Susan Urquhart is a versatile project manager, business analyst, and scrum master with over 10 years of experience managing and delivering projects. She has strong leadership, stakeholder management, and analytical skills and experience delivering projects across various domains including finance, operations, IT, and regulatory compliance. Her background includes roles at Lloyds Banking Group, Zen Internet, DRL, and Littlewoods Shop Direct.
PFS Paraplanning Conferences: Evolution of ParaplanningThe Paraplanners
Richard's visuals - updated for the Personal Finance Society's regional paraplanning conferences in Wakefield and London in June and July 2013 - to support the issues raised in his presentation on professional development and paraplanning.
Introducing Informed K12 - Workflow Automation for K-12 School DistrictsInformed K12
We’re on a mission to help school district administrators improve
operational efficiency and gain insight into their most critical processes.
Our goal is to improve productivity, accountability and equity by helping you unlock the potential of your paper forms. Our platform enables school districts to bring their paper-based processes online, track those processes and unlock the data currently trapped on paper forms. This allows them to eliminate waste, operate more efficiently and make better decisions.
See why thousands of school district administrators trust Informed K12 to manage their school forms and approvals electronically.
PFS Paraplanning Conferences: Evolution of ParaplanningThe Paraplanners
Richard's visuals - updated for the Personal Finance Society's regional paraplanning conferences in Wakefield and London in June and July 2013 - to support the issues raised in his presentation on professional development and paraplanning.
Introducing Informed K12 - Workflow Automation for K-12 School DistrictsInformed K12
We’re on a mission to help school district administrators improve
operational efficiency and gain insight into their most critical processes.
Our goal is to improve productivity, accountability and equity by helping you unlock the potential of your paper forms. Our platform enables school districts to bring their paper-based processes online, track those processes and unlock the data currently trapped on paper forms. This allows them to eliminate waste, operate more efficiently and make better decisions.
See why thousands of school district administrators trust Informed K12 to manage their school forms and approvals electronically.
Shruti Srivastava has worked in leadership positions in global service delivery companies (Wipro, IBM, and Infosys). Handled Global Operations and Service Delivery across applications and technologies. Built effective processes in a multi-vendor environment by collaborating with internal and business stakeholders. Adept in working closely with Business Heads, understanding business priorities and managing complex projects /issues in a rapidly changing, often ambiguous environment. Managed Customer Relationships by driving service improvements and bridging the gap between business objectives and IT services. Worked across industries i.e. Telecom, Manufacturing, Healthcare, Media, Energy &Utilities handling both SAP & Non SAP application management and delivery.
1. CV: Susan Urquhart
Page 1
Personal Profile
I am a Versatile, self-starting and hardworking Project Manager, Business Analyst and Scrum
Master, with a practical, pragmatic but customer and business focused approach. With over
10 years’ experience, I am well organised and have experience of identifying, prioritising
managing and delivering change with strong Leadership, Stakeholder Management and
influencing skills. I operate with an analytical mind and a high degree of collaboration.
Communication and Openness work for me as I solve problems and remove barriers.
Skills
Service Delivery ownership including continuous improvement for maturity in standards
in Project and Programme Management.
Project Delivery: Full life cycle/delegated work package. Agile, Waterfall, Lean, Prince 2.
Evaluating and implementing appropriate project approaches.
Business Analysis: As a combined PM/BA role or as part of a team. As a problem solver
with highly developed analytical skills I can call on a variety of analysis methods. I have a
good knowledge of IT and the requirements the Business make.
Organisation and Leadership: Skills in servant leadership, facilitation and introducing
Cadence and repeatability where possible and being flexible where needed. Problem
solving and barrier removal.
Stakeholder Management: Communicating To all levels both within the organisation or
third party with clarity to promote engagement and timely decision making. Meeting,
realizing, aligning and managing Expectations
Experience
Improvement/delivery of Business Processes and Systems Development
Compliance/Regulatory Projects: CCA, PCI DSS, FSCS, PSR.
Programme Management including schedule and resource.
Third Party Partnerships: Creating and Aligning processes and systems. Brand alignment.
Successful relationships with internal business areas and suppliers.
Site closure/transition: Relocating people and processes.
Contact Centre, Warehouse, Finance, Business and Systems Development
2. CV: Susan Urquhart
Page 2
Employment History
January 2014 – November 2014; Contract- Lloyds Banking Group
Working as a Project Manager/ Business Analyst. Delivery of 2 Terms and Conditions
projects aligning many functions including product, finance, letters, mailing, digital,
operational processes, IT, Literature and all legal, regulatory and governance
considerations. I also delivered gap analysis as a Business Analyst on business processes
for CCA compliance and coached Scrum Masters and Product Managers working on a
third party agile software delivery to a successful outcome of self-organisation and
delivery control.
February 2011 – December 2013: Zen Internet
Role: Development Project and Programme Manager
I worked as a Scrum Master for the software development team delivering a number of high
profile and challenging business change projects and played an integral role in the transition
to and adoption of Agile delivery including influencing and coaching the wider business. I
also helped build and develop a successful, productive and mature Programme of SysDev
work which included prioritising, scheduling and resourcing.
September 2009 – December 2010: DRL
Role: Business Analyst/Project Manager:
I worked as a BA/PM for the software development team working on a number of finance,
warehouse, contact centre and web projects in a very fast moving and flexible environment.
June 1996- April 2009: Littlewoods Shop Direct:
Role: Process Analyst/Business Analyst/Project Manager
Positioned in a large change team, I typically had 2 or three roles on a project depending on
the size.
Personal Details
Health: Excellent, non-smoker
Nationality: British
Mobility: Full driving licence and own car
Interests: Middle distance running, Gym, Book Club
Contact
Mobile: 07590 244977
E-Mail: susan.urquhart105@gmail.com
References: On request