JRNY is an AI-powered insurance distribution platform that provides a seamless digital customer experience for purchasing insurance. It analyzes customer needs, provides quotes, allows purchases, and manages policies. JRNY has seen strong revenue growth working with major insurers. Its platform includes a conversational agent, analytics dashboard, and supports products like home and auto insurance. JRNY implements a three step process of discovery, development and testing, and go-live to successfully launch its platform for partners.
AI in Insurance: How to Automate Insurance Claims Processing with Machine Lea...Skyl.ai
Insurance companies are looking at technology to solve complexity created by the presence of cumbersome processes and the presence of multiple entities like actuaries, support teams, and customers in the claim processing cycle.
Today, a lot of insurance companies are opting for Machine Learning to simplify and automate the processes to reduce fraudulent claims, predict underwriting risks, improve customer relationship management. This automated insurance claim process can remove excessive human intervention or manual errors and can report the claim, capture damage, update the system, and communicate with the customers by itself. This leads to an effortless process enabling clients to file their claims without much hassle.
In this webinar, we will discuss how insurers are increasingly relying on machine learning to improve claim processing efficiency and increase ROI.
What you will learn:
. Deep dive into how insurance companies are adopting AI
. Discuss prominent industry use cases
. Live demo of vehicle damage assessment for insurance claims management
Participated in Razer Fintech Inaugural digital hackathon from 15 - 17 May 2020. Competed with a crowd of 300 (100 teams) to emerge as top 20. Proposed a community-focused Insure tech solution, utilising gamification, rewards and community spirit to increase uptake of insurance products.
AI in Insurance: How to Automate Insurance Claims Processing with Machine Lea...Skyl.ai
Insurance companies are looking at technology to solve complexity created by the presence of cumbersome processes and the presence of multiple entities like actuaries, support teams, and customers in the claim processing cycle.
Today, a lot of insurance companies are opting for Machine Learning to simplify and automate the processes to reduce fraudulent claims, predict underwriting risks, improve customer relationship management. This automated insurance claim process can remove excessive human intervention or manual errors and can report the claim, capture damage, update the system, and communicate with the customers by itself. This leads to an effortless process enabling clients to file their claims without much hassle.
In this webinar, we will discuss how insurers are increasingly relying on machine learning to improve claim processing efficiency and increase ROI.
What you will learn:
. Deep dive into how insurance companies are adopting AI
. Discuss prominent industry use cases
. Live demo of vehicle damage assessment for insurance claims management
Participated in Razer Fintech Inaugural digital hackathon from 15 - 17 May 2020. Competed with a crowd of 300 (100 teams) to emerge as top 20. Proposed a community-focused Insure tech solution, utilising gamification, rewards and community spirit to increase uptake of insurance products.
Cloud Enabled Transformation In InsuranceCapgemini
Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey.
Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences.
Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!
Transamerica’s innovative Customer Enrichment Programs blend impactful incentives, rewards and offers with relevant protection benefits to drive customer behavior and increase loyalty from consumers to their clients. One of the methodologies employed by TLP to deliver services to their customers is in the use of Customer Engagement Centers in coordination with their defined marketing processes across multiple languages.
In order to maximize efficiencies selected vendors are expected to provide coverage across blended technology engagement platforms. Employing a defined outbound voice marketing campaign in connection with outside direct marketing efforts designed to drive inbound voice contacts to a team of agents we are able to fully utilize each resource.
The first response team is able to manage the full sales cycle on all non-insurance products within the offered mix. In addition to their primary responsibility they are also able to initialize interest in many cases in an offered insurance product which will be transferred to a team of licensed agents to finalize the sales cycle.
Vendors managing insurance products on behalf of TLP are required to go through an extensive licensing and training process to ensure that all areas of compliance are understood and adhered to.
http://goldengatebpo.com/licensed-insurance-services/
BCG and ZA Tech, two companies, I have interacted with quite a bit, have shared some interesting datapoints. They are taken in the Singaporean context but still bear significant insights for the European markets.
This Time It's Personal: A human approach to profitable growth for insurersAccenture Insurance
Our research identifies that insurers can achieve profitable growth of 5 to 15 percent by taking a personalised approach to addressing customer needs. To convert the opportunity, insurers should follow our three-step path to value which, using data and analytics coupled with human insight techniques, creates and delivers hyper-personalised experiences that improve customer retention.
7 Ways Insurance Brokers Should Approach InsurTechSiren Group
“InsurTech” is a term used quite often these days – a spin-off of the even more popular word “FinTech.” It refers to technologies and platforms. These platforms can help optimize any of the principles for success or requirements of insurance.
InsurTech encompasses companies that provide insurance, but engage technology in a user-centric way.
Here are 7 ways of making InsurTech the heart of your business:
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
3. JRNY delivers a distribution platform
that provides a seamless, consistent,
and compliant customer experience.
6
Increase
Increase quote
completion by
up to 30%
Reduce your expense
ratio by removing
customer friction
Save
Ensure compliance
and prove it
Comply
THE JRNY VALUE
Why work with us?
4. THE JRNY TEAM
Why work with us?
Key team Growth
1. Working with two of the largest insurers in
Australasia and one of the largest GI
insurers in Singapore
2. Well funded: oversubscribed pre series A
round
3. Been around for three years, and increased
revenue by 380% in the last financial year
4. Now expanding into Asia
The JRNY team and product has been built for insurance
5. THE JRNY TEAM
Why work with us?
Our success
1. Top 2 Fintechs in Asia Pacific at
Money 20/20 Singapore 2019
2. One of 12 insurtechs globally to
make the Digital Insurer’s Startup
InsurTech Finals
3. Selected as the ‘one to watch’ by
Deloitte fast 50
The JRNY team and product has been built for insurance
6. Insurance landscape today
PROBLEM
Choosing an insurance policy is often
confusing and overly manual with
frequent phone or email exchanges
between the customer, brokers, and
insurers. It’s time consuming, costly, and
error prone.
Overall, it’s a spaghetti nightmare for the
customer.
7. JRNY can turn the convoluted insurance
process into a streamlined customer
experience.
We help the customer buy the right
policy for the life they lead, and they can
do it all digitally through you and your
banking partner.
Insurance landscape tomorrow
SOLUTION
8. 58%of consumers want and expect new
insurance business models
Capgemini Financial Services Analysis
67%of consumers will change insurance
providers for a better customer experience
2018 Morgan Stanley insurance report
35%of consumers will choose an insurer
purely if purchasing is easy
Insurance voice of the customers
“
“
“
The insurance industry is long
due for a change
OPPORTUNITY
2
9. With JRNY’s Insurance Distribution
Platform, you will have your own white
labelled digital insurance agent that sits
within your insurance digital framework.
The agent can help your customers to
understand what policy they need and buy
that policy.
9
INTRODUCING JRNY
AI insurance distribution platform
10. The experience that JRNY’s platform can provide you and your customer with:
Need Analysis
A customer can find out
what type of insurance they
need by interacting with
your insurance agent.
Quote and Bind
If satisfied, the customer can
get a quote and purchase
their recommended policy
with your digital agent.
Manage - coming soon!
Customers can then
manage, update or lodge a
claim with the digital agent.
Renew - coming soon!
As the renewal period
approaches, the digital agent
can prompt and complete the
renewal process
USER JRNY
Customer experience
11. Deep insights into consumer behaviour
via Business Intelligence Dashboard.
● Understand purchasing and interaction
behaviour
● Export records for easy compliance
● Deep insights into customer behaviour
● Manage admin users
YOUR JRNY
Better insights into your customers
12. JRNY Chat
- Conversational interface for
your white labelled digital
agent
- Rich text based assistant
- Voice (coming soon)
- Digital Avatar (market
maturity is needed)
JRNY BI Dashboard
- Audience analytics
- Behaviour analytics
- Human handover
- Compliance reporting
- Identify cross selling
opportunities
JRNY Engine
- NLP
- Sentiment analysis
- Conversational and user databases
- Integrated with underwriting
logic/system
- Processes insurance logic
USER PLATFORM
The JRNY product suite
15. 1. Technical discovery
We make sure we understand and align with
your underwriting processes, your rating
table and technical needs. We then decide
on what insurance product(s) to distribute.
2. Development & testing
We configure the conversation architecture to
match your rating table to bring the
insurance agent to life
3. Cut over +Go-live
Launch, support and celebrate a
team win!
At each stage of the JRNY, we will work with you to make sure we collectively achieve greatness
Your JRNY to success!