TigerDirect is proposing adopting the online training platform Thinkzoom to address issues with their lack of employee training. Thinkzoom offers a wide range of training videos on various topics that can be customized for TigerDirect's needs. It will allow employees to train at their own pace and provide tools to track progress. TigerDirect believes Thinkzoom can help improve customer service, sales performance, and overall employee knowledge. This will help TigerDirect gain an advantage over competitors by having staff that performs professionally.

1. TigerDirect
A NEW APPROACH TO TRAINING

2. Presented by:
 Davidson Dalger
 Introduction and The Current Situation
 Ryan Roque
 The Importance of Training
 Jorge Villasante
 Thinkzoom and its Benefits
 Robert Gonzalez
 Learning in Our Modern Society and The TigerDirect of Tomorrow

3. KEY TO SUCCESS

4. Lack of Training
 Higher return rates
 Poor customer reviews
 Loss of customer loyalty
 Increased Employee turnover
Decreased job satisfaction

5. Importance of Training Part 1
 Training is the key to a successful business
 Acting professional is a responsibility that every employee must
learn to manage.
 Training teaches how to think and act logically and
knowledgably.
 The more the training an employee receives, the more
responsibilities they can manage.

6. Importance of Training Part 2
Person with training
 Answers phone calls
professionally.
 Is polite to customers and treats
them with respect.
 Asks for help when they need it.
Person without training
 Answers phone calls
unprofessionally.
 Might be rude or come off as
disrespectful to customers.
 Does not ask for help when
needed and hangs up on
customers.

7. Putting Thinkzoom into Action with
Training
 Thinkzoom is an asset to TigerDirect.
 Videos specifically made for learning and memorizing.
Sales will increase, complaints will go down, accidents will decrease,
and returns will become a thing of the past.
 Thinkzoom will make TigerDirect the to-go place for shopping.

8. Thinkzoom
Thinkzoom is a web based Learning Management System that provides
a large number of training videos focusing on a broad range of topics.
This system is already in use and trusted by many large companies such
as Pepsi, Morton Salt and Pfizer to teach and train their employees.
Prides itself on bringing innovation, effectiveness and excitement to
online training.
Thinkzoom can provide the types of training that can benefit many
aspects of TigerDirect. Cashier to CEO there is truly something for
everyone.

9. The Benefits of Thinkzoom
For your Business
 Allows TigerDirect to add its own
videos.
 Includes a broad range of
preloaded videos.
 Provides management tools.
 Provides various types of trainings.
 Knowledgeable employees
means happy customers.
For the Employee
 Quizzes to test knowledge
retention.
 Comment or share trainings.
 Clear, in-depth videos.
 Charts progression through your
trainings.
 Product specific training for your
weaker subjects.
 Help your sales numbers go up.

10. The Benefits of Thinkzoom
Vendor Training
 Popular Brands
 Popular Items
 Upcoming Releases
 Vendor Added Material
 Vendor Added Quizzes
Sales Training
 Customer Personality Types
 How to ask the Right Questions
 Dealing with Objections
 Dealing with Angry Customers
 Selling the Benefits
 Becoming a Better Listener
 Closing the Sale

11. Other Benefits of Thinkzoom
 Safety Training
 Personal and Health Trainings
 Leadership Training
 Team Building
 Career or Promotion Pathways

12. Learning For Our Modern Society
 There will be a large upswing in e-Learning due to a change in
modern day life.
 People are more connected to the internet everyday and share
things constantly through social media.
 Therefore online training is the movement for our modern day
society.
 In person training has become outdated and expensive, making it
less efficient when compared to online training.
 Online training has helped employees of all levels achieve better
management and leadership skills.

13. Why TigerDirect Needs This Training
 Tiger Direct has a lack of customer service
 Tiger Direct lacks knowledge on how to sell to a customer and be
professional in the work place
 Thinkzoom is the solution that Tiger Direct needs
 With Thinkzooms online training it keeps their students engaged and
allows them to train at their own convenience and at their own
pace.
 Thinkzooms online training and effective teaching methods
ultimately provide Tiger Direct with greater customer satisfaction
and sales.

14. Tiger Direct Of Tomorrow
 Thinkzoom can provide the type of training that Tiger Direct is in dire
need of.
 Thinkzoom provides customizable training materials that can be tailored
by the managers.
 Thinkzoom provides many preloaded videos that can be assigned to
an employees specific job title.
 Thinkzoom provides quizzes after every video to ensure that the
employees are gaining the knowledge that the lesson was intended to
teach.
 This learning system provides management tools for goal tracking and
progression that allows a tailored training experience.
 Thinkzoom can help Tiger Direct gain an advantage on the competition
and give their employees the upper hand by performing professionally
and efficiently in the work place.

15. Thinkzoom is a Perfect Fit!
Thinkzoom encompasses everything TigerDirect needs to
succeed!
 TigerDirect an active role in what your employees learn.
 Simple to navigate and operate.
 Comprehensive and innovative.
 Motivates your employees to learn more.