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Communication Styles Toronto Agile Meetuup May 2016

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Slides from Sue Johnston's presentation to May 16 Agile Toronto Meetup group - Communication Styles

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Communication Styles Toronto Agile Meetuup May 2016

  1. 1. Communication Styles Employing and enjoying team differences Sue Johnston
  2. 2. Please Note SLIDES ≠ PRESENTATION • These slides are designed to be viewed in conjunction with human beings talking and interacting with you. • They may make little sense to you if you were not at the live session.
  3. 3. 7,423,134,764 This question will not be on the exam
  4. 4. Session Objectives • Recognize differences in people’s communication styles • Identify your own communication style • Develop strategies for working with people whose styles are different from yours First Value of the Agile Manifesto
  5. 5. Who is Sue? Helping you change your world, one conversation at a time • Coach Skills for the Agile Workplace • Facilitation Skills for the Agile Workplace Coach Author Trainer Organizer Places I’ve worked or studied that shaped my views June 9-10 Ontario Science Centre
  6. 6. “We need to see our differences as something other than flaws.” David Kiersey
  7. 7. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  8. 8. Please hold your questions until you have one!
  9. 9. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  10. 10. Change it – or not?
  11. 11. Audience Determines Meaning • You want them to hear the meaning you intended • Not the one they are going to make up for themselves • Knowing about styles can help
  12. 12. Conscious Communication 1. Know your purpose 2. Know your message 3. Know your audience 4. Know yourself
  13. 13. Origins • Plato • Carl Jung • MBTI (Myers-Briggs) • Temperament (Kiersey) • Simple model
  14. 14. What’s Your Style? Using side one of the assessment • For each question, select the answer most like you • Tally the As, Bs, Cs and Ds. Exercise
  15. 15. INTUITION HEART EVIDENCE HEAD RationalGuardian Artisan Idealist
  16. 16. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  17. 17. Guardian • Driver: Security • Reliable • Likes structure • Follows rules • Detail oriented • Values process • Hates change >40%
  18. 18. Rational • Driver: Knowledge • Inventive • Values logic • Future oriented • Goal oriented • Sees big picture • Strategic <10%
  19. 19. Artisan • Driver: Sensations • Spontaneous • Avoids structure • Values speed • Improvises • Action oriented • Takes risks >40%
  20. 20. Idealist • Driver: Identity • Empathetic • Avoids conflict • Values inspiration • Future oriented • Focus on people • Feelings rule >10%
  21. 21. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  22. 22. GUARDIAN 40% of normal pop. RATIONAL 10% of normal pop. IDEALIST 10% of normal pop. ARTISAN 40% of normal pop
  23. 23. What’s Your Style? 1. Our style is . . . 2. Our unique contribution to the workplace is . . . 3. If you want to persuade us you should . . . 4. An aspect of our style that may bug others is . . . 5. When all else fails, you can rely on us to be . . . 6. Our motto is . . . Exercise
  24. 24. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  25. 25. Adapting Your Style • Why? • How?
  26. 26. Let’s Practise • Talk to Artisan style about time sheets • Talk to Rational style about new process • Talk to Idealist style about time sheets • Talk to Guardian style about new process Adapt to their style. What’s important to them? How does it feel when you do that? Exercise
  27. 27. Making it Real • Prepare for a conversation with someone in your life YOUR PICTURE GOES HERE Exercise
  28. 28. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  29. 29. Link to Agile Teams • What does it mean? • Why does it matter? Exercise
  30. 30. “I note the obvious differences between each sort and type, but we are more alike, my friends, than we are unalike.” Maya Angelou
  31. 31. Ready Doing Done Explore the theory Meet the characters Discover your style Adapt your style Wrap
  32. 32. Sue Johnston sue@itsunderstood.com @itsunderstood Find Sue here! itsunderstood.com leanintuit.com sparkthechange.ca June 9-10
  33. 33. If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

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