TOTAL QUALITY MANAGEMENT

1. TQM
Criteria 3
Employee involvement
Presented by-
SAIPHALI
M.PHARMA (QA)
2020-2022

2. Total quality management
The philosophy of TQM is to involve every
employee in the organisation along with its
suppliers and distributors to improve product
quality and enhance customer satisfaction.

3. What is employee involvement
It is the direct participation of employees to help an
organisation fulfil its goals and objectives.
It also improves the quality and productivity at all
levels of organisation.
Regular participation of employee in deciding how
work is done, making suggestion for improvement,
goal setting, planning and monitoring of their
performance.

4. Employee
Engagement
commitment
Motivation
Trust
Loyalty

5. Important aspects of employee involvement
Employee motivation
Empowerment
Team and team work
Recognition and reward schemes
Performance appraisal

6. Encourage employee involvement
Give a brief survey to your staff that is made up
of open ended questions that ask for specific
improvement ideas.
Review every response.
Create a team to implement the easiest ideas that
can have the greatest impact.

7. Level of employee involvement
HIGH INVOLVEMENT- Employees have
complete decision making power.
FULL CONSULTATION- Employees offer
recommendations.
SELECTIVE CONSULTATION- Employees
give information, but don’t know the problem.

8. Employee
Involvement
Modify and define
problem better
Usually identify more
and better
Solution
More likely to market
the best option

9. A new
management
Philosophy
Delegation
Communication
Training
Incentive
Authority
Information
Skill
Reward
Employee
involvement

10. Outcomes of employee involvement
Improved organisational decision making capability.
Improved attitude regarding work.
Substantially improved employee well being.
Reduced costs through elimination of waste and reduced product
cycle times.
Empowerment, satisfaction, creativity, commitment and motivation as
well as intent to stay.
Increased employee productivity across industries.

11. “Thank you”