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Top 10 Tips for Supporting & 
Troubleshooting Lync 2013 
@ENowConsulting
• Austin Texan 
• Consultant and instructor 
• Certified professional with Microsoft since 1996 
• MCT with over 15 years of training experience with the 
Microsoft product line 
• Author of: 
• Exchange Server 2007: The Complete Reference 
• 7 Best selling Microsoft Exchange courses for Global Knowledge 
• Course director for the Microsoft Lync Server 2013 Depth 
Support Engineer course 
• Expert in deploying and integrating Exchange Server and 
Lync Server
Agenda 
• Lync Planning Tips 
• Lync Administration Tips 
• Lync Server Troubleshooting Tips
"By failing to prepare, 
you are preparing to fail." 
-Benjamin Franklin
“That is the sound of a 
thousand terrible things 
headed this way.” 
- Qui-Gon Jinn
Tip #10: Jump Start With the Lync 2013 Planning Tool 
• Assess your situation 
• Conceptualize your Design 
• Create a shared vision 
• Streamline your deployment
Tip #9: Deploy Only What You Need When You Need It 
• Tame the Topology Builder 
• Keep the immediate future in mind 
• Trial vs. Pilot vs. Production 
• Deployment is a cyclical, not 
linear process
Tip #8: Delegate With the Best of Them 
• Utilize the Default RBAC 
• Create Custom Roles 
• Create Custom Scopes 
• Evaluate Permissions 
CsAdministrator CsViewOnlyAdministrator 
CsUserAdministrator CsHelpDesk 
CsVoiceAdministrator CsArchivingAdministrator 
CsServerAdministrator CsResponseGroupAdministrator 
CsLocationAdministrator CsResponseGroupManager* 
CsPersistentChatAdministrator*
“I'm giving her all 
she's got, Captain! 
- Scotty 
“All she's got isn't 
good enough! What 
else ya got?” 
- James T. Kirk
Tip #7: Build a Lync Tool Chest 
• Out of the Box Tools 
• Lync Server Deployment Wizard 
• Topology Builder 
• Lync Server Management Shell 
• Lync Server Control Panel 
• Downloadable Lync Server Tools 
http://technet.microsoft.com/en-us/office/dn788954.aspx 
• Lync Server 2013 Best Practices Analyzer 
• Lync Server 2013 Debugging Tools 
• Lync Server 2013 Resource Kit Tools 
• Lync Server 2013 Stress and Performance Tool
Lync Server 2013 Resource Kit Tools 
http://technet.microsoft.com/en-us/library/jj945604.aspx 
• ABSConfig 
• Bandwidth Policy Service Monitor 
• Bandwidth Utilization Analyzer 
• Call Parkometer 
• CleanupStorageServiceData 
• DBAnalyze 
• ImportStorageServiceData 
• LCSSync 
• LookupUserConsole 
• MsTurnPing 
• Network Configuration Viewer 
• Response Group Agent Live 
• SEFAUtil 
• SYSPrep.ps1 (2008) 
• Unassigned Number 
Announcements Migration 
• Web Conf Data
SEAFUtil.exe /server:pool.virtuecorp.com 
richard@virtuecorp.com 
User Aor: sip:richard@virtuecorp.com 
Display Name: Richard Luckett 
UM Enabled: True 
Simulring enabled: False 
User Ring time: 00:00:20 
Call Forward No Answer to: voicemail 
SEFAUtil.exe sip:richard@virtuecorp.com 
/enablefwdimmediate 
/setfwddestination:jon@virtuecorp.com 
User Aor: sip:richard@virtuecorp.com 
Display Name: Richard Luckett 
UM Enabled: True 
Simulring enabled: False 
Forward immediate to: sip:jon@virtuecorp.com
MVP Tools 
• James Cussen (My Lync Lab) 
• Centralised Logging Tool 
• Database Mirror Manager 
• Lync Edge Suite (Lync Edge Port Tester Tool) 
• Ken Lasko 
• Lync Dialing Rule Optimizer https://www.lyncoptimizer.com
Tip #6: Become a SIPster 
Requests Responses 
Invite 1xx - Provisional 
ACK 2xx - Successful 
BYE 3xx - Redirection 
Cancel 4xx - Request Failure 
Options 5xx - Server Failure 
Register 6xx - Global Failures 
• Command the SIP language 
• Understand how Lync Server Roles 
and Lync clients utilize SIP 
• Take a SIP course: 
• Introduction to Session Initiation Protocol 
• Microsoft Lync 2013 DSE (M55070) 
• Get SIP Certified “SIP Lord”: 
• The SIP School (SSCA) 
Example by http://www.siptutorial.net/SIP/example.html © 2005 K.Banerjee
• Pipelining 
Tip #5: Get-Loopy 
• Power Couples (“Get-” | “Set-”) 
• Advance your PowerShell Skills 
• Master-PowerShell | With Dr. Tobias Weltner 
http://powershell.com/cs/blogs/ebookv2/default.aspx 
• Automating Administration with Windows PowerShell (M10961) 
• Automate Lync Administration 
• Lync Server 2013 cmdlets by category 
http://technet.microsoft.com/en-us/library/gg398306.aspx
http://gallery.technet.microsoft.com/lync
“If I had some duct tape, 
I could fix that.” 
- MacGyver
• Centralized Logging Service 
• Start-CsClsLogging 
• Show-CsClsLogging 
• Stop-CsClsLogging 
• Sync-CsClsLogging 
• Search-CsClsLogging 
• Snooper 
• Ladder Diagrams 
• Diagnostics 
Tip #4: Tracing Problems
• Test Cmdlets 
• Synthetic Transactions 
• Creating Jobs 
• Start-Job 
• Test-CsAddressBookService 
• Test-CsAddressBookWebQuery 
• Test-CsASConference 
• Test-CsAudioConferencingProvider 
• Test-CsAVConference 
• Test-CsAVEdgeConnectivity 
• Test-CsCertificateConfiguration 
• Test-CsClientAuthentication 
• Test-CsComputer 
• Test-CsDatabase 
• Test-CsDataConference 
• Test-CsDialInConferencing 
• Test-CsDialPlan 
• Test-CsExStorageConnectivity 
• Test-CsExStorageNotification 
• Test-CsExUMConnectivity 
• Test-CsExUMVoiceMail 
• Test-CsFederatedPartner 
• Test-CsGroupExpansion 
• Test-CsGroupIM 
• Test-CsIM 
• Test-CsInterTrunkRouting 
• Test-CsKerberosAccountAssignment 
• Test-CsLisCivicAddress 
• Test-CsLisConfiguration 
• Test-CsLocationPolicy 
• Test-CsMcxConference 
• Test-CsMcxP2PIM 
• Test-CsMcxPushNotification 
• Test-CsOUPermission 
• Test-CsP2PAV 
• Test-CsPersistentChatMessage 
• Test-CsPhoneBootstrap 
• Test-CsPresence 
• Test-CsPstnOutboundCall 
• Test-CsPstnPeerToPeerCall 
• Test-CsRegistration 
• Test-CsReplica 
• Test-CsSetupPermission 
• Test-CsTopology 
• Test-CsTrunkConfiguration 
• Test-CsUcwaConference 
• Test-CsUnifiedContactStore 
• Test-CsVoiceNormalizationRule 
• Test-CsVoicePolicy 
• Test-CsVoiceRoute 
• Test-CsVoiceTestConfiguration 
• Test-CsVoiceUser 
• Test-CsWatcherNodeConfiguration 
• Test-CsWebApp 
• Test-CsWebAppAnonymous 
• Test-CsWebScheduler 
• Test-CsXmppIM 
Tip #3: Synthetic Blend
• Key Health Indicators 
• Key Thresholds 
• PreCall Diagnostics 
• Scorecards 
Tip #2: Score Lync 
Network Planning, Monitoring, and Troubleshooting with Lync Server
Call Quality Methodology scorecard for Lync Server 
http://blogs.office.com/2014/07/01/call-quality-methodology-scorecard-for-lync-server/
“The computer is notorious 
for not volunteering 
information.” 
- Geordi la Forge
Tip #1: Actively Monitor Lync Server 
• Deploy Lync Monitoring Feature 
• Enable CDR and QoE 
• Deploy Proactive Monitoring Solution
Thank You to ENow Software! 
• Uniscope 
• Lync Monitoring 
• Proactive Monitoring 
• Simplify Troubleshooting 
• Lync Reporting 
• IM Activity 
• Voice Call Details 
• Call Quality 
• Conference Usage 
• Professional Services 
www.enowsoftware.com
Thank you to Global Knowledge! 
• Lync Server 2013 Courses 
• Core Solutions of Microsoft Lync Server 2013 
(M20336) 
• Enterprise Voice and Online Service with 
Microsoft Lync Server 2013 (M20337) 
• Lync Server 2013 Depth Support Engineer 
(M55070) 
• Website: 
• http://www.globalknowledge.com/ 
• 1-800-COURSES
Additional Resources 
• ENow Blog: blog.enowsoftware.com 
• Office Blogs: blogs.office.com/?filter=true&filter-product= 
lync 
• Lync Team Blog: blogs.technet.com/b/lync/ 
• Lync 2014 Conference sessions: 
channel9.msdn.com/Events/Lync-Conference/Lync- 
Conference-2014
Q & A 
• Please submit all questions in the chat box located in the 
bottom left corner of your Lync app. 
• Questions will be answered with respect to time 
• Feel free to submit all unanswered questions to: 
LyncQuestions@ENowSoftware.com
Thank you for Attending! 
• This webinar and slide presentation will be recorded 
and available on the ENow Software Website. 
ENowSoftware.com

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Top 10 Tips for Supporting & Troubleshooting Lync 2013

  • 1. Top 10 Tips for Supporting & Troubleshooting Lync 2013 @ENowConsulting
  • 2. • Austin Texan • Consultant and instructor • Certified professional with Microsoft since 1996 • MCT with over 15 years of training experience with the Microsoft product line • Author of: • Exchange Server 2007: The Complete Reference • 7 Best selling Microsoft Exchange courses for Global Knowledge • Course director for the Microsoft Lync Server 2013 Depth Support Engineer course • Expert in deploying and integrating Exchange Server and Lync Server
  • 3. Agenda • Lync Planning Tips • Lync Administration Tips • Lync Server Troubleshooting Tips
  • 4. "By failing to prepare, you are preparing to fail." -Benjamin Franklin
  • 5. “That is the sound of a thousand terrible things headed this way.” - Qui-Gon Jinn
  • 6. Tip #10: Jump Start With the Lync 2013 Planning Tool • Assess your situation • Conceptualize your Design • Create a shared vision • Streamline your deployment
  • 7. Tip #9: Deploy Only What You Need When You Need It • Tame the Topology Builder • Keep the immediate future in mind • Trial vs. Pilot vs. Production • Deployment is a cyclical, not linear process
  • 8. Tip #8: Delegate With the Best of Them • Utilize the Default RBAC • Create Custom Roles • Create Custom Scopes • Evaluate Permissions CsAdministrator CsViewOnlyAdministrator CsUserAdministrator CsHelpDesk CsVoiceAdministrator CsArchivingAdministrator CsServerAdministrator CsResponseGroupAdministrator CsLocationAdministrator CsResponseGroupManager* CsPersistentChatAdministrator*
  • 9.
  • 10. “I'm giving her all she's got, Captain! - Scotty “All she's got isn't good enough! What else ya got?” - James T. Kirk
  • 11. Tip #7: Build a Lync Tool Chest • Out of the Box Tools • Lync Server Deployment Wizard • Topology Builder • Lync Server Management Shell • Lync Server Control Panel • Downloadable Lync Server Tools http://technet.microsoft.com/en-us/office/dn788954.aspx • Lync Server 2013 Best Practices Analyzer • Lync Server 2013 Debugging Tools • Lync Server 2013 Resource Kit Tools • Lync Server 2013 Stress and Performance Tool
  • 12. Lync Server 2013 Resource Kit Tools http://technet.microsoft.com/en-us/library/jj945604.aspx • ABSConfig • Bandwidth Policy Service Monitor • Bandwidth Utilization Analyzer • Call Parkometer • CleanupStorageServiceData • DBAnalyze • ImportStorageServiceData • LCSSync • LookupUserConsole • MsTurnPing • Network Configuration Viewer • Response Group Agent Live • SEFAUtil • SYSPrep.ps1 (2008) • Unassigned Number Announcements Migration • Web Conf Data
  • 13. SEAFUtil.exe /server:pool.virtuecorp.com richard@virtuecorp.com User Aor: sip:richard@virtuecorp.com Display Name: Richard Luckett UM Enabled: True Simulring enabled: False User Ring time: 00:00:20 Call Forward No Answer to: voicemail SEFAUtil.exe sip:richard@virtuecorp.com /enablefwdimmediate /setfwddestination:jon@virtuecorp.com User Aor: sip:richard@virtuecorp.com Display Name: Richard Luckett UM Enabled: True Simulring enabled: False Forward immediate to: sip:jon@virtuecorp.com
  • 14. MVP Tools • James Cussen (My Lync Lab) • Centralised Logging Tool • Database Mirror Manager • Lync Edge Suite (Lync Edge Port Tester Tool) • Ken Lasko • Lync Dialing Rule Optimizer https://www.lyncoptimizer.com
  • 15. Tip #6: Become a SIPster Requests Responses Invite 1xx - Provisional ACK 2xx - Successful BYE 3xx - Redirection Cancel 4xx - Request Failure Options 5xx - Server Failure Register 6xx - Global Failures • Command the SIP language • Understand how Lync Server Roles and Lync clients utilize SIP • Take a SIP course: • Introduction to Session Initiation Protocol • Microsoft Lync 2013 DSE (M55070) • Get SIP Certified “SIP Lord”: • The SIP School (SSCA) Example by http://www.siptutorial.net/SIP/example.html © 2005 K.Banerjee
  • 16. • Pipelining Tip #5: Get-Loopy • Power Couples (“Get-” | “Set-”) • Advance your PowerShell Skills • Master-PowerShell | With Dr. Tobias Weltner http://powershell.com/cs/blogs/ebookv2/default.aspx • Automating Administration with Windows PowerShell (M10961) • Automate Lync Administration • Lync Server 2013 cmdlets by category http://technet.microsoft.com/en-us/library/gg398306.aspx
  • 18. “If I had some duct tape, I could fix that.” - MacGyver
  • 19. • Centralized Logging Service • Start-CsClsLogging • Show-CsClsLogging • Stop-CsClsLogging • Sync-CsClsLogging • Search-CsClsLogging • Snooper • Ladder Diagrams • Diagnostics Tip #4: Tracing Problems
  • 20. • Test Cmdlets • Synthetic Transactions • Creating Jobs • Start-Job • Test-CsAddressBookService • Test-CsAddressBookWebQuery • Test-CsASConference • Test-CsAudioConferencingProvider • Test-CsAVConference • Test-CsAVEdgeConnectivity • Test-CsCertificateConfiguration • Test-CsClientAuthentication • Test-CsComputer • Test-CsDatabase • Test-CsDataConference • Test-CsDialInConferencing • Test-CsDialPlan • Test-CsExStorageConnectivity • Test-CsExStorageNotification • Test-CsExUMConnectivity • Test-CsExUMVoiceMail • Test-CsFederatedPartner • Test-CsGroupExpansion • Test-CsGroupIM • Test-CsIM • Test-CsInterTrunkRouting • Test-CsKerberosAccountAssignment • Test-CsLisCivicAddress • Test-CsLisConfiguration • Test-CsLocationPolicy • Test-CsMcxConference • Test-CsMcxP2PIM • Test-CsMcxPushNotification • Test-CsOUPermission • Test-CsP2PAV • Test-CsPersistentChatMessage • Test-CsPhoneBootstrap • Test-CsPresence • Test-CsPstnOutboundCall • Test-CsPstnPeerToPeerCall • Test-CsRegistration • Test-CsReplica • Test-CsSetupPermission • Test-CsTopology • Test-CsTrunkConfiguration • Test-CsUcwaConference • Test-CsUnifiedContactStore • Test-CsVoiceNormalizationRule • Test-CsVoicePolicy • Test-CsVoiceRoute • Test-CsVoiceTestConfiguration • Test-CsVoiceUser • Test-CsWatcherNodeConfiguration • Test-CsWebApp • Test-CsWebAppAnonymous • Test-CsWebScheduler • Test-CsXmppIM Tip #3: Synthetic Blend
  • 21.
  • 22. • Key Health Indicators • Key Thresholds • PreCall Diagnostics • Scorecards Tip #2: Score Lync Network Planning, Monitoring, and Troubleshooting with Lync Server
  • 23. Call Quality Methodology scorecard for Lync Server http://blogs.office.com/2014/07/01/call-quality-methodology-scorecard-for-lync-server/
  • 24. “The computer is notorious for not volunteering information.” - Geordi la Forge
  • 25. Tip #1: Actively Monitor Lync Server • Deploy Lync Monitoring Feature • Enable CDR and QoE • Deploy Proactive Monitoring Solution
  • 26. Thank You to ENow Software! • Uniscope • Lync Monitoring • Proactive Monitoring • Simplify Troubleshooting • Lync Reporting • IM Activity • Voice Call Details • Call Quality • Conference Usage • Professional Services www.enowsoftware.com
  • 27. Thank you to Global Knowledge! • Lync Server 2013 Courses • Core Solutions of Microsoft Lync Server 2013 (M20336) • Enterprise Voice and Online Service with Microsoft Lync Server 2013 (M20337) • Lync Server 2013 Depth Support Engineer (M55070) • Website: • http://www.globalknowledge.com/ • 1-800-COURSES
  • 28. Additional Resources • ENow Blog: blog.enowsoftware.com • Office Blogs: blogs.office.com/?filter=true&filter-product= lync • Lync Team Blog: blogs.technet.com/b/lync/ • Lync 2014 Conference sessions: channel9.msdn.com/Events/Lync-Conference/Lync- Conference-2014
  • 29. Q & A • Please submit all questions in the chat box located in the bottom left corner of your Lync app. • Questions will be answered with respect to time • Feel free to submit all unanswered questions to: LyncQuestions@ENowSoftware.com
  • 30. Thank you for Attending! • This webinar and slide presentation will be recorded and available on the ENow Software Website. ENowSoftware.com

Editor's Notes

  1.   Lync Monitoring: Proactive Monitoring Internal & External end to end call tests Simplify Troubleshooting Identify root cause  (Networking, SQL or Telco issue) Lync Reporting Report and Track Modality Usage IM Activity Voice Call Details Call Quality Conference Usage