Deming's 14 Points provide guidance for implementing total quality management. The points focus on continuous improvement, eliminating waste, building quality into processes, fostering collaboration between departments, and empowering workers. The goals are to meet customer needs, improve products and services, drive innovation, and promote pride in workmanship.

1. Deming’s 14 Points for
Total Quality Management

2. 1. Create constancy of purpose for improving products and services

3. • Plan for quality in the long term
• Don’t just do the same things better
• Predict for the future challenges

4. 2. Adopt the new philosophy

5. • Embrace quality throughout the organization
• Put your customers’ needs first
• Create your quality vision

6. 3. Stop depending on inspections

7. • Build quality into the process from start to finish
• Inspections are costly and unreliable
• Eliminate the “wrongs” altogether
• Use statistical control methods

8. 4. Use a
single
supplier for
any one
item

9. • Quality replies on consistency
• Look at suppliers as your partners in quality
• Analyze the total cost
• Check the suppliers to meet your quality standards

10. 5. Improve constantly and forever

11. • Continuously improve your systems and
processes
• Emphasize training and education
• Use kaizen

12. Plan-Do-Check-Act Kaizen

13. 6. Use training on the job

14. • Train for consistency to help reduce variation
• Build a foundation of common knowledge
• Allow workers to understand their role in the “big picture”
• Encourage staff to learn from each other

15. 7. Implement leadership

16. • Expect supervisors to understand their workers and the process
• Provide support and resource for each staff member can do best
• Figure out what each person need to do best
• Find ways to reach full potential

17. 8. Eliminate fear

18. • Allow people to perform at their best
• Let everyone know the goal
• Make workers feel valued
• Use openminded and honest communication

19. 9. Beak down barriers between departments

20. • Build the “internal customer” concept
• Build the shared vision
• Use cross-functional teamwork
• Collaboration

21. 10. Eliminate unclear slogans

22. • Let people know exactly what you want
• Outline your expectations, then praise
people face-to-face

23. 11. Eliminate numerical quotas and numerical goal

24. • Look at how the process is carried out
• Provide support and recourses to improve the levels and quality
• Measure the process

25. 12. Remove barriers to
pride of workmanship

26. • Allow everyone to take pride in their work without
compared
• Treat workers the same

27. 13. Implement education
and self-improvement

28. • Improve current skills of workers
• Encourage workers to learn new skills
• Build skills to make workforce more adaptable to change

29. 14. Involve all workers
in the transformation

30. • Improve your overall organization
• Analyze each small step
• Use effective change management principles