This document appears to be a training manual that provides instructions on various phone-related tasks. It includes pages that cover receiving calls, making the first few calls, asking for and giving repetition, and examples for exercises 3 and 4. The document gives guidance on different phone skills and interactions.

1. Pag 24 (ClareMacey)
Pag 26 (ClareMacey)
Pag 25 (Receiving Calls)

2. Pag 26 – Calls 1 -2

3. Pag 27 – Calls 3 – 4

4. Pag 28 Asking for and giving repetition

5. Pag 29 ex 3
Pag 31 ex 3