Jacques FAN KABWITA has over 15 years of experience in the telecommunications industry in the Democratic Republic of Congo. He has held several leadership roles including Head of Sales Operations at Tigo DRC and IT Support Manager at Orange DRC. He has a background in computer engineering and skills in areas such as programming, database administration, and radio network planning. His experience also includes developing commercial frameworks, managing projects, and analyzing performance metrics.

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Jacques FAN KABWITA
fan.jacques@gmail.com | +447587372481|+243898900119 | 120, Syon Lane Isleworth Hounslow
TW7 5NJ, London |
PERSONAL STATEMENT
I am an energetic, ambitious person who has developed a mature and responsible approach to any
task that I undertake, or situation that I am presented with. Graduated in computer engineering and
worked in different department in Telco Company during the last 8 years.
The experience accumulated during the last 8 years gave me a global vision of what kind of support
the company needs to improve business from technical department. Business strategy and
Operational deliver top mind.
I’m excellent in working with others as a team, to achieve a certain objective on time and with
experience.
EMPLOYMENT
Head of Sales Operations | OASIS - Tigo DRC – A Millicom International Cellular SA
group|www.tigo.cd
Kinshasa | August 2015 – Present
Sales and distribution needs to maintain efficacy and delivery top of mind with the day to day
operation tasks. The sales operation consists to supervise, monitor and lead the way sales teams
are executing strategy decision, and it consists to bring business tracking visibility and process
implementation.
OBJECTIVES
 Manage a successful sales support team and ensure that the team consistently meet or
exceeds daily sales performance metrics.
 Work with EVP of sales to create and maintain a world-class sales culture, focused on
delivering results by providing ongoing coaching and development of sales support staff.
 Analyze performance metrics data and leverage it to effectively coach and develop the sales
support team.
 Responsible for the development and implementation of new processes and procedures for
effective and efficient team operation.

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 Responsible for the development and implementation of new processes and procedures for
effective and efficient team operations.

 Act as a liaison/partner between the Sales Team and other internal customers.
 Remain knowledgeable of key processes, business initiatives and internal resources in order
to assist the sales team and recruitment in accomplishing company goals.
 Work closely with Sales Managers and the Pricing Analysts to address contract issues or
concerns and to ensure the timeliness of contract review.
 Approve expenses and manage profitability reporting as it relates to field metrics.
 Provide support to divisional leadership (i.e. reporting for RVP), as necessary.
 Identify opportunities and weaknesses within territories and make proposals to create value
and increase operational efficiency.
 Work closely with Marketing to create, implement, and track successful marketing campaigns
that maximize Craneware’s visibility with hospitals, executives and professional associations.

Attend conferences and professional association meetings and promote Craneware product
solutions and brand to increase leads and drive sales.
 Complete sales forecasts and sales activity reports and presentations in a timely manner.
 Effectively manage sales operation expenses to ensure delivery of internal gross margin
goals.
 Identify opportunities and weaknesses within territories and make proposals to create value
and increase operational efficiency.
 Work effectively with internal support departments (Marketing, Professional Services, and
Product Development) to develop effective sales strategies that promote sales to new and
existing customers.
Tools & Project Specialist Africa (S&D) | Millicom Services UK Ltd | www.millicom.com
London | January 2014 – August 2015
Sales and distribution department in all Africa (Tigo) use tools for their daily tasks (Acquisition of news
subscribers, Distribution of air-time product, scratch cards, devices, etc.), to improve performance,
sales & distribution framework project should be realized. Build an ecosystem integrated with all the
platforms in the commercial process. Support operation in regional strategy with specific follow up.
OBJECTIVES
 Coordinate the process of sales and distribution tools in Africa
 Evaluate Market strategy defined, adapt tools and processes to be aligned with.
 Monitor and manage the entire Commercial framework change for each operation
 Create a workflow of changes and update in the commercial framework
 Support the development and monitor the configuration of sales and distribution framework
 To shape sales and distribution tools to fit Africa market expectation
 Coordinate the best practice replication between Africa markets
 Software factory management
 Reporting automation
 Project management

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IT GTM Support Manager | Oasis s.p.r.l – A Millicom company – Tigo DRC | www.tigo.cd
Kinshasa | January 2013 – January 2014
Sales and distribution, faced issue to coordinate exchange with technical department in term of
projects, tools, DWH Reports, data accuracy, etc. A technical interface was required to help sales and
distribution department to improve their interactivity with technical department. Interface role between
the sales and distribution department needs and what technical department should deliver.
OBJECTIVES
 Commercial application, planning and administration
 Commercial application rollout
 Business Decision Support
 Head of Commercial Support
 Best Practices Implementations
 DB Backup Policy Implementation
 Internal Audit and Monitoring Application
 Coordination with Commercial Navigation and all the GTM and consumer departments
 Reporting automation
 Project Management
DSI – IT Operation | CCT – Orange DRC | www.orange.cd
Kinshasa | May 2012 – January 2013
During the rebranding, there was a need of responsible to supervise all technical migration especially
the Convergence Billing System (Zmart) which was the main and critical platform to migrate.
Managing and supervising Manage service team was in my responsibility. Responsible of Marketing
product implementation.
OBJECTIVES
 Convergence Billing System (Zsmart) migration supervisor
 IT project responsible
 Provisioning System Responsible
 Manage Service (VC, Mediation System, Reporting, Product Configuration) Responsible
 Call Center Application supervision
 New product coordinator
 In house Application responsible (Implementation and Integration)
 Helpdesk coordination
 IT Operation responsible

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IT Support Manager | Oasis s.p.r.l – A Millicom Company Tigo DRC | www.tigo.cd
Kinshasa | February 2011 – May 2013
In this position, I was responsible for overseeing projects in this field. They supervise teams of
software engineers, programmers and support staff in the creation of new software. This position is a
mixture of between business management and technical know-how, both which are necessary in the
production of new IT systems. Supplier interfaces in term of deployment, support or implementation
of new applications.
OBJECTIVES
 Responsible for the activities of IT operations, including data administration, security, change
management
 Provide thought leadership IT strategy, operations, cost optimization, innovation and
efficiency improvement
 Develops long term vision of technology and solutions.
 Ability to provide direction for a highly technical team that supports complex environment
 Negotiate with key stakeholders involving prioritization of projects and resources
DBA & DWH Admin | Oasis s.p.rl – A Millicom Company Tigo DRC | www.tigo.cd
Kinshasa | June 2010 – March 2013
As DBA, I was responsible for the performance, integrity and security of the database. Also involved
in planning and development of database as well as troubleshooting anyissues on behalfof the users.
VAS responsible (in-house solution).
OBJECTIVES
 establishing the needs of users and monitoring user access and security
 monitoring performance and managing parameters to provide fast responses to front-end
users
 mapping out the conceptual design for a planned database
 further refining the physical design to meet system storage requirements
 capacity planning
 writing database documentation, including data standards, procedures and definitions for the
data dictionary (metadata);
 working closely with IT project managers, database programmers and multimedia
programmers
 commissioning and installing new applications and customizing existing applications in order
to make them fit for purpose
 controlling access permissions and privileges
 Researches and evaluates software, system upgrades and enhancements, and provides
technical Recommendations
 Develops processes and applications for migration/transformation of data from College-wide
systems to the data warehouse system

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 Installs, deploys and upgrades data warehouse systems applications; maintains
documentation, and performs routine systems administration maintenance activities
 Responsible of migration of data through manual or ETL processes, revision and update of
data marts and cubes, procedure development, troubleshooting, system configuration,
security administration, and account setup
Database Administrator | Oasis s.p.r.l – A Millicom Company Tigo DRC | www.tigo.cd
Kinshasa | April 2007 – June 2010
As DBA, I was responsible for the performance, integrity and security of the database. Also involved
in planning and development of database as well as troubleshooting anyissues on behalfof the users.
VAS responsible (in-house solution).
OBJECTIVES
 establishing the needs of users and monitoring user access and security
 monitoring performance and managing parameters to provide fast responses to front-end
users
 mapping out the conceptual design for a planned database
 further refining the physical design to meet system storage requirements
 capacity planning
 writing database documentation, including data standards, procedures and definitions for the
data dictionary (metadata);
 working closely with IT project managers, database programmers and multimedia
programmers
 commissioning and installing new applications and customizing existing applications in order
to make them fit for purpose
 controlling access permissions and privileges
Radio Network Planning Engineer | Oasis s.p.r.l – A Millicom Company Tigo DRC |
www.tigo.cd
Kinshasa | June 2006 – April 2007
The Network Engineer performs design, optimization and audit of a network to meet the customer
requirements. Designing & optimization of RAN, BBA, Transmission, Core, OM and Services
Networks. Performance Optimization, Technical Solution Consulting, Audit & Benchmarking, and
Technique Trials.
OBJECTIVES
 Drive Test responsible
 Network Performance tracking
 Technical Site Survey Coordination
 Frequency planning
 In charge of RNP Tools (Air-Com Asset Tool, TEMS, NEMO, etc.)

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Radio Network Planning Engineer | COMAX s.p.r.l | www.comax.cd
Kinshasa | January 2006 – June 2006
Supervised and lead rollout of COMAX s.p.r.l as new ISP. Definition of deployment diagram around
Kinshasa (Access points, Interferences management, etc.). Responsible of Service quality and
commercial team member.
OBJECTIVES
 Supervision of onsite deployment
 Responsible of Data room
 Innovation lead and application integration
 Budget management
 MOTOROLA technology contact point
OMC Engineer (Trainee) | Celtel ( Airtel)| www.airtel.cd
Kinshasa | August 2005 – December 2005
Mainly, the monitor of network (GSM) alarm and automation of reports for field office engineer.
 Monitoring the Network Alarms
 Uploading of new SW of network elements from NOC/OMC
 Addition / deletion of hardware configurations from NOC/OMC
 Generating reports of alarms and network performance
 Configuration of BTS and MW in NOC/OMC
 BTS performance tracking
BTS Field Engineer (Trainee) | Celtel ( Airtel)| www.airtel.cd
Kinshasa | July 2004 – July 2005
 Develop and maintain BTS/TD-LTE project competence, process, and documents for
deployment
 Perform advance troubleshooting and follow documentation and independentlyresolve project
issues.
 Coordinate actions and investigation of technical Issues between Customer, regional
management
 Ensure qualitycustomer satisfaction survey targetsand carry end to end RAN supportfunction

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KEY SKILLS
 Technical Skills :
- Programming (PHP, C#, JSP, etc.)
- PL/SQL and SQL
- Scripting (Shell & Batch)
- Oracle 10G/11G
- Linux (Centos, Redhat, Ubuntu, Unix)
- Windows (windows server, XP, 7, etc.)
- Radio Frequency Drive test
- MS SQL, MySql, Postgres
- LDAP
- Exchange Server
- Drive test tools management ( Nemo, Tems,
- MS Sharepoint
- STK menus (WAC Menu)
- SMS Gateway ( Kannel and Ozeki)
- ETL Tool (24x7)
- SUN system
- Web Server configuration (Tomcat, Apache)
- GSM Network
 Professional Skills :
- Leadership and management
- Interpersonal Abilities/Active listening
- Flexibility/Adaptability/Managing Multiple priorities
- Analytical Research
- Planning /Organizing
- Problem-Solving/Reasoning/Creativity
- Project management
- Process Improvement
- Operation and System Analysis
- Sales and Distribution
- Computers and Electronics
- Team work

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ACHIEVEMENTS
 Frequencies Planning for all Tigo DRC network during first network cutover (2006)
 Building DWH environment for Tigo DRC (2008)
 Distribution management System (DMS) Customization for TIGO DRC (2009)
 Development and Integration of CRM Light for Tigo DRC (2010)
 Development and Integration of registration system “FUNGOLA” (2010)
 Convergence Billing System (Zsmart – ZTE) for CCT – Orange DRC (2012)
 ZTE Manage service reorganization for CCT – Orange DRC (2012)
 Business Operating Center reorganization for All Tigo Africa
 Sales and Distribution framework Africa phase1&2 for Millicom Services UK Ltd (Africa)
PLATFOMS EXPERIENCES
 Billing Mediation System ( Callgate)
 Billing Interconnect System (Inopac)
 Billing Fraud System (Watch Dog)
 Financial System ( SUN System, POS AdvanceNet)
 Provisioning System ( Tertio, ZTE)
 Distribution management System ( DMS)
 Commissioning manager System ( CMS)
 Convergence Billing System ( ZTE Zsmart)
 Intelligence Network (Huawei IN)
 Over The Air System (Smarttrust)
 Remedy System

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EDUCATION
 MBA Student (Leadership and Sustainability) | RKC – University of Cumbria (UK)
September 2014 – Present.
 Graduated in Computer science (Computer Engineering option) | University of
Kinshasa 2006
 Post-Graduated in Mathematics | University of Kinshasa 2004
TRAINING
 AirCom Enterprise Tool (Optima, Asset 3G, Connect) | Kinshasa July – 2006
 TektronixK15 (trace)|Kinshasa August – 2006
 Drive test TEMS Tools | Kinshasa September – 2006
 Expert Radio Network Planning | CHINA (Shenzhen) December – 2006
 Management Leadership1 | Kinshasa August – 2007
 Expert PL/SQL | Kinshasa January – 2008
 Linux (fundamental and advanced) | Kinshasa March – 2008
 SUN System (fundamental and advanced) | South Africa November – 2008
 POS System (AdvanceNet) | South Africa November – 2008
 POS System Integration | South Africa June – 2010
 Management Leadership2 | Kinshasa June – 2011

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PERSONAL INTERESTS
During my spare time I enjoy relaxing and going out with family and friends. I also enjoy cooking,
listening to music, and playing football. Swimming is also among my relaxing favorite moment.
REFERENCES
 Barthe N’Tsabali (Regulatory Affaires Airtel DRC) (+243) 999 964 904
 Jean Claude Domilongo (Information Category Manager) (+233) 266 000 041
 Jordan TSHILOMBO KABAMBA (Application Service Lead IBM DRC) (+243) 999 964 331
 Akbar Ladak ( COO at Smart East Africa) (+256) 742 020 013

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