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Tami Gilbert - Employee Satisfaction Workshop
- 1. Welcome to Your Workshop Employee Engagement Increase Job Satisfaction Preventing Burnout & Stress Management
- 2. + Workbook Workshop Handout 2Increasing Your Bottom Line Through Employee Retention
- 3. • Tami Gilbert, RN, MSN, MBA • Author, Speaker • 9 years as a Bedside Nurse • 3 years as Nurse Manager & Director of Nursing • 12 years as Case Manager/ Utilization Review • 2 Years of Quality Improvement Your Workshop Facilitator 3Increasing Your Bottom Line Through Employee Retention
- 4. • Complacency • Disorganization • Poor work ethics • Becoming disengaged • Discontinued professional investment • Doesn’t take risks • Stop taking initiative • Taking shortcuts Habits That Cause Job Dissatisfaction 4Increasing Your Bottom Line Through Employee Retention
- 5. The Impact of Job Dissatisfaction 1 2 3 • Unhappy at Work & Home • Poor Attitude • More stressed • Low morale • Increase in sick days • Low productivity • Unsatisfied Staff lead to Uncertified Patients Financial Cost: • Employee turnover • Low patient satisfaction • Low HCAHPS survey score (patient satisfaction survey required by CMS) • Low government reimburse • Poor reputation 5Increasing Your Bottom Line Through Employee Retention
- 6. 2 43 1 Staff Responsiveness - answering call bells and responding to toileting needs Food Services– quality of food and the courtesy of those who serve it. Doctor & Nurse Communication - respect, listening skills and communication ability of doctors & nurses, pain & discharge information Hospital Environment - cleanliness and quietness of the hospital What Does The HCAHPS Survey Measures? 6Increasing Your Bottom Line Through Employee Retention
- 7. Participant s’ Exercises 7Increasing Your Bottom Line Through Employee Retention • Make a list: Cause for your dissatisfaction • Make a list: What to do to increase job satisfaction
- 8. Training & Development Opportunity • Barriers to Effective Interpersonal Communication • Improve communication skills • Stress Management • Becoming team player • Taking ownership • Increase own value 8Increasing Your Bottom Line Through Employee Retention
- 9. Participant s’ Exercises 9Increasing Your Bottom Line Through Employee Retention • Communication Skills: Role playing • Make a list: What to do to make your job environment more positive
- 10. Training & Development Opportunity 1 0Increasing Your Bottom Line Through Employee Retention • Benefits of Networking • Deal Effectively with Workplace Politics • Team Building
- 11. 2 43 1 • Strategies to relief Burnout • Strategies to Manage Job Stress Benefits of Taking Time Off • Signs & Symptoms of Job Burnout • Cause of Job Burnout Job Burnout & Stress Management 1 1Increasing Your Bottom Line Through Employee Retention
- 12. 2 43 1 • Become a Mentors • Volunteer for Projects • Become a Better Coworker • Change the Way and Order You Do Your Job • Invest in yourself Strategies: Breathing Fresh Air into Your Job 1 2Increasing Your Bottom Line Through Employee Retention
- 13. 2 43 1 • What are your Goals and Vision for your Job or Career • Your Behavior creates Your Brand • Having a Goal, Great Attitude, & Behavior • Benefits of Good Attitude Gift of GAB 1 3Increasing Your Bottom Line Through Employee Retention