4. A Business Model describes the rationale of
how an organization creates,delivers, and
captures value.
5. Customer Segments defines the different
groups of people you aim to reach and serve
Customer Segments
Mass
Market
Niche
Market
Segmented
6. The Value Proposition (VP) is the reason why customers
turn to one company over another. The VP is typically a
bundle of benefits that a company offers customers.
Value
Proposition
Quantitative
Qualitative
Game-
Changing
7. Channels
“How will we communicate with and reach our
Customer Segments to deliver the Value Proposition?”
Channel Phase
Awareness Evaluation Purchase Delivery After Sales
8. Customer Relationships
“What type of relationship does each Customer
Segment expect us to establish and maintain with
them?”
Customer Relationship Categories
Personal
Assistance
Dedicated
Personal
Assistance
Self-Service
Automated
Service
Communities Co-Creation
9. Revenue Streams
“If Customer Segments comprise the heart of a
business model, then the Revenue Streams are its
arteries.”
Revenue
Streams
Transactional
Revenues
Recurring
Revenues
10. Key Resources
“Every business model requires Key Resources to
deliver the Value Proposition to the Customer
Segments.”
Key
Resources
Physical
Human
Intellectual
Financial
11. Key Activities
“Every business model requires a significant number of key
activities. These are the most important actions a company
can take to create and deliver the Value Proposition to the key
Customer Segments while maintaining the desired Customer
Relationships needed to generate the Revenue Streams.”
Key Activities Categories
Operations &
Production
Marketing &
Sales
Finance &
Administration
12. Key Partnerships
“Partnerships and strategic alliances are becoming a
cornerstone of many business models. These alliances help
optimize your business model, reduce risk, or acquire
needed knowledge and resources.”
Partnership Types
Strategic
Alliances
between non-
competitors
Coopetition or
strategic
partnership
between
competitors
Joint Ventures
Buyer-Supplier
Alliances
13. The Cost Structure describes all costs
incurred to operate a business model.
Cost-Driven Value-Driven Combination
16. References
• https://youtu.be/QoAOzMTLP5s
• Coursera: Business Model Canvas: A Tool for
Entrepreneurs and Innovators (Project-Centered
Course) by University System of Georgia
• Osterwalder, Alexander et al. 2010. Business
Model Generation: A Handbook for Visionaries,
Game Changers, and Challengers. JWS. New
Jersey. ISBN: 978-0470-87641-1.