)EFFLMEF=E)[4:A;
   Source: TeleGeography                                                                                       ternet capacity linking Africa to Europe.
  N>&#O? -'$#O-#2@#$&
          G          2%@@.R$>++'&&#3 5>-&OH ,-# '0 7*P ,03 #"$@%3#
                                A'B!      , 03                   '0O&,@@,&'>0 @>$,@
                                                                          ,03     , $$#OO2##OIA 'B,Q'&!&C#-0#&
  [A'B!)])=HFFF)9Q5OI           91$':#04)'#,';<1"-(,-'=>"?1%)                                                 Since the price of IP transit in Europe is
     ats usually apply to such rock-bottom gions with somewhat high levels of the same as in US, he says there is no need
                                                /'!0+*&4
 *>%-$#?)1#@#A#>B-,5C. short-term promotions,
     prices, such as                                     utilization ")(,*-45 ,"# '##1( D)EF=E)G-'9#&-'$,H)/0$I African operator to
                                                9#3',0)A'B!)/G)1-,0O'&)G-'$#O)'0)9,X>-)A@>Q,@)4'&'#OH connect direct-
                                                                                                 expensive for an
                                                    G*- 2*(,,&,*+ ),(given limited and&'1 )',#-#(,( *+ 3*'(72#-( &'1 67()'#((#( )' ")9" )'3*2#
                                                                                                                                        YE)EFFZ         RYE)EF=E
     non-standard terms and conditions, and 3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4Q>-3#-O,O >2+'3R.#,-I P>+#O&'$expensive for
                                                       N>&#O?
                                                         transport capacity. Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@the US given it’s more "&?#.&-9#.4
                                                              P    -#5-#O#0&
                                                       ->%&#O),-#)#"$@%3#3I
                                                                            /0&#-0#&
                                                                                    Mauldin says that as ly to &?&).&6.# &++*-1&6.#5
                                                                                                                                  &'1
     potentially@6%(%*-, %-)3#( "&?# +&..#' ,* Q; prices%#- e6%( *- c*0#?#-5 there and the the transport 9-*0," "&( (")+,#1 1#3)1#1.4
      .*0#(, =;     sub-optimal performance ("&%#1,"# /',#-'#,> to .#(( )' ,"#)' T>V> 4#&-(5,"# .*37( *+ for Africa-US compared to
                                                          3#',( continue          tumble        -#3#',
     levels. Beyond &?#&,( 7(7&..4 &%%.4 (73"*>%-$#?)1#@#A#>B-,5C.becomes more readily ac- Africa-Europe.
      0#(,#-' Z7-*%#>these exceptional prices, ,*-*38Y6*,,*2 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N
                                            ,*           new capacity (73" &( ("*-,Y,#-2
                                                         #2#-9)'9 %-)3#(5                                                       D)EF=E)G-'9#&-'$,H)/0$I
%-*2*,)*'(5 '*'Y(,&'1&-1 ,#-2( &'1 3*'1),)*'(5 &'1 %*,#',)&..4 (76Y*%,)2&.%#-+*-2&'3#
                                                    &'1 e&-3" <;=<5 +-*2 M;M2)..)*' ,* D;< 2)..)*'5 &'1 X7(,7'1#- N; %#-3#', *+ ,"#(# '#0
                                         ")9"Y?*.72# cessible, operators will9-*0," -&,#(&-#2)--*-#1 )' “Multiple new submarine cables link-
.#?#.(> I#4*'1 ,"#(# #$3#%,)*'&.%-)3#(5 cus- O#3#.#-&,)'9'#,0*-8 3&%&3),4 able to incor-
     high-volume transactions between                                                  be
                                                          ,-&'(&3,)*'( 6#,0##' 37(,*2#-( 0),"
     tomers674)'9 %*0#- &'1 (#..#-( 0)," power )',#-'&,)*'&.more capacity 9(,-&,#94 3&' )',#-'&,)*'&.(.*0)'9 coasts of-#0 &MQ%#-3#',
()9')+)3&',    with significant buying & %&-,)37.&-.4 99-#(()?# )',-&++)3 -*0,"> 2&-8#,(> I-*&16&'1/',#-'#, -&,#(*+%#&8 '1 &?#-&9#
                                                    (76(3-)6#-( 0#-#             #2#-9)'9                            (76(3-)6#-( )' #2#-9)'9 2&-8#,( '*0
                                                         porate /',#-'#, %-)3)'9 to lower utilization ing both ,-&++)3 Africa to Europe have
                                                                &                             P?#-&9#                                9
#(,&6.)(" sellers with a particularly aggressive )' &?&).&6.# 2*-# MR *+(76(3-)6#-( 9.*6&..45&'1-#0 MMservice in 6#.*0 2&X*-),4*+9.*6&.
     and '#0 %-)3#+.**-(50")3" #?#',7&..4 6#3*2#&33*7',1*0' +-*2 3*22*' ,-&'(&3,)*'(> %#&8
                                                         rates.+*-:R %#-3#',
                                                        <;=<5     )'           %#-3#', )' <;==5 &'1            entered(**' 2&8# 7%,"# past few years,
                                                                                                         ,-&++)39
                                                                                                                   0)..
                                                                                                                          %#-3#',50#.. the ,"# QN
                                                    (76(3-)6#-(> -#3*-1#1 )' 6<;==>@.*6&.&?#-&9# %#&8
L").# ,"# 2&-8#,Y.*0 %-)3#(3*22&'1 new price %#-3#', The four regions, 4 3&--)#-> *- posted which has increased competition, lowered
     pricing strategy can establish &,,#',)*'5 -&,#(3&')'3-#&(#?&-41-&2&,)3&..4 which have      G          &'1      7,).)S&,)*' -&,#(1)%%#1.)9",.4
                                                                                                                                               (
    @)9Z %*-,( )' ]*'1*' )' _< <;=<5 ,"# %-)3#-&'9#1 +-*2 f=>;; 75% CAGR in 9-*0," *7,%&3#1 prices and7'1#-.4)'9 connectivity to many
     floors, which eventually become avail- )' <;=<5 &( ,"# a ,* *+ 6&'10)1," )( -#+.#3,#1 )' )',#-'&,)*'&. brought &?#-&9#&'1
                                                         more than -&,# fD>;; %#-e6%( %#- traf- )'3-#&(#( )' /',#-'#, ,-&++)3
                                                                                             internet
2*',">                                              %#&8 -&%)1
                                                    !")( ,-&++)3#?#.(> !"# 2*1#(, 1#3.)'# )' 7,).)S&,)*' -&,#( )( '*, 7'7(7&.> /' ,"# %&(,9-*0,"> P+-)3&5
                                                                   . (76(3-)6#- 9-*0,"                                                            +)?#
     able in more common transactions.”             4#&-(5%#&8 the past -&,#( "&?#Z&(,5&'1 V*7," &+&)-.4'&--*0 the first time.” C#&8
                                                    #&(,#-' Z7-*%#5,"# four years and have ex- P()& .#&1 ,"#6&'1 F(## G)97-#H
                                                         fic over7,).)S&,)*' e)11.# +.73,7&,#10),")'           places for 0*-.1 )' )',#-'&,)*'&. /',#-'#,
          The lowest 6# #$%#'()?# *7,()1# *+ ,"# ,-&++)3-*0,"5 2&-8#,(5 %&-,)37.&-.4' (*2# *%#-&,*-(3Looking at Asia, he expects the share
    ,-&'(), (#-?)3# 3&'rates can draw attention T,).)S&,)*' 64low #$%#-)#'3)'9penetration, will 9-*0," -&,#(#$3##1)'9 NQ%#-3#', 6#,0##'
                                                      %-)2&-4,-&'(), broadband 3*2%*7'1 &?#-&9# *',#'1 ,"&, (84-*38#,)'9 ,-&++)3
                                                         tremely U#9)*'5 <;;EJ<;=<K>L").#)
                                                               9
-#2*,# .*3&,)*'( 0)," .)2),#1by carrier. (7%%.4&'1 2#&9#- 3*2%#,),)*'> `#?#-,"#.#((5 growth for connecting *' )',#-'&,)*'&. .)'8(>
     but can vary sharply 6&'10)1," For 10- ?*.72#(doubt*?#-0"#.2 '#,0*-8(5 ,")(,"# '*, %-*?#' ,* 6# ,-7# to the US and Canada to de-
                                                         no 0).. fuel strong capacity "&( C#&8!-&++)3 U#9)*'5 <;;EJ<;=<K>@)?#' ,"# .*0
                                                    <;;E &'1 <;=< F(##G)97-#H          P?#-&9#&'1                    64
'726#- *+ports in 0"#-# ,-&'(), Q2, the price V,#&14 years. )' '#0 3&%&3),4 ,"#(# 3*7',-)#( creaseM >M reasons – continued growth
     GigE .*3&,)*'( London in %-)3#(#$3##1 f=;; many6-*&16&'1%#'#,-&,)*' .#?#.( "&(3*',-)67,#1 ,* -#2&-8&6.4(,&6.#.#?#.()' P+-)3&K5
                                                             )'?#(,2#',
                                                           %#-e6%( %#-2*'," &-#10)'1.)'9g )'                    FX7(, for %#-3#', *+&?#-&9# ,-&++)3 -*0,"
                                                                                                                            two                    &'1
                                                                                                                                                             9
(73"ranged from +*7'1to $6 per Mbps per %#&8B,-&++)3B7,).)S&,)*'B*'B)',#-'&,)*'&.B'#,0*-8(>of intra-Asian IP capacity and more rapid
       %-)3#(&-#'*0 $1 3")#+.4)' (76YV&"&-&' %-*2)(#(B,*B-#2&)'B(,-*'9B+*-B4#&-(B,*B3*2#>
                                                 P+-)3& While the three highest-capacity in-
                                                           &'1 )' (2&.. )(.&'1 '&,)*'(> /' %.&3#(
     month.                                              terregional routes are connected to the growth in Asia-Europe capacity. TA
          While Africa, the Middle East, East-
     ern Europe and South Asia have high /'!0+*&L
                                                           Average and peak traffic by region (2008–2012 – CAGR)
     average and peak traffic growth rates – :(#-,B#),03)G#,S)1-,22'$)Q.);#B'>0H)EFFLMEF=E)[4:A;A'B,Q'&!&C#-0#&
                                                   N>&#O? -'$#O-#2@#$&
                                                           G            2%@@.R$>++'&&#3 5>-&OH ,-# '0 7*P ,03 #"$@%3#
                                                                                     A'B!       , 03                     '0O&,@@,&'>0 @>$,@
                                                                                                                                   ,03      , $$#OO2##OI
     ranging from 75% to 92% – Mauldin             [A'B!)])=HFFF)9Q5OI
     doesn’t see any change in what carriers
     plan to invest beyond what has been tak-   *>%-$#?)1#@#A#>B-,5C.                                                                                D)EF=E)G-'9#&-'$,H)/0$I

     ing place in recent years.
          “IP backbone operators will contin- .*0#(, =; @6%(%*-, %-)3#("&?# +&..#' ,* Q; 3#',( %#- e6%( *- .#(( )' ,"# T>V>
     ue to add capacity to their networks as 0#(,#-' Z7-*%#>               &?#&,( 7(7&..4 &%%.4 (73" -*38Y6*,,*2 %-)3#(5
                                                                                                     ,*                           (73" &( ("*-,Y,#-2
     demand requires, but they will also use   %-*2*,)*'(5 '*'Y(,&'1&-1 ,#-2( &'1 3*'1),)*'(5 &'1 %*,#',)&..4 (76Y*%,)2&.%#-+*-2&'3#
     caching technologies and CDNs as well     .#?#.(> I#4*'1 ,"#(# #$3#%,)*'&.%-)3#(5          ")9"Y?*.72# ,-&'(&3,)*'( 6#,0##' 37(,*2#-( 0),"
                                               ()9')+)3&', 674)'9 %*0#- &'1 (#..#-( 0)," & %&-,)37.&-.4 99-#(()?# %-)3)'9 (,-&,#94 3&'
                                                                                                                   &
     to reduce the amount of new interna-
                                               #(,&6.)(" '#0 %-)3#+.**-(50")3" #?#',7&..4 6#3*2# &?&).&6.# 2*-# 3*22*' ,-&'(&3,)*'(>
                                                                                                                      )'
     tional capacity they need to purchase,” ,"# 2&-8#,Y.*0 %-)3#(3*22&'1 &,,#',)*'5 -&,#(3&' ?&-41-&2&,)3&..4 4 3&--)#-> *-
                                               L").#                                                                                   6             G
     he says.                                        @)9Z %*-,( )' ]*'1*' )' _< <;=<5 ,"# %-)3#-&'9#1 +-*2 f=>;; ,* fD>;; %#-e6%( %#-
          To the extent possible, he says, opera-
                                               2*',">
     tors seek to keep traffic off the interna-
     tional portion of networks and for uti- ,-&'(), (#-?)3# 3&' 6# #$%#'()?# *7,()1# *+ ,"# %-)2&-4,-&'(), 2&-8#,(5 %&-,)37.&-.4'                    )
     lization rates to remain at manageable    -#2*,# .*3&,)*'( 0)," .)2),#1 6&'10)1," (7%%.4&'1 2#&9#- 3*2%#,),)*'> `#?#-,"#.#((5 ,"#
     levels.                                   '726#- *+ .*3&,)*'( 0"#-# ,-&'(), %-)3#(#$3##1 f=;; %#-e6%( %#-2*'," &-#10)'1.)'9g
          Africa had been one of the few re- %-)3#(&-#'*0 +*7'1 3")#+.4)' (76YV&"&-&'
                                               (73" Source: TeleGeography                               P+-)3& )' (2&.. )(.&'1 '&,)*'(> /' %.&3#(
                                                                                                               &'1


    www.telecomasia.net	                                                                                                                    Telecom Asia October 2012 17
one-to-one



      Breaking into
      the LTE game
      SmarTone CEO Douglas Li explains why
      LTE is about capacity, not speed, and
                                                                                                                    SmarTone’s Douglas Li
      how Hong Kong cellcos have managed
      to avoid the dreaded scissors effect




      L
      Joseph Waring

                   TE is about lowering costs
                   for operators and enabling
                   new service innovation,
                   says SmarTone CEO
                   Douglas Li. “At the end
      of the day, it’s not about speed. Ca-
      pacity is actually more important
      than speed – it’s the rationale for LTE.”
          Because SmarTone had new spec-
      trum, by installing the next-generation
      technology “we could double our ca-
      pacity overnight.”                                “Actually, I’ve told my team that        switching earlier and if you want to gain
          Li says SmarTone moved to LTE be-        we will continue investing in HSPA to         the 30% increase in spectral efficiency,
      cause over the long term, after the wide     make sure the gap between the two isn’t       then that’s the way to go in the long run.
      adoption of LTE, its cost base is going to   material in terms of the customer expe-           Looking at the key lessons learned
      come down. “The cost of equipment is         rience in most use cases. Why? Because        from the first wave of global LTE de-
      going to come down, the cost of devices      I intend to use that full capacity since      ployments, Li says the industry is re-
      is going to come down and new service        users won’t be on 4G all the time.”           learning the same lessons it learned
      innovation will be more likely because            Depending on the LTE spectrum            before.
      everybody is moving to it.”                  band deployed, many operators need to             “Normally any new technology, no
          He says he’s worried that by touting     continue to boost their in-building cov-      matter what people say, takes time to
      the superior speeds of LTE customers         erage with 3G.                                get the bugs out. That has been going on
      could be disappointed when they find              “The reality is that even if I’m will-   for more than 18 months. Things have
      that many apps only run slightly faster.     ing to make the payments, can I change        moved along, but it means someone had
      “There should be little or no difference     my 2100-MHz spectrum to 4G now?               to bare the brunt of going through that
      in the customer experience for most use      No. There is no equipment available           with the vendors and ironing things out.”
      cases between 3G and 4G – except for         because there is no demand for it in              The second issue, he says, is that de-
      large file downloads and speed tests.”       the global market. No operator wants          vice availability has always been a big
          He asks, do operators really want        to tear down its 3G network, therefore        bet. This is especially true with LTE with
      phones to indicate 3G and 4G? Because        there is no demand and I can’t get the        the proliferation of frequencies being
      operators won’t tear down their 3G net-      equipment. I’m only in Hong Kong –            used across the world.
      works anytime soon, he suggests mov-         the vendors won’t give you the time of            “I have no doubt that in time 4G
      ing to stating simply “narrowband” or        day if you ask for 2100. Not for many         LTE, in terms of scale in acceptance in
      “broadband”, noting that the intention       years to come in fact.”                       global markets, will obviously be great-
      from the start was for 3G and 4G to               He admits that if you’re not heav-       er than 3G. But the fragmentation of
      work together interchangeably.               ily invested in 3G you can think about        frequency bands will clearly pose a tech-

18 October 2012 Telecom Asia	                                                                                            www.telecomasia.net
nical as well as an economic challenge.”
    He notes that vendors will certainly
want to come up with chipsets that sell                            I’m only in Hong Kong – the vendors
in the greatest numbers. “Fragmenta-
tion creates a variety of SKUs. I’m not
                                                                   won’t give you the time of day if you
sure if they can condense every band
into one chip. They probably can, but
                                                                   ask for 2100 MHz
it takes time and money. But does it
make sense for the players in the eco-
system?”
    This means the choice of frequency,        portunities for operators to squeeze             With the gradual adoption of mo-
he says, is quite critical for operators un-   performance out of the core specs of 3G     bile broadband, data usage surged, but
less you are a very big operator – like in     and 4G.                                     given the economic model based on
the US – and you can influence things a            “We’re talking about the service net-   the original pricing that all players coa-
lot more. “But if you’re not able to influ-    work layer to link the telecom system to    lesced around, he says, the industry in
ence the supplier community, then you          the content wherever that content is on     Hong Kong somehow found a way to
need to make some bets.”                       the internet to customers on the device     “get out of the valley” of low prices and
    The third lesson, he says, is master-      of their choice.”                           low margins on data.
ing the learning curve in the technical            He notes that by doing real-time             “I don’t believe we’ve had that scis-
implementation of a new technology.            network optimization, an operator           sors effect. But if there is any more com-
“As an operator we do a lot of things          can shave time and resources here and       pression on operators’ earnings, it will
to enhance performance, so we have to          there, which means it can squeeze more      go back to pure competitive dynamics
learn to fit that into the LTE environ-        capacity out of what it has.                in the marketplace. If others decide to
ment. And there are things to develop              “Clearly the greater the capacity you   drop prices, we’re not talking about the
on the OSS side and the BSS side, in           have to serve a given number of cus-        same thing. But the pricing works here,
terms of monitoring the customer ex-           tomers, the more you can enhance your       and in fact data is priced in a way that
perience better in real time and display-      performance over the chain of interac-      allowed the industry to lift its profitabil-
ing in a meaningful format to be used          tions triggered by customers.”              ity from a very low level.”
by different parts of the organization.”           Asked about how SmarTone is deal-            He noted that competition in Hong
    He says there is a lot of work there.      ing with the so-called scissors effect –    Kong is so severe that coverage is far
    LTE is clearly faster than HSPA when       the large gap between the required net-     better than in most places.
looking at the pure specs, with twice the      work investment and the revenue gains            “We sunk that cost [in infrastruc-
download speed and 5-7 times the up-           from mobile data subs – Li claims the       ture] and went through that pain early
load speed.                                    Hong Kong market is slightly different      on with 2G and 3G. Hong Kong opera-
    “Everything being equal, on a theo-        from the rest because it became super       tors took a beating on the revenue side
retical basis that’s the gap between LTE       competitive a lot earlier.                  then, and now with data they’re reaping
and HSPA+ dual carrier. With large file            “We’ve gone down the route of           the benefits. Ultimately, profitability
downloads where the network is just a          cheap voice and bundled packages with       now is more based on pricing – that’s
big pipe and the operator has few op-          thousands of minutes and free intra-        where the competitive dynamics are be-
portunities to tweak the network, that is      network SMS long ago. When data             ing expresses.”
kind of difference you’ll get, subject to      came along with dongles, we priced it            But he says he’s never happy with his
local conditions.”                             at a point we thought was reasonable,       overall margins. “Why am I investing
    But for more common uses – brows-          and it yielded better profit margins than   so much and getting so little in return
ing, streaming video, downloading apps         our tradition voice and messaging busi-     compared to all the other guys over-
from app stores – Li says there are op-        ness.”                                      seas?” TA

www.telecomasia.net	                                                                                             Telecom Asia October 2012 19
Q&A: Wholesale Outlook




      Consolidation coming
      BICS chief commercial officer Nicholas Nikrouyan explains to
      group editor Joseph Waring why multi-service players will come
      out as the winners in the transformation to IPX




   BICS’ Nicholas Nikrouyan


      Telecom Asia: How is IPX going              Why do you see the multi-service             age their voice activities and their mes-
      to transform the way carriers do            operators coming out on top?                 saging and mobile data activities.
      business?                                        It’s going to be difficult for opera-        It is going to go into more of a con-
           Nicholas Nikrouyan: One of the first   tors and carriers that are very much         solidated view, and operators are going
      things it’s going to do from a commer-      focused on a particular product line.        to want to deal with up to a maximum
      cial model is to change the parameters      Multi-play carriers that are not only in     of five carriers that can, from a service
      and the way we look at our P&Ls and         the voice domain or the data domain          level, provide all services.
      our balance sheets today in terms of        and carriers that have a global reach             I think we will not see as many car-
      the profitability of each product line      from a capacity perspective are go-          riers in five years time as we do today.
      and the way we define it today, which       ing to have an advantage. So basically,      It’s going to be basically though invest-
      is very much segmented by product and       [it’s] the carriers that are on their own    ments, organic or inorganic activities,
      so forth.                                   and are multi-service providers today        that they [the winners] can create an
           IPX is going to create an environ-     or those that through partnerships           environment where there is one seam-
      ment where a lot of the retail operators    can create an environment of multi-          less product offering to the custom.
      today, where the bundling effect comes      capillarity and multiple service provid-
      in, are going to look at one bundle of      ers. It’s an environment where bilateral     How can wholesale carriers help
      pricing from a pricing structure and        relationships are going to change to a       mobile and fixed-line operators
      various levels of service going through     hubbing model, where it’s going to be        improve their customer satisfaction
      it. I think it’s going to impact fragmen-   one to many relationships.                   and profitability in international
      tation in industry, because IPX is an en-        From that perspective operators         roaming?
      vironment where multi-service carriers      around the world are going to look for           With more people roaming around
      are going to be the ones who come out       providers that can do this seamlessly        the world, mobile operators and fixed
      as winners in terms of how the market       and not have too many providers. Today       operators in general can make their
      is going to evolve within the next few      you see a lot of operators, for example,     operations a lot more effective and ef-
      years.                                      being interconnected in some cases to        ficient in terms of how they provide
                                                  hundreds of carriers to be able to man-      services to the end-user customers. At

20 October 2012 Telecom Asia	                                                                                          www.telecomasia.net
By doing what I call smart partnerships,
                                            we invest in creating the products and in making
                                            sure that the mobile and fixed operators don’t
                                            have to do the same investment on their own”

BICS we invest a lot of money, time and     As a wholesale player, what can you           to invest and develop new products that
energy in making sure we provide the        do to mitigate continuously declining         serve the mobile community. We tend
services so that the operators out there    margins?                                      to create a lot of services that add on top
don’t have to do the investment on their        Partnerships are very important in        of the basic layer of voice in terms of re-
own. There is no longer the need for        that aspect. The fact that we all don’t       porting and making sure the operators
every operator out there doing individ-     need to do the same level of investments      understand the behavior of the custom-
ual investments to be able to serve their   and repeating, creating and inventing         ers. Any type of value-added services we
end-user customers.                         the wheel over and over again. There          can put on it and new product lines that
    The basic principle for any operator    is no doubt, especially in the voice do-      we can add on top of what the industry
is to provide the best service possible     main, that you see declining margins.         has today I think is going to be mitigat-
to the customer, which is seamless and      When you look at retail operators in lo-      ing that decline.
at the right pricing structure. Carriers    cal markets with triple-play and quad-            It’s going to be very difficult to
such as BICS can provide those types of     ruple-play and bundling effects, a lot of     mitigate some of the declines that
services.                                   them see voice as a value-added solu-         we’ve seen in voice. The other thing is
    By doing what I call smart partner-     tion that is given away basically for free.   that the more consolidation that takes
ships, where we invest in creating the      When we talk about IPX, for example,          place, where there is going to be a few
products and in making sure that the        there is a lot of discussions as to how       very large players out there, I think that
products work and that the mobile and       voice in that environment is going to be      should also mitigate to a certain extent
fixed operators don’t have to do the        priced and monetized.                         the consolidation of the finances as well.
same investment on their own, I think           The declining margins are going to            But it’s investments in a new prod-
those types of partnerships can create a    continue, there is no ifs, ands or buts       ucts, it’s being creative and basically
lot of value for the end-user customers.    about it, and the more competition            making sure that we respond to the
    And the service that they get is also   there is the more it’s going to take place.   customers’ requirements and needs and
at the highest level, because we are not    We need to make sure we move up the           provide services that they see value in
competing in the same market for the        value chain.                                  using and trying to monetize that in the
same customers.                                 From our perspective we continue          end. TA

www.telecomasia.net	                                                                                           Telecom Asia October 2012 21
view point




                         By Geoffroy Deschamps, Luc Grimond, Monte Hong – Accenture


      Transforming the network
      for the digital age
      Telcos have an opportunity to transform their networks into starring roles that
      today’s customer demands are dictating




      W
                          e live in a digitally      and converge their internet access (such    consumer devices, has dramatically
                          demanding        world,    as IP DSL and fiber), IPTV and wireless     impacted data consumption of wire-
                          especially as the thirst   networks.                                   less subscribers. Some CSPs have had
                          for data continues to          In addition, CSPs will need to en-      8,000% growth on their networks over
                          grow. To support new       hance their current networks with real-     the last three years. If they have not
      data services communications service           time measurements, data correlation         already done so, operators will have to
      providers (CSPs) need to transform             and prediction, and customer-specific       stop unlimited data plans, increase the
      their networks in ways more profound           profile and behavior and location-based     per-gigabyte price of data plans, and
      than the analog switch off, the creation       information. They will need to improve      monitor these outsider customers and
      of the cellular network or the transfor-       coordination across network planning,       implement fair-use policies.
      mation to all-IP environments.                 delivery and operations to get network          On the supply side, operators should
          It isn’t going to be easy. And as de-      organizations to work together.             increase capacity to capture the value
      mand escalates, tremendous constraints             To address all these challenges, CSPs   generated by the extraordinary demand
      will be placed on networks, impacting          will have to master three types of net-     for data, upgrade to next-generation
      the entire end-to-end network life cy-         work capabilities.                          networks and install fiber networks all
      cle, from network planning to opera-                                                       the way to the cell sites or to the curb.
      tions. CSPs will learn how to transform        1. Planning & engineering                   Additionally, operators should find al-
      their networks and their support sys-              To successfully fulfill growing ca-     ternative ways to offload traffic in stra-
      tems, which will take them into the next       pacity requests, operators should man-      tegic areas.
      generation, by using powerful tools for        age both the supply and demand side             One solution is to deliver mobile
      infrastructure, delivery and operations.       and find alternative ways to offload        data traffic through the Wi-Fi access
          The changes will be monumental,            traffic from the bandwidth-constrained      network, which improves the quality of
      since, as operators upgrade their net-         networks such as the cellular backhaul.     service and user experience, and avoids
      works to fiber and 4G, they have to                On the demand side the ability of       localized network congestion issues.
      plan for the all-IP transformation, sun-       networks to deliver high-bandwidth          Using Wi-Fi offload is becoming an
      set their legacy voice network (such as        media content, combined with the in-        important part of many carriers’ net-
      POTS or plain old telephone service),          crease in screen size and resolution of     work strategy to improve network per-

22 October 2012 Telecom Asia	                                                                                            www.telecomasia.net
formance in busy areas. CSPs should         cation, device type, demographics and        CSPs should recognize that consider-
consider strengthening this strategy        payment history.                             able value can be extracted from ex-
and adapt it to various environments,           Using the data, CSPs could, for ex-      isting products, which may be used
such as stadiums, airports or residences,   ample, offer a service to credit card        by millions of customers. As a result,
using home-based Wi-Fi routers and          companies for their high-limit credit        CSPs should consider restructuring
femto-zone services.                        customers, sending alerts to both cus-       their product portfolio in a way that
    CSPs should also consider creating      tomer service representatives and cus-       allows the network and IT organiza-
separate strategy and planning func-        tomers when a purchase or debit is           tions to streamline their operations and
tions to identify emerging technologies     made in Singapore using a card while         processes and take cost out these high
(mainstream and otherwise), define the      the person’s cellphone locates them in       fixed-cost businesses.
serve strategy and specify the required     Bangkok.                                         Ordinarily, the marketing organiza-
supporting network architecture. In                                                      tion sets the requirements for the net-
addition, CSPs should consider the op-      3. Operations                                work and IT organizations to support
portunities available through a well-ex-         CSPs, of course, need to effectively    their growth agenda. In this case, the
ecuted network-sharing venture.             control their operational costs while        roles should be reserved, with the net-
    Based on Accenture’s experience, a      dealing with an increasing number of         work and IT organizations setting the
well-executed network sharing venture       complexities, such as interconnected         requirements for the marketing organi-
has the potential to reduce standalone      and converged services, and the pro-         zation to support their cost-reduction
run costs by 20-40%. From one-third         liferation of technologies and devices.      agenda. Systems and network invest-
to two-thirds of those benefits are root-   This requires streamlining operations,       ments should be capped and limited
ed in cost avoidance while the balance      redesigning their organizations, pro-        to solving critical issues or to develop-
results from actual cost reductions.        cesses and systems, and finding ways         ments that will facilitate product ra-
Also, network sharing can help CSPs         to lower the cost of operating existing      tionalization and customer migration
significantly accelerate deployment         networks such as 2G and POTS. At the         to next generation of products.
speed, plug coverage gaps and ultimate-     same time, they should transition the
ly improve the customer experience and      costs of planning, building and operat-      The outsourcing option
grow revenues without increasing net-       ing existing and new networks and ser-           CSPs that want to transition to a
work costs.                                 vices to next-generation networks.           more efficient, revenue-generating op-
                                                 One way to achieve this is by stream-   eration should also consider outsourc-
2. Delivery                                 lining operating models with well-           ing as a strategy that can both reduce
     Finding ways to monetize their net-    defined, functional “building blocks”        costs and improve operations. By out-
work assets is undoubtedly at the top of    that standardize processes. One North        sourcing a spectrum of network opera-
most CSPs’ lists. One way to do so is by    American CSP used this modular ap-           tions – such as planning, engineering,
making the network itself “intelligent”,    proach to reduce order cycle time from       provisioning and management. One
converting raw network data in a sim-       30 to 60 days, to 21 days, while sustain-    North American CSP achieved 40%
ple format for marketing and commer-        ing a 60% volume increase and reduc-         cost savings and experienced improved
cials purposes using network analytics.     ing costs by 22%.                            service in a number of areas, including
There is huge value to dynamically link          Other CSPs balance operation ex-        the percentage of orders meeting the
customers to their products and servic-     cellence by including in their operating     customer-desired due date.
es. Network analytics, used effectively,    model a set of measurements that work            It’s certainly not an easy time for
can enable CSPs to proactively respond      across a range of apparently conflict-       CSPs and their strapped networks.
to quality of service issues, improve the   ing key performance indicators (KPIs)        However, by taking appropriate actions,
user experience and allow the network       in functions that include expenditure        they can take hold of a unique oppor-
itself to be a core competitive advantage   (capex/opex), customer experience,           tunity to place their networks into the
and differentiator.                         network and service quality, or adop-        starring role that today’s customer de-
     While network analytics enables        tion of new technology. Still other high     mands are dictating. TA
CSPs to leverage information from the       performing CSPs operate their growing            Geoffroy Deschamps is a manager
network to improve customer profiling,      products and markets differently than        and Luc Grimond is a senior manager
it is also possible to use data gathered    existing products.                           with Accenture’s communications, me-
to develop customer-focused offers               When considering products such as       dia and technology strategy practice;
aligned with their needs and history.       2G, ATM DSL or POTS, CSPs should             Montgomery Monte Hong is Accen-
Data analytics aggregates and analyzes      think with the end goal in mind – typi-      ture’s managing director for the com-
network data, based on things like lo-      cally “platform retirement”. However,        munications industry group

www.telecomasia.net	                                                                                         Telecom Asia October 2012   23
Country Focus: indonesia


      Serene Chan, Frost & Sullivan


      Collaboration:
      The path to growth




      T
                 he Indonesia mobile commu-         foothold with a 75% share of the mar-        sion from the Saudi Telecom when the
                 nications market is known for      ket. Clearly, the established players have   key stakeholder raised its shareholding
                 being intensely competitive.       the financial muscles and brand equity       to 80%. More recently, Bakrie Telecom
                 The market remains highly          to counter price-cutting measures from       and Sampoerna Telekomunikasi started
                 promising with abundant            the smaller operators.                       working toward a share swap to inte-
      upside opportunities. However, with               However, the competitive landscape       grate the two businesses under a single
      mobile penetration approaching 120%,          and value chain are changing with the        management.
      there is increasingly less room for sub-      emergence of over-the-top services and           The consolidation of resources and
      scriber growth.                               numerous content providers offering          scale are accompanied by a greater em-
          During the most recent financial dis-     voice and messaging services for free. In    phasis on the customer experience, with
      closure, a number of operators reported       a price-sensitive market like Indonesia,     moves to improve the quality of calls,
      further downward pressure on ARPU.            we can be certain that consumers will        connections and mobile internet speeds
      Clearly, the market conditions signal an      jump on them. The innovativeness of          key to driving growth.
      urgent need to shift from a subscriber-       operators will be put to test.                   The strategy comes as no surprise
      based model to a revenue-generating               The smaller players have been re-        given that Indonesia’s smartphone pen-
      one to achieve future growth.                 sponsive to market challenges as they        etration rate of 12% is causing mobile
          Smaller operators’ primary strategy       prove their resiliency through mergers       operators to feel the competitive pres-
      has been to aggressively cut prices. As       and acquisitions. Notably, Mobile 8 and      sure from over-the-top players. The
      all players retaliate it has become clear     Smart Telecom last year integrated their     Android operating system is well po-
      that competing primarily on price is          assets and created a new brand identity      sitioned to overtake RIM in Indonesia.
      not sustainable even if the market is still   and tag line – “I Hate Slow” – that struck   With Android smartphones priced be-
      expanding. Despite having more than           a chord with consumers. Axis, another        low $300 and getting cheaper, mobile
      ten mobile operators for years, the big       fast growing operator, received $1.2 bil-    operators are bracing themselves for
      three players maintained their strong         lion in support for its network expan-       unprecedented challenges.

24 October 2012 Telecom Asia	                                                                                          www.telecomasia.net
Greater collaboration would enable
                                                                   operators to focus on brand commu-
                                                                   nication and educating consumers
                                                                   on their value proposition”

     Although the emergence of afford-         sumption needs, including their choice          We believe that greater collabora-
able smartphones is arguably a contrib-        of mobile apps and content and usage        tion would enable operators to focus
utor to declining voice and messaging          pattern at different times of the day to    on brand communication and educat-
revenue, the rising adoption also gives        develop a pricing model around those        ing consumers on their value proposi-
operators the opportunity to differen-         characteristics.                            tion using non-technical jargon that
tiate themselves in a way that was not             At the same time, in delivering on      consumers could relate to. It has barely
possible in the past. First of all, the pro-   their promises for better internet speeds   been a year since the government had
liferation of white-label smartphones          and wider coverage, the operators’ cur-     to cancel all mobile value-added ser-
offers the opportunity for mobile oper-        rent priority would be to enhance their     vices to address mounting complaints
ators to subsidize smartphones at a low-       networks to cope with exploding data        from subscribers who were shoved with
er cost. Secondly, an effective bundling       consumption coming from a larger            unwanted value-added services. To re-
strategy comprising devices, voice, mes-       number of subscribers. But given that       gain consumers’ trust, operators need
saging, data and value-added services          ARPU has remained tight for many op-        to launch a range of attractive mobile
would enable operators to generate             erators, capital expenditure would be a     commerce applications and services.
small-screen revenue streams. Higher           strain on their resources.                      Although years of fierce price com-
data usage could be encouraged with                With these challenges in mind, a        petition has generated a sense of mis-
the additional bundling of multi-SIM           few questions arise. Is the network in-     trust among operators, they have to re-
cards for smart devices to cater to the        frastructure key to differentiation and     alize that their competitors are not just
market’s multi-SIM culture and grow-           generating higher returns? Would a          their traditional rivals but a whole army
ing popularity of tablets.                     collaborative approach be a viable busi-    of content providers offering a plethora
     While bundling seems like an obvi-        ness model? Would the sharing of next-      of services for free. TA
ous strategy, an operator’s success de-        generation infrastructure bring about           Serene Chan is an industry analyst
pends heavily on its ability to identify       a win-win outcome to lower costs and        in Frost & Sullivan’s ICT practice, Asia
and assess its target segment’s data con-      accelerate network deployment?              Pacific

www.telecomasia.net	                                                                                           Telecom Asia October 2012 25
CSL appoints CEO                                 Robert Vrij has become president       OpenCloud names CTO
                    Telstra has appointed                     of global sales and marketing while           Telecom        software       supplier
                Phil Mottram to lead                          Stephen Carter has been appointed         OpenCloud has appointed former
                its Hong Kong mobile                          managed services president and EVP        Vodafone and Airwide executive Phillip
                subsidiary, CSL.                              of corporate restructuring. Philippe      Stubbs as its new CTO. Stubbs replaces
                    Mottram is currently                      Keryer is now president of networks       David Ferry, who assumes a newly created
                executive director of                         and platforms business.                   role of chief engineer with the company’s
telecomcareer




                global sales at Telstra                                                                 R&D division in New Zealand.
                Global. He joined Telstra Phil Mottram        Thuraya taps media
                from BT where he was director of sales        services head                             Altair appoints VPs
                for BT’s Openreach.                              Mobile satellite services operator         Israel-based Altair Semiconductor
                    Han Willem Kotterman, currently           Thuraya Telecommunications has            has named Chee W. Kwan as VP of
                CSL’s acting CEO, has been promoted           named John Huddle as its new head of      worldwide sales and Uri Yaffe as VP of
                to executive director for strategy            market development for media services.    business development.
                and business development at Telstra           He will oversee the development               Prior to Altair Semiconductor,
                International Group.                          and execution of the company’s            Kwan was VP of worldwide marketing
                    Separately, Bill Xiang, former CEO        global market strategies, pricing and     and sales at BroadLight. Yaffe previously
                of ZTE Australia and New Zealand,             operations of its MediaComms suite.       founded and served as the CEO of
                has been named executive VP for mass                                                    Cellular Bridge, a business development
                market at CSL.                                Small Cell Forum appoints                 and consulting company focused on the
                                                              chairman and CEO                          telecom and internet industries.
                New head for BT Global                            The Small Cell Forum has named
                Services                                      Gordon Mansfield as its new chairman      Clarity hires global sales
                    BT has promoted                           and Graham Wright as CEO to handle        VP
                Luis Alvarez to CEO of                        the day-to-day management of the              Jon Collins has joined Clarity as SVP
                BT Global Services.                           Forum’s activities.                       for its global sales and alliances team.
                    Alvarez will take over                        Mansfield, currently executive            Before joining Clarity, Collins has
                from Jeff Kelly, who will                     director for small cell solutions and     30 years of experience and held senior
                continue to be part of                        RAN delivery at AT&T Mobility,            roles in leading telecoms technology
                the BT team, becoming a Luis Alvarez          succeeds Simon Saunders, who is           companies         including      Telcordia
                senior executive advisor to BT in the US      moving on after founding the Forum in     Technologies, Syndesis, AT&T, Contel
                in a part-time capacity.                      2007.                                     ASC and Comsat UK.
                    Alvarez has been with BT for 12 years         The Forum has also announced its          He also served on the board and the
                in a variety of roles, and is most recently   new executive board which includes        executive committee of the TM Forum
                president of BT Global Services Europe,       representatives from: Airspan, Alcatel-   for 6 years.
                Middle East, Africa and Latin America.        Lucent, AT&T, Cisco Systems, Ericsson,
                                                              InterDigital Communications, ip.access,   IDC appoints telecom lead
                Alcatel-Lucent reshuffles                     Mindspeed, NEC Europe, Nokia                  Charles Reed Anderson has joined
                    Alcatel-Lucent has                        Siemens Networks, Qualcomm, Radisys,      IDC as associate VP and head of the
                announced a series of                         Softbank, Ubiquisys and Vodafone.         telecom practice. Anderson will head
                management changes,                                                                     the firm’s telecom research and co-
                as part of a restructuring                    Trend Micro gets new                      lead its mobility practice in APAC.
                that will be effective                        country manager                           Previously, he was head of innovation
                from January 1.                                  Trend Micro has                        for APAC at BT Global Services.
                    Paul Tufano will take                     named David Siah
                on the newly created Paul Tufano              as country manager
                                                                                                         Contacting Telecom Career
                position of COO role in addition to his       to lead its Singapore
                current role as the company’s finance         operations. Siah joined                    Advertising: Gigi Chan
                chief. He takes responsibility for global     Trend    Micro     from                    Tel: 852 2589 1338 Fax: 852 2559 7002
                supply chain and procurement, and for         Orion Health, a provider                   E-mail: gchan@telecomasia.net
                three individual focused businesses:          of clinical workflow David Siah            Editorial: Fiona Chau
                enterprise, strategic industries, and         and integration technology for the         Tel: 852 2589 1333 Fax: 852 2559 7002
                submarine.                                    healthcare sector.                         E-mail: fchau@telecomasia.net


26 October 2012 Telecom Asia	                                                                                                   www.telecomasia.net
eventscalendar




Networking opportunities

across Asia
Date	Event	                                                                                       Location
October 08 - 10, 2012	            Telecom Cloud Services APAC	                                    Hong Kong SAR, China
October 11, 2012	                 Indonesia Telecoms International Summit	                        Jakarta, Indonesia
October 22 – 26, 2012	            CTO Forum 2012 	                                                Mauritius
Oct 29 – Nov 01, 2012	            CASBAA Convention	                                              Hong Kong SAR, China
November 27 – 28, 2012 	          Customer Experience Management Summit	                          Kuala Lumpur, Malaysia
November 28 – 29, 2012	           Capacity Asia 2012	                                             Bangkok, Thailand



November 29, 2012	                Telecom Asia Readers’ Choice Awards	                            Kuala Lumpur, Malaysia
November 29, 2012	                Telecom Asia Insight Summit	                                    Kuala Lumpur, Malaysia
December 03 – 05, 2012	           Carrier Ethernet APAC 2012	                                     Hong Kong SAR, China
January 16 – 18, 2013 	           Convergence India 	                                             New Delhi, India
January 20 – 23, 2013	            PTC	                                                            Honolulu, USA
Feb 25 – Feb 28, 2013	            GSMA Mobile World Congress	                                     Barcelona, Spain
March 12 – 13, 2013 	             Management World Asia 2013	                                     Singapore
March 25 – 27, 2013	              Carriers World Asia 	                                           Bangkok, Thailand
April 09 – 10, 2013	              Broadband World Forum Asia	                                     Hong Kong SAR, China
April 13 – 16, 2013	              International ICT Expo	                                         Hong Kong SAR, China
April 18 – 19, 2013	              Telecom Asia Awards & Telco Strategies 2013	                    Kuala Lumpur, Malaysia




For full details of the events, visit www.telecomasia.net To list an event, contact Gigi Chan at gchan@questexasia.com



www.telecomasia.net	                                                                                   Telecom Asia October 2012 27
Post Show
Asian Carriers’ Conference • September 3-7 • Cebu, the Philippines




      Wholesale players ponder
      bilateral automation

      T
                he wholesale sector may be
                suffering, with prices plum-                                                    Telstra’s Jim Clarke
                meting and volume growth
                slowing, but you wouldn’t
                know it by the 1,200 execu-
      tives who spent the better part of a week
      in Cebu, Philippines, in early Septem-
      ber ironing out bilateral deals with their
      many partners.
          Judging from discussions with a
      number of telcos, that’s a lot of voice
      and a bit of data. A common question
      when people would meet was “do you
      handle voice OR data?” So much for
      convergence.
          Doy Vea, chief wireless advisor at
      Smart Communications, set the tone
      for the wholesale gathering by boldly
      stating that: “It’s the end of the world     ring to a new telecom wholesale-retail       problems, which will continue into the
      for old business models”. He said that       ecosystem.”                                  future.
      according to Ovum, 75% of voice traffic          Telstra Global’s Jim Clarke said in          Epsilon Telecommunications CEO
      now is VoIP. Margins are continuously        his presentation that as the line be-        Andreas Hipp said that the rise of global
      being squeezed and increased volumes         tween wholesale and retail gets blurred      exchanges, such as network hubs, is cre-
      can only make up the gap for so long.        the need for quality networks only be-       ating new ways to interconnect, which
          Vea said the future is to “go retail,”   comes more important. “Dumb pipes            is driving a move away from the legacy
      which was the theme of the eighth            in the future will be very important.”       approach. Expanding volumes, lower
      Asian Carriers Conference – “Transfer-           A common theme among the five            prices of traditional wholesale services,
                                                               plenary speakers was the im-     short lead times and increasing techni-
                                                               portance of IPX in enabling      cal complexity, he claims, make it more
                                    Epsilon’s Andreas Hipp
                                                               wholesale players to move        difficult to manage everything in-house.
                                                               up the value chain. Clarke           “It is difficult to maintain your own
                                                                said IPX will allow mobile      infrastructure and interconnect base
                                                                operators to offer faster       at the required cost points to remain
                                                                speeds, higher capacity         competitive and flexible due to a lack of
                                                                 bandwidth and introduced       scale,” Hipp said. Epsilon’s recommend-
                                                                 new services and apps.         ed response to the crunch, naturally, is
                                                                     While IPX is expected      to outsource to reduce the required in-
                                                                 to help operators innovate     vestment and the risks.
                                                                 more rapidly, Edwin van            Verizon Enterprises Solutions’ Carl
                                                                  Ierland from iBasis point-    Roberts emphasized that telcos’ core as-
                                                                  ed out in the panel discus-   set is the network, but “we have to rein-
                                                                  sion that it won’t slow the   vent ourselves”. He believes operators are
                                                                   decline in prices and by     in a position to fundamentally transform
                                                           no means will fix telcos’ main       the way businesses operate today.

28 October 2012 Telecom Asia	                                                                                           www.telecomasia.net
berts
                                                                                       Verizon’s Carl Ro

     With their global networks and ad-
vanced connectivity strategies, Roberts
said carriers have the opportunity to
improve operational models in indus-
tries such as health care and transpor-
tation.
     Ian Watterson from CSG Interna-
tional – who spoke on “How to swim
with the sharks and survive” – said
telcos need to learn that they “can’t do
it all” and need to partner, in relation-
                                                                                                                   CSG’s Ian Watte
ships where both parties benefit. “In the                                                                                         rson
content supply chain it’s all about how
to work out equitable revenue sharing
deals, which requires treating your part-
ners as customer.”
     Given all the talk of the urgency of
moving to all-IP networks, it comes as a
bit of a surprise that just 61% of telcos     haven’t changed much and re-
say they already have live voice traffic on   main largely manual.
migrated IP interconnections. One in              The Cebu shindig isn’t a
ten say they haven’t yet or aren’t ready/     one-off negotiation mara-
willing to start a migration project.         thon. The wholesale crowd
     In his presentation, Philippe Mil-       meets at PTC in Hawaii in
let, chairman of the i3forum, said while      January and ITW in Chicago
63% have a clear, aggressive IP-migra-        in May – and many will also
tion strategy, 25% don’t really have a        be at BARG in Greece this
migration strategy. These numbers were        month.
based on a small survey of done at ITW            But help apparently is on the way.
in May.                                       A handful of carriers have set up the
     A representative for a large US telco    Global Business Exchange for Telecom,         who is with Deutsche Telekom, said
told Telecom Asia there’s no econom-          or GBET, which held a workshop at the         that addressing these pain points will be
ic reason for an operator with TDM            event. The founding members are Ve-           a lengthy process but “a new approach
switches to replace them with IP con-         rizon, TeliaSonera, Deutsche Telekom,         to old problems” is essential as the ex-
nections (for fixed voice). He reckons        PCCW, iBasis and Telarix.                     change of data between carriers has be-
ten years from now, there still will be           The association’s goal is simple:         come increasingly complex and costly.
plenty of TDM switches around.                improve back-office efficiency by auto-           Verizon’s Henrik Liungman said
                                              mating the currently cumbersome pro-          that the telecom industry “has a ways to
Manual processing?                            cesses of working out agreements and          go in its level of maturity in streamlin-
    The ACC has quadrupled in size            getting signoffs. The first step is setting   ing processes. The banking industry has
since it was started eight years ago. In      standards. GBET aims to announce a            SWIFT for international transactions.”
that time carriers’ methods for working       contract management support system            He noted that no one could imagine
out interconnect agreements, some-            at ITW next May.                              banks handling these manually. TA
times with more than 100 other telcos,            GBET chairman Margaret Morosi,                – Joseph Waring

www.telecomasia.net	                                                                                            Telecom Asia October 2012 29
backpage briefing

      Wrong number – again
          Vodafone has pulled a TV advert in New Zealand after twice
      posting a phone number that was too similar to those of private
      customers.
          The operator first changed the number quoted in the ad after one
      New Zealander was bombarded with calls and texts seeking more
      details of a new data plan.
          However, the carrier made the same mistake with the new number,
      resulting in a second citizen receiving around 100 unwanted calls. TA




                                                        Sex lands Google in hot water
                                                            Google is facing accusations of political interference for refusing to run
                                                        adverts for sex in Australia.
                                                            Political group the Australian Sex Party has made a formal complaint
                                                        alleging the search giant refused to run its publicity in the run up to a recent
                                                        by-election. The party claims the refusal constitutes unlawful interference
                                                        that benefitted rival political groups.
                                                            Google claims the ads were refused because of the party’s tax status. TA




      Ex-lovers keep
      tabs on Facebook                                                                Authenticate images –
          If you’re worried about authorities
      monitoring your every move via social
                                                                                      at a cost
      networks, think again.                                                              A picture used to tell a thousand words, but
          Fresh research suggests you should                                          these days it’s more likely to be made up from a
      be more worried about your ex keeping                                           thousand sources.
      tabs on you via Facebook than the police                                              Now you can tell if your eyes are being
      or secret services. The research claims                                             deceived thanks to a US startup, which has
      up to 50% of the social network’s users                                             released software that probes the meta data
      utilize the site to monitor their exes, with                                        in digital snaps to prove their authenticity.
      potentially damaging consequences to                                                    Fourandsix Technologies is the
      their emotional recovery. TA                                                        brainchild of a digital forensics boffin and a
                                                                                          former Adobe Photoshop executive, but its
                                                                                            software is likely to appeal only to security
                                                                                            personnel as it costs $890. TA




30 October 2012 Telecom Asia	                                                                                            www.telecomasia.net

Telecom Asia Oct-12

  • 1.
    Wholesale consolidation •Apple loses its bite • Regulators dole out penalties A s i a n Te l e c o m s B u s i n e s s a n d Te c h n o l o g y l w w w. t e l e c o m a s i a . n e t l October 2012 Making Money from Prepaid Data Operators prepare to cash in on smartphones in emerging markets Published By Inside: Robust, but slowing Breaking into the LTE game capacity growth SmarTone CEO Douglas Li explains why IP transit price declines accelerate while LTE is about capacity – not speed internet capacity growth continues to slow
  • 2.
    5th Annual TelecomAsia Readers’ Choice Awards Telecom Asia 2013 Insight Summit November 29, 2012 Kuala Lumpur Plans for 2013: Where are the key opportunities and what are the challenges? To gain insight into the most pressing issues facing telcos as they look to the new year, Telecom Asia is holding a one-day Insight Summit for senior-level executives from across the region. The forum will allow telco decision makers to discuss key challenges and opportunities, and to share their priorities for 2013. The day will kick off with presentations by two senior analysts/consultants: The first will take a close look at the highlights of 2012, what were the key successes, what were the trouble spots and where were the missed opportunities; the second speaker will take a look ahead, forecasting the growth areas, outlining strategies to slow margin declines and highlighting trends that will have the most disruptive impact on telcos. In the afternoon two additional panel discussions will be held concurrently. Each panel will bring together five to six telco executives and a senior analyst from a leading research firm. All attendees will be asked to share their ideas on ways to revive growth, boost profits and streamline operations. The objective is to brainstorm and outline the key priorities on how to thrive in 2013 and beyond. The Summit will be followed by our annual Readers’ Choice Awards, starting with a cocktail reception at 5:30 pm. AGENDA 9:00 Registration & Welcome Coffee 9:20 Opening Remarks by chairman Tony Poulos, TM Forum market strategist and Telecom Asia anchor & columnist 9:30 Opening Keynote 1 A look back: 2012 Highlights -- key successes & the missed opportunities Andrew Hamilton, partner at Value Partners 10:00 Opening Keynote 2 A look foreword: Growth areas for 2013, strategies for success and the key disruptive trends Amrish Kacker, partner for strategy consulting, Analysys Mason 10:30 Presentation by sponsor 11:00 Coffee break 11:30 Panel Discussion If you had a clean palette to start with, what would you do differently? Moderator: Tony Poulos, Panelists: Farid Yunus, Redtone CEO (formerly chief strategy officer at Celcom) Wing K. Lee, YTL Communications CEO Andrew Hamilton, partner at Value Partners 12:15 Networking lunch 2:00 Panel Discussion 1 Business Focus: Key challenges and opportunities for 2013 Moderator: Joseph Waring, Group editor Panel Discussion 2 Technology Focus: Key challenges and opportunities for 2013 Moderator: John Tanner, Global technology editor 4:00 Coffee break 4:30 Wrap-up & action plan - Tony Poulos 5:30 Telecom Asia Readers’ Choice Awards -- cocktail reception 7:00 Telecom Asia Readers’ Choice Awards – awards ceremony Stay up to date on this Forum: http://tasummit.questexevents.net/ Sponsorship opportunities: Registration inquiries: Gigi Chan (Group Publisher) Will Ahmad Email: gchan@questexasia.com Tel: +852 2589 1338 Email: will@questexasia.com Tel: + 852 2589 1312
  • 3.
    Contents Subscribeto Asia’s best daily telecom news service: Volume 23 Number 8 October 2012 www.telecomasia.net Cover 12 Making money from prepaid data Operators prepare to cash in on the growing popularity of smartphones in prepaid markets featureS IP Capacity 16 Growth still strong, but slowing IP transit price declines accelerate – dropping 50% in NY – while internet capacity continues to expand, but growth slows to 40% One-to-One 18 Breaking into the LTE game 12 SmarTone CEO Douglas Li explains why LTE is about capac- ity, not speed, and how Hong Kong cellcos have managed to avoid the dreaded scissors effect Q&A: Wholesale Outlook 20 Consolidation on the horizon BICS chief commercial officer Nicholas Nikrouyan explains why multi-service players will come out as the winners in the transformation to IPX Viewpoint 22 Transforming the network for the digital age Telcos have an opportunity to transform their networks into starring roles that today’s customer demands are dictating 18 20 22 Country Focus: Indonesia 24 Collaboration: The path to growth Operators have to realize that their competitors are not just their traditional rivals but a whole army of content providers Post Show: Asian Carriers’ Conference 28 Wholesale players ponder using bilateral automation Wholesale players flock to Cebu, discuss automating process- ing of interconnect deals 7 30 24 2 October 2012 Telecom Asia www.telecomasia.net
  • 4.
    Parallels Summit presentshuge opportunity in the cloud At a time of global economic uncertainty, an unparalleled trillion-dollar blue ocean market awaits savvy movers in the SMB cloud and hosting services sectors. Cloud computing has been empowering SMBs in the West with The Next Killer App feature-rich applications and other resources previously only available to Dwindling profits from email and website large enterprises. While SMBs in Asia Pacific have been slower to catch development are spurring the hunt for the onto this trend, cloud adoption rates in the region is expected to grow “next big thing” to open up new high- significantly in the coming years. Parallels, a hosting and cloud services margin revenue streams in the hosted- and enablement leader, estimates the APAC cloud services market to grow cloud-services sector. In a panel discussion, to $19.8 billion in 2015, presenting a huge opportunity for the SMB cloud four key executives from Infratel, LuxCloud, and hosting services sectors in the region. Quest Software and Symantec discussed Leveraging opportunity through an evolving partner ecosystem was the nature of a game-changing new “killer a key theme at the opening sessions at Parallels Summit 2012 APAC. app” to revitalize bottom lines. According IDC’s Asia Pacific Group Vice President Sandra Ng kicked off the event to the panelists, the next killer-app for the by presenting how not all users and businesses are adopting cloud cloud has yet to manifest itself, but would services in the same fashion or pace. This presents rich opportunities for definitely be one that significantly enhances service providers, hosters and IT channels, to capitalise on the upcoming communication and customer satisfaction, differentiation trends imminent in the marketplace. CRM, and the intelligent bundling of the right To this end, Parallels CEO Birger Steen outlined his vision of how mix of services to the right customer in the the hosting and cloud industry here can tap into the Parallels partner most flexible manner – all at low cost and high ecosystem to meet the growing demand for cloud services. Steen returns on investment. provided an update of how Parallels’ strategy, together with its preview of next-generation solutions such as the Parallels Cloud Server, can help Updates Business and Tech Tracks partners tap the trillion-dollar blue ocean market and reach the 148 million What do SMBs want from communication plugged-in SMBs worldwide. Parallels Chief Architect and Executive and collaboration services, web hosting, Chairman Serguei Beloussov shared how hosting, cloud and IT would be virtual telephony services or other cloud- the norm a decade ahead, emphasising the need for businesses to be hosted services? Which services are the innovative, resilient and flexible if they are to thrive in the next 10 years. most popular? Vital clues were provided at the business track of the Summit, where Developed or Developing World? participants learned more about reducing In line with the event’s central theme of “Profit from the Cloud, a” server and labour costs while increasing very fundamental growth impediment involving creativity and innovation efficiency. The technical track of the Summit was addressed via keynote speaker Fredrik Härén, a Singapore-based featured deep insights into the new Parallels creativity expert and lauded author. Automation and Plesk Panel 11 suites; hosted Härén pointed out that the polarization of the world into “developed” PBX; Microsoft Lync, and the Intel Open and “developing” nations has unwittingly imposed limits and biases on Cloud Vision & Strategy. innovation and creativity. This has wrought spectacular effects in the With economic woes clouding the fate of midst of the Internet era, where giant corporate household names have the western blocs, the annual Parallels Summit gone bust or lost their gloss; and the fates of entire blocs of “developed” is helping IT businesses to identify APAC as nations hang in the balance. Fredrik propounds a mindset change as the region where the great opportunity is simple as wiping the idea of being “developed” off our vocabulary. located. Of the trillion-dollar SMB revenue This will break down cultural isolation and complacence and propel us spent worldwide annually, APAC details the from being mere consumers of knowledge to being idea foundries. We most profitable opportunities for delivering will then be well placed to serve as global catalysts of out-of-the-box cloud services to SMBs – it’s a region which mindsets that will radically reinvent the world. simply cannot be ignored. Event highlight brought to you by Parallels
  • 5.
    Contents Volume 23 Number 8 October 2012 Managing Director Jonathan Bigelow jbigelow@questexasia.com Columns Group Editor Joseph Waring jwaring@questexasia.com Global Technology Editor John C. Tanner jtanner@questexasia.com Tanner Online Editor Fiona Chau fchau@questexasia.com 7 Apple starts to lose its bite Art Director Dick Wong dwong@questexaisa.com Production & Web Manager Pauline Wong pwong@questexasia.com If the company wants to be in the services business at all, it deserves to get hammered for replacing Google Maps with a substandard service Group Publisher Gigi Chan gchan@questexasia.com HR & Admin Manager Janis Lam janislam@questexasia.comww Accounting Manager Nancy Chung nchung@questexasia.com Accountant Ivy Chu ichu@questexasia.com INDUSTRY ANALYSIS Accounting Assistant Cannis Wong cwong@questexasia.com Accounts Clerk Mavis Chan mchan@questexasia.com 8 SingTel, Dtac fined for service disruptions Circulation & Distribution Director John Lam jlam@questexasia.com Assistant Circulation Manager Allie Mok amok@questexasia.com 9 Singapore’s LTE market becomes three-horse race Senior Circulation Assistant Shipman Kwok skwok@questexasia.com Contributors Canberra: Dylan Bushell-Embling London: Michael Carroll Tokyo: Mike Galbraith Bangkok: Don Sambandaraksa News map 10 Asian telecoms this month Editorial and publishing office Asia news round-up Questex Asia Ltd 13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong Tel: +852 2559 2772 Fax: +852 2559 7002 Website: www.telecomasia.net Subscription Hotline: +852 2589 1313 regulars Subscription Fax: +852 2559 2015 8 Insight E-mail: customer_service@telecomasia.net 26 Telecom Career 27 Events Calendar Questex Media Group LLC 275 Grove Street, Newton, MA 02466 Tel: +1 617 219 8300 President & Chief Executive Officer Kerry C. Gumas Executive V.P. & Chief Financial Officer Tom Caridi Executive Vice President Tony D’Avino Executive Vice President Gideon Dean TELECOM ASIA (ISSN 1681-181x)is circulated to telecommunications carriers (PTTs) and to the communications departments of businesses, industries and others who use and operate commercial and private networks. It is edited for planning, engineering and operational managers responsible for the design, installation, marketing and mainte- nance of public or private telecom systems and networks. TELECOM ASIA (USPS 019-325) is published ten times yearly by Questex Asia Ltd, SALES CONTACTS 13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong. All copies distributed in PRC are free of charge. Subscription rates: 1 year HK$480 (Hong Kong only) US$86 (within Asia) and US$96 (outside Asia), 2 years HK$840 (Hong Kong only) US$152 (within Asia) and Asia Pacific North America & EMEA US$168 (outside Asia). Single/Back issue (if available) HK$50 per copy (Hong Kong only) Gigi Chan Zena Coupé US$9 (within Asia) and US$10 (outside Asia) plus US$5 handling charge per order. Print- ed in Hong Kong. Postage paid in Hong Kong. U.S. Mailing Agent : International Mail Group Publisher, Questex Asia Ltd. Tel: +44 1923 852537 Distribution Inc, A Division of Security Delivery Service, 52-09 31st Place, Long Island Tel: +852 2589 1338 Fax: +44 1923 839765 City, NY 11101-3229. Periodicals postage paid at Long Island City, NY. © 2012 Questex Fax: +852 2559 7002 Email: zcoupe@questex.com Media Group LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, E-mail: gchan@questexasia.com recording, or any information storage or retrieval system, without permission in writing from the publisher. POSTMASTER: Send address changes to: 13/F, 88 Hing Fat Street, Causeway Bay, Hong Kong. Total circulation: 13,959 Qualified Circulation: 12,126 Non-Qualified Circulation: 1,833 Subscribe to Asia’s best daily telecom news service: Source: Jun 2008 BPA Statement www.telecomasia.net
  • 6.
    Connected to Asia’s Telcos In-depth analysis and insight into Asia’s telco industry from Telecom Asia’s targeted media channels DIGITAL MAGAZINE NEWSLETTERS *Telecom Asia Daily *China Edition <亚洲电信> *NGN Insights *4G Insight *360oView *Next-Gen TV *Telco Cloud *Telecom & IT Vietnam EVENTS TELCO CLOUD • Client event Dedicated website sub-section on the Telco Could, plus: • Conference • Bi-weekly Telco Cloud eNewsletter • Road show • Cloud eGuide • Webinar • Research Telco Strategies www.telecomasia .net PRINT • ONLINE • WEBINAR • VIDEO • EVENT • RESEARCH • CUSTOM PUBLISHING
  • 7.
    www.telecomasia.net Highlights Follow us on: ONLINE SECTIONS Daily News Special Coverage: Our broad coverage of Asian and global telecom news iPhone 5 www.telecomasia.net/news The latest news and views on Apple’s iPhone 5, from technical Commentary reviews to operator strategies to In-depth analysis from Telecom Asia’s the impact their networks. senior editors and leading telecom research firms, including Ovum, Maravedis, ACG Research and more www.telecomasia.net/content/special-coverage-iphone-5 www.telecomasia.net/commentary Bloggery Missives on telecom trends and the wireless future from John Tanner, Telco Cloud Tony Poulos, Joseph Waring and Michael Carroll Keep updated on the latest news, analysis and www.telecomasia.net/blog developments in the cloud landscape with our twice-a-month newsletter. BusinessWeek Online Tech coverage from the global www.telecomasia.net/term/Cloud+computing business magazine www.telecomasia.net/bwol 4G Mobile White Papers Vendors hold forth on latest Follow the latest news, analysis, commentary and developments on technology concepts LTE, TD-LTE, Wimax, and everything in between. www.telecomasia.net/whitepapers www.telecomasia.net/4g Events This year’s trade shows and conferences www.telecomasia.net/events Videos Telecom Asia China edition In-depth news analysis, opinion, In-depth interviews with top telcos insiders white papers and case studies for and expert commentary on latest business telecom professionals and executives and technology trends. in China http://cn.telecomasia.net www.telecomasia.net/videos IndustryView The inside view from industry execs www.telecomasia.net/industryview 6 October 2012 Telecom Asia www.telecomasia.net
  • 8.
    John C. Tanner l tANNER Apple loses its bite Y ou don’t need me to tell you that we’re not just talking about any old app here. Apple’s decision to drop support We’re talking about a mapping app that har- for Google Maps in favor of its own nesses one of the key attributes of mobile – Maps application has been the big- location – and has already become central to gest PR disaster for the company since the many users’ lives. AntennaGate hoo-ha with the iPhone 4. That’s not to say Apple necessarily made a At press time, reports continue to flood mistake by dropping Google Maps. According in about the app’s various inaccuracies, par- to All Things D, Apple really had no choice. ticularly outside the US. In Japan, for exam- Its existing relationship with Google did not ple, Maps is so riddled with erroneous info include support for voice-guided driving di- that local map service Mapion saw a three- rections, which is supported on Google Maps fold increase in downloads for its iPhone app for Android, and Google wasn’t keen to hand (launched just a few months ago) in the first that differentiating feature over to a competi- John C. Tanner is global week of the iPhone 5’s release, according to tor unless Apple offered certain concessions, technology editor – the New York Times. which Apple found unacceptable. jtanner@questexasia.com Interestingly, this is not the case in China. Fair enough. But it doesn’t change the fact According to the Wall Street Journal, Apple that Apple still replaced Google Maps with a developed a separate version of Maps spe- decidedly substandard service. And if Apple cifically for China in partnership with local mapping services provider AutoNavi. And wants to be in the services business at all (see: iTunes, FaceTime, iMessage, iCloud, etc), it Apple replaced by most accounts, it’s more accurate than in- deserves to get hammered for that, even if it Google Maps with ternational versions of Maps (as long as you does ultimately see services and content as only use it in China, anyway – Chinese users means to the end of selling hardware. a substandard looking for maps outside of China will find The irony, of course, is that the iPhone 5 some data missing like landmarks and public may still be another record-setting winner, in service, and if transportation stops). which case Apple has little incentive to take Moreover, according to China-based services as seriously as it takes devices. Apple wants to technology blogger Anthony Drendel, Ap- ple’s Maps is a vast improvement over Google Second best be in the services Maps in China, especially outside of the big The thing is, Apple can only get by on so business at all, it urban cities and tourist centers. (The Chinese much goodwill these days because the iPhone government’s tight regulation of mapping is no longer the king of the smartphone hill. deserves to get services, and its strained relationship with Samsung overtook Apple in global smart- Google, may or may not be a factor.) phone market share in Q4 last year and has hammered for Either way, the fact that Apple had to do a been widening that gap ever since. And while separate version of Maps for China illustrates it’s true that Apple’s product strategy is de- that just how hard it is to build a reliable and us- signed to be a high-end niche that isn’t con- able mapping app – and Maps’ problems cerned with market share, that strategy only elsewhere demonstrates further just how far really works if you maintain the standards ahead Google is in the maps game (remember that people expect from the high end. Google Maps has been around since 2005) Apple failed to do that with Maps, and and how far behind Apple is. it failed in the face of a competitor that had And that matters far more than things something more seasoned and, for the most like whether, say, the iPhone 5 supports mi- part, just better. Apple has enough problems cro-USB. Having to pony up for an adapter is trying to convince everyone that the compa- one thing. Being forced to give up an app that ny’s mojo didn’t pass away with Steve Jobs. It works well in favor of a proprietary app that can’t afford more glaring failures like Maps.TA doesn’t is something else entirely, because www.telecomasia.net Telecom Asia October 2012 7
  • 9.
    INDUSTRY ANALYSIS Singapore LTE market S TATS N A P heats up Average smartphone depreciates 34% S The average smartphone depreciates in value by 34% during a ingapore’s 4G scheduled to be completed by 24-month retail lifespan, but wide disparities exist between price market became 2013. brackets and brands. a three-horse To complement the LTE Research from Strategy Analytics attempts to shine a light race in Septem- launch, StarHub is upgrading on depreciation rates for the fast-moving smartphone segment, ber, with both its 3G network to DC-HSPA+, figures which are traditionally hard to quantify. StarHub and M1 launching doubling its 3G downlink The data, compiled from pricing points across 105 channels commercial LTE services. speeds to up to 42 Mbps. in 37 countries, highlight the impact of a smartphone maker’s ap- M1 launched its dual- SingTel, M1 and StarHub proach to its brand image on handset retail values. For example, iPhones depreciate at a substantially slower rate band 1800/2600-MHz LTE have all adopted 4G pricing over their first 18 months on the market than their rivals, due to service covering 95% of the strategies that abandon “big Apple’s focus on a premium brand image. Instead, iPhones slide in city state. This gave it a wider bucket” plans in exchange value by 25% once they reach between 22 and 28 months of age. reach than SingTel, despite for tiered pricing options. All According to Stuart Robinson, director for Strategy Analytics’ the latter’s nearly 10-month three have settled on similar PriceTRAX services, “iPhones have upheld a clear price differential headstart. prices for the lowest 2GB data compared to their counterparts.” SingTel’s 4G network is plans – around S$40 ($32.50) As one of the first high-spec iPhone competitors, Samsung’s not scheduled to reach 95% and the largest 12G plans – Galaxy S1 also held its price over the early parts of its life-cycle coverage until early next around S$200. This 12GB due to having fewer competitors to contend with. year. The operator launched allocation is a significant HTC’s low-priced Wildfire S had an extraordinarily low depre- dongle-only LTE services in reduction on the previous ciation rate, suggesting that entry-level smartphones are more resistant to price declines than their higher-end peers. December 2011, introduced data bundles for operators’ Second-generation smartphones including the Samsung S2, its first smartphone plans in premium 3G plans. Nokia N8, LG Optimus and BlackBerry Curve 3 8520 have mean- June and its first tablet plans But there is some jostling while all depreciated at a similar level, as competition kept pressure in August. for position in the middle, on prices. M1 selected Ericsson with both M1 and StarHub Strategy Analytics said a future study will address the impact to upgrade its backhaul attempting to undercut of a smartphone maker’s portfolio refresh rate on retail prices of infrastructure to support the SingTel with their respective their older-generation products. LTE network. Ericsson will mid-range plans. become M1’s primary mobile According to Tolaga Smartphone depreciation: backhaul provider over the Research’s Dianne Northfield, next several years. Under the “the outcomes of Singapore’s Down by one-third deal, Ericsson will be provid- experiment with tiered data ing microwave and optical pricing plans are of interest systems as well as network both in terms of their impact management solutions from on the overall uptake of LTE its product portfolio. Deploy- services, and specifically as ment has already commenced, a direct strategy by mobile the vendor said. operators to [convince] exist- Not to be outdone, ing 3G customers to migrate StarHub commenced its LTE to 4G. service on the 1800-MHz “In the case of Singapore band. The LTE network the decision for consum- initially covers Singapore’s ers will likely come down to central business district, as whether advertised and actual well as Changi Airport and 4G speeds, along with the Singapore Expo, and will – yet to be proven – reliabil- be expanded to reach more ity of the new 4G networks, than half of the island by the provide compelling triggers to fourth quarter. Nationwide switch plans or indeed opera- LTE network coverage is tors.” TA Source: Strategy Analytics 8 October 2012 Telecom Asia www.telecomasia.net
  • 10.
    Regulators dole out INSIGHT ONE MONTH’S TELECOM RESEARCH penalties for outages >> Regulators risk stifling the internet F Proposals to impose regulations on the global internet would harm growth and ines imposed on SingTel and Thailand’s Dtac innovation worldwide, with flexible governance required to maximize the economic in September underline the potential financial advantages of the technology. Analysys Mason warns in a report that proposed impact that even brief service outages can have. International Telecommunications Regulations (ITRs), which are being readied for the ITU’s World Conference on International Telecommunications (WCIT) could impede IDA Singapore fined SingTel S$300,000 investment in the infrastructure required to support the growing internet population, ($244,000) for a disruption of the operator’s which is projected to reach 3.5 billion by 2020. The internet as it stands has evolved “lio Voice” service last year, due to teething problems at based on commercial considerations not regulatory dictates, and investments are service launch. best achieved without internationally sanctioned regulatory intervention, the report The disruption affected SingTel’s then new mio argues. Another problem with imposing regulations on the internet is the issue of sovereignty. An estimated 98% of internet content can be stored in servers, and is Voice digital fixed-line telephone service in parts of often spread across multiple countries for caching purposes. Tampines, Changi and Pasir Ris for varying periods over Internet global growth: Lessons for the future October 28 and 29, and in parts of Bukit Panjang, Bukit www.analysysmason.com Timah and Woodlands on November 4. The regulator’s investigation narrowed the fault >> VoLTE may help cellcos fight OTT players down to a hardware capacity limitation of the optical Mobile operators are banking on VoLTE to make up for declining traditional voice line terminals (OLT) at the Tampines exchange and the minutes. Average MoU fell more sharply in APAC in Q2 than in any other region Bukit Panjang exchange. worldwide, with a decline of 7.36%, ABI Research estimates. In this context, SK Explaining the decision to impose the fine, IDA said Telecom, LG U+ and MetroPCS have introduced the world’s first VoLTE services, in a bid to counter the competition from OTT services such as Skype, Viber, Whatsapp that as the cause of the service disruptions was a hard- and FaceTime. The ability of VoLTE to overlay rich media content over voice, and the ware limitation in SingTel’s equipment, the regulator cost savings of sending voice over packets, could help operators stay competitive was not satisfied that SingTel had taken adequate steps against OTT VoIP providers. In contrast to declining voice minutes, mobile data traffic to ensure sufficient hardware capacity was provided. is surging worldwide. Overall 4G traffic is expected to swell at a CAGR of 147% But the fine follows a S$400,000 penalty imposed through to 2017, compared to a CAGR of just 70% for 3G data traffic. Messages sent stayed relatively stable in Q2, increasing 0.16% in APAC. by IDA on SingTel in May for a service disruption in Mobile data traffic & usage September 2011 – despite the problems lasting less than www.abiresearch.com a day and no actual outage occurring. SingTel custom- ers did report difficulty making and receiving calls, and >> SDP better suited to B2B than consumer market accessing SMS, MMS and mobile data services during Operators will spend a projected $24 billion on service delivery platform (SDP) the day in question. software and services between 2012 and 2016. According to Infonetics, operator Dtac, meanwhile, accepted a 10-million baht interest in SDP is increasing across both emerging and developed markets. Operators ($320,000) fine from regulator NBTC for a 65-minute in developing markets remain focused on enabling consumer application ecosystems via app stores and API exposure strategies, while in developed markets, telcos are partial network outage on August 28. investing in SDP to address the enterprise and SMB segments. B2B offerings such as Dtac CEO Jon Eddy Abdullah accepted the fine enterprise app stores have greater promise for ROI than consumer-facing offerings without challenging it. However, he noted that only an and – perhaps more importantly – operators still have an advantage over consumer estimated 1.6 million users were affected out of the total app giants such as Apple and Google in this segment. Oracle lead the market for SDP customer base of 24 million. software and services in 2011, but had a mere one point of market share on second- placed Huawei, while Huawei itself was just one point ahead of Ericsson. The operator had already authorised the allocation of free airtime or data worth 100 million baht in com- SDP software and services www.infonetics.com pensation for its disrupted users. In Dtac’s case, the NBTC decided to impose the fine in part because this was the operator’s fifth network out- >> Tablet display shipments to jump 56% Booming tablet shipments will drive a 56% surge in tablet display shipments this age in less than a year. year to 126.6 million units, IHS iSuppli predicts. Tablets are increasingly becoming But Abdullah has stressed that the outages do not the biggest growth market for small and medium displays. While the 9-inch segment form a pattern, with prior outages caused by the cutting dominated by the iPad will continue to account for the majority of tablet display of two cables and hiccups during the migration to an shipments this year - with an expected 74.3 million units due to be shipped - the fastest-growing market segment will be the 7.x-inch screens used in products like all-IP network. the Samsung Galaxy Tab, Amazon’s Kindle Fire and other Android-based tablets. The But both fines will add fuel to the debate over 7.x-inch segment will increase its share of the total market to 32% this year, up from whether APAC regulators should take a heavy-handed 27% in 2011. Just 9% of shipments will be for 8.x-inch screens, and less than 1% will or a light-touch approach to overseeing their respective be for 5.x-inch screens. telecom markets. TA IHS iSuppli small and medium displays service – Fiona Chau and Don Sambandaraksa www.isuppli.com www.telecomasia.net Telecom Asia October 2012 9
  • 11.
    asian telecoms thismonth Beijing China Mobile signs off on a plan to procure over 200,000 TD-LTE BT sets up a new joint research lab in Beijing with China’s Tsinghua terminals – mostly smartphones – for 2013. University. The pair are considering a number of research projects, in areas including business applications for the cloud. Hong Kong SmarTone reports a 36% increase in profit to $131m for the year ending in June, attributing strong demand for mobile data services. PCCW spinoff HKT picks up $13m worth of communications ser- vices contracts from Hong Kong’s Transport Department. Australia’s Telstra appoints former Telstra Global executive director Phil Mottram to lead up Hong Kong mobile subsidiary CSL. Bangkok The board of state-owned operator TOT resigns suddenly amid controversy over a rogue exchange and political interfer- ence in its 3G expansion project. Dtac is fined $320k by regula- tors, after suffering the latest in a series of mobile service disruptions. Ericsson Thailand warns the nation’s opera- tors to ready their networks for an explosion in smartphone sales, and the attendant mobile data demands. AIS launches 50,000 free Wi-Fi access points, to support the government’s Smart Thailand free public Wi-Fi initiative. Colombo Sri Lanka Telecom’s Mobitel contracts Huawei and ZTE to expand and upgrade its mobile network, as it prepares for the introduction of LTE services. Delhi Manila The Department of Telecom Norway’s Telenor is cleared to The Philippines’ Smart presses on with plans to abolish lo- find a new partner in India, over extends its LTE network to cal roaming fees within India some the objections of Unitech, its es- the 1800-MHz frequency time in 2013, despite warnings tranged partner in the Uninor JV. band, to accompany the from operators that they will have 2100-MHz services which to raise rates to compensate. Vodafone hints it may be willing launched in August. to pay the initial $1.47b tax bill the The government issues orders to government demanded from the operators including Bharti, Voda- 2007 acquisition of its Indian unit fone and Idea to call off their 3G – if the government forgoes the roaming pacts, under which they larger interest and penalty bill. have been offering services in areas where they lack 3G licenses. 10 October 2012 Telecom Asia www.telecomasia.net
  • 12.
    movements Seoul z Apple’s new maps service provokes a wave of criticism over errors, SK Telecom reaches the 5m SK Telecom unveils two-way distorted satellite maps and a lack of detail, prompting CEO Tim Cook subscriber milestone for its LTE handover technology it has devel- to issue a public apology – and suggest alternative services to use. network, which launched in oped that supports both FDD and September 2011. TD-LTE in a single device. z Google overtakes Microsoft by market valuation to become the second most valuable technology company behind Apple. Tokyo z Microsoft wins a German patent lawsuit against Motorola Mobility, Softbank announces it will pay around $2.3b to buy smaller rival eAc- covering alleged infringement of a method of interfacing with an app. cess, in a deal set to move it up to second by mobile market share and The disputed functionality is built into Android. provide substantial assets for its LTE network. z Samsung wins a court order overturning a US sales ban of the Galaxy Tab 10.1, awarded to Apple in its patent lawsuit against the company. But Apple also files an appeal seeking a permanent US ban of the 10.1 and eight Samsung smartphones. Sydney NBN Co introduces a range of tailored packages for wholesale custom- z Qualcomm lends its weight behind TD-LTE, introducing a China- ers of Australia’s NBN fiber network to resell to businesses. specific version of its Snapdragon S4 processor supporting the standard, as well as UMTS, TD-SCDMA and CDMA. z Texas Instruments announces it will start pulling back from the wireless business, concentrating on embedded processors for cars and Singapore consumer electronics. StarHub and M1 both launch LTE OpenNet reveals it has doubled the networks, around a year after number of homes connected to z A report into international cybersecurity finds that APAC governments rival SingTel first went live with the NG-NBN fiber network in the are not collaborating effectively enough with their counterparts in other – at the time dongle-only – LTE last eight months. nations on security policies. services. Regulator IDA fines SingTel z Nokia unveils its first Windows Phone 8 smartphones, the Lumia 920 M1 contracts Ericsson to upgrade $245k for a brief disruption to its and 820. The former is set to support wireless charging technology and the backhaul infrastructure to sup- fixed digital voice service last year come in pentaband LTE and HSPA+ variants. port its new LTE network. – the second fine it has imposed on the operator this year. z Huawei and Intel sign an MoU to strengthen their engineering efforts to jointly develop new cloud and IT solutions. z AMD reaches a deal with software company Bluestacks to enable Windows 8 laptops and PCs powered by its chips to run Android apps through AMD’s AppZone player. Jakarta z Two major telecom standards groups team up, with the Open Mobile A former supplier for PT Telkomsel Alliance (OMA) joining the oneM2M Partnership. succeeds in having the company declared bankrupt, due to an Indonesian law z China Unicom expands into Canada, with the aim of providing a stipulating this for companies that have backbone between the nations, as well as services to Canadian compa- not paid their debts. Telkomsel, which nies with a Chinese presence and vice versa. hasn’t paid the debt due to a contract dispute with the supplier, is appealing. z Samsung reveals plans to debut the Galaxy S4, the latest in its flagship line of smartphones, in February. PT Indosat hands Ericsson a three-year contract to upgrade its radio and core net- z Telstra Global opens a new data center in Singapore, its sixth in the work infrastructure, in a bid to improve region, to provide colocation services for financial, media and technol- mobile broadband speeds and coverage. ogy enterprises. z Ericsson acquires Canadian OSS/BSS software provider ConceptWave Kuala Lumpur for an undisclosed sum. Maxis and media entertainment group Astro team up to co-develop and market z Research shows LTE users have finally overtaken Wimax subscribers in customer packages combining Astro’s the key 4G markets of Japan, South Korea and the US. IPTV offerings with Maxis’ fiber, wireless internet and ADSL services. z RIM posts a quarterly loss that is far narrower than analysts had ex- pected, due to a less severe than anticipated decline in shipments as the company waits to launch the first BlackBerry 10 devices. www.telecomasia.net Telecom Asia October 2012 11
  • 13.
    coverstory 12 October 2012Telecom Asia www.telecomasia.net
  • 14.
    Making money from prepaid data Operators prepare to cash in on the growing popularity of smartphones in prepaid markets Joseph Waring, John C. Tanner S martphone penetration in developing markets in APAC is estimated at just 5%. But that’s projected to increase by more than four-fold be- tween 2011 and 2016, according to Strategy Analytics. There are already smartphones available for under $100, and in some cases under $50. Meanwhile, the smartphones that have already reached Asia’s de- veloping markets represent a huge market opportunity for mobile data services as affordable smartphones become available to people whose first internet experience has been – or will be – with mobile devices. However, operators in developing markets can’t simply look to their developed- market counterparts for business models targeting smartphone users – at least not beyond the small percentage of wealthy urban users. It’s not a question of what “G” the network supports so much as the fundamental differences between the market segments themselves, says Warren Chaisatien, strategic marketing manager at Ericsson. www.telecomasia.net Telecom Asia October 2012 13
  • 15.
    coverstory Ajay Sunder, Frost & Sullivan’s senior director for telecom, Asia Pacific, says operators are devel- oping innovative bundles of voice, SMS and data to target the growing population of smartphone us- ers. He says there is a huge potential for prepaid data services, and operators are just starting to tap this segment. “The growing number of prepaid data and bundled plans and their popu- dia tier and another for a stream- larity are a testimony of this opportu- ing data tier. And by offering data nity.” plans by shorter increments than a A recent study from Ericsson’s Con- month, operators can entice subscribers ited browsing (without video/media sumerLab covering Southeast Asia re- who aren’t ready to commit to monthly streaming), BBM and access to social ports latent demand for mobile data data plans, but who need occasional ac- networks on a daily/weekly/monthly services that not only conform to the cess. Behind the scenes, operators could basis (Blackberry Socialite). prepaid experience – top-ups, passes set fair usage limits for the day or week, Airtel’s Internet Data Pack gives pre- (either time-based or session-based), and throttle speeds when that limit is paid customers 500 MB on 2G and 500 boosters (i.e. paying a bit extra for a reached – with full disclosure to sub- MB on 3G networks with validity of 30 better game or video experience) and scribers. days from the date of recharge. The cost cross-service bundles – but also are ap- “In the longer term, getting smart- is 151 rupees (about $3) and customers plication and/or content-specific when- phones into millions of more people’s need to switch manually between 2G ever possible (i.e. Facebook, YouTube, hands gives service providers additional and 3G networks. Twitter, etc), allowing users to buy the data valuable to third parties, including exact services they want. over-the-top providers and potential Transparency crucial advertisers. As with postpaid subscrib- Sunder argues that one main obsta- Flexible plans ers, operators have the opportunity to cle to the adoption of data top-up bun- Many operators are offering free learn more about prepaid subscriber dles by prepaid consumers in emerging data access services for specific content usage patterns and offer them more economies is the non-transparency or to get prepaid customers to try out data. personalized plans,” Suriano says. lack of visibility on usage. “Billing for For example, Openet marketing man- Some work is already being done data is not something that can be pre- ager Martin Morgan says free Facebook to show the way forward. For example, measured/pre-calculated by user, be- access is often used by operators to get in the Philippines, Smart Communica- cause you do not know how data-inten- customers to use apps. Most operators tions is offering a package that allows sive a website/app is before loading. So also are testing both volume-based and subscribers to access Facebook for a 24- this typically means if a user is browsing time-based packages. hour period at 50 cents a pop. web applications, he cannot predict the Tekelec CTO Doug Suriano says “Those kinds of small packages with usage.” in the short term operators can let very low price points are well suited the For voice and SMS the user of course subscribers pick plans based on their micro-payment environment, and will can roughly calculate the cost based on preferences and budgets. For example, encourage new smartphone users to try minutes of use or number of messages operators can offer application-based data services,” says Chaisatien from Er- sent. service tiers with flat monthly rates, or icsson. Tekelec’s Suriano says the lack of access by the day, week and month. In Frost & Sullivan’s Sunder points to a integration between policy and real- both of these scenarios, pricing is flat so number of other success cases in APAC. time charging remains a barrier. Many subscribers don’t have to risk bill shock. Telkomsel in Indonesia offers daily vendors use proprietary interfaces or Multiple Telefónica properties, he or weekly Facebook packages starting policy systems that have difficulty scal- says, price data plans by application from 10 cents/day with a data-cap of ing to support many transactions and type, offering one rate for a social me- 3 MB (Kartu Facebook) and unlim- so much Diameter traffic. 14 October 2012 Telecom Asia www.telecomasia.net
  • 16.
    “The process totop-up data plans, change plans in mid-month or do a try- and-buy approach all require a scalable We’re seeing is a second wave of and reliable Diameter network. Also, policy, whereby old systems that the Diameter routing market is in the nascent stages, meaning Diameter traf- supported only a small number of fic is often a complex mesh that limits the possibilities of creative new rate use cases, are being replaced with plans.” For telcos to be able to move into more sophisticated systems prepaid data, says Openet’s Morgan, the key is back-office flexibility. With data services, he noted that new plans ging in APAC and other regions. it. “To accomplish operators’ desire to and tariffs often have a shorter shelf life “For one, policy and charging inte- create two-sided business models and than traditional voice and text bundles. gration and scalability keep operators provide sponsored and toll-free appli- “Therefore, having BSS support rapid from quickly introducing new use cases. cations requires a solution that allows product development is important. And We’re starting to see some movement on operators to securely expose APIs.” the pace of change is only going to in- the postpaid side, like with shared data He also points out that the defini- crease. When operators start to further plans. As prepaid smartphones grow, it’s tion of “end-to-end” is changing, with roll out direct operator charging, where only natural that offers for that market operators desiring to control policies they charge for third-party content, also will expand,” he says. to the handsets themselves. This would then the need to offer system flexibility open up new avenues of cost control will only increase.” Policy control and revenue for all subscribers. The number and sophistication of Morgan insists that policy control For example, he says, service provid- new bundles, price plans and offers will is essential to giving operators the flex- ers could offer sponsored mobile data increase while time to market will fall. ibility to innovate with new services. He over a carrier-owned Wi-Fi network Morgan said the result of this will be agrees that almost all operators have at a sporting venue if a third party ran increased complexity in an operator’s some degree of policy management – advertisements on top of the content. product marketing department and the ranging from fairly straightforward fair Or, the operator could limit the signal- supporting BSS solutions. usage controls to advanced tiered ser- ling messages that chatty applications “To succeed with data and content, vice offers. send to radio towers, maintaining RAN operators will need to understand that “However, what we’re seeing is a sec- resources and giving operators some they have many more usage variables ond wave of policy, whereby old systems defense against poorly-written applica- than they’re used to dealing with for that supported only a small number of tions. voice and texts, and so the opportu- use cases, are being replaced with more In terms of commercializing such nities for delivering more segmented sophisticated systems. This new level services, Ericsson’s Chaisatien recom- and personalized offers are increased. of sophistication is required as opera- mends an end-to-end approach to Through personalization customers tors roll out new services and look to policy control, which requires deep will get offers that suit them. However, policy, not just as a method of control- interaction between the policy control- it is only by having a flexible and agile ling network usage, but as an enabler of ler, core and radio networks, as well as BSS, which can quickly support the new product and service differentiation. For integration of OSS/BSS and the service levels of complexity that data and con- example, providing differing QoS for layer, and orchestration between con- tent will drive, that simplification and different applications, prioritization for tent provisioning and customer-facing personalization can be delivered to cus- certain customers and offering a vari- functions. The payoff is the flexibility to tomers,” Morgan says. able network experience as a marketing enable new services as new smartphone Suriano noted that most operators offer all need to be supported by a flex- applications emerge. now can handle the basic policy and ible policy management system.” Put another way, it will give op- charging use cases, like tiered services Suriano suggests that data plan in- erators the flexibility to innovate – and by volume and throttling for overages. novation can only be as flexible and that’s going to be a key capability in But he says new use cases are still lag- powerful as the policy server behind competitive markets. TA www.telecomasia.net Telecom Asia October 2012 15
  • 17.
    IP Capacity Robust yet slowing growth IP transit price declines accelerate – dropping 50% in NY – while internet capacity continues to expand, but at a slower growth rate I Joseph Waring nternational internet capacity con- of bandwidth growth outpaced increasesgrowth will continue in many countries, tinued to increase at a brisk rate in underlying average and peak trafficbut annual growth can be lumpy with – aggregate backbone bandwidth levels. strong growth in one year followed by more than doubled in the past two The report said the modest declineslower growth the next year.” years – but the growth rate slowed for the in utilization rates is not unusual. In theHe says that while mobile video is fifth consecutive year, dropping to just certainly growing quickly, it’s not any past five years, peak utilization rates have 40% from just under 70% back in 2008. more likely to generate international fluctuated within a fairly narrow band. According to a recent report from traffic than video accessed from fixed While some operators have predicted TeleGeography, international internet that soaring traffic would overwhelm connections. A large amount of video capacity jumped from 37 Tbps in 2010 (whether accessed by mobile or fixed networks, TeleGeography noted that this to 77 Tbps in Q2. has not proven to be true on interna- networks) is served locally from cach- The research firm’s annual survey es or from CDNs, so each time a user tional links. “Steady investment in new of internet backbone operators found capacity has contributed to remarkablywatches a video, international traffic is that the decelerating network capacity not always created. stable levels of average and peak traffic growth rates are mirrored in declining utilization on international networks.” Global IP transit prices continued rates of peak and average international to fall as declines accelerated in most The question is if the steady decline internet traffic growth. regions. The median GigE port price in since 2008 will continue for the foresee- TeleGeography reported that aver- New York fell 50% from Q2 2011 to Q2 able future or will it be reversed by say a age international internet traffic grew surge in mobile video traffic. 2012, compared with a 28% CAGR de- 35%, down from 39% last year, and peak TeleGeography research director cline over the past three years. traffic grew 33%, well below the 57% in- Alan Mauldin told Telecom Asia that TeleGeography reported that median crease recorded in 2011. The firm noted prices of GigE ports over the past five forecasting growth rates is tricky. “I’m that global average and peak utilization years dropped at a CAGR of 22% in New not sure I’d say it’d be the same rate of rates dipped slightly in 2012, as the rate decline. I suspect the slowing rate ofYork and São Paulo, 26% in Hong Kong and 31% in London. Mauldin reminded us that IP transit Capacity expands while growth slows prices only go in one direction – down. He says the underlying cost of transport capacity continues to get cheaper on a !"#$%"&'()*+(*)&!*#!+%,-. per unit basis. “But as the major interna- tional backbone operators expend their networks into new markets, prices in #'?)-*'2#',(> O#2&'1 9-*0," +*- (#-?)3#( "*7(#1 *'.4 )' ,"# 2&X*-/',#-'#, "76 3),)#(these cities tend to drop quickly as well.” 0).. 6**(, )',#-'&,)*'&. ,-&++)3>*0#?#-5 *,"#- ,4%#( *+ 3.*71 (#-?)3#( 0).. *'.4 1-)?# c Despite sharp price drops glob- )'3-#&(#1 .*3&.1#2&'1 -#^7)-#2#',(> G*- #$&2%.#5 1&,& (,*-&9#+*-+)'&'3)&.#(,&6.)("2#',( ally, significant geographic differences &'1 #',#-%-)(#( 2&4 6# .#9&..4 -#^7)-#1 ,* -#()1# 0),")' ,"# )'(,),7,)*'A( "*2# 3*7',-45 )' 0")3" '* )',#-'&,)*'&. ,-&++)3( 9#'#-&,#1>!"# )2%#,7( ,* %7(" 3*',#', 3.*(#- ,* #'1Y7(#-( ) persist. For example, the median Hong (#-?#( &( &'*,"#- 3*7',#-?&).)'9 +&3,*- &9&)'(,)',#-'&,)*'&. ,-&++)3 -*0,"> /' -#3#', 4#&-(5 9 Kong GigE price has remained 2.3 to 5.1 )'3-#&(#1 -#.)&'3# *' 3*',#', 1#.)?#-4 '#,0*-8( !"#$%"&'()*+(*)&!*#!+%,-..*3&.3&3"#("&( "&1times the price of a GigE port in London ,* 2*?# ?)1#* 3*',#', !6!471/8!)*799:;< &B3.#&-5B1&2%#')'9B#++#3,B*'B.*'9Y1)(,&'3#B/',#-'#,B,-&++)3B9-*0,"> over the past seven years. The latest survey found that the low- 91$':#04)'#,';<1"-(,-'=>"?1%) est 10-Gbps port prices have fallen to /'!0+*&4 50 cents per Mbps or less in the US and 9#3',0)A'B!)/G)1-,0O'&)G-'$#O)'0)9,X>-)A@>Q,@)4'&'#OH )' ")9" )'3*2# western Europe. The report said: “Cave- Source: TeleGeography N>&#O? ,&, -#5-#O#0& P /0&#-0#& Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@ YE)EFFZ G*- 2*(, *+ ),( ")(,*-45 ,"# '##1( &'1 )',#-#(,( *+ 3*'(72#-( &'1 67()'#((#( RYE)EF=E Q>-3#-O,O >2+'3R.#,-I P>+#O&'$ 3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4 &?&).&6.# &++*-1&6.#5 ->%&#O),-#)#"$@%3#3I &'1 "&?#.&-9#.4 ("&%#1,"# /',#-'#,> c*0#?#-5 )' -#3#', 4#&-(5,"# .*37( *+ 9-*0," "&( (")+,#1 1#3)1#1.4 16 October 2012 Telecom Asia www.telecomasia.net ,* #2#-9)'9 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N *>%-$#?)1#@#A#>B-,5C. D)EF=E)G-'9#&-'$,H)/0$I
  • 18.
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and Canada, the report found that in- Median GigE IP transit )',#-#(,( *+ 3*'(72#-( >2+'3R.#,-IYE)EFFZ N>&#O? P -#5-#O#0&/0&#-0#& prices continue to fall RYE)EF=E G*- 2*(,,&,*+ ),( ")(,*-45 Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@ ,"# '##1( &'1 Q>-3#-O,O &'1 67()'#((#( P>+#O&'$ 3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4 &?&).&6.# &++*-1&6.#5 ->%&#O),-#)#"$@%3#3I &'1 "&?#.&-9#.4 ("&%#1,"# /',#-'#,> c*0#?#-5 )' -#3#', 4#&-(5,"# .*37( *+ 9-*0," "&( (")+,#1 1#3)1#1.4ternational network capacity has become ,* #2#-9)'9 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N less centered on the North American re- *>%-$#?)1#@#A#>B-,5C. D)EF=E)G-'9#&-'$,H)/0$I &'1 e&-3" <;=<5 +-*2 M;M2)..)*' ,* D;< 2)..)*'5 &'1 X7(,7'1#- N; %#-3#', *+ ,"#(# '#0 gion due to the development of rich re- O#3#.#-&,)'9'#,0*-8 )' #2#-9)'9 2&-8#,(> I-*&16&'1 (76(3-)6#-( )' #2#-9)'9 2&-8#,( '*0 (76(3-)6#-( 0#-# 3&%&3),4 9-*0," -&,#(&-#2)--*-#1 )' (.*0)'9 -&,#(*+%#&8 '1 &?#-&9# & )',#-'&,)*'&. /',#-'#, ,-&++)3 -*0,"> P?#-&9# )',#-'&,)*'&. 0).. (**',-&++)3 -#0 MQ 2&X*-),4 gional !"#$%"&'()*+(*)&!*#!+%,-. need for networks, coupled with a &33*7', +*-:R %#-3#', *+(76(3-)6#-( 9.*6&..45&'1 /',#-'#, 9 2&8# 7%,"# %#-3#', *+9.*6&. 9 )' <;=<5 1*0' +-*2 MR (76(3-)6#-(> %#-3#', )' <;==5 &'1 %#&8,-&++)3-#0 MM 9 %#-3#',50#.. 6#.*0 ,"# QN diversification. %#-3#', )'3-#&(# -#3*-1#1 )' <;==>@.*6&.&?#-&9# &'1 %#&8 7,).)S&,)*' -&,#(1)%%#1.)9",.4 ( The shift is the most pronounced for )' <;=<5 &( ,"# -&,# *+ 6&'10)1," 9-*0," *7,%&3#1 )'3-#&(#( )' 7'1#-.4)'9 &?#-&9# &'1 !")( ,-&++)3#?#.(> !"# 2*1#(, 1#3.)'#-#+.#3,#1 )' )',#-'&,)*'&. O#2&'1/' 9-*0," +*- (#-?)3#( "*7(#1 *'.4 )' ,"# 2&X*-/',#-'#, of capac- %#&8 -&%)1 . (76(3-)6#- 9-*0," )( )' 7,).)S&,)*' -&,#( )( '*, 7'7(7&.> #'?)-*'2#',(> /',#-'#, ,"# %&(,9-*0,"> P+-)3&5 ,-&++)3 )?# + Africa, where the region’s share "76 3),)#( 4#&-(5%#&8 7,).)S&,)*' e)11.# +.73,7&,#10),")' P()& .#&1 ,"# 0*-.1 )' )',#-'&,)*'&. /',#-'#, ity connected to the US and Canada has #&(,#-' Z7-*%#5,"# -&,#( "&?#Z&(,5&'1 V*7," &+&)-.4'&--*0 6&'1 F(## G)97-#H C#&8 0).. 6**(, )',#-'&,)*'&. ,-&++)3>*0#?#-5 *,"#- ,4%#( *+ 3.*71 (#-?)3#( 0).. *'.4 1-)?# c T,).)S&,)*' 64 U#9)*'5 <;;EJ<;=<K>L").# (*2# *%#-&,*-( *',#'1 ,"&, (84-*38#,)'9 ,-&++)3 6#,0##' ,-&++)3-*0,"5 #$%#-)#'3)'9 3*2%*7'1 &?#-&9# 3 9 9-*0," -&,#(#$3##1)'9 NQ%#-3#', dropped(,*-&9#+*-+)'&'3)&.#(,&6.)("2#',( from 40% in 2003 to just 4% this ?*.72#( 0).. *?#-0"#.2 '#,0*-8(5 ,")( "&( '*, %-*?#' ,* 6# ,-7# *' )',#-'&,)*'&. .)'8(> G*- #$&2%.#5 &,& <;;E &'1 <;=< F(##G)97-#H P?#-&9#&'1 C#&8 )'3-#&(#1 .*3&.1#2&'1 -#^7)-#2#',(> !-&++)3 U#9)*'5 <;;EJ<;=<K>@)?#' ,"# .*0 64 1 6-*&16&'1%#'#,-&,)*'3&%&3),4 ,"#(# 3*7',-)#( #',#-%-)(#( 2&4 6#*+&?#-&9# ,-&++)3 -*0," 0),")' V,#&14 )'?#(,2#', )' '#0 )' %#-3#', &'1 P+-)3&K5 9 year. Asia ,"# )'(,),7,)*'A( "*2# during the .#?#.( "&(3*',-)67,#1 ,* -#2&-8&6.4(,&6.#.#?#.()' .#9&..4 -#^7)-#1 ,* -#()1# &'1 FX7(,M>M has seen its share fall 3*7',-45 )' %#&8B,-&++)3B7,).)S&,)*'B*'B)',#-'&,)*'&.B'#,0*-8(> '* )',#-'&,)*'&. ,-&++)3( 9#'#-&,#1>!"# same period from 68% to 42%. #'1Y7(#-( 0")3" ) )2%#,7( ,* %7(" 3*',#', 3.*(#- ,* %-*2)(#(B,*B-#2&)'B(,-*'9B+*-B4#&-(B,*B3*2#> (#-?#( &(&'*,"#- 3*7',#-?&).)'9 +&3,*- &9&)'(,)',#-'&,)*'&. ,-&++)3 -*0,"> the-#3#', 4#&-(5 Mauldin explains that /' change in 9 )'3-#&(#1 -#.)&'3# *' 3*',#', 1#.)?#-4 '#,0*-8( !"#$%"&'()*+(*)&!*#!+%,-.to a rise in!6!471/8!)*799:;< Africa is not really due .*3&.3&3"#("&( "&1 ,* 2*?# ?)1#* 3*',#', regional /'!0+*&L &B3.#&-5B1&2%#')'9B#++#3,B*'B.*'9Y1)(,&'3#B/',#-'#,B,-&++)3B9-*0,">far greater in- African capacity but rather :(#-,B#),03)G#,S)1-,22'$)Q.);#B'>0H)EFFLMEF=E)[4:A; Source: TeleGeography ternet capacity linking Africa to Europe. N>&#O? -'$#O-#2@#$& G 2%@@.R$>++'&&#3 5>-&OH ,-# '0 7*P ,03 #"$@%3# A'B! , 03 '0O&,@@,&'>0 @>$,@ ,03 , $$#OO2##OIA 'B,Q'&!&C#-0#& [A'B!)])=HFFF)9Q5OI 91$':#04)'#,';<1"-(,-'=>"?1%) Since the price of IP transit in Europe is ats usually apply to such rock-bottom gions with somewhat high levels of the same as in US, he says there is no need /'!0+*&4 *>%-$#?)1#@#A#>B-,5C. short-term promotions, prices, such as utilization ")(,*-45 ,"# '##1( D)EF=E)G-'9#&-'$,H)/0$I African operator to 9#3',0)A'B!)/G)1-,0O'&)G-'$#O)'0)9,X>-)A@>Q,@)4'&'#OH connect direct- expensive for an G*- 2*(,,&,*+ ),(given limited and&'1 )',#-#(,( *+ 3*'(72#-( &'1 67()'#((#( )' ")9" )'3*2# YE)EFFZ RYE)EF=E non-standard terms and conditions, and 3*7',-)#(5 0"#-# 6-*&16&'1(#-?)3#( 0#-# 2*(, 0)1#.4Q>-3#-O,O >2+'3R.#,-I P>+#O&'$expensive for N>&#O? transport capacity. Q,03K'3&C$>00#$&#3,$->OO'0&#-0,&'>0,@the US given it’s more "&?#.&-9#.4 P -#5-#O#0& ->%&#O),-#)#"$@%3#3I /0&#-0#& Mauldin says that as ly to &?&).&6.# &++*-1&6.#5 &'1 potentially@6%(%*-, %-)3#( "&?# +&..#' ,* Q; prices%#- e6%( *- c*0#?#-5 there and the the transport 9-*0," "&( (")+,#1 1#3)1#1.4 .*0#(, =; sub-optimal performance ("&%#1,"# /',#-'#,> to .#(( )' ,"#)' T>V> 4#&-(5,"# .*37( *+ for Africa-US compared to 3#',( continue tumble -#3#', levels. Beyond &?#&,( 7(7&..4 &%%.4 (73"*>%-$#?)1#@#A#>B-,5C.becomes more readily ac- Africa-Europe. 0#(,#-' Z7-*%#>these exceptional prices, ,*-*38Y6*,,*2 2&-8#,(> @.*6&.6-*&16&'1 (76(3-)6#-( '#&-.4 1*76.#1 6#,0##' e&-3" <;;N ,* new capacity (73" &( ("*-,Y,#-2 #2#-9)'9 %-)3#(5 D)EF=E)G-'9#&-'$,H)/0$I %-*2*,)*'(5 '*'Y(,&'1&-1 ,#-2( &'1 3*'1),)*'(5 &'1 %*,#',)&..4 (76Y*%,)2&.%#-+*-2&'3# &'1 e&-3" <;=<5 +-*2 M;M2)..)*' ,* D;< 2)..)*'5 &'1 X7(,7'1#- N; %#-3#', *+ ,"#(# '#0 ")9"Y?*.72# cessible, operators will9-*0," -&,#(&-#2)--*-#1 )' “Multiple new submarine cables link- .#?#.(> I#4*'1 ,"#(# #$3#%,)*'&.%-)3#(5 cus- O#3#.#-&,)'9'#,0*-8 3&%&3),4 able to incor- high-volume transactions between be ,-&'(&3,)*'( 6#,0##' 37(,*2#-( 0)," tomers674)'9 %*0#- &'1 (#..#-( 0)," power )',#-'&,)*'&.more capacity 9(,-&,#94 3&' )',#-'&,)*'&.(.*0)'9 coasts of-#0 &MQ%#-3#', ()9')+)3&', with significant buying & %&-,)37.&-.4 99-#(()?# )',-&++)3 -*0,"> 2&-8#,(> I-*&16&'1/',#-'#, -&,#(*+%#&8 '1 &?#-&9# (76(3-)6#-( 0#-# #2#-9)'9 (76(3-)6#-( )' #2#-9)'9 2&-8#,( '*0 porate /',#-'#, %-)3)'9 to lower utilization ing both ,-&++)3 Africa to Europe have & P?#-&9# 9 #(,&6.)(" sellers with a particularly aggressive )' &?&).&6.# 2*-# MR *+(76(3-)6#-( 9.*6&..45&'1-#0 MMservice in 6#.*0 2&X*-),4*+9.*6&. and '#0 %-)3#+.**-(50")3" #?#',7&..4 6#3*2#&33*7',1*0' +-*2 3*22*' ,-&'(&3,)*'(> %#&8 rates.+*-:R %#-3#', <;=<5 )' %#-3#', )' <;==5 &'1 entered(**' 2&8# 7%,"# past few years, ,-&++)39 0).. %#-3#',50#.. the ,"# QN (76(3-)6#-(> -#3*-1#1 )' 6<;==>@.*6&.&?#-&9# %#&8 L").# ,"# 2&-8#,Y.*0 %-)3#(3*22&'1 new price %#-3#', The four regions, 4 3&--)#-> *- posted which has increased competition, lowered pricing strategy can establish &,,#',)*'5 -&,#(3&')'3-#&(#?&-41-&2&,)3&..4 which have G &'1 7,).)S&,)*' -&,#(1)%%#1.)9",.4 ( @)9Z %*-,( )' ]*'1*' )' _< <;=<5 ,"# %-)3#-&'9#1 +-*2 f=>;; 75% CAGR in 9-*0," *7,%&3#1 prices and7'1#-.4)'9 connectivity to many floors, which eventually become avail- )' <;=<5 &( ,"# a ,* *+ 6&'10)1," )( -#+.#3,#1 )' )',#-'&,)*'&. brought &?#-&9#&'1 more than -&,# fD>;; %#-e6%( %#- traf- )'3-#&(#( )' /',#-'#, ,-&++)3 internet 2*',"> %#&8 -&%)1 !")( ,-&++)3#?#.(> !"# 2*1#(, 1#3.)'# )' 7,).)S&,)*' -&,#( )( '*, 7'7(7&.> /' ,"# %&(,9-*0,"> P+-)3&5 . (76(3-)6#- 9-*0," +)?# able in more common transactions.” 4#&-(5%#&8 the past -&,#( "&?#Z&(,5&'1 V*7," &+&)-.4'&--*0 the first time.” C#&8 #&(,#-' Z7-*%#5,"# four years and have ex- P()& .#&1 ,"#6&'1 F(## G)97-#H fic over7,).)S&,)*' e)11.# +.73,7&,#10),")' places for 0*-.1 )' )',#-'&,)*'&. /',#-'#, The lowest 6# #$%#'()?# *7,()1# *+ ,"# ,-&++)3-*0,"5 2&-8#,(5 %&-,)37.&-.4' (*2# *%#-&,*-(3Looking at Asia, he expects the share ,-&'(), (#-?)3# 3&'rates can draw attention T,).)S&,)*' 64low #$%#-)#'3)'9penetration, will 9-*0," -&,#(#$3##1)'9 NQ%#-3#', 6#,0##' %-)2&-4,-&'(), broadband 3*2%*7'1 &?#-&9# *',#'1 ,"&, (84-*38#,)'9 ,-&++)3 tremely U#9)*'5 <;;EJ<;=<K>L").#) 9 -#2*,# .*3&,)*'( 0)," .)2),#1by carrier. (7%%.4&'1 2#&9#- 3*2%#,),)*'> `#?#-,"#.#((5 growth for connecting *' )',#-'&,)*'&. .)'8(> but can vary sharply 6&'10)1," For 10- ?*.72#(doubt*?#-0"#.2 '#,0*-8(5 ,")(,"# '*, %-*?#' ,* 6# ,-7# to the US and Canada to de- no 0).. fuel strong capacity "&( C#&8!-&++)3 U#9)*'5 <;;EJ<;=<K>@)?#' ,"# .*0 <;;E &'1 <;=< F(##G)97-#H P?#-&9#&'1 64 '726#- *+ports in 0"#-# ,-&'(), Q2, the price V,#&14 years. )' '#0 3&%&3),4 ,"#(# 3*7',-)#( creaseM >M reasons – continued growth GigE .*3&,)*'( London in %-)3#(#$3##1 f=;; many6-*&16&'1%#'#,-&,)*' .#?#.( "&(3*',-)67,#1 ,* -#2&-8&6.4(,&6.#.#?#.()' P+-)3&K5 )'?#(,2#', %#-e6%( %#-2*'," &-#10)'1.)'9g )' FX7(, for %#-3#', *+&?#-&9# ,-&++)3 -*0," two &'1 9 (73"ranged from +*7'1to $6 per Mbps per %#&8B,-&++)3B7,).)S&,)*'B*'B)',#-'&,)*'&.B'#,0*-8(>of intra-Asian IP capacity and more rapid %-)3#(&-#'*0 $1 3")#+.4)' (76YV&"&-&' %-*2)(#(B,*B-#2&)'B(,-*'9B+*-B4#&-(B,*B3*2#> P+-)3& While the three highest-capacity in- &'1 )' (2&.. )(.&'1 '&,)*'(> /' %.&3#( month. terregional routes are connected to the growth in Asia-Europe capacity. TA While Africa, the Middle East, East- ern Europe and South Asia have high /'!0+*&L Average and peak traffic by region (2008–2012 – CAGR) average and peak traffic growth rates – :(#-,B#),03)G#,S)1-,22'$)Q.);#B'>0H)EFFLMEF=E)[4:A;A'B,Q'&!&C#-0#& N>&#O? -'$#O-#2@#$& G 2%@@.R$>++'&&#3 5>-&OH ,-# '0 7*P ,03 #"$@%3# A'B! , 03 '0O&,@@,&'>0 @>$,@ ,03 , $$#OO2##OI ranging from 75% to 92% – Mauldin [A'B!)])=HFFF)9Q5OI doesn’t see any change in what carriers plan to invest beyond what has been tak- *>%-$#?)1#@#A#>B-,5C. D)EF=E)G-'9#&-'$,H)/0$I ing place in recent years. “IP backbone operators will contin- .*0#(, =; @6%(%*-, %-)3#("&?# +&..#' ,* Q; 3#',( %#- e6%( *- .#(( )' ,"# T>V> ue to add capacity to their networks as 0#(,#-' Z7-*%#> &?#&,( 7(7&..4 &%%.4 (73" -*38Y6*,,*2 %-)3#(5 ,* (73" &( ("*-,Y,#-2 demand requires, but they will also use %-*2*,)*'(5 '*'Y(,&'1&-1 ,#-2( &'1 3*'1),)*'(5 &'1 %*,#',)&..4 (76Y*%,)2&.%#-+*-2&'3# caching technologies and CDNs as well .#?#.(> I#4*'1 ,"#(# #$3#%,)*'&.%-)3#(5 ")9"Y?*.72# ,-&'(&3,)*'( 6#,0##' 37(,*2#-( 0)," ()9')+)3&', 674)'9 %*0#- &'1 (#..#-( 0)," & %&-,)37.&-.4 99-#(()?# %-)3)'9 (,-&,#94 3&' & to reduce the amount of new interna- #(,&6.)(" '#0 %-)3#+.**-(50")3" #?#',7&..4 6#3*2# &?&).&6.# 2*-# 3*22*' ,-&'(&3,)*'(> )' tional capacity they need to purchase,” ,"# 2&-8#,Y.*0 %-)3#(3*22&'1 &,,#',)*'5 -&,#(3&' ?&-41-&2&,)3&..4 4 3&--)#-> *- L").# 6 G he says. @)9Z %*-,( )' ]*'1*' )' _< <;=<5 ,"# %-)3#-&'9#1 +-*2 f=>;; ,* fD>;; %#-e6%( %#- To the extent possible, he says, opera- 2*',"> tors seek to keep traffic off the interna- tional portion of networks and for uti- ,-&'(), (#-?)3# 3&' 6# #$%#'()?# *7,()1# *+ ,"# %-)2&-4,-&'(), 2&-8#,(5 %&-,)37.&-.4' ) lization rates to remain at manageable -#2*,# .*3&,)*'( 0)," .)2),#1 6&'10)1," (7%%.4&'1 2#&9#- 3*2%#,),)*'> `#?#-,"#.#((5 ,"# levels. '726#- *+ .*3&,)*'( 0"#-# ,-&'(), %-)3#(#$3##1 f=;; %#-e6%( %#-2*'," &-#10)'1.)'9g Africa had been one of the few re- %-)3#(&-#'*0 +*7'1 3")#+.4)' (76YV&"&-&' (73" Source: TeleGeography P+-)3& )' (2&.. )(.&'1 '&,)*'(> /' %.&3#( &'1 www.telecomasia.net Telecom Asia October 2012 17
  • 19.
    one-to-one Breaking into the LTE game SmarTone CEO Douglas Li explains why LTE is about capacity, not speed, and SmarTone’s Douglas Li how Hong Kong cellcos have managed to avoid the dreaded scissors effect L Joseph Waring TE is about lowering costs for operators and enabling new service innovation, says SmarTone CEO Douglas Li. “At the end of the day, it’s not about speed. Ca- pacity is actually more important than speed – it’s the rationale for LTE.” Because SmarTone had new spec- trum, by installing the next-generation technology “we could double our ca- pacity overnight.” “Actually, I’ve told my team that switching earlier and if you want to gain Li says SmarTone moved to LTE be- we will continue investing in HSPA to the 30% increase in spectral efficiency, cause over the long term, after the wide make sure the gap between the two isn’t then that’s the way to go in the long run. adoption of LTE, its cost base is going to material in terms of the customer expe- Looking at the key lessons learned come down. “The cost of equipment is rience in most use cases. Why? Because from the first wave of global LTE de- going to come down, the cost of devices I intend to use that full capacity since ployments, Li says the industry is re- is going to come down and new service users won’t be on 4G all the time.” learning the same lessons it learned innovation will be more likely because Depending on the LTE spectrum before. everybody is moving to it.” band deployed, many operators need to “Normally any new technology, no He says he’s worried that by touting continue to boost their in-building cov- matter what people say, takes time to the superior speeds of LTE customers erage with 3G. get the bugs out. That has been going on could be disappointed when they find “The reality is that even if I’m will- for more than 18 months. Things have that many apps only run slightly faster. ing to make the payments, can I change moved along, but it means someone had “There should be little or no difference my 2100-MHz spectrum to 4G now? to bare the brunt of going through that in the customer experience for most use No. There is no equipment available with the vendors and ironing things out.” cases between 3G and 4G – except for because there is no demand for it in The second issue, he says, is that de- large file downloads and speed tests.” the global market. No operator wants vice availability has always been a big He asks, do operators really want to tear down its 3G network, therefore bet. This is especially true with LTE with phones to indicate 3G and 4G? Because there is no demand and I can’t get the the proliferation of frequencies being operators won’t tear down their 3G net- equipment. I’m only in Hong Kong – used across the world. works anytime soon, he suggests mov- the vendors won’t give you the time of “I have no doubt that in time 4G ing to stating simply “narrowband” or day if you ask for 2100. Not for many LTE, in terms of scale in acceptance in “broadband”, noting that the intention years to come in fact.” global markets, will obviously be great- from the start was for 3G and 4G to He admits that if you’re not heav- er than 3G. But the fragmentation of work together interchangeably. ily invested in 3G you can think about frequency bands will clearly pose a tech- 18 October 2012 Telecom Asia www.telecomasia.net
  • 20.
    nical as wellas an economic challenge.” He notes that vendors will certainly want to come up with chipsets that sell I’m only in Hong Kong – the vendors in the greatest numbers. “Fragmenta- tion creates a variety of SKUs. I’m not won’t give you the time of day if you sure if they can condense every band into one chip. They probably can, but ask for 2100 MHz it takes time and money. But does it make sense for the players in the eco- system?” This means the choice of frequency, portunities for operators to squeeze With the gradual adoption of mo- he says, is quite critical for operators un- performance out of the core specs of 3G bile broadband, data usage surged, but less you are a very big operator – like in and 4G. given the economic model based on the US – and you can influence things a “We’re talking about the service net- the original pricing that all players coa- lot more. “But if you’re not able to influ- work layer to link the telecom system to lesced around, he says, the industry in ence the supplier community, then you the content wherever that content is on Hong Kong somehow found a way to need to make some bets.” the internet to customers on the device “get out of the valley” of low prices and The third lesson, he says, is master- of their choice.” low margins on data. ing the learning curve in the technical He notes that by doing real-time “I don’t believe we’ve had that scis- implementation of a new technology. network optimization, an operator sors effect. But if there is any more com- “As an operator we do a lot of things can shave time and resources here and pression on operators’ earnings, it will to enhance performance, so we have to there, which means it can squeeze more go back to pure competitive dynamics learn to fit that into the LTE environ- capacity out of what it has. in the marketplace. If others decide to ment. And there are things to develop “Clearly the greater the capacity you drop prices, we’re not talking about the on the OSS side and the BSS side, in have to serve a given number of cus- same thing. But the pricing works here, terms of monitoring the customer ex- tomers, the more you can enhance your and in fact data is priced in a way that perience better in real time and display- performance over the chain of interac- allowed the industry to lift its profitabil- ing in a meaningful format to be used tions triggered by customers.” ity from a very low level.” by different parts of the organization.” Asked about how SmarTone is deal- He noted that competition in Hong He says there is a lot of work there. ing with the so-called scissors effect – Kong is so severe that coverage is far LTE is clearly faster than HSPA when the large gap between the required net- better than in most places. looking at the pure specs, with twice the work investment and the revenue gains “We sunk that cost [in infrastruc- download speed and 5-7 times the up- from mobile data subs – Li claims the ture] and went through that pain early load speed. Hong Kong market is slightly different on with 2G and 3G. Hong Kong opera- “Everything being equal, on a theo- from the rest because it became super tors took a beating on the revenue side retical basis that’s the gap between LTE competitive a lot earlier. then, and now with data they’re reaping and HSPA+ dual carrier. With large file “We’ve gone down the route of the benefits. Ultimately, profitability downloads where the network is just a cheap voice and bundled packages with now is more based on pricing – that’s big pipe and the operator has few op- thousands of minutes and free intra- where the competitive dynamics are be- portunities to tweak the network, that is network SMS long ago. When data ing expresses.” kind of difference you’ll get, subject to came along with dongles, we priced it But he says he’s never happy with his local conditions.” at a point we thought was reasonable, overall margins. “Why am I investing But for more common uses – brows- and it yielded better profit margins than so much and getting so little in return ing, streaming video, downloading apps our tradition voice and messaging busi- compared to all the other guys over- from app stores – Li says there are op- ness.” seas?” TA www.telecomasia.net Telecom Asia October 2012 19
  • 21.
    Q&A: Wholesale Outlook Consolidation coming BICS chief commercial officer Nicholas Nikrouyan explains to group editor Joseph Waring why multi-service players will come out as the winners in the transformation to IPX BICS’ Nicholas Nikrouyan Telecom Asia: How is IPX going Why do you see the multi-service age their voice activities and their mes- to transform the way carriers do operators coming out on top? saging and mobile data activities. business? It’s going to be difficult for opera- It is going to go into more of a con- Nicholas Nikrouyan: One of the first tors and carriers that are very much solidated view, and operators are going things it’s going to do from a commer- focused on a particular product line. to want to deal with up to a maximum cial model is to change the parameters Multi-play carriers that are not only in of five carriers that can, from a service and the way we look at our P&Ls and the voice domain or the data domain level, provide all services. our balance sheets today in terms of and carriers that have a global reach I think we will not see as many car- the profitability of each product line from a capacity perspective are go- riers in five years time as we do today. and the way we define it today, which ing to have an advantage. So basically, It’s going to be basically though invest- is very much segmented by product and [it’s] the carriers that are on their own ments, organic or inorganic activities, so forth. and are multi-service providers today that they [the winners] can create an IPX is going to create an environ- or those that through partnerships environment where there is one seam- ment where a lot of the retail operators can create an environment of multi- less product offering to the custom. today, where the bundling effect comes capillarity and multiple service provid- in, are going to look at one bundle of ers. It’s an environment where bilateral How can wholesale carriers help pricing from a pricing structure and relationships are going to change to a mobile and fixed-line operators various levels of service going through hubbing model, where it’s going to be improve their customer satisfaction it. I think it’s going to impact fragmen- one to many relationships. and profitability in international tation in industry, because IPX is an en- From that perspective operators roaming? vironment where multi-service carriers around the world are going to look for With more people roaming around are going to be the ones who come out providers that can do this seamlessly the world, mobile operators and fixed as winners in terms of how the market and not have too many providers. Today operators in general can make their is going to evolve within the next few you see a lot of operators, for example, operations a lot more effective and ef- years. being interconnected in some cases to ficient in terms of how they provide hundreds of carriers to be able to man- services to the end-user customers. At 20 October 2012 Telecom Asia www.telecomasia.net
  • 22.
    By doing whatI call smart partnerships, we invest in creating the products and in making sure that the mobile and fixed operators don’t have to do the same investment on their own” BICS we invest a lot of money, time and As a wholesale player, what can you to invest and develop new products that energy in making sure we provide the do to mitigate continuously declining serve the mobile community. We tend services so that the operators out there margins? to create a lot of services that add on top don’t have to do the investment on their Partnerships are very important in of the basic layer of voice in terms of re- own. There is no longer the need for that aspect. The fact that we all don’t porting and making sure the operators every operator out there doing individ- need to do the same level of investments understand the behavior of the custom- ual investments to be able to serve their and repeating, creating and inventing ers. Any type of value-added services we end-user customers. the wheel over and over again. There can put on it and new product lines that The basic principle for any operator is no doubt, especially in the voice do- we can add on top of what the industry is to provide the best service possible main, that you see declining margins. has today I think is going to be mitigat- to the customer, which is seamless and When you look at retail operators in lo- ing that decline. at the right pricing structure. Carriers cal markets with triple-play and quad- It’s going to be very difficult to such as BICS can provide those types of ruple-play and bundling effects, a lot of mitigate some of the declines that services. them see voice as a value-added solu- we’ve seen in voice. The other thing is By doing what I call smart partner- tion that is given away basically for free. that the more consolidation that takes ships, where we invest in creating the When we talk about IPX, for example, place, where there is going to be a few products and in making sure that the there is a lot of discussions as to how very large players out there, I think that products work and that the mobile and voice in that environment is going to be should also mitigate to a certain extent fixed operators don’t have to do the priced and monetized. the consolidation of the finances as well. same investment on their own, I think The declining margins are going to But it’s investments in a new prod- those types of partnerships can create a continue, there is no ifs, ands or buts ucts, it’s being creative and basically lot of value for the end-user customers. about it, and the more competition making sure that we respond to the And the service that they get is also there is the more it’s going to take place. customers’ requirements and needs and at the highest level, because we are not We need to make sure we move up the provide services that they see value in competing in the same market for the value chain. using and trying to monetize that in the same customers. From our perspective we continue end. TA www.telecomasia.net Telecom Asia October 2012 21
  • 23.
    view point By Geoffroy Deschamps, Luc Grimond, Monte Hong – Accenture Transforming the network for the digital age Telcos have an opportunity to transform their networks into starring roles that today’s customer demands are dictating W e live in a digitally and converge their internet access (such consumer devices, has dramatically demanding world, as IP DSL and fiber), IPTV and wireless impacted data consumption of wire- especially as the thirst networks. less subscribers. Some CSPs have had for data continues to In addition, CSPs will need to en- 8,000% growth on their networks over grow. To support new hance their current networks with real- the last three years. If they have not data services communications service time measurements, data correlation already done so, operators will have to providers (CSPs) need to transform and prediction, and customer-specific stop unlimited data plans, increase the their networks in ways more profound profile and behavior and location-based per-gigabyte price of data plans, and than the analog switch off, the creation information. They will need to improve monitor these outsider customers and of the cellular network or the transfor- coordination across network planning, implement fair-use policies. mation to all-IP environments. delivery and operations to get network On the supply side, operators should It isn’t going to be easy. And as de- organizations to work together. increase capacity to capture the value mand escalates, tremendous constraints To address all these challenges, CSPs generated by the extraordinary demand will be placed on networks, impacting will have to master three types of net- for data, upgrade to next-generation the entire end-to-end network life cy- work capabilities. networks and install fiber networks all cle, from network planning to opera- the way to the cell sites or to the curb. tions. CSPs will learn how to transform 1. Planning & engineering Additionally, operators should find al- their networks and their support sys- To successfully fulfill growing ca- ternative ways to offload traffic in stra- tems, which will take them into the next pacity requests, operators should man- tegic areas. generation, by using powerful tools for age both the supply and demand side One solution is to deliver mobile infrastructure, delivery and operations. and find alternative ways to offload data traffic through the Wi-Fi access The changes will be monumental, traffic from the bandwidth-constrained network, which improves the quality of since, as operators upgrade their net- networks such as the cellular backhaul. service and user experience, and avoids works to fiber and 4G, they have to On the demand side the ability of localized network congestion issues. plan for the all-IP transformation, sun- networks to deliver high-bandwidth Using Wi-Fi offload is becoming an set their legacy voice network (such as media content, combined with the in- important part of many carriers’ net- POTS or plain old telephone service), crease in screen size and resolution of work strategy to improve network per- 22 October 2012 Telecom Asia www.telecomasia.net
  • 24.
    formance in busyareas. CSPs should cation, device type, demographics and CSPs should recognize that consider- consider strengthening this strategy payment history. able value can be extracted from ex- and adapt it to various environments, Using the data, CSPs could, for ex- isting products, which may be used such as stadiums, airports or residences, ample, offer a service to credit card by millions of customers. As a result, using home-based Wi-Fi routers and companies for their high-limit credit CSPs should consider restructuring femto-zone services. customers, sending alerts to both cus- their product portfolio in a way that CSPs should also consider creating tomer service representatives and cus- allows the network and IT organiza- separate strategy and planning func- tomers when a purchase or debit is tions to streamline their operations and tions to identify emerging technologies made in Singapore using a card while processes and take cost out these high (mainstream and otherwise), define the the person’s cellphone locates them in fixed-cost businesses. serve strategy and specify the required Bangkok. Ordinarily, the marketing organiza- supporting network architecture. In tion sets the requirements for the net- addition, CSPs should consider the op- 3. Operations work and IT organizations to support portunities available through a well-ex- CSPs, of course, need to effectively their growth agenda. In this case, the ecuted network-sharing venture. control their operational costs while roles should be reserved, with the net- Based on Accenture’s experience, a dealing with an increasing number of work and IT organizations setting the well-executed network sharing venture complexities, such as interconnected requirements for the marketing organi- has the potential to reduce standalone and converged services, and the pro- zation to support their cost-reduction run costs by 20-40%. From one-third liferation of technologies and devices. agenda. Systems and network invest- to two-thirds of those benefits are root- This requires streamlining operations, ments should be capped and limited ed in cost avoidance while the balance redesigning their organizations, pro- to solving critical issues or to develop- results from actual cost reductions. cesses and systems, and finding ways ments that will facilitate product ra- Also, network sharing can help CSPs to lower the cost of operating existing tionalization and customer migration significantly accelerate deployment networks such as 2G and POTS. At the to next generation of products. speed, plug coverage gaps and ultimate- same time, they should transition the ly improve the customer experience and costs of planning, building and operat- The outsourcing option grow revenues without increasing net- ing existing and new networks and ser- CSPs that want to transition to a work costs. vices to next-generation networks. more efficient, revenue-generating op- One way to achieve this is by stream- eration should also consider outsourc- 2. Delivery lining operating models with well- ing as a strategy that can both reduce Finding ways to monetize their net- defined, functional “building blocks” costs and improve operations. By out- work assets is undoubtedly at the top of that standardize processes. One North sourcing a spectrum of network opera- most CSPs’ lists. One way to do so is by American CSP used this modular ap- tions – such as planning, engineering, making the network itself “intelligent”, proach to reduce order cycle time from provisioning and management. One converting raw network data in a sim- 30 to 60 days, to 21 days, while sustain- North American CSP achieved 40% ple format for marketing and commer- ing a 60% volume increase and reduc- cost savings and experienced improved cials purposes using network analytics. ing costs by 22%. service in a number of areas, including There is huge value to dynamically link Other CSPs balance operation ex- the percentage of orders meeting the customers to their products and servic- cellence by including in their operating customer-desired due date. es. Network analytics, used effectively, model a set of measurements that work It’s certainly not an easy time for can enable CSPs to proactively respond across a range of apparently conflict- CSPs and their strapped networks. to quality of service issues, improve the ing key performance indicators (KPIs) However, by taking appropriate actions, user experience and allow the network in functions that include expenditure they can take hold of a unique oppor- itself to be a core competitive advantage (capex/opex), customer experience, tunity to place their networks into the and differentiator. network and service quality, or adop- starring role that today’s customer de- While network analytics enables tion of new technology. Still other high mands are dictating. TA CSPs to leverage information from the performing CSPs operate their growing Geoffroy Deschamps is a manager network to improve customer profiling, products and markets differently than and Luc Grimond is a senior manager it is also possible to use data gathered existing products. with Accenture’s communications, me- to develop customer-focused offers When considering products such as dia and technology strategy practice; aligned with their needs and history. 2G, ATM DSL or POTS, CSPs should Montgomery Monte Hong is Accen- Data analytics aggregates and analyzes think with the end goal in mind – typi- ture’s managing director for the com- network data, based on things like lo- cally “platform retirement”. However, munications industry group www.telecomasia.net Telecom Asia October 2012 23
  • 25.
    Country Focus: indonesia Serene Chan, Frost & Sullivan Collaboration: The path to growth T he Indonesia mobile commu- foothold with a 75% share of the mar- sion from the Saudi Telecom when the nications market is known for ket. Clearly, the established players have key stakeholder raised its shareholding being intensely competitive. the financial muscles and brand equity to 80%. More recently, Bakrie Telecom The market remains highly to counter price-cutting measures from and Sampoerna Telekomunikasi started promising with abundant the smaller operators. working toward a share swap to inte- upside opportunities. However, with However, the competitive landscape grate the two businesses under a single mobile penetration approaching 120%, and value chain are changing with the management. there is increasingly less room for sub- emergence of over-the-top services and The consolidation of resources and scriber growth. numerous content providers offering scale are accompanied by a greater em- During the most recent financial dis- voice and messaging services for free. In phasis on the customer experience, with closure, a number of operators reported a price-sensitive market like Indonesia, moves to improve the quality of calls, further downward pressure on ARPU. we can be certain that consumers will connections and mobile internet speeds Clearly, the market conditions signal an jump on them. The innovativeness of key to driving growth. urgent need to shift from a subscriber- operators will be put to test. The strategy comes as no surprise based model to a revenue-generating The smaller players have been re- given that Indonesia’s smartphone pen- one to achieve future growth. sponsive to market challenges as they etration rate of 12% is causing mobile Smaller operators’ primary strategy prove their resiliency through mergers operators to feel the competitive pres- has been to aggressively cut prices. As and acquisitions. Notably, Mobile 8 and sure from over-the-top players. The all players retaliate it has become clear Smart Telecom last year integrated their Android operating system is well po- that competing primarily on price is assets and created a new brand identity sitioned to overtake RIM in Indonesia. not sustainable even if the market is still and tag line – “I Hate Slow” – that struck With Android smartphones priced be- expanding. Despite having more than a chord with consumers. Axis, another low $300 and getting cheaper, mobile ten mobile operators for years, the big fast growing operator, received $1.2 bil- operators are bracing themselves for three players maintained their strong lion in support for its network expan- unprecedented challenges. 24 October 2012 Telecom Asia www.telecomasia.net
  • 26.
    Greater collaboration wouldenable operators to focus on brand commu- nication and educating consumers on their value proposition” Although the emergence of afford- sumption needs, including their choice We believe that greater collabora- able smartphones is arguably a contrib- of mobile apps and content and usage tion would enable operators to focus utor to declining voice and messaging pattern at different times of the day to on brand communication and educat- revenue, the rising adoption also gives develop a pricing model around those ing consumers on their value proposi- operators the opportunity to differen- characteristics. tion using non-technical jargon that tiate themselves in a way that was not At the same time, in delivering on consumers could relate to. It has barely possible in the past. First of all, the pro- their promises for better internet speeds been a year since the government had liferation of white-label smartphones and wider coverage, the operators’ cur- to cancel all mobile value-added ser- offers the opportunity for mobile oper- rent priority would be to enhance their vices to address mounting complaints ators to subsidize smartphones at a low- networks to cope with exploding data from subscribers who were shoved with er cost. Secondly, an effective bundling consumption coming from a larger unwanted value-added services. To re- strategy comprising devices, voice, mes- number of subscribers. But given that gain consumers’ trust, operators need saging, data and value-added services ARPU has remained tight for many op- to launch a range of attractive mobile would enable operators to generate erators, capital expenditure would be a commerce applications and services. small-screen revenue streams. Higher strain on their resources. Although years of fierce price com- data usage could be encouraged with With these challenges in mind, a petition has generated a sense of mis- the additional bundling of multi-SIM few questions arise. Is the network in- trust among operators, they have to re- cards for smart devices to cater to the frastructure key to differentiation and alize that their competitors are not just market’s multi-SIM culture and grow- generating higher returns? Would a their traditional rivals but a whole army ing popularity of tablets. collaborative approach be a viable busi- of content providers offering a plethora While bundling seems like an obvi- ness model? Would the sharing of next- of services for free. TA ous strategy, an operator’s success de- generation infrastructure bring about Serene Chan is an industry analyst pends heavily on its ability to identify a win-win outcome to lower costs and in Frost & Sullivan’s ICT practice, Asia and assess its target segment’s data con- accelerate network deployment? Pacific www.telecomasia.net Telecom Asia October 2012 25
  • 27.
    CSL appoints CEO Robert Vrij has become president OpenCloud names CTO Telstra has appointed of global sales and marketing while Telecom software supplier Phil Mottram to lead Stephen Carter has been appointed OpenCloud has appointed former its Hong Kong mobile managed services president and EVP Vodafone and Airwide executive Phillip subsidiary, CSL. of corporate restructuring. Philippe Stubbs as its new CTO. Stubbs replaces Mottram is currently Keryer is now president of networks David Ferry, who assumes a newly created executive director of and platforms business. role of chief engineer with the company’s telecomcareer global sales at Telstra R&D division in New Zealand. Global. He joined Telstra Phil Mottram Thuraya taps media from BT where he was director of sales services head Altair appoints VPs for BT’s Openreach. Mobile satellite services operator Israel-based Altair Semiconductor Han Willem Kotterman, currently Thuraya Telecommunications has has named Chee W. Kwan as VP of CSL’s acting CEO, has been promoted named John Huddle as its new head of worldwide sales and Uri Yaffe as VP of to executive director for strategy market development for media services. business development. and business development at Telstra He will oversee the development Prior to Altair Semiconductor, International Group. and execution of the company’s Kwan was VP of worldwide marketing Separately, Bill Xiang, former CEO global market strategies, pricing and and sales at BroadLight. Yaffe previously of ZTE Australia and New Zealand, operations of its MediaComms suite. founded and served as the CEO of has been named executive VP for mass Cellular Bridge, a business development market at CSL. Small Cell Forum appoints and consulting company focused on the chairman and CEO telecom and internet industries. New head for BT Global The Small Cell Forum has named Services Gordon Mansfield as its new chairman Clarity hires global sales BT has promoted and Graham Wright as CEO to handle VP Luis Alvarez to CEO of the day-to-day management of the Jon Collins has joined Clarity as SVP BT Global Services. Forum’s activities. for its global sales and alliances team. Alvarez will take over Mansfield, currently executive Before joining Clarity, Collins has from Jeff Kelly, who will director for small cell solutions and 30 years of experience and held senior continue to be part of RAN delivery at AT&T Mobility, roles in leading telecoms technology the BT team, becoming a Luis Alvarez succeeds Simon Saunders, who is companies including Telcordia senior executive advisor to BT in the US moving on after founding the Forum in Technologies, Syndesis, AT&T, Contel in a part-time capacity. 2007. ASC and Comsat UK. Alvarez has been with BT for 12 years The Forum has also announced its He also served on the board and the in a variety of roles, and is most recently new executive board which includes executive committee of the TM Forum president of BT Global Services Europe, representatives from: Airspan, Alcatel- for 6 years. Middle East, Africa and Latin America. Lucent, AT&T, Cisco Systems, Ericsson, InterDigital Communications, ip.access, IDC appoints telecom lead Alcatel-Lucent reshuffles Mindspeed, NEC Europe, Nokia Charles Reed Anderson has joined Alcatel-Lucent has Siemens Networks, Qualcomm, Radisys, IDC as associate VP and head of the announced a series of Softbank, Ubiquisys and Vodafone. telecom practice. Anderson will head management changes, the firm’s telecom research and co- as part of a restructuring Trend Micro gets new lead its mobility practice in APAC. that will be effective country manager Previously, he was head of innovation from January 1. Trend Micro has for APAC at BT Global Services. Paul Tufano will take named David Siah on the newly created Paul Tufano as country manager Contacting Telecom Career position of COO role in addition to his to lead its Singapore current role as the company’s finance operations. Siah joined Advertising: Gigi Chan chief. He takes responsibility for global Trend Micro from Tel: 852 2589 1338 Fax: 852 2559 7002 supply chain and procurement, and for Orion Health, a provider E-mail: gchan@telecomasia.net three individual focused businesses: of clinical workflow David Siah Editorial: Fiona Chau enterprise, strategic industries, and and integration technology for the Tel: 852 2589 1333 Fax: 852 2559 7002 submarine. healthcare sector. E-mail: fchau@telecomasia.net 26 October 2012 Telecom Asia www.telecomasia.net
  • 28.
    eventscalendar Networking opportunities across Asia Date Event Location October 08 - 10, 2012 Telecom Cloud Services APAC Hong Kong SAR, China October 11, 2012 Indonesia Telecoms International Summit Jakarta, Indonesia October 22 – 26, 2012 CTO Forum 2012 Mauritius Oct 29 – Nov 01, 2012 CASBAA Convention Hong Kong SAR, China November 27 – 28, 2012 Customer Experience Management Summit Kuala Lumpur, Malaysia November 28 – 29, 2012 Capacity Asia 2012 Bangkok, Thailand November 29, 2012 Telecom Asia Readers’ Choice Awards Kuala Lumpur, Malaysia November 29, 2012 Telecom Asia Insight Summit Kuala Lumpur, Malaysia December 03 – 05, 2012 Carrier Ethernet APAC 2012 Hong Kong SAR, China January 16 – 18, 2013 Convergence India New Delhi, India January 20 – 23, 2013 PTC Honolulu, USA Feb 25 – Feb 28, 2013 GSMA Mobile World Congress Barcelona, Spain March 12 – 13, 2013 Management World Asia 2013 Singapore March 25 – 27, 2013 Carriers World Asia Bangkok, Thailand April 09 – 10, 2013 Broadband World Forum Asia Hong Kong SAR, China April 13 – 16, 2013 International ICT Expo Hong Kong SAR, China April 18 – 19, 2013 Telecom Asia Awards & Telco Strategies 2013 Kuala Lumpur, Malaysia For full details of the events, visit www.telecomasia.net To list an event, contact Gigi Chan at gchan@questexasia.com www.telecomasia.net Telecom Asia October 2012 27
  • 29.
    Post Show Asian Carriers’Conference • September 3-7 • Cebu, the Philippines Wholesale players ponder bilateral automation T he wholesale sector may be suffering, with prices plum- Telstra’s Jim Clarke meting and volume growth slowing, but you wouldn’t know it by the 1,200 execu- tives who spent the better part of a week in Cebu, Philippines, in early Septem- ber ironing out bilateral deals with their many partners. Judging from discussions with a number of telcos, that’s a lot of voice and a bit of data. A common question when people would meet was “do you handle voice OR data?” So much for convergence. Doy Vea, chief wireless advisor at Smart Communications, set the tone for the wholesale gathering by boldly stating that: “It’s the end of the world ring to a new telecom wholesale-retail problems, which will continue into the for old business models”. He said that ecosystem.” future. according to Ovum, 75% of voice traffic Telstra Global’s Jim Clarke said in Epsilon Telecommunications CEO now is VoIP. Margins are continuously his presentation that as the line be- Andreas Hipp said that the rise of global being squeezed and increased volumes tween wholesale and retail gets blurred exchanges, such as network hubs, is cre- can only make up the gap for so long. the need for quality networks only be- ating new ways to interconnect, which Vea said the future is to “go retail,” comes more important. “Dumb pipes is driving a move away from the legacy which was the theme of the eighth in the future will be very important.” approach. Expanding volumes, lower Asian Carriers Conference – “Transfer- A common theme among the five prices of traditional wholesale services, plenary speakers was the im- short lead times and increasing techni- portance of IPX in enabling cal complexity, he claims, make it more Epsilon’s Andreas Hipp wholesale players to move difficult to manage everything in-house. up the value chain. Clarke “It is difficult to maintain your own said IPX will allow mobile infrastructure and interconnect base operators to offer faster at the required cost points to remain speeds, higher capacity competitive and flexible due to a lack of bandwidth and introduced scale,” Hipp said. Epsilon’s recommend- new services and apps. ed response to the crunch, naturally, is While IPX is expected to outsource to reduce the required in- to help operators innovate vestment and the risks. more rapidly, Edwin van Verizon Enterprises Solutions’ Carl Ierland from iBasis point- Roberts emphasized that telcos’ core as- ed out in the panel discus- set is the network, but “we have to rein- sion that it won’t slow the vent ourselves”. He believes operators are decline in prices and by in a position to fundamentally transform no means will fix telcos’ main the way businesses operate today. 28 October 2012 Telecom Asia www.telecomasia.net
  • 30.
    berts Verizon’s Carl Ro With their global networks and ad- vanced connectivity strategies, Roberts said carriers have the opportunity to improve operational models in indus- tries such as health care and transpor- tation. Ian Watterson from CSG Interna- tional – who spoke on “How to swim with the sharks and survive” – said telcos need to learn that they “can’t do it all” and need to partner, in relation- CSG’s Ian Watte ships where both parties benefit. “In the rson content supply chain it’s all about how to work out equitable revenue sharing deals, which requires treating your part- ners as customer.” Given all the talk of the urgency of moving to all-IP networks, it comes as a bit of a surprise that just 61% of telcos haven’t changed much and re- say they already have live voice traffic on main largely manual. migrated IP interconnections. One in The Cebu shindig isn’t a ten say they haven’t yet or aren’t ready/ one-off negotiation mara- willing to start a migration project. thon. The wholesale crowd In his presentation, Philippe Mil- meets at PTC in Hawaii in let, chairman of the i3forum, said while January and ITW in Chicago 63% have a clear, aggressive IP-migra- in May – and many will also tion strategy, 25% don’t really have a be at BARG in Greece this migration strategy. These numbers were month. based on a small survey of done at ITW But help apparently is on the way. in May. A handful of carriers have set up the A representative for a large US telco Global Business Exchange for Telecom, who is with Deutsche Telekom, said told Telecom Asia there’s no econom- or GBET, which held a workshop at the that addressing these pain points will be ic reason for an operator with TDM event. The founding members are Ve- a lengthy process but “a new approach switches to replace them with IP con- rizon, TeliaSonera, Deutsche Telekom, to old problems” is essential as the ex- nections (for fixed voice). He reckons PCCW, iBasis and Telarix. change of data between carriers has be- ten years from now, there still will be The association’s goal is simple: come increasingly complex and costly. plenty of TDM switches around. improve back-office efficiency by auto- Verizon’s Henrik Liungman said mating the currently cumbersome pro- that the telecom industry “has a ways to Manual processing? cesses of working out agreements and go in its level of maturity in streamlin- The ACC has quadrupled in size getting signoffs. The first step is setting ing processes. The banking industry has since it was started eight years ago. In standards. GBET aims to announce a SWIFT for international transactions.” that time carriers’ methods for working contract management support system He noted that no one could imagine out interconnect agreements, some- at ITW next May. banks handling these manually. TA times with more than 100 other telcos, GBET chairman Margaret Morosi, – Joseph Waring www.telecomasia.net Telecom Asia October 2012 29
  • 31.
    backpage briefing Wrong number – again Vodafone has pulled a TV advert in New Zealand after twice posting a phone number that was too similar to those of private customers. The operator first changed the number quoted in the ad after one New Zealander was bombarded with calls and texts seeking more details of a new data plan. However, the carrier made the same mistake with the new number, resulting in a second citizen receiving around 100 unwanted calls. TA Sex lands Google in hot water Google is facing accusations of political interference for refusing to run adverts for sex in Australia. Political group the Australian Sex Party has made a formal complaint alleging the search giant refused to run its publicity in the run up to a recent by-election. The party claims the refusal constitutes unlawful interference that benefitted rival political groups. Google claims the ads were refused because of the party’s tax status. TA Ex-lovers keep tabs on Facebook Authenticate images – If you’re worried about authorities monitoring your every move via social at a cost networks, think again. A picture used to tell a thousand words, but Fresh research suggests you should these days it’s more likely to be made up from a be more worried about your ex keeping thousand sources. tabs on you via Facebook than the police Now you can tell if your eyes are being or secret services. The research claims deceived thanks to a US startup, which has up to 50% of the social network’s users released software that probes the meta data utilize the site to monitor their exes, with in digital snaps to prove their authenticity. potentially damaging consequences to Fourandsix Technologies is the their emotional recovery. TA brainchild of a digital forensics boffin and a former Adobe Photoshop executive, but its software is likely to appeal only to security personnel as it costs $890. TA 30 October 2012 Telecom Asia www.telecomasia.net