1. Career Overview
Core Strengths
Accomplishments
BIBI SAFFOANA GOLAM HOSEN
Biswa Lane, Plaine Magnien, H: 6375735 | C: 57663629 | saffoana@gmail.com
Dedicated Customer Service Agent motivated to maintain customer satisfaction and contribute to company
success by maintaining a high level of professionalism, patience and efficiency to minimize customer
dissatisfaction and increase customer loyalty.
I am versed in customer support in high call volume environments. Superior computer skills and telephone
etiquette.
Skilled Customer Service Agent committed to addressing customer concerns with speed, accuracy and
professionalism.
Strong problem solving ability
High customer service standards
Excellent oral and written communication and
interpersonal skills.
Professional and courteous demeanor and ability to
collaborate with a team.
Excellent problem-resolution skills and ability to
multi-task in a fast-paced, high-volume environment.
Ability to work in a highly structured environment --
take scheduled lunches and breaks.
Ability to accommodate non-traditional work
schedules.
Excellent attendance and punctuality.
Ability to work independently and learn on the fly.
Bilingual : Fluent in English and French
Answered phones and respond to customer requests.
Provided customers with product and service information.
Transferred customer calls to appropriate staff.
Followed-up on customer inquires not immediately resolved
Completion of Course 100: Achieving Superior Service in UP!Your Service College.
Completion of Course 300: Increasing Customer loyalty in UP!Your Service College.
Attended IT Training (one-day in-house course on Microsoft Windows, Outlook 2013 & Excel 2013).
Attended the " Introduction To Emergency Call Center Handling"

2. Work Experience
Educational Background
11/2013 to 11/2015
Ebene
Customer Service Agent
Airmate Ltd
I work for Air Mauritius. Delivering customer service to passengers calling from Mauritius, Reunion, France,
UK, Geneva, South Africa and Australia.
Assisting them in fare quote for Air Mauritius along with schedule details and fare conditions and upon
passenger request , we even make their booking, cancel an existing booking or modify it.
Also, answering their queries like penalty fee for change of date, upgrade fee, Internet booking, and luggage
allowance.
Other than that, I even assist them if they want to buy ancillary services such as exit seats, lounge access, extra
luggage, surf board, golf bag...etc.
As for Air Mauritius Staff , we attend to their calls who often request for the load of flights for concessional travel
and also, assist them in making their booking, the fare and preparing their TST for Air Mauritius Flight and other
carrier flight(ZED Fares).
Also, I assist caller in their Internet booking on air Mauritius website for flight booking and on Air Mauritius
Holidays website for flight, hotel booking, transfers and excursions.
Moreover, in case of flight schedule change or cancellations, we inform each passenger about their flight details
and re book them on available flight upon their satisfaction.
01/2012 to 12/2012
Castel
Travel Consultant
South Gate Travel and Tourism
I have worked as Travel Consultant. Making reservations and issuing tickets for passengers as per their requirements.
2011IATA Diploma in Consultant Course
IATA
2011Certificate in IATA GDS Fares And Ticketing-Amadeus ( distinction)
IATA
2011Airlines Reservations & Automated Fare Proficiency in Amadeus ( Distinction)
Mutiwings Travel Academy
2010Cambridge Higher School Certificate
Sodnac state secondary school
Mathematics (main)B
Physics (main)D
Chemistry (main)D
General paper (subsidiary)b
French (subsidiary)a
2008Cambridge School Certificate
Sodnac State Secondary School
Mathematics 3
English (oral: 3)3
French1
Additional Mathematics 3
Chemistry 3
Physics 3
Biology 4
Arabic 3
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