Hoang Ngukim provides a summary of their relevant skills and experience for an IT role in New Zealand. They have a Diploma in Network Engineering from Computer Power Plus as well as a Bachelor's degree in Information Technology from a university in Vietnam. Their technical skills include networking protocols, switches, routers, firewalls, and programming languages. They have work experience in system installation, troubleshooting, and customer support roles in New Zealand and Vietnam.

1. 20 Carlow Grove, Birchville, Upper Hutt, Wellington
hoangngukim@yahoo.co.nz || Mobile Number: 022 657 5256 || NZ Resident
PERSONAL SUMMARY
 A problem solver who enjoys a challenge can work well under pressure, and possesses a strong
background in sale, customer services skills.
 Personal commitment to upholding ethical values and high levels of customer care.
 A proactive self-starter, known to initiate process and system improvements to increase system stability
and staff productivity.
 Committed to on-going professional development and learning on the job.
TECHNICAL SKILLS
QUALIFICATIONS
Diploma in Network Engineering (NZQA Level 6), Computer Power Plus (2014-2016)
Bachelor of Science (Information Technology) Natural Science University, Vietnam (2006–2010)
Industry Certifications:
 Cisco Certified Network Associates ( CCNA)
 CompTIA Network+
 Microsoft Windows 7 Configuring
 Operating Systems: Cisco IOS, Windows Server 2003, 2008, 2012 and Windows Workstations XP,
Vista, 7, 8, 10, Mail Exchange 2003, 2007. Linux-Based Ubuntu, Cent-OS, Red Hat Linux.
 Cisco Routing Protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, HDLC, PPP, VoIP, IPv4-6.
 Cisco Switching: VLAN, VTP, STP, Ether Channel, HSRP, VRRP & GLBP.
 Security: ACL, NAT, VPN IPsec Tunnel, Port Security, Firewalls.
 Programming languages: C#, VB.Net, Dreamweaver, SQL Server, MySQL, PHP.
 Infrastructure services: DHCP, DNS, SMTP, FTP, TFTP.
 Hardware: 6500 series Cisco switches, routers, cable connectors.

2. CAREER HISTORY
20 Carlow Grove, Birchville, Upper Hutt, Wellington
hoangngukim@yahoo.co.nz || Mobile Number: 022 657 5256 || NZ Resident
Remark IT Solutions Ltd 18-August/2016 – 31-August/2016
Position: Technician (Intern)
Remarkit Solutions LTD professionally manages the commissioning, decommissioning and remarketing of
Information Technology (IT) equipment. Since the company's establishment in the year 2000, Remarkit has
completed some significant projects for some of New Zealand and Australia's largest corporations, leasing
companies, and government agencies.
Responsibilities:
 Install Operating System, clone the fresh images included up-to-date patches, updates, drivers to
the server and deployed to computers.
 Built new computers according to client’s needs.
 Configuring, troubleshooting network connectivity, daily backup.
 Upgrading, fixing damaged components to ensure computers well running.
 Working under manager’s requirements.
The Bun Factory Bakery September/2011-June/2016
Position: (Customer Assistant)
Responsibilities:
 Welcome customers and respond to their questions regarding bakery's products.
 Assist customers in selecting products and provide them with information on ingredients.
 Answering, taking customer’s requirement and making stock orders on the phone.
 Helping bakers in preparing ingredients for performing baking activities.
 Ascertain that required items for baking, labeling and stocking are available.
Peacesoft Solution Corporation June/2008-February/2010
Position: (Network Engineer - Vietnam)
Peacesoft Solutions Corporation provides online content management software in Vietnam. It also provides
video-conferencing, as well as operates an online auction Web site. The company develops and makes an e-
government service model that is applied and customized to various Vietnamese e-government projects.
Responsibilities:
 Investigating, diagnosing and resolving all network problems or escalating to higher levels.
 The setting of the networking devices, coordinating with the System/Network administrator during
implementation.
 Troubleshoot Windows Server 2003 and streamlining the user policy.
 Managing users account under Active Directory.
 Structured network cabling such as STP, UTP, coaxial, etc., installation and configuration of LAN,
WAN and wireless network with active components such as routers, switches, modems.
 Search and create potential customer’s data.
 Approach and advise customers how to use online platforms.