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IVa
The document provides phrases for asking someone to repeat information, clarify what was said, speak louder or slower, spell things out, check numbers, and summarize details. Some common phrases included are "I'm sorry, I didn't catch that", "Could you say that again?", "Could you speak up?" and "So the meeting is on Friday at 10 am, is that right?". The phrases are presented as polite ways to handle communication issues on calls or when exchanging information.
IV A
This document provides guidance on effective phone communication structures and phrases for different call scenarios. It suggests greetings and introductions depending on whether the speakers know each other or not. If they know each other, it recommends exchanging small talk on well-being or local weather before stating the purpose of the call. If they are unfamiliar, introductions should include the caller's name, company and reason for calling before asking how the receiver can help. Sample dialogues demonstrate the different structures. The goal is to establish rapport and efficiently convey the reason for the phone interaction.
Nat's Pitch
This document outlines a plan for a music video that aims to break stereotypes about groups like emos, goths, and punks. It will tell the story of a girl (Lexi) going through a breakup but learning that she has friends who care about her. The target audience is teenagers who like upbeat alternative music. The video aims to show through its storyline and genre (punk music) that people of these subcultures can still have fun and not always be sad, challenging preconceptions people may have. It relates this goal to cognitive dissonance and reception theories about changing viewpoints.
III C
This document lists various common office equipment and stationery items including pens, staplers, folders, notebooks, calculators, filing cabinets, printers, photocopiers, first aid kits, and other typical workplace supplies. It also mentions a pen holder located between the laptop and desktop for storing writing tools.
Tapescripts
This document appears to be a training manual that provides instructions on various phone-related tasks. It includes pages that cover receiving calls, making the first few calls, asking for and giving repetition, and examples for exercises 3 and 4. The document gives guidance on different phone skills and interactions.
U3 could i leave a message with notes st
This document provides tips and guidance for making effective phone calls, including to different time zones. It stresses the importance of preparation, such as thinking about the purpose and topics of the call in advance. Several examples are given of different types of phone calls and callers, assessing their effectiveness. Specific techniques are suggested for handling misunderstandings like unclear names or technical information. Cold calling is also briefly defined.
Recommended
IVa
The document provides phrases for asking someone to repeat information, clarify what was said, speak louder or slower, spell things out, check numbers, and summarize details. Some common phrases included are "I'm sorry, I didn't catch that", "Could you say that again?", "Could you speak up?" and "So the meeting is on Friday at 10 am, is that right?". The phrases are presented as polite ways to handle communication issues on calls or when exchanging information.
IV A
This document provides guidance on effective phone communication structures and phrases for different call scenarios. It suggests greetings and introductions depending on whether the speakers know each other or not. If they know each other, it recommends exchanging small talk on well-being or local weather before stating the purpose of the call. If they are unfamiliar, introductions should include the caller's name, company and reason for calling before asking how the receiver can help. Sample dialogues demonstrate the different structures. The goal is to establish rapport and efficiently convey the reason for the phone interaction.
Nat's Pitch
This document outlines a plan for a music video that aims to break stereotypes about groups like emos, goths, and punks. It will tell the story of a girl (Lexi) going through a breakup but learning that she has friends who care about her. The target audience is teenagers who like upbeat alternative music. The video aims to show through its storyline and genre (punk music) that people of these subcultures can still have fun and not always be sad, challenging preconceptions people may have. It relates this goal to cognitive dissonance and reception theories about changing viewpoints.
III C
This document lists various common office equipment and stationery items including pens, staplers, folders, notebooks, calculators, filing cabinets, printers, photocopiers, first aid kits, and other typical workplace supplies. It also mentions a pen holder located between the laptop and desktop for storing writing tools.
Tapescripts
This document appears to be a training manual that provides instructions on various phone-related tasks. It includes pages that cover receiving calls, making the first few calls, asking for and giving repetition, and examples for exercises 3 and 4. The document gives guidance on different phone skills and interactions.
U3 could i leave a message with notes st
This document provides tips and guidance for making effective phone calls, including to different time zones. It stresses the importance of preparation, such as thinking about the purpose and topics of the call in advance. Several examples are given of different types of phone calls and callers, assessing their effectiveness. Specific techniques are suggested for handling misunderstandings like unclear names or technical information. Cold calling is also briefly defined.
Sound spelling exercise
The document discusses pronunciation in the English language. It notes that while there are 26 letters in the English alphabet, there are 44 sounds. This means that words can have a different number of letters than sounds. For example, "cat" has 3 letters but also 3 sounds, while "catch" has 5 letters but still only 3 sounds. It then provides an exercise where words must be sorted based on whether they have 2, 3, 4, 5, or 6 sounds, despite having a varying number of letters in each word.
Tapescripts
This document appears to be a training manual that provides instructions on various phone-related tasks. It includes pages that cover receiving calls, making the first few calls, asking for and giving repetition, and examples for exercises 3 and 4. The document gives guidance on different phone skills and interactions.
U3 could i leave a message TN
The assistant handles the call politely but avoids transferring the caller to her boss. She states multiple times that her boss is unavailable or busy. When the caller asks to send information about his products, she finally suggests this but should have done so sooner rather than wasting time. Ideally, she could have politely declined interest upfront instead of prolonging the call. Cold calling involves unsolicited calls to prospects not expecting contact, usually as the start of a telemarketing sales process.
Compiti corretti unità 4
This document contains 8 short sentences discussing various situations: 1) a potential party if offered a job, 2) horoscope predictions of luck and success, 3) requesting an umbrella for expected rain, 4) warning about continued smoking impacting health, 5) a new government wanting to reduce petrol prices but it negatively impacting the environment, 6) worries about failing an exam but being assured something will be remembered, 7) not being able to find a lost wallet after searching everywhere, and 8) potential study in the US next year if enough money is available.
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Sound spelling exercise
The document discusses pronunciation in the English language. It notes that while there are 26 letters in the English alphabet, there are 44 sounds. This means that words can have a different number of letters than sounds. For example, "cat" has 3 letters but also 3 sounds, while "catch" has 5 letters but still only 3 sounds. It then provides an exercise where words must be sorted based on whether they have 2, 3, 4, 5, or 6 sounds, despite having a varying number of letters in each word.
Tapescripts
This document appears to be a training manual that provides instructions on various phone-related tasks. It includes pages that cover receiving calls, making the first few calls, asking for and giving repetition, and examples for exercises 3 and 4. The document gives guidance on different phone skills and interactions.
U3 could i leave a message TN
The assistant handles the call politely but avoids transferring the caller to her boss. She states multiple times that her boss is unavailable or busy. When the caller asks to send information about his products, she finally suggests this but should have done so sooner rather than wasting time. Ideally, she could have politely declined interest upfront instead of prolonging the call. Cold calling involves unsolicited calls to prospects not expecting contact, usually as the start of a telemarketing sales process.
Compiti corretti unità 4
This document contains 8 short sentences discussing various situations: 1) a potential party if offered a job, 2) horoscope predictions of luck and success, 3) requesting an umbrella for expected rain, 4) warning about continued smoking impacting health, 5) a new government wanting to reduce petrol prices but it negatively impacting the environment, 6) worries about failing an exam but being assured something will be remembered, 7) not being able to find a lost wallet after searching everywhere, and 8) potential study in the US next year if enough money is available.