Supporting Grassroots Communities of Learning

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In this recent presentation from KMWorld 2017, EK's Rebecca Wyatt presented alongside the National Park Service to discuss content strategy and grassroots Communities of Practice (Communities of Learning) support.

Supporting Grassroots Communities of Learning
FOR QUOTES AND SUCH

MEET THE PRESENTERS
Molly Russell Rebecca Wyatt
Acting Communities of Learning Manager
National Park Service
https://www.linkedin.com/in/molly-russell-957511146/
Molly_Russell@nps.gov
https://www.linkedin.com/in/rebeccawyatt/
rwyatt@enterprise-knowledge.com
Senior Consultant
Enterprise Knowledge

OUTLINE
CLP Overview
Key Technical Features
Community Coaching and Support
Use Cases: Emerging Groups
Questions/Discussion

THE CLP CONCEPT
PROVIDE A COMPREHENSIVE LEARNING & PERFORMANCE ECOSYSTEM THAT TIES TOGETHER
FORMAL, INFORMAL, AND SOCIAL LEARNING AND EMPOWERS NPS EMPLOYEES WITH THE ABILITY
TO FIND THE EDUCATIONAL RESOURCES THEY NEED – WHEN THEY NEED THEM.
+ +

VARYING GROUP PERMISSIONS
Public, Private, Hidden
NPS Only vs. Public Access

PINNED POSTS
Group processes and
guidelines

PEER FEEDBACK
Collaborative
knowledge building

MAKE CONNECTIONS
Scan colleague lists
for key information
about activity and
expertise
“Follow” colleagues,
communities, and
subject matter experts

NOTIFICATIONS
Private messages
“In App” notifications
Email notifications

BADGES
Incentivize community
participation

GROUP CREATION WORKFLOW
1.Planning
2.Worksheet completion
3.Implementation
4.Consultation

1. PLANNING
▪ Clarify goals, objectives,
parameters
▪ Consider logistical
challenges
▪ Identify privacy settings
▪ Strategize content

2. WORKSHEET
▪ Help group creator to
form and implement their
plan
▪ Simplify group creation
process
▪ Provide point of reference
for Communities of
Learning Manager

3. IMPLEMENTATION
▪ Create group
▪ Draft introductory post
▪ Populate “seeder” topics
▪ Resources provided in a
“Community of Learning”
group for group
moderators

4. CONSULTATION
▪ Meet individually with
group moderators
▪ Clarify group objectives
▪ Establish strategy
▪ Identify, draft “seeder”
topics

USE CASES: EMERGING GROUPS
1.Training
2.Peer Feedback

1. TRAINING SUPPLEMENT
▪ General info (pinned)
▪ Roster/Introductions
▪ Community building
▪ Assignments
▪ Webinar information
▪ Subject-based
discussion
▪ Travel logistics

2. PEER FEEDBACK
▪ Member guidelines
▪ Active leadership
▪ Strong scheduling
▪ Group integration
▪ Model posts

WE’LL BE ANSWERING QUESTIONS NOW
Q A&
THANKS FOR LISTENING
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