Sydney UC User Group - November 2015

SYDNEY UC USER GROUP
25th November 2015

AGENDA
Times Topics
6:00 PM (30 mins) Skype for Business Call via Work and PSTN Calling Walkthrough (Aidan Freeman)
6:30 PM (30 mins) Tech Deep Dive into Audiocodes One Box 365 (David Lau)
7:00 PM (30 mins) Networking Break
7:30 PM (20 mins) Latest UC News and Development (Justin Morris)
7:50 PM (10 mins) Wrap Up and Prize Draw

5
Skype for Business Call via Work
Sydney UC User Group
Aidan Freeman
November 2015

Sydney UC User Group – Call via Work
What is Call via Work?
…referred to as CvW from here on out.
Remote Call Control (RCC) Replacement
…without all of the Control part 
or
Enterprise Voice “Light”
…transitionary Scenario/Option for telephony
Uses the Skype for Business conference server to initiate two calls.
1. First call to the users handset
2. Second call to the remote party
3. Calls are joined together with SfB acting as a bridge
6

How does Call via Work, work?
1. User initiates an outbound call using SfB Client
2. SfB Server sends a SIP INVITE to the PBX to
initiate a call to the desk phone.
3. The PBX rings the desk phone
4. Desk phone answered, SfB Server sends a SIP
INVITE to the callee
5. The PBX calls the PSTN number, ring back
provided
6. Call is answered
7
SfB Server 2015
Desk Phone/HandsetSfB User/Client
(Caller)
IP-PBX
Mobile
(Callee)
PSTN
1
2
3
4
5
6
Audio/Media

When to use Call via Work
Typical SfB adoption seems to be –
IM/Presence > P2P AV > Conferencing > Dial-in conferencing > Enterprise Voice
CvW isn’t a true RCC replacement where you expect the PBX and legacy handsets to
coexist with Enterprise Voice long term.
CvW isn’t an Enterprise Voice replacement, the user experience is lacking and the feature
set is nowhere near parity.
CvW is a great option to offer introductory telephony functionality from the SfB Client when
your deployment is at the Dial-in conferencing stage.
8

Deploy Call via Work Overview
1. Prerequisites
2. Create a CvW global phone number
3. Create a CvW Policy
4. Grant the Policy to a user
5. Client Configuration
9

1. CvW Prerequisites
• Mediation server with an IP-PBX Gateway configured
• CvW users require a DID on the PBX
• CvW users are Enterprise Voice enabled and the LineURI populated with their PBX
DID
• CvW users must use Automatic Configuration as the connection type in their client
• CvW users must be enabled for dial-in and dial-out SfB conferencing
• Enable call forwarding and simultaneous ringing
• Disable delegation, team call and response group functions
10

2. Create the CvW global phone number
Cmdlet - https://technet.microsoft.com/en-us/library/gg412811.aspx
Set-CsRoutingConfiguration -CallViaWorkCallerId +61290082777
CallViaWorkCallerID This number appears to the local party (caller)
3. Create a CvW Policy
Cmdlet - https://technet.microsoft.com/en-us/library/gg412811.aspx
New-CsCallViaWorkPolicy -Identity Tag:Untitled6CvWP -Enabled $true
-UseAdminCallbackNumber $false -AdminCallbackNumber +61290082707
UseAdminCallbackNumber $false Allow users to change the AdminCallBackNumber
AdminCallBackNumber is the local party number (desk phone)
11

4. Grant the CvW policy to a user
Cmdlet - https://technet.microsoft.com/en-us/library/dn985891.aspx
Grant-CsCallViaWorkPolicy -Identity PatrickBateman `
-PolicyName Tag:Untitled6CvWP
5. Client Configuration
1. Under Tools > Options confirm Call Forwarding shows as Call Handling
If not then the back end configuration for the user is missing something.
2. Set Simultaneously ring to your PBX DID or Extension
3. Under Outgoing Calls check Use this number to make calls and select your PBX DID.
12

The Call via Work User Experience
Caller ID
Inbound call to desk phone shows the CvW Global Number.
The CallViaWorkCallerId attribute
Outbound call to recipient shows the users desk phone DID
This relies on the LineURI matching the PBX DID.
Inbound Calls
Relies on Call Forking or SimRing functionality on the PBX
or
Inbound calls flow into Skype which uses SimRing to call the desk phone
In either instance call control is lost if the call is answered on the desk phone!
13

Pros
• Click-to-call
• Presence, user search, and IM
• The ability to add IM, application sharing,
and file transfer to a Call Via Work call.
• One-click meeting join capability
• Low barrier to adoption
14
Cons
• No Call Park, Transfer or Hold via Skype
• No Mute/Unmute via Skype
• Can’t record meeting audio
• No Delegation, Team Call or Response Group
features
• No E911 and Malicious Tracing
• No SfB Desk Phone Pairing
If PBX doesn’t support REFER with Replaces then…
If the user transfers the ongoing call the call window remains and if it is closed the call is
dropped.

Call via Work Links
Brian Ricks at Ignite 2015
https://channel9.msdn.com/Events/Ignite/2015/BRK3142
TechNet
Plan for CvW
https://technet.microsoft.com/en-us/library/dn951395.aspx?f=255&MSPPError=-2147217396
Deploy CvW
https://technet.microsoft.com/en-us/library/dn933908.aspx
Office.com
Make a SfB call but use your PBC desk phone for Audio
https://support.office.com/en-us/article/Make-a-Skype-for-Business-call-but-use-your-PBX-desk-
phone-for-audio-6a316c11-a05e-460c-b969-32ff0ad848e6
15

Skype for Business Cloud +
Enterprise Voice

Mobile First, Cloud First
OnlineOn Premises
Hybrid
Cloud on your terms
Messaging
Voice
& Video
Content
Management
Enterprise
Social
Reporting
& Analytics
Best experience across devices
Integrated solutions

Now is the time to upgrade your customers
to the best of both worlds: cloud
productivity AND Enterprise Voice

Office 365 + Skype for Business

One Box 365 Highlights
Full Lync deployment in one box unit, complete with Windows Server and SQL Server* for identity management
and archiving/monitoring
Dedicated Connectors to facilitate integration with Office 365
Friendly management console for simplified set up and ongoing management
Available also in disaster recovery mode, guaranteeing maximum uptime
* OEM Licenses of Windows Server 2012 R2 and SQL Server 2012 are included

Versatility for different deployment scenarios
• From SMB up to 5,000 users enterprises, One Box 365 can be deployed as the main
Lync voice infrastructure, also in disaster recovery or full high availability modalities
HQ Deployment
• Providing full survivability and local PSTN termination, One Box 365 is an ideal solution
to provide maximum performance for communications for remote branches
Branch Deployment
• With the dedicated Office 365 Connector, One Box 365 can dramatically simplify and
accelerate proof of concept trials, importing localy and enabling only the desired user
base with enterprise voice, without impacting the customer’s infrastructure
Proof of Concept

One Box 365 with Exchange Online (local AD)
Internet
PSTN
Lync Services
CA
Domain
Controller
you want to home all of the online users to on-premises Lync for Enterprise Voice – a single
site with a local Active Directory.
In this case, One Box will create a bi-directional forest trust
Exchange On-Line
Federation

OneBox365 and Office 365 in Split Domain Mode
On-premises
Subscription
Edge
server
Lync Server
2013
Lync Online
Microsoft Definition : Combining the benefits of Office 365 with an
on-premises deployment of Lync 2013 with a topology supported
by Microsoft
Benefits
• Full synchronization with customer Active
Directory
• Allow remote site resiliency
• Allow Local PSTN or SIP Trunk access
• Allow local PBX interworking
• Can be manage and monitor remotely
 Some users are homed on-
premises and some users are
homed online, but the users share
the same SIP domain
 Integrate with other Microsoft
Office 365 applications, including
Exchange Online and SharePoint
Online

OneBox vs Lync Online telephony features comparison
Feature OneBox365
Users
Lync Online
Users
Peer-to-Peer & PSTN calling, Emergency Dialing, Voice
Mail
Yes No
Call hold, Transfer, Forwarding, Delegation & Team
Calling
Yes No
IP Phones, USB Peripherals & Mobile call via work Yes No
Direct SIP Interoperability with on-premises PBX Yes No
Private Line, Common Area Phones Yes No
Analog Devices, Enhanced 911 Yes No
Call Parking, Unassigned Number Handling Yes No
Call Center Integration & Response Groups Yes No
Network Resiliency, Call Admission Control Yes No

One Box 365 with Office 365 Lync Hybrid (Local AD)
you want to home some of the online users to on-premises Lync for Enterprise Voice – a single
site with a local Active Directory.
In this case, Office 365 Connector allow to sync the users in a Hybrid mode
Internet
PSTN
Lync Services
CA
Domain
Controller
• Exchange Online and Lync Hybrid
Exchange On-Line
Federation

One Box 365 with Office 365
Internet
PSTN
Lync Services
• No local Domain Controller
• Exchange Online and Lync Hybrid
• Office 365 Connector allow to sync the users in a Hybrid mode
Exchange On-Line
Federation

One Box and Office 365- with Multi sites
home all of the online Lync users to on-premises Lync for Enterprise Voice, The
customer has multiple sites. Few options
1. Main site will run the One Box , some of the remote sites will use SBA
2. One Box in each site

Purpose-built appliance optimized to provide resilient multi-modal communication
for maximizing branch office user productivity
Branch Appliance
PSTN
MPLS
Center Site
Branch
Branch

SBA - User Experience
Features Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
Hold, Retrieve, Transfer
Authentication, Authorization
Voicemail Deposit (Redirect to ExUM in Data
Center)
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-call
Call Detail Records (CDR)
All 2 Party Intra Site communications
Audio Conferencing through PSTN
Contact SearchFeatures Unavailable
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)
Presence & DND based routing
Modify Presence or Change Call Forwarding
Settings
Contact List
Response Group and Call Park
WAN Up
All Features Available
WAN Down
Basic Voice Features Available

Features Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
Hold, Retrieve, Transfer
Authentication, Authorization
Voicemail Deposit (Redirect to ExUM in Data
Center)
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-call
Call Detail Records (CDR)
All 2 Party Intra Site communications
Audio Conferencing through PSTN
Contact Search
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)
Presence & DND based routing
Modify Presence or Change Call Forwarding
Settings
Contact List
Response Group and Call Park
Provisioning new phones and clients
Remote branch user local register
WAN Up
Lync client, Attendant Console, Lync Phone Edition
WAN Down
BPA – User Experience

SBA Vs. BPA
SBA BPA
Appliance content SBA Full Lync Pool
User feature during WAN
failure
Limits user feature (Voice
only)
Full Lync features
User resiliency (when the
appliance is down)
Auto mode – Lync user will
home to the Lync pool in
the HQ
Need to create pool pair
with another BPA – switch
over is manually
RGS /Conferencing /Video Not available locally , run at
the DC
Available locally
DC recovery When DC is switching to the
secondary DC , SBA users
will have limited features
When DC is switching to the
secondary DC , BPA users
will have full functionality
Local connectivity
(SBC/EGW)
Support Support

Site Resiliency and Back-End
2 pools can be "paired" (1:1
relationship) in active-active mode
Allows real-time replication of data
between two persistent pools via the
Backup service
flip-flop, users are enabled for Lync
services resilience fashion
Failover and failback is not automatic

Pool Pairing
Pool 2
Users Data
Pool 2 Users
Pool 1
Users Data
Pool 1 Users
Pool 2
Users Data
Pool 2 Users
Pool 1
Users Data
Pool 1 Users
Backup
Pool 1 Pool 2
Site 1 Site 2
User Pool Failover

Meet the One Box 365 Family
One Box 365 Standard Edition
• 200 User capacity
• Lync deployment combined with Gateway and SBC functionality
• Lync Standard Edition with SQL Server and Windows Server
• Available in 5 configurations
One Box 365 Pro Edition
• 500 User Capacity
• Lync deployment combined with SBC functionality
• Choice of Lync Standard or Enterprise Edition with SQL Server, Windows Server and Reverse Proxy
• Additional VM for trusted applications
One Box 365 Enterprise Edition
• 5,000 User Capacity
• Lync deployment combined with SBC functionality
• Choice of Lync Standard or Enterprise Edition with SQL Server, Windows Server and Reverse Proxy
• Additional VM for trusted application

QOE
Monitoring
Archiving
CDR
Public IM
Clouds
SkypeAOL
Yahoo
Remote
Users
DMZ
Federated
Businesses
Front-End Server
(IM, Presence)
Inbound
Routing
Outbound
Routing
PSTN
Backend
SQL server
UC endpoints
Active
Directory
Voice Mail
Routing
PBX
Edge
Server
Mediation Server
PRI
What is One Box 365 Standard
Persistent
Chat
Office Web
Apps
Reverse
Proxy
Exchange UM
Voicemail
ITSP
Can be added to the OB – see notes
Front End Edge Server Monitor DCBack EndMediation

QOE
Monitoring
Archiving
CDR
Public IM
Clouds
SkypeAOL
Yahoo
Remote
Users
DMZ
Federated
Businesses
Front-End Server
(IM, Presence)
Inbound
Routing
Outbound
Routing
PSTN
Backend
SQL server
UC endpoints
Active
Directory
Voice Mail
Routing
PBX
Edge
Server
Mediation Server
PRI
What is One Box 365 Enterprise /Pro?
Persistent
Chat
Office Web
Apps
Reverse
Proxy
Exchange UM
Voicemail
ITSP
Front End Edge Server OWA Reverse Proxy Monitor DC P. ChatBack EndMediation
Skype
AOL
Yahoo
Remote
Users
DMZ
Federated
Businesses
Exchange UM
Voicemail
UC endpoints
Public IM
Clouds
Active
Directory
SIP Trunk
Up to 250 SBC sessions

Integrated Elegance for Small Businesses and Branches
Maximum OneBox
capacity
Up to 200 Users
Topology Based on AudioCodes Mediant 800B Gateway/SBC with
powerd-up OSN module
Including preinstalled: • Lync Server Standard Edition:
• Front End Server
• Mediation Server
• Monitoring Server
• Edge Server
• Dedicated Connection Tools
• Active Directory Connector
• Office 365 Connector
• Windows Server 2012 R2 Emb (x3)
• SQL Server Std 2012 Emb
• Gateway and Session Border Controller (SBC)
• Management and Configuration application
Telephony Connectivity
Options
• 5 models to choose from with different connectivity
options
The Standard Edition is optimized
for:
• Small sites
• Flexible connectivity options that
can change over time
• Discreetness (feels like a small IP
PBX and not like a server farm)
• Maximum voice quality with
local PSTN termination
• Branch survivability of the full
UC stack

One Box 365 Standard Edition Connectivity Models
• Mediant 800 One Box 365 for Lync - 1 E1/T1 and 4 FXS.
M800B-V-1ET4S-OB
• Mediant 800 One Box 365 for Lync - 30 sessions SIP Trunk and 4 FXS
M800B-ESBC-4S-OB
• Mediant 800 One Box 365 for Lync - 8 BRI and 4 FXS
M800B-V-8B4S-OB
• Mediant 800B One Box 365 for Lync - 2 E1/T1 spans and 4 FXS.
M800B-V-2ET4S-OB
• Mediant 800B One Box 365 for Lync - 4 FXS and 8 FXO interfaces.
M800B-V-4S8O-OB

Enterprise Grade Simplicity
Max. OneBox capacity Up to 500 Users Up to 5000 Users
Topology Mid scale server-based appliance with Software SBC Enterprise scale server-based appliance with Software SBC
Including preinstalled: • Lync Server Standard/Enterprise* Edition:
• Edge Server
• Reverse Proxy
• Software Session Border Controller (SBC)
• Additional virtual machines
• Lync Server Standard/Enterprise* Edition:
• Edge Server
• Reverse Proxy
• Software Session Border Controller (SBC)
• Additional virtual machines
Telephony Connectivity
Options
• SBC Only (up to 150 sessions can be ordered)
• External Media Gateway can be added (not included)
• SBC Only (up to 500 sessions can be ordered)
• External Media Gateway can be added (not included)
Server Spec 32GB RAM, 6 Core Processor, Dual
Power Supply, 2HDD with RAID 1
64GB, 2 Processors with 12 Cores, Dual
Power Supply, 4HDD
* Using Lync Server Enterprise Edition for HA may require additional SQL licenses

One Box 365 Native Management Console
Intuitive on-board GUI management system for
• Quick installation and configuration
• Setup user policies (individual and bulk), add or remove users.
• Setup Call forwarding and DLs
• Much more...

 Web based interface to manage up to
10,000 4XXHD IP Phones
 Mass configuration and firmware files
download
 Auto provisioning
EMS for 400HD IP Phones essentials
 Comprehensive configuration templates
 Users management
 Real time IP Phone status and
dashboards

One Box 365 Provides Cost Savings
The study demonstrated that a Lync voice solution with One Box 365 and Office 365 licensing can be
less expensive than a standalone IP PBX solution for companies with different user base, from 200
through 5000 users.
The study calculates costs from:
 Equipment Hardware
 Licenses
 Operations
 IT Personnel
 ...and more
200 users

One Box 365 Most Efficient Lync Deployment
The same study demonstrated that a Lync voice
solution with One Box 365 and Office 365
licensing is the most cost efficient solution,
when compared to other common Lync
deployment options:
 Traditional Lync voice server deployments
(with traditional Plus CAL licensing or Office
365 E4)
 Hosted Lync
One Box
-12%

Summary
With the move to Office 365 your customer took a big step to modernize their
productivity platform.
Adding Lync voice to provide an integrated communications experience is the next logical
step.
Deploying Lync voice is a complicated and costly task, requiring multiple servers and
days/weeks of deployment cycle.
AudioCodes One Box 365 helps simplify the bring up of Lync voice and helps you save on
expensive resources for the installation and managment costs for SMB’s and larger
enterprises.
Schedule today your evaluation session with the AudioCodes sales team.

LATEST UC NEWS AND DEVELOPMENTS
Justin Morris
Country Manager - Australia at Modality Systems
Skype for Business MVP

SKYPE FOR BUSINESS FOR MAC IS COMING!
Built from the ground
up with latest codecs
and stacks
Focus is on quality first

SKYPE FOR BUSINESS FOR MAC
Inspiration from
Surface Hub
UX will become
basis for a new
Windows client

SKYPE FOR BUSINESS FOR MAC ROADMAP

CISCO BUYS ACANO FOR $700M
 Voice interop vendor goes
back into the fold
 Will Cisco close it down and
integrate it in?
 Or let it stand alone and grow?

SKYPE FOR BUSINESS SERVER CU1 RELEASED
Shared Line Appearance now available
Only available on VVX phones, no LPE support
Photo credit: Richard Brynteson

SKYPE FOR BUSINESS STATSMAN RELEASED
Dashboard to view health and perf data (KHI) in real time

MICROSOFT GRAPH RELEASED
 Exposes multiple APIs from Microsoft cloud
services through a single REST API endpoint
 Unified Microsoft API for accessing the
capabilities of the Microsoft cloud.
 Unified access to data living in the Microsoft
cloud.
 Unified access to intelligence and
insights coming from the Microsoft cloud.

CLOUD PBX AND CONFERENCING LAUNCHES
DECEMBER 1ST
Cloud PBX available worldwide
PSTN connectivity depending on market
Cloud PSTN Conferencing available in 15 markets,
dial-in numbers in 45 (including APAC)

NEW PRODUCTS FROM LANDIS COMPUTER
Call Recording Pro
Client side, quick install, on-demand or every call
Works with Cloud PBX
SEFAUtil Done Right (SDR)
SEFAUTIL takes an average of 14 seconds per contact to
read or write a setting. Prototype SDR tool writes
setting change at a rate of 100ms (.10 second) per
contact.
Change forwarding, presence and note via PS or IM bot

THANKS FOR COMING!
 Next event is Wednesday 24th February 2016.
 Keep an eye on www.meetup.com/Sydney-UC for more info.
 Please complete your evaluation forms to win a prize!

Sydney UC User Group - November 2015

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Editor's Notes