1. Jennifer May
4170 E. Sandy Way, Gilbert AZ 85297
Home: 480 219-0081 Cell: 602 549-4440
jkmay5@cox.net
Summary
Conscientious Flight Attendant possessing in-depth knowledge of FAA rules and regulations, as well
as customer service. Prioritizes passenger comfort, safety and security at all times.
Highlights
Safety-oriented Safety checks
Valid U.S. passport In-flight virtual office background
Superior communication skills
Global traveler
Team player
Conflict resolution
First Aid certification
Skilled multi-tasker
Excellent judgment
Adaptable
Organized
Accomplishments
Secured numerous company achievement awards for delivery of exceptional customer service.
Experience
Mesa Airlines January 2015 to Current
Flight Attendant
Phoenix, AZ
Flight attendant. Outstanding customer service.
Enforced safety and security measures and protected sensitive zones.
Instructed passengers on all safety and emergency procedures and answered any questions.
Determined flight close-out times and completed and verified flight forms.
Monitored compliance with size limitation guidelines for the carry-on baggage program.
Arizona Hair Co. September 2011 to August 2014
Stylist
Gilbert, AZ
Promoted and sold salon services and products.
Educated guests on proper hair care.
Used state-of-the-art techniques in coloring and treating hair.
Employed a variety of hair style techniques, including curling and straightening.
Recommended hair styles that complimented clients' facial features and coloring.
Kokopelli Winery February 2006 to November 2008
Media, Marketing, Sales Manager
Chandler, AZ
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and
market trends.
Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
Served as mentor to junior team members.
Initiated program that standardized employee training and led to increase in customer satisfaction by
2. 12%.
US Embassy
Volunteer at the US Embassy Mexico City
Mexico City, Mexico
Diplomat
Southwest Airlines
Supervisor of Inflight
Dallas ,TX
Attended preflight briefings.
Recruited and interviewed applicants.
Updated the flight attendant manual and briefed fellow staff on changes.
Addressed passenger concerns about safety, weather, medical.
issues.
Directed personnel, training and labor relations activities.
Education
Studio Acacmey of Beauty
Associate of Arts: Cosmetology
Chandler, AZ, US
Sanitation training
Hair treatment training
Haircutting and Chemical Services training
Simi Valley High School
High School Diploma
Simi Valley, CA, US
November 2009 to
May 1994 to
2009
1987
January 2010
September 2005
Answered employee questions regarding company and flight attendant concerns and resolved any
Conducted new employee orientation to foster positive attitude toward organizational objectives.
