T15 reuse water utilities-loucraft
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The document summarizes the Customer Connection Program implemented by the City of Pompano Beach, Florida to expand the use of reclaimed water (reuse) for irrigation. Key points include: (1) The City built a reuse treatment plant in 1989 to provide non-potable water for irrigation and has since expanded capacity, but in 2011 was only using about 30% of capacity. (2) A new program was implemented using public outreach, reduced costs, and contractor assistance to make connections easier in order to meet permit requirements and reduce drinking water usage. (3) The program aims to connect 770 homes to reuse by July 2013 to save over 90 million gallons of potable water annually, providing benefits to both customers and the City
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T15 reuse water utilities-loucraft
- 1. CUSTOMER CONNECTION PROGRAM Maria Loucraft & Randy Brown April 23, 2013
- 3. The City of Pompano Beach • Coastal City with a population 104,402 in 25 square miles • Serve about 80,000 people for water, wastewater collections • Provide stormwater service to entire City • Provide Reuse for irrigation City located in southeast Florida in Broward County
- 4. The City of Pompano Beach’s Reuse History • In 1980s the Golf Course Over-pumped their wells and Consumptive Use Permit (CUP) DENIED • City Utilities applied for CUP – DENIED City built a Reuse Plant in 1989 to water golf courses, medians and parks – expanded in 2002 • Pompano Beach has no Wastewater Facility, tapped Broward Ocean Outfall line
- 6. Reuse Plant Statistics • Capacity is 7.5 Million Gallons per Day (MGD) • Current Flow is about 2.0 MGD • Expansion Potential to 12.0 MGD • Reuse Types - Public Access Areas, Landscape, Golf Course & Residential Irrigation
- 7. Influent Pumps from 54”Outfall Line
- 9. Low Pressure Pumps to the City and Lighthouse Point
- 10. High Pressure Pumps to the Golf Course
- 11. Monitoring 24 Hours a Day
- 12. Where We Were 2011 • Ability to pump 7.5 MGD - 2 MGD actual • 26 miles of pipe in the ground • CUP requirement to be at 4.5 by 2016 • About 1,200 homes eligible for reuse • Only 73 homes hooked up
- 13. What Was Up? Customer Issues • Up front cost for private side work • Did not want to bother with permit • Did not want to bother with backflows & annual inspections • “SOMEONE” promised it was FREE
- 14. The New Program • City Commission & City Manager requested new program • Effective Utility Management Assessment identified need for improvement • Changed type of Backflow • Automated Meter Reading (added protection) • Changed backflow ownership in Ordinance • Brought in Contractor to manage and work with Plumbers (private property) • Brought in PR Firm (outreach, education, website, mailers)
- 15. Public Outreach Component • Staff Left Brained & Technical • Environmental PR • City Cable Channel • IcanWater.com Website (signup & info) • Phone Hotline • Press Releases & Newspapers/Magazines • Community Events & HOAs • Banners, signs, mailers, cards
- 16. New Program – Reward Existing Customers • Mailers sent to existing reuse customers • Could sign up at IcanWater.com or by calling customer service or the hotline • Sent them a Hold Harmless form to Authorize City to hire a plumber to replace their existing backflow device and change it out with a new below ground device • City will own device -no more annual inspections • Reuse rate stayed the same
- 17. New Program – New Customers • City sent mailers/letters • Sign up on-line or by calling customer service or hotline • Upon authorization from owner (Hold Harmless) Contractor schedules a plumber to do the connection work • Plumber handles the permit and City Building Department conducts the inspection. • New reuse rate, slightly higher than the existing, but much lower than potable
- 18. Cost Comparison Drinking Water Reuse 0-7K $2.24 0-20K $0.85 8-11K $3.07 21-40K $1.68 12-15K $4.27 >40K $2.49 >15K $6.00
- 19. Potential Cost Savings • For a new reuse customer that uses about 10,000 gallons of water per month (4,000 for irrigation), expect about $200 savings per year
- 20. Who is Eligible? • Single Family Residential Owners • Have purple box in yard • If don’t have irrigation system, can use a hose bibb provided by the City
- 21. Customer Benefits • Lower watering bills • Can water any day (no water shortage orders) • Reduced fertilizer usage
- 22. City Benefits • Provides for City Sustainability • Extends our drinking water supply • Lowers future capital costs for upgrades to Water Plant & other Alternative Water Supplies • Prevents saltwater intrusion & protects drinking water wells • Mitigates sea level rise • Green option reducing carbon footprint • Assists Broward County with Ocean Outfall issue • Provides jobs for local plumbers
- 23. Partnerships • Broward County Grant up to $220,000 • Contractor to Manage program (Eaton) • Public Relations Firm for outreach (Environmental PR) • Local Plumbers (Development Services)
- 24. Success Looks Like… 770 Connections by July 2013 and Saving 92.4 MG per year 0 100 200 300 400 500 600
- 26. More Customers
- 27. More Customers