The Digital Insurer Award - Hannover Re (Travel)

1. Travel Confidently
Travel disruption sorted
Dominique Roudaut

2. 2 Travel Confidently
Our Vision
Empower Customers
We want consumers to be
engaged, informed and
empowered. We want
consumers to get relevant value
from their insurance every day,
thanks to services.
Deliver Real Value
We deliver value through
providing innovative solutions to
user problems. We want to drive
behaviour that improves
prevention, consumer retention
to drive brand loyalty, NPS, trust
and care.
Data-driven decisions
We use data to risk/opportunity
profile and inform future
decisions relating to marketing,
product design, underwriting and
pricing.

3. 3 Travel Confidently
Reimagining Insurance
You know Hannover Re as a REinsurer.
We are also a REassurer.
We reassure our insurance partners in their change,
innovation and user centric journeys by identifying pain
points, selecting partners to optimize sales and claims
processes and assisting with the integration.
To better ensure user
centricity, we are
ethnographers.
We deliver resilience.
Our holistic solutions are not designed around insurance, they
are designed around the customer journeys to deliver
resilience for end users and better relevance and efficiency
for insurers.
Finally, we are ecosystem orchestrators.
We design, with our ecosystem partners, seamless solutions
to engage, educate, prevent, and assist at every step of the
customer journey.
We gather contextual insights to identify the
Job To Get Done by our end users.

4. 4 Travel Confidently
User centric travel solutions
Flight parametrics
Tracking of real time flight status
- triggers real time SMS on flight
status and instant
reimbursement on flight delays
and cancellations
Luggage parametrics
Worldwide luggage tracking
services that instantly
reimburse for luggage lost or
delayed
Needs-based
remediation
Remediation include not only
claims, but options for customer
to rebook flights, book hotels and
gain access to lounges
Together with our travel ecosystem partner, we will stay one step ahead of the market while still
maintaining customer centricity at its core.

5. 5 Travel Confidently
How it works – Flight Parametrics

6. 6 Travel Confidently
How it works – Luggage Parametrics
*Compensation and service support options are configurable and can vary in accordance with partner policy.

7. 7 Travel Confidently
Integration Model

8. 8 Travel Confidently
This presentation does not address the investment objectives or financial situation of any particular person or legal entity.
Investors should seek independent professional advice and perform their own analysis regarding the appropriateness of
investing in any of our securities.
While Hannover Re has endeavoured to include in this presentation information it believes to be reliable, complete and up-to-
date, the company does not make any representation or warranty, express or implied, as to the accuracy, completeness or
updated status of such information.
Some of the statements in this presentation may be forward-looking statements or statements of future expectations based on
currently available information. Such statements naturally are subject to risks and uncertainties. Factors such as the
development of general economic conditions, future market conditions, unusual catastrophic loss events, changes in the capital
markets and other circumstances may cause the actual events or results to be materially different from those anticipated by
such statements.
This presentation serves information purposes only and does not constitute or form part of an offer or solicitation to acquire,
subscribe to or dispose of, any of the securities of Hannover Re.
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Hannover Re is the registered service mark of Hannover Rück SE.
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