Experienced Customer Service Executive with a demonstrated history of working in the logistics and supply chain industry. Skilled in Negotiation, Microsoft office, Customer support, Communication and team building.

1. AHMAD MOHAMED FAISAL
Abu Dhabi, UAE
Mob: +971- 506719970
Email: a7mdarmani@gmail.com
CAREER OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your
organization and establish a career for myself.
EXPERIENCE
Organization Name: Carriage Delivery Services (March 2018 – January 2020)
Designation: Customer Service Executive (Partner Care Specialist)
Job Profile:
 Maintaining a positive, empathetic and professional attitude toward customers and
partners always.
 Actively monitoring orders placed via Carriage up to completion.
 Responding promptly to customer inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customer complaints.
 Knowing the nature of business activity and can answer questions.
 Processing orders, forms, applications, and requests.
 Keeping records of customer interactions, transactions, comments and complaints.
 Communicating and coordinating with colleagues as necessary.
 Providing feedback on the efficiency of the customer service process.
 Managing a team of junior customer service representatives.
 Providing feedback to relevant departments to help improve our customer experience.
Organization Name: Al Waseem Events (June 2016 – Nov 2017)
Designation: Customer Service Representative (Admin Assistant)
Job Profile:
• Maintain front desk procedures including contact information, directions and
frequently requested company information.
• Maintain knowledge of all product and service offerings of the company.
• Maintain company files and databases in a confidential manner.

2. • Ordering and taking stock of office supplies
• Assist in resolving any administrative problems
• Any other related duties/projects assigned by the Line Manager from time to time in
order to meet business needs
ACADEMIC CREDENTIAL
• Central Board of Secondary Education from Asian International Private School – Abu
Dhabi, UAE 2013.
• Higher Secondary Education from Asian International Private School – Abu Dhabi,
UAE 2015.
• Bachelor of Business Administration from Jaipur University, Abu Dhabi, UAE 2019.
SKILLS
 Knowledgeable in Microsoft Office Suite (Word, Excel).
LANGUAGE SKILLS
 English: full professional proficiency (ILR scale)
 Arabic: limited working proficiency (ILR scale)
 Hindi / Urdu: working proficiency (ILR scale)
 Malayalam: limited working proficiency (ILR scale)
 Tamil: Native language (ILR scale)
 Sinhala: limited working proficiency (ILR scale)
DRIVING LICENSE
• Holding valid UAE light vehicle Driving
License. Place of Issue: Abu Dhabi
PERSONAL INFORMATION
• Name : AHMAD MOHAMED FAISAL
• Date of Birth : 06/07/1997
• Marital Status : Single
• Nationality : Sri Lankan
• Passport Expiry : 09/10/2029
References available upon request.