ZA Tech – Insurtech Innovation Award 2024

1. InsurTech Innovation
Award 2024 - APAC
April 2024

2. 1
©
ZA
Tech
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1
©
ZA
Tech
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Confidential
and
proprietary
information.
Not
for
distribution.
Contents
1. Company overview
2. Product overview
3. Case Studies
4. Press releases​

3. 2
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SaaS solutions battle-proven at scale – across borders,
business lines and operating models
Company Overview | Note: Selection of client logos only; the highlighted points on the map refer to locations with ZA Tech employees
EMEA HQ
Ireland
France
Netherlands
Denmark
R&D and
delivery power
>800 FTE
in tech team
Germany
Serbia
Japan
Hong Kong
Shenzhen
Shanghai
Dalian
Group HQ:
Singapore
Thailand
Vietnam
Battle-proven
at scale
>250M policies
current annual run rate
of policies issued
Clients & teams
across Asia
& Europe
Indonesia
Malaysia
E2E value chain
coverage via
4 SaaS
solutions
Growing partner
ecosystem
>30 top clients
Tier 1 insurers
& digital platforms

4. 3
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We take pride in being more than a tech vendor
State-of-the-art and future-
proof technology platform
First true cloud-native core
system to cover all product lines
and entire value chain with
regular free upgrades
• Highly modular microservices
architecture and OpenAPIs
• Extensive no-code configurations from
backend to frontend
• Cloud provider agnostics; multi-tenant,
multi-country deployments
• GDPR compliance & ISO certification;
strong security and middle ware team
Unmatched (digital) insurance
& innovation expertise
Extensive accumulated real-life
experience – what works and
what not, and how to scale fast
and iterate
• Experts part of our team to advise
across the value chain (product,
pricing, marketing, AI/analytics…)
• #1 digital insurer in China with 500+
million customers, 8bn policies p.a.,
many industry-firsts
• Launch of multiple market-first
propositions – co-built with partners
Ingrained partnership mindset
and strong ecosystem
Proven track-record in emerging
and mature markets growing
insurance ecosystems with
insurers and intermediaries
• Privileged access to insurers and
leading platform partners (SoftBank
ecosystem and beyond)
• Putting skin-in-the-game, e.g. with
joint ventures, co-investments, …
• Agency and broker licenses in select
markets to enable platforms’ and
insurers’ fast GTM
Select
highlights
Company Overview

5. 4
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Full-stack, digital-first
insurance core system
Product Overview - Graphene
The future-proof core system for all
business scenarios
• Ever-green: the first ever upgradeable
core system
• Speed-to-market: no code and low code
configurable
• Scalable: Cloud-native and performance
tested
• Modular: Full microservices- leverage
existing capability
• Interoperable: Instant API capability -
Easy integration
• Automation: Testing, Hybrid Workflow
• End-to-End: Full insurance value chain
and beyond.
• Change for the Better
Partnering & Integration
Become the partner of choice,
integrating with anyone and anything to
create new, tailored and integrated
propositions
Scalability & Expansion
Unify operations across markets and/or
business lines on one shared system
driving standardization, re-usability and
cost efficiencies
Future-Proofing & Optionality
Be at the forefront of innovation through
quarterly free upgrades and maintain
optionality to swap out our modules with
other solutions (if desired)
Automation & Efficiency
Automate processes and workflows
across sales, servicing and claims to
save costs and deliver delightful
customer experiences
Speed-to-Market
Launch and iterate new propositions
faster based on configurable and
flexible product and frontend templates
– reduce coding to a minimum
Product Innovation
Design and bundle customer-centric
proposition flexibly – from traditional
products to usage-based insurance to
event-triggered lifestyle insurance
Core system as competitive edge, enabling growth and cost savings

6. 5
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Graphene offers E2E insurance capabilities
Core Insurance Capabilities
Product scope
Product Mgmt Pricing
Marketing
(Campaign, Channels)
Policy Admin
Claims Underwriting Finance Customer Centre
Fundamental Capabilities
Rule Engine Formula Engine Workflow Configurator Notifications
Reporting, BI &
Analytics
Questionnaire Center Task Management Document Mgmt
Simplified view only
Distribution & Integration
Open APIs (and SDKs)
Configurable
Customer UI
Configurable
Agent/Bank UI Life
Traditional | ILP
Health
Individual | Employee Benefits
General Insurance/P&C
Digital/Trad Personal Lines | SME
Flexible Data Model
Master Policy | Group Policy |
Agreement Policy | Event/Micro
Policy | Packages & Bundling
Optional: CDP, Marketing & Sales Tech
Product Overview - Graphene

7. 6
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Graphene adjusts to fit client’s strategy &
business transformation needs
Integration/digital layer:
Unify core capabilities
Graphene integrated on top of
legacy cores, e.g. to combine
business lines and offer state-of-
the-art digital insurance and
integration capabilities
Adjacent core: Innovate
without legacy constraints
Graphene as adjacent core,
operated by a digital and/or
partnership team, to launch new
innovative propositions without
legacy constraints
Standalone core: Fully
replace & modernize core
Graphene to fully replace
legacy core systems or launch
new greenfield business – to
harness the full power of digital
across the value chain
Specialty
Lines
Legacy
core(s)
Life
Legacy
core(s)
Health
Legacy
core(s)
P&C
Legacy
core(s)
Legacy core(s)
Scope of Graphene
Low High
Product Overview - Graphene

8. 7
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Critical Illness Pay
Per Trip (CIPPT)
1. Calculation based on a 25-yr old male with at least 10 trips per day 2. (i) Master policy (signed between GrabInsure and Insurer), (ii)
Opt-in certificate (generated upon opt-in by driver and tagged to driver), (iii) Per trip policy (event policy generated at the end of each trip)
3. No waiting time for majority of critical illnesses; claim possible as long as sum assured available in policy
powered by
Double digit take-up rate by Grab
drivers in Singapore
Key outcomes
Millions of policies issued per year
Singapore
Payment innovation through stackable
micro-insurance ensuring affordability
Key learnings & success factor
Step towards financial inclusion/ ESG,
closing protection gap of underinsured
Animation not visible as PDF
Innovative three-level policy structure
to minimize data storage2
Clear proposition with simple
embedded customer journey
Pay-per-trip usage-based insurance
against 37 severe critical illnesses
tailored for Grab drivers
Ultra-low premium from SGD 0.30 per
trip to accumulate up to SGD 200K
sum assured (typically reached within
100 days1)
Single opt-in and no medical check-
up required; no waiting time3; each
event policy effective for 360 days
Shortlisted case study for TDI InsurTech
Innovation Award - APAC
Product Case Study – Graphene | Source: ZA Tech, GrabInsure

9. 8
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Product Case Study – Graphene | Source: ZA Tech, Income Insurance
SNACK: Lifestyle
micro insurance
ecosystem
App embedding insurance (life, accident,
CI, investments) into customer’s lifestyle –
creating tailored protection portfolio
Accumulation of sizeable insurance
coverage through bite-sized contributions
Policy triggered by completing pre-defined
activities (e.g. step count), via data
integration with other apps
Large partner ecosystem (online and
offline) to drive traffic, offer ‘free’ coverage
(linked to purchases) and other discounts
90K+ active users, and millions of policies
issued to date
Key outcomes
Average user age <30, significantly lower than
typical life insurance
powered by
Singapore
Standalone team driving innovation, while
bringing innovation spirit to broader organization
Key learnings & success factor
Integration into digital lifestyle: Event triggers
automated, by consolidating diverse data sources
Animation not visible in PDF
45+ ecosystem partners to drive traffic and
engagement
Flexibility for users to mix-and-match, while
also offering basic package
Grand vision: From micro-insurance digital hook
to dollar size to traditional long-term plan
Shortlisted case study for TDI InsurTech
Innovation Award - APAC

10. 9
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Hospitalization
Income via eCom
Source: ZA Tech
eCom integration: Easily access & opt
in in Tiki App’s insurance marketplace
(large eCom marketplace in Vietnam)
Flexible coverage: Hospitalization
Allowance, Surgery Allowance, Daily
ICU, Cancer Treatment
Self-service: Issuance, servicing and
claims all integrated into Tiki’s app to
enable one-stop customer journey
Key outcomes
Natively integrated customer journey
into Tiki front-end (using Graphene
APIs)
Good early market response
powered by
Key learnings & success factor
Importance of APIs when partnering
with digital platforms to ensure
uninterrupted CX without re-directs
Insurance marketplace not offering
as high conversion rates as fully
embedded insurance scenarios
Vietnam
Animation not visible in PDF
Shortlisted case study for TDI InsurTech
Innovation Award - APAC

11. 10
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Tech
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Confidential
and
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distribution.
Digital insurance plat-
form for intermediaries
Holistic platform to scale insurance for
any established or new intermediary
• Multi-Line: Covering Life, Health and P&C
• SaaS: Cloud-native, fast deployment,
managed service
• API-First: Open API platform for easy
ecosystem integration
• No/Low Code: Highly configurable &
templatized to reduce effort/time
• Integrated Frontend: Configurable
frontend & SDKs for fast go-to-market
• Innovation: Innovative & complex product
structures supported (e.g. event-based)
Use one unified platform across
product lines and markets
to quickly scale, while limiting
integration complexities
Reuse products across markets
to drive efficiency – irrespective
of underlying insurer (e.g. chose
most competitive offer)
Provide seamless digital
journeys and CX (embedded
HMTL5 or APIs), without the
limitations of partner insurers’
legacy constraints
Quickly launch and iterate
innovative insurance products
(e.g. usage based, event
triggered), with minimal coding
required
Own the data and control the customer
touchpoints, decoupling from constraints of
legacy carriers to scale efficiently and flexibly
Product Overview - Graphene
Product Overview - Graphene
Product Overview - Fusion

12. 11
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distribution.
Fusion’s impact with our trusted clients
• Grab and ZA Tech have been working
together since 2018
• To date, Grab has launched more
than 30 products in six countries
using Fusion.
• Products include accident, critical
illness, travel insurance, and
innovative scenario-based insurance,
covering both passengers and drivers
• > 400M policies sold with monthly
active customers totalling more
than 9M.
• Integrating with over 20 insurers.
• Working with Yahoo & PayPay, ZA
Tech launched more than 20
insurance products by using Fusion
SaaS
• The innovative Heatstroke product
issued 50k policies on PayPay App
in 2 months and was covered by
multiple media outlets – even outside
of Japan
• Influenza Insurance - 3-Day Number
of Policy: 10,000 – Top fast in JP
• One-Day-Motor Insurance - First 10-
month Number of Policies: 250,000
• Currently, the cumulative number of
insurance policies sold exceeds
3.5M
• Using Fusion, Klook quickly launched
9 products in the space of a year
• New product in the industry – creating
something that hasn’t existed
before and scaling it in 13 markets
• Hero product with x00k+ of policies
sold quickly after launching,
becoming a key pillar for Klook
• 6x faster speed-to-market for
insurance offerings
• 30% reduction in development time
& cost
• 7+ markets to launch within 12
months
Shortlisted case studies for TDI InsurTech Innovation Award - APAC

13. 12
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Tech
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ZA Tech has received wide media publicity
Press Release
ZA Tech bags Fintech - IT Services win at SBR Technology
Excellence Awards 2024
AIA and ZA Tech form regional digital technology
partnership | AIA