1. Managing People in Times of Conflict
Managers in every organization experience conflict in some way. If mismanaged, it can hinder
the potential for employees to function efficiently in the work environment. Learn to
understand and improve your own response to conflicts and how these concepts can be applied
in the workplace. Practice dialogue skills with peers from your profession, develop conflict
resolution skills, and learn how to use conflict as an opportunity for growth.
Turning Conflicts into Opportunities
• Understand the role conflict plays and assess a situation from multiple points of view.
• Build skills through testing new tools and processes.
• Apply targeted communication strategies that promote conflict resolution.
Upon completion of the course, you will be able to
Kathryn Maguire is
Director of Clinical
Programs at New England
Quality Care Alliance and
has been in executive
management in post acute
health care environments.
Katherine has over 20 years
of experience in developing
customized programs to
implement new initiatives
and solve communication
issues.
INSTRUCTORS
Kathryn Maguire
Katherine Galasso
+ 2 weeks online learning
Time: Location:
Oct 14, 2015 Lasell College
Newton, MA
Live Meeting:
5-8:05 pm
COURSE DETAILS
CE Sponsor:
Social Work: This program has been approved for 10 Social Work
Continuing Education hours for relicensure, in accordance with 258
CMR. Collaborative of NASW and the Boston College and Simmons
Schools of Social Work Authorization Number D 61883-7.
CEU INFORMATION
Successful Completion Requirements: Participants
seeking CE credit are expected to sign-in and out at
each session, attend the entire program, and complete
all evaluations.
Nursing: This program meets the requirements
for 10 nursing contact hours as specified by the
Massachusetts Board of Registration in
Nursing - 244 CMR 5.04
Nursing Home Administrators: Berkshire
AHEC is approved by the Massachusetts Board
of Nursing Home administrators to provide 10
education credits for nursing home
administrators.
Questions about pricing, discounts for multiple
enrollments, and limited scholarships
617 953 8429
For disability questions, please go to:
lasell.edu/campus-life/disability-services