RightIndem is a digital claims platform that aims to revolutionize the claims process by putting the customer at the heart of their own claim. It allows for self-managed claims from start to finish using mobile devices. The platform provides context and process information in video form and supports claims automation through artificial intelligence. It also enables data sharing between all involved parties like insurers, repair shops, and lawyers. For customers, it provides a 24/7 claims service with personalized responses. For insurers, the platform can automatically approve and process simple claims to increase handler productivity by 10x through fraud analysis and AI. It links to suppliers via APIs and offers a way to integrate emerging point solutions.

1. Digital Claims
– they really are very different

2. Existing Claims Model is Fully Developed
Customer
Satisfaction
Cost of claims
Administration
Cost of claims, Fair and
Accurate Indemnity

3. So We Must Change The Rules
Customer
Satisfaction
Cost of claims
Administration
Cost of claims, Fair and
Accurate Indemnity

4. RightIndem puts the customer at the heart of their
own claims, not the call centre
• ‘White Labeled’ SaaS, fully branded to the insurer,
delivered through multiple client devices
• Allows a self managed claim from inception to
closure, supported by access to handlers when
required
• Provides full context and process information in
video form
• Supports AI deployment and high levels of claims
automation
• Allows data sharing between all involved parties
A Revolution in Commercial Claims

5. FNOL
Assisted
VDA
Selfie
Statement
Driveable?
For The Customer
• Our approach is grounded in behavioral
science & uses natural language forms and
data analysis
• The customer is given a platform to share
their experience with their insurer
• Supported through the process using familiar
and intuitive software forms
• A 24x7 claims service, with personalised
responses and the ability to anticipate needs
• Customers are never asked the same question twice
as data is shared between multiple involved parties,
• insurer, repairer, TPA, claims specialists & lawyers

6. FNOL
Assisted
VDA
Ai opportunity
Driveable?
Despatch
Tow Truck
For The Carrier
RightIndem is designed as a compelling ‘choice’
for the customer
• ‘Simple’ claims can be automatically
approved and processed without handler
intervention
• Claims handler productivity increased 10x
through data structuring & AI analysis on Fraud
• Customer image collection speeds claim and
allows for massive savings in repair costs
• Links to suppliers and legacy systems via API
Tier
• Offers a platform for emerging ‘point solutions’

7. 3rd Party Capture
End-to-End Customer Driven Claims Platform
Incident
Smart Repairer
PaymentWorkshop
Repairer
Total Loss/Theft Replace
Assess
Telephone Led
Notification of Loss
Salvage
Analytics and
Underwriting
Automated
Recovery &
Subrogation
Personal
Injury
Support
Online Notification
of Loss
Settlement
Digitisation allows and
supports a far more
efficient claims process

8. Selective Use of Ai Supports Complete Claim Automation
With all claims data centralised, RightIndem is unique
in being able to either Automate the claim process
completely, or alternatively support the handler
1. Provide appropriately structured views of the data
to involved parties, in this example the claim
handler
2. Use Ai to determine best approach to managing
the claim
• Automated transcription
• Potential for fraud
• Liability and subrogation
• Claims priority and routing
• Likely reserving inc cost of repair
• Repair process routing

9. 2017
Market Opportunity
End-to-end digital claims journey’s for all categories & geographies
2018

10. Benefits Case – Motor
Customer Satisfaction
• Strong results from Broker/Direct & Commercial & Personal lines claims
• Brokers enjoy process being branded to them, also ability to monitor
claim
• Renewal rates reported by launch client to be substantially improved
Staffing
• Response to date suggests very high potential reductions in required
staffing
• Projections – Motor 70%, Cell Phone 95%, additional gains with AI usage
Indemnity
• Total Loss are under NDA (substantially) lower than the industry norm
• 30% reductions in Auto repair costs Vs traditional methods
Customer Satisfaction
Cost of Handling
/ Settling Claim
Fair and accurate
indemnity

11. Digital Claims
– they really are very different