Resume for Sr. Program Manager
Seventeen years of experience helping organizations achieve business goals by practicing the art of listening and speaking, building relationships and creating accountability for action.
Extensive corporate experience leading projects, programs and initiatives focused on strategy development and deployment, quality management, software and hardware engineering, process design and improvement, and vendor-hosted technology solution selection and implementation.
Passions: Setting and achieving goals, learning, creating order out of chaos, leading and motivating people, mentoring and sharing knowledge, process design and improvement, relationship building, communication and change management.
Niels Daniel Nelson -
Concept to Customer Solution Delivery Excellence
Business and Digital Dominance - Strategy, Transformation, and Innovation Leader
Project management issues and their solutionOrangescrum
Common project Management problems can be fixed with online project management software easily. Identifying project management issues and their solution is the most important thing.
I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
Management, Quality & Governance, Client Relationship Management, & Strategic Development.
Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
Laurina bragdon – award winning program managerlorentimothy
Laurina Bragdon brings an in-depth understanding of project management and business improvement processes. She has shown her ability to work under pressure and deliver excellent results by managing priorities, making sound decisions and achieving objectives.
A highly motivated and ambitious professional with nearly 10 years of experience in Project Management/Supply Chain Management/Procurement Management Operations. Lastly associated with Robert Bosch Engineering., Bengaluru as Project Manager. Completed MBA from Bharathyar University. Ability to give timely and accurate advice, guidance, support and training to team members and individuals. Deft in providing direction, motivation & training to the team for ensuring optimum performance and enhancing their professional and soft skills. Possesses excellent management skills and having the ability to work with the minimum of supervision whilst leading a team. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. An analytical thinker with excellent communication, reasoning, problem solving and interpersonal skills.
A bright, talented and ambitious technical project manager who has overall 15+ years of good experience in handling multiple projects with a track record of ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing and utilizing all resources. I am able to lead teams on commercial, industrial, education and health projects where the highest standards are routinely demanded. Always wanted to be actively involved in all aspects of the project life cycle I can deliver high value projects in matrixed organizations and across different geographies. I take direction well and work hard to manage stakeholder expectations.
I am willing to travel and ready to spend long periods in abroad. I am currently looking for a suitable position with esteemed organization.
Resume for Sr. Program Manager
Seventeen years of experience helping organizations achieve business goals by practicing the art of listening and speaking, building relationships and creating accountability for action.
Extensive corporate experience leading projects, programs and initiatives focused on strategy development and deployment, quality management, software and hardware engineering, process design and improvement, and vendor-hosted technology solution selection and implementation.
Passions: Setting and achieving goals, learning, creating order out of chaos, leading and motivating people, mentoring and sharing knowledge, process design and improvement, relationship building, communication and change management.
Niels Daniel Nelson -
Concept to Customer Solution Delivery Excellence
Business and Digital Dominance - Strategy, Transformation, and Innovation Leader
Project management issues and their solutionOrangescrum
Common project Management problems can be fixed with online project management software easily. Identifying project management issues and their solution is the most important thing.
I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
Management, Quality & Governance, Client Relationship Management, & Strategic Development.
Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
Laurina bragdon – award winning program managerlorentimothy
Laurina Bragdon brings an in-depth understanding of project management and business improvement processes. She has shown her ability to work under pressure and deliver excellent results by managing priorities, making sound decisions and achieving objectives.
A highly motivated and ambitious professional with nearly 10 years of experience in Project Management/Supply Chain Management/Procurement Management Operations. Lastly associated with Robert Bosch Engineering., Bengaluru as Project Manager. Completed MBA from Bharathyar University. Ability to give timely and accurate advice, guidance, support and training to team members and individuals. Deft in providing direction, motivation & training to the team for ensuring optimum performance and enhancing their professional and soft skills. Possesses excellent management skills and having the ability to work with the minimum of supervision whilst leading a team. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. An analytical thinker with excellent communication, reasoning, problem solving and interpersonal skills.
A bright, talented and ambitious technical project manager who has overall 15+ years of good experience in handling multiple projects with a track record of ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing and utilizing all resources. I am able to lead teams on commercial, industrial, education and health projects where the highest standards are routinely demanded. Always wanted to be actively involved in all aspects of the project life cycle I can deliver high value projects in matrixed organizations and across different geographies. I take direction well and work hard to manage stakeholder expectations.
I am willing to travel and ready to spend long periods in abroad. I am currently looking for a suitable position with esteemed organization.
A dedicated Sr. Project Manager with ability to work on complex Infrastructure projects and manager End to End program. Looking for opportunity to handle more challenging program/project. Is an able leader to handle large team, make the team work under pressure and deliver within team lines. Still maintaining the high team spirit.
1. RADHIKA GARIMELLA
Flat No:103,Jayalaxmi Apartment Mobile :+91-9000539616
New Bowenpally,Hyderabad-11 Email : gradhika09@gmail.com
CAREER OBJECTIVE
To pursue a challenging positionwith a visiontowards the future, where inanatmosphere conducive to
the sharing ideas, learningandgrowthinIT.
PROFESSIONAL SYNOPSIS
A dynamic professionalwith 6 years of experience inService Management Operations, Service Delivery, Project
Management and Team Management.
Currently working with Verizon Data Services as Project Manager.
Worked with Indmax IT Services as a Senior Analyst in Service Delivery Management.
Worked with BOA as a Service Management Expert.
ITIL V3 Foundation Certified, Prince 2 Certified, Cloud Computing Certified.
Hands onexperience ingoverningITIL processes at operationallevel to enhance IT service delivery.
A keenplanner, strategist & implementer with demonstrated abilitiesinservice operations andmanagement.
An effective communicator withexcellent relationship building& interpersonal skills. Strong analytical, problemsolving
& organizationalabilities. Possess a flexible & detail orientedattitude.
Acted in close liaison withservice providers & vendors, ensuring minimal downtime.
CORE COMPETENCIES IT SERVICE MANAGEMENT (ITSM)
Strong Knowledge in analyzing, Developing, Documenting andimplementing incident, Change, Release management
processes.
Conductingkickoff meetings with the client andgathering the requirements regardingto the existingprocess.
ConductingGAPanalysis andfindingout the improvement areas in the process. Designing andimplementing the
process whichneedimprovement.
Designingthe processas per the customer requirements andalsowhich can help the customer inmeetingtheir SLA’s
Understandingthe benchmarks and SLA laiddowninthe Client Organizationsothat designed process can meet the
client expectations.
Coordinating withthe toolsteam, sothat the tool needs to be formulated as the designed process.
Implementingthe designedprocess acrossthe organizationi.e. In terms ofprovidingthe training across the
organization.
Defining process Roles andResponsibilities, Metrics andKPI’s
Developa lastingrelationshipwith the clients andsustainedlevels ofsatisfactionbyensuringservice deliveryas per
SLA agreeduponperformances metrics.
Good understanding of ITIL/ITSMframeworkandits use indaydelivery/ improvement operations
Excellent people management skills, communications capabilities & presentationskills.
Worked onapplications like ITSM Remedy, Citrix, SAP, Lotus Notes, Microsoft Outlook, GSD, AtTask Project
Management Tool.
Abilityto graspquicklyandadapt to ever changing & challenging needinthe IT industryandquicklyto adapt any
geographicallocation.
2. Page2
ACADEMICS & CERTIFICATIONS
B Tech from JNTU, Vishakhapatnam.
Intermediate fromBoardof Intermediate, Andhra Pradesh.
ICSE from Board of Secondary Education, New Delhi.
ITIL V3 FoundationCertified.
Prince 2 certified
Cloud Computing certified
ORGANIZATIONAL EXPERIENCE
May’ 08 – Oct 2010 with Bank Of America
Role: Service Management Expert
Oct 2010 – August 2012 with Indmax IT services
Role: Service Delivery Analyst
Oct 2012 – Till date with Verizon Data Services
Role: Project Manager
Key Responsibilities as PM:
Define the scope of the project incollaboration withsenior management
Create a detailedwork planwhichidentifies andsequences the activities needed to successfully
complete the project
Determine the resources requiredto complete the project
Developa schedule for project completionthat effectivelyallocatesthe resourcesto the activities
Reviewthe project schedule withsenior management andall other staff that willbe affectedby
the project activities;revise the schedule as required
Determine the objectives andmeasures uponwhichthe project will be evaluatedat its
completion
In consultation withthe appropriate manager, recruit, interview and select staffand/ or
volunteers withappropriate skills for the project activities
Manager project staff and/ or volunteers accordingto the established policies andpractices of
the organization
Execute the project according to the project plan
Developforms andrecords to document project activities
Setup files to ensure that all project informationis appropriatelydocumented andsecured
Monitor the progress of the project andmake adjustments as necessary to ensure the successful
completionof the project
Establisha communication schedule to update stakeholders includingappropriate staffinthe
organizationonthe progress of the project
Reviewthe qualityof the workcompletedwith the project teamon a regular basis to ensure that
it meets the project standards
Ensure that the project deliverablesare ontime, andat the required level of quality
Evaluate the outcomes of the project as established during the planning phase
Date:
Place: G.Radhika