Office 365 Engage 2017 Session

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Skype for Business Cloud PBX
in the Real World
Tom Arbuthnot

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Purpose and Agenda
Session Purpose
Understand Skype for Business Cloud PBX, features and
deployment options
“De-Marketing” Cloud PBX
Agenda
• What is Skype for Business Cloud PBX
• Features and Abilities
• PSTN Connectivity Options
• Considerations

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Tom Arbuthnot
@tomarbuthnot
tomtalks.uk
Global
Deployments
Microsoft
Certified Master
/ MVP
Author, Blogger,
Speaker
Full Time
UC
Solutions
Architect
SNMP

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Follow us:
#O365ENGAGE17

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Follow us:
#O365ENGAGE17
Users online or
on-premises
PSTN via on-
premises SfB
Server
End-user features
& customer PSTN
services on-
premises
Cloud PBX in
Office 365
PSTN services
provided by
Microsoft
Office 365 Hybrid On Premises
Skype for Business Deployment Options

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Follow us:
#O365ENGAGE17
OFFICE 365 ENTERPRISE SUITES

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Skype for Business (E1, E3)
• Instant Messaging and Presence
• VoIP voice and Video (no phone numbers)
• Online conferencing
Cloud PBX (Feature) (Add-On, E5)
• Common calling features tailored to the needs of specific user groups
• Better experience without PBX cost and complexity
• Integrated administration with Office 365
PSTN Conferencing (Add-On, E5)
• Use existing telephone lines, phone numbers, and calling plans
• Built-in to existing Lync and Skype for Business Server deployments
• Optimized Cloud Connector Edition for new customers
PSTN Connectivity / PSTN Calling from Microsoft (Add-On)
• Local, long distance, and international calling
• Rapid provisioning, with number acquisition and assignment in real time
• Automated and Microsoft-assisted number porting
Elements of Skype for Business Online

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Cloud PBX - Global Availability
See https://products.Office.Com/en-us/business/international-availability and phone numbers for dial-in conferencing

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Cloud PBX Endpoints and Features

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PC and Mac
All supported PC & Mac clients in Office 365, Web Meeting Join
Mobile
Skype for Business clients for iOS, Android & Windows Phone
IP Phones
Polycom VVX201-VVX600 series, CX600, CX3000
AudioCodes & Yealink.
Mitel, HP – Lync Phone Edition
VDI Support
Citrix HDX RealTime Optimization Pack
VMware in preview
Phones and Software Client Support

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Cloud PBX: Core Knowledge Worker
Features
• Call answer / initiate (by name & number)
• Call hold / retrieve
• Call History
• Call Delegation & Call On-behalf
• Call Transfer (Blind, Consult & Mobile)
• Camp-on
• Caller ID
• Call Waiting
• Call forwarding & simul-ring
• Clients for PC, Mac & Mobile
• Device switching
• Distinctive ringing
• Do-not-disturb routing & call blocking
• Enterprise calendar call routing
• Integrated dial-pad
• Music on Hold
• Qualified IP Desk Phones
• Skype & Federated calling
• Team calling
• Video call monitor
• Voice Mail

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Cloud PBX: Administration in the Cloud
• Office 365 Web Portal
• Tenant Admin with PowerShell
• Call Detail Records
• Call Quality Dashboard
• User Creation
• PSTN number assignment
• PSTN Conferencing setup

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Automated call distribution for Cloud PBX
Plays a prompt then queues caller with licensed Music on Hold for available agent.
Up to 50 agents and 200 calls in the queue.
Utilizes the Service Number infrastructure for inbound calls.
Simple agent configuration
Agents can be Distribution Groups or mail-enabled Security Groups.
Calls routed in parallel to every agent simultaneously, except offline & DND.
Single agent can have multiple queue calls on hold.
Timeout & overflow options
Disconnect or Redirect to User, Auto Attendant or Call Queue.
Cloud PBX: Call Queues

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Automated business line system for inbound calls
Answers with voice prompts or Text-to-speech (27 languages*).
Accepts input with DTMF or Speech Recognition (14 languages*).
Designed for company calls to particular department or person.
Attendants associated with a specific Service Number
Service Numbers available around the world for customers with Cloud PBX license.
Tolled and Toll Free are supported; Customers can port their existing numbers as well.
Multiple routing options
Will search against the organization Active Directory for routing to users.
Menu Options (Press one for Sales, two for Service) single & multi-level.
Cloud PBX: Auto Attendant

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It provides access to a very broad set of data
Web-based access
Report builder
Exposes Quality and Reliability data
Best practices
Conferencing / Peer-to-Peer (P2P)
Managed / Unmanaged
Wi-Fi / Wired
Group by subnet / building
Identify top offenders
CQD is the primary tool used to assess the overall
Skype for Business experience in Office 365
Usage and Quality Reporting

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PSTN Conferencing – Dial In
Numbers

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• Phone users can dial into a meeting with a phone number and conference ID
• Conference joiners can have Skype for Business “call their regular phone” to join
them to a conference
• Users in the conference can dial out to add a phone users to the conference
• You don’t need Enterprise Voice or Cloud PBX
PSTN Conferencing

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Microsoft PSTN Conferencing and ACP Providers
• Direct from Microsoft, billed as part of Office 365
• Per user flat cost (also Included in Office 365 E5)
• Available to purchase in 64 countries
• Dial in Numbers available for 90 Countries, 400 cities
• Dial out from a conference to 190+ Countries (~45 major markets domestic dial out costs included,
others countries PAYG)
• Traditional Providers certified with Microsoft (PGi, AT&T, BT, InterCall)
• Different commercial options – contract and billing
• Different number coverage and support options
• You can mix and match between Microsoft and ACP on a per user basis

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PSTN User Phone Numbers

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Cloud PBX - 3 Options for User PSTN
connectivity
• Microsoft PSTN Calling – Microsoft is your carrier in the Cloud
• US, UK, Puerto Rico France, Spain. Netherlands and Ireland in Preview
AND….
• Bring your own Carrier / On Premises PSTN Connectivity:
• Skype for Business Server – connect your carrier via existing
Lync/SfB server deployment
OR
• Cloud Connector Edition – connect your carrier via a dedicated
server/appliance

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“100% SfB Online with Microsoft PSTN Calling
(Microsoft is your carrier)
PSTN
Registrar/
Conferencing
Bridge
User Phone
Numbers
Conferencing
Phone
Numbers
Edge Web and Media Services
Mediation
and Gateway
SfB Online
Cloud PBX
Microsoft
“PSTN Conferencing”
“PSTN Calling”
Internet
Express Route
Cloud
Voicemail
Exchange
Online Only
Customer Premises
Some API coverage today,
more on the roadmap

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Follow us:
#O365ENGAGE17
PSTN
Registrar/
Conferencing
Bridge
User Phone
Numbers
Conferencing
Phone
Numbers
Edge Web and Media Services
Mediation
and Gateway
SfB Online
Cloud PBX
Microsoft
“PSTN Conferencing”
“PSTN Calling”
Cloud
Voicemail
PSTN
Registrar/
Conferencing
Bridge
User Phone
Numbers
Conferencing
Phone
Numbers
Trusted Applications
e.g. Contact Center, Call Recording
Edge Web and Media Services
Mediation
and Gateway
SfB Server
On Prem
User
Customer
Carrier
Internet
Express Route
O365 User O365 User
with Prem
PSTN
Number
Customer Premises
Cloud PBX with SfB Server Hybrid
“All the Options, All the Infrastructure”
Some API coverage today,
more on roadmap

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Follow us:
#O365ENGAGE17
Cloud PBX with Cloud Connector Edition
“Bring your PSTN carrier to the cloud”
PSTN
Registrar/
Conferencing
Bridge
Conferencing
Phone
Numbers
Edge Web Services
Mediation
and Gateway
SfB Online
Cloud PBX
O365 User
with Prem
PSTN
Number
Microsoft
“PSTN Conferencing”
Office 365
Internet
Express Route
PSTN
User Phone
Numbers
Cloud
Connector
Edition
Customer
Carrier
Cloud
Voicemail
Exchange
Online Only
Customer Premises
Some API coverage today,
more on the roadmap

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Microsoft PSTN Calling

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Microsoft PSTN Calling (Microsoft Carrier)
• PSTN connectivity provided directly by Microsoft.
• Simple Administration
• Microsoft will meet legal requirements as necessary to
participate in market.
• New numbers acquisition designed for maximum simplicity
• Number porting to move existing numbers
• GA: US, UK, Puerto Rico France, Spain.
Preview: Netherlands, Ireland, Belgium, Germany.
Additional regions to be added over time.

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Microsoft PSTN Calling Per User Plans
PSTN Calling is an addition on top of Cloud PBX
Calling Plans Options Per Country
• Domestic: In Country landline and mobile (50 States for US)
• Domestic: + International: Calling supports 196 countries including landline & mobile
Each Plan has a bundle of minutes, pooled at the Plan level
Domestic calling 3000 minutes US / 1200 minutes UK;
International calling. 600 minutes
Overages charged through pre-paid consumption billing
UK Domestic: £9.10, International: £18.10 per user per month
Plans and Pricing: tom.qa/PSTNCallingPlansGB
Consumption Rates: tom.qa/PSTNCallingRates

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On Premises PSTN Connectivity
(SfB Server Hybrid and CCE)

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• Take advantage of existing
comms/carrier infrastructure.
• Retain your carrier contract
• Simpler migration of users from on-
premises to cloud.
• Leverage investment in an SfB
Server deployment
• Use SfB Server or CCE as
“gateway”
• Reduce Server Hardware footprint
onsite over time

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Cloud PBX PSTN Connectivity with Server
Hybrid
• If SfB Server is already deployed with EV, can be used today globally
• If you have SfB Server deployed, you can’t deploy CCE today
• Benefit of having all the abilities of Server for 3rd party integrations
• Some users can be on Server, some on Cloud PBX, and move back
and forward at your own pace
• Range of deployment models/topologies
• More servers and more licensing costs

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Cloud PBX PSTN Connectivity with
Cloud Connector Edition
• Available for download now http://aka.ms/getCCE
• Deployment Checklist: http://aka.ms/deploycloudconnector
• Hyper-V VM’s on a Dedicated Physical Server (Windows Datacenter Edition)
• AD, CMS, Mediation and Edge, Server lives in the DMZ
• Connects to Carrier via SIP, SBC, IP PBX
• 50 (i7, 32GB) and 500 (12 cores, 64GB) concurrent call hardware models
• Group up to 4 for High Availability (1500 concurrent calls max) in a “site”
• Up to 200 CCE sites per deployment
• Appliance versions coming from Sonus and AudioCodes soon, in early preview now

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Copyright Modality Systems 2015
HOW DO I CHOOSE / START?

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How to Choose your Cloud PBX Topology:
 If you have SfB Server today:
 Cloud PBX Hybrid with Server providing PSTN Connectivity and/or PSTN Calling
 If you don’t have SfB Server today:
 Consider your business requirements, timeline and the Cloud roadmap who could you
move today
 Cloud Connector Edition is quicker and easier, start with a £500 “server”
 Microsoft PSTN calling – zero infrastructure start
 If you need more features/3rd party integrations, Cloud PBX hybrid with SfB Server gives you
all the options, so you can move forward without heavy BA analysis.
 Soon CCE and Server will work side by side making this decision point less important

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Follow us:
#O365ENGAGE17
Questions? | Thank You!
Tom Arbuthnot
Principal Solutions Architect, Modality Systems
@tomarbuthnot blog: tomtalks.uk
Tom.Arbuthnot@modalitysystems.com
We’d like to know what you think!
Please fill out the evaluation form you
received at the registration desk for this
session
Session recordings and materials:
Materials will be available on
Office365Engage.com soon