Tcab case study - Gamification in customer engagement - Manu Melwin Joy

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TCabs, a local radio cab service provider from Pune, India has transformed their ordinary Call a Cab business into a gamified customer engaging offering using the eMee gamification engine.

Education

Tcabs Case Study
Gamification in customer Engagement

Prepared By
Manu Melwin Joy
Assistant Professor
SCMS School of Technology and Management
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
Kindly restrict the use of slides for personal purpose.
Please seek permission to reproduce the same in public forms and presentations.

Gamification in HR - Tcabs Case study
• TCabs, a local radio cab
service provider from Pune,
India has transformed
their ordinary Call a Cab
business into a gamified
customer engaging offering
using the eMee
gamification engine.

Gamification in HR - Tcabs Case study
• TCabs has introduced one
of the first customer loyalty
program for cabs in India,
called TMiles. And this
spans across all its
supported platforms, the
web based cab booking site,
the mobile app and call
based cab hire facilities.

Gamification in HR - Tcabs Case study
• TMiles is an exclusive reward
program in India for cabs that
is designed to enhance the
service and improve the
travel experience. These
reward points are collected
over a period of time and
entitles the customer to
privileged benefits and can
also be redeemed against
exclusive offers.

Gamification in HR - Tcabs Case study
• They have also added game
mechanics to encourage
customer activities like
providing feedback on the
cab journey, encouraging
users to actively participate
in improving their service
and sharing their TCabs
experience with their
friends using the eMee
social engine.

Gamification in HR - Tcabs Case study
• With eMee’s customized
Loyalty Program solution,
TCabs will now be able to
better understand and build
stronger relationships with
customers through
advanced engagement
analytics based on eMee’s
CARS model of
engagement, which is the
key to gamification success.

Gamification in HR - Tcabs Case study
• “We are extremely glad to
work with TCabs and
provide a customized
gamification based solution
for the TMiles program,”
said Siddhesh Bhobe, AVP
at Persistent Systems, and
Chief Experience Officer for
eMee.

Gamification in HR - Tcabs Case study
• eMee is a gamification platform
that can be used across verticals for
engaging with customers,
employees and other stakeholders.
At TCabs, customer satisfaction has
always been the business focus and
they required an innovative
solution to help them engage with
and retain their large customer
base with very personalized
services. Given our expertise in
developing gamified applications,
we were easily able to understand,
suggest and implement the right
approach for the TMiles program.

Gamification in HR - Tcabs Case study
• With eMee’s SAPS based Loyalty
Program, TMiles is India’s first
cab miles program using a
wonderful mix of game
mechanics and advanced data
analytics to attract and engage
customers, and enhances the
whole customer experience right
from the first act of booking the
TCab. With eMee, we went from
ideation to implementation in an
extremely short duration of 4
weeks.”

About Tcabs
• TCabs aims to provide
world-class radio taxi
services at the most
economical prices. We
provide Air-conditioned,
Environment friendly, Pay
by Meter sedan cabs.We
also have 4hr,8hr,12hr
packages to suit your
needs.

About Tcabs
• Tcabs is a new venture of
Aditattv group. The letter
‘T’ in Tcabs denotes Tattva.
We at Tcabs believe in
following the highest
principles in business
ethics, customer
satisfaction and superior
service with the motto
“Atithi Devo Bhava” (The
Guest is God)

About Tcabs
• The word TATTVA denotes
essence, principle, the main
element which composes
matter and the word ADI
TATTVA means the highest
divine principle of all.

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