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The document provides phrases for asking someone to repeat information, clarify what was said, speak louder or slower, spell things out, check numbers, and summarize details. Some common phrases included are "I'm sorry, I didn't catch that", "Could you say that again?", "Could you speak up?" and "So the meeting is on Friday at 10 am, is that right?". The phrases are presented as polite ways to handle communication issues on calls or when exchanging information.
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2. Ser and estar and how they are used with adjectives.
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III C
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IV A
This document provides guidance on effective phone communication structures and phrases for different call scenarios. It suggests greetings and introductions depending on whether the speakers know each other or not. If they know each other, it recommends exchanging small talk on well-being or local weather before stating the purpose of the call. If they are unfamiliar, introductions should include the caller's name, company and reason for calling before asking how the receiver can help. Sample dialogues demonstrate the different structures. The goal is to establish rapport and efficiently convey the reason for the phone interaction.
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This document provides tips and guidance for making effective phone calls, including to different time zones. It stresses the importance of preparation, such as thinking about the purpose and topics of the call in advance. Several examples are given of different types of phone calls and callers, assessing their effectiveness. Specific techniques are suggested for handling misunderstandings like unclear names or technical information. Cold calling is also briefly defined.
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IVa
- 1. Asking for Repetition1 •I’m sorry,I didn’t catch that. These are the best general‘all-round’ control phrases.
- 2. Asking for Repetition1 •I’m sorry,I didn’t catch that. •Sorry? These are the best general‘all-round’ control phrases.
- 3. Asking for Repetition1 •I’m sorry,I didn’t catch that. •Sorry? •Pardon. These are the best general‘all-round’ control phrases.
- 4. Asking for Repetition 2 ‘that’ = the information that was just said • Could you say that again,please?
- 5. Asking for Repetition 2 ‘that’ = the information that was just said • Could you say that again,please? • Could you repeat that,please?
- 6. Asking for Repetition 2 ‘that’ = the information that was just said • Could you say that again,please? • Could you repeat that,please? Here you say exactly what information you want to hear again. • Could you say X (e.g.your name) again,please?‘that’
- 7. Asking for Repetition 2 ‘that’ = the information that was just said • Could you say that again,please? • Could you repeat that,please? Here you say exactly what information you want to hear again. • Could you say X (e.g.your name) again,please?‘that’ • Could you repeat X (e.g.your name),please?
- 8. Louder & Slower • Could you speak up,please?
- 9. Louder & Slower • Could you speak up,please? • Could you speak a little louder,please?
- 10. Louder & Slower • Could you speak up,please? • Could you speak a little louder,please? • Could you speak a little slower,please?
- 11. Louder & Slower • Could you speak up,please? • Could you speak a little louder,please? • Could you speak a little slower,please? • Could you speak a little more slowly,please?
- 12. Giving Reasons Sometimes we add a reason to our control phrase.This may make it more polite. Could you speak up,please? ➡It’s a bit noisy here.
- 13. Giving Reasons Sometimes we add a reason to our control phrase.This may make it more polite. Could you speak up,please? ➡It’s a bit noisy here. ➡It’s a bad line.
- 14. Giving Reasons Sometimes we add a reason to our control phrase.This may make it more polite. Could you speak up,please? ➡It’s a bit noisy here. ➡It’s a bad line. ➡You’re breaking up.
- 15. Giving Reasons Sometimes we add a reason to our control phrase.This may make it more polite. Could you speak up,please? ➡It’s a bit noisy here. ➡It’s a bad line. ➡You’re breaking up. ➡You’re dropping in and out.
- 16. Checking Information •Could I read that back to you?
- 17. Checking Information •Could I read that back to you? •Could you read that back to me,please? Warning! This is less common and may seem a little rude.Use it only if it is really important that the other person records the information correctly.
- 18. Spelling •Could you spell X (e.g.your last name), please?
- 19. Spelling •Could you spell X (e.g.your last name), please? •Could you spell that (for me),please?
- 20. Spelling •Could you spell X (e.g.your last name), please? •Could you spell that (for me),please? •Was that S for Sierra or F for Foxtrot? •(It was) F for Foxtrot.
- 21. Checking Numbers Was that 0441 5631?
- 22. Checking Numbers Was that 0441 5631? •Yes,that’s right. or •No,it’s 5613.
- 23. Summarising Information •So... •So the meeting is on on Friday at 10 am, (is that right?) So...+ summarise or repeat
- 24. Summarising Information •So... •So the meeting is on on Friday at 10 am,(is that right?) •So,I’ll + V....and you’ll + V... •So,you’re going to + V (organise the meeting). summarising action - what people have promised to do