2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...Steve Lowisz
This document summarizes a presentation on how talent acquisition professionals can build credibility with hiring managers. It discusses moving from being viewed as an "expense center" to a "profit center" by focusing on quality of hire rather than just filling seats. It recommends recruiters lead the job ordering and candidate selection process, communicate proactively, and focus on metrics that drive business results like quality of hire and productivity rather than just time-to-fill. It also provides examples of competencies and steps recruiters can take to align their strategy with organizational objectives.
How to Scale Your Customer Success Management OrganizationGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Scale Your Customer Success Management Organization - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Box, Marketo, Salesforce.com
Now that you’ve developed your strategy to optimize customer usage, loyalty and renewal, use this Customer Success Action Plan template to outline the activities you and your team will implement in order to reach your goals.
The document defines the key activities in a sales process including cold calls, initial appointments, presentations, proposals, and demonstrations. It also outlines the benefits of mapping out the sales process such as improved ability to manage and coach sales teams, better communication, increased sales effectiveness and productivity, improved pipeline and forecasting visibility and accuracy, and higher CRM utilization.
Customer Success Cubed - The Simplest Guide you will ever FindTotango
This document provides a simple guide to customer success. It outlines that customer success involves three levels: 1) the success of the customer, 2) the success of the customer success process and team, and 3) the success of the business. The primary goals are customer retention and upsell, which maximize customer lifetime value and business success. The customer success process involves onboarding, adoption, and escalations from both an account and user perspective. It also describes different types of engagement like onboarding, training, business reviews, and usage reviews that involve touchpoints by call, meeting, or email.
2010 Seattle SMA Presentation - Conference Room Or Cubicle, What type of recr...Steve Lowisz
This document summarizes a presentation on how talent acquisition professionals can build credibility with hiring managers. It discusses moving from being viewed as an "expense center" to a "profit center" by focusing on quality of hire rather than just filling seats. It recommends recruiters lead the job ordering and candidate selection process, communicate proactively, and focus on metrics that drive business results like quality of hire and productivity rather than just time-to-fill. It also provides examples of competencies and steps recruiters can take to align their strategy with organizational objectives.
How to Scale Your Customer Success Management OrganizationGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Scale Your Customer Success Management Organization - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Box, Marketo, Salesforce.com
Now that you’ve developed your strategy to optimize customer usage, loyalty and renewal, use this Customer Success Action Plan template to outline the activities you and your team will implement in order to reach your goals.
The document defines the key activities in a sales process including cold calls, initial appointments, presentations, proposals, and demonstrations. It also outlines the benefits of mapping out the sales process such as improved ability to manage and coach sales teams, better communication, increased sales effectiveness and productivity, improved pipeline and forecasting visibility and accuracy, and higher CRM utilization.
Customer Success Cubed - The Simplest Guide you will ever FindTotango
This document provides a simple guide to customer success. It outlines that customer success involves three levels: 1) the success of the customer, 2) the success of the customer success process and team, and 3) the success of the business. The primary goals are customer retention and upsell, which maximize customer lifetime value and business success. The customer success process involves onboarding, adoption, and escalations from both an account and user perspective. It also describes different types of engagement like onboarding, training, business reviews, and usage reviews that involve touchpoints by call, meeting, or email.
Ten Questions Every Call Center Manager Should AnswerDaniel Willis
The document outlines 10 questions that every call center manager should be able to answer about their call center operations. These questions address understanding the call center's role in the larger corporate strategy, the reasons for customer calls, service level objectives, costs of running the call center, employee satisfaction, future planning, relevant legislation, impact of technology, disaster recovery plans, and ongoing improvement initiatives. Being able to clearly answer these 10 questions is important for call center managers to effectively manage their operations.
The document is a customer satisfaction survey that asks customers to rate a company on various aspects of their customer experience on a scale of 1 to 10. It seeks feedback on the sales staff, buying process, value proposition, products/services, customer service and support, website/portal, and brand preference. The survey aims to help the company understand where it exceeds expectations or needs improvement so it can better serve customers' needs.
How to Align Customer Success Management with Sales and MarketingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Sales and Marketing - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Infusionsoft, LinkedIn, Clarizen, Intacct
During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more.
The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, Head of Customer Success at Typeform. This event was exclusively for SaaStock conference ticket holders.
This document provides an overview of the role and responsibilities of a Customer Success Manager at Salesforce. A Customer Success Manager acts as an advocate for the customer, guiding the development of a Salesforce roadmap aligned to business objectives. They recommend services, products, and applications to help customers maximize value and adoption. Customer Success Managers establish regular communication across stakeholders to provide governance advice and identify risks. Their primary focus is on helping customers achieve consumption goals, adoption targets, and shaping the business value plan for Salesforce.
Building a customer success team requires focusing on culture, employees, and process. To build the culture, companies should hire for attitude, set a positive foundation, and celebrate wins. Employees must be enabled through training, certifications, and internal resources like knowledgebases. The process needs consistency, alignment with company frameworks, and repeatability.
Increasing pressure to save money means increased expectations for new sales hires to become productive in a shorter time frame, which can sometimes result in training programs becoming more and more condensed. One-and-done boot camps are rarely effective, with most trainees retaining only 10% of their learning after one month. Successful sales onboarding works best with a continuous approach that involves reinforcement, practical practice and ongoing support. In this webinar, you’ll walk away with inspiration and tips that you can immediately apply to your program including:
* Best onboarding practices: what learning science tells us
* Case study: how NAVEX Global acquired four different companies in the span of six months and went from having no formal sales onboarding program to a robust global process
* How new technologies like Guided Selling help augment onboarding programs for improved knowledge transfer, pipeline velocity and sales results
Sales And Marketing Tool Box - A FlackVentures ExampleKate Pynn
The document outlines a sales and marketing tool box process from FlackVentures. It discusses identifying potential clients through researching partners, people, process, and public exposure. It also covers planning client strategies, reviewing existing clients, and using surveys to improve client satisfaction. Finally, it summarizes the three stages of the sales process: qualification, selection, and closure.
The document discusses challenges facing consumer packaged goods (CPG) companies and the need for business acumen training. It outlines seven lessons learned for effective business acumen programs, including understanding strategic priorities, avoiding information overload, and ensuring social interactions. A case study highlights a successful cohort-based program at a Fortune 500 food company that improved financial literacy and linked operational decisions to financial outcomes.
Forrester Research: How the Customer Success Industry is EvolvingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation by Forrester Research - How the Customer Success Industry is Evolving - is from Pulse 2014, the biggest Customer Success industry event ever.
www.trinityp3.com
Mark Bowling, TrinityP3 Senior Consultant based in Singapore recently addressed the World Federation of Advertisers Sourcing Forum on the current issues and trends in Marketing Management and Marketing Procurement and Sourcing.
In the presentation he discusses:
1. Scope of work setting and management
2. Agency remuneration models and trends
3. The challenges of a performance based remuneration model
4. Issues encountered during agency negotiations
5. Agency roster relationship and performance management
Training Program on Sales Excellence for Corporates. The training program will be conducted by Premium Sales Professionals who has more than 10+ years of experience in Sales.
Business in Brazil Consulting EN LKDN - 05 10 15Ulrich Kühn
This document describes a business consulting firm that provides various services to help companies with strategic planning, new business development, marketing, and innovation. The consulting firm's services include developing business plans, marketing plans, strategy plans, sales training, management modernization, and innovation consulting. The firm aims to deliver customized and flexible consulting solutions at competitive prices. It prides itself on executing projects in-house and tracking implementation to ensure success for its clients. The document provides an overview of the firm's mission, values, services offered, competitive advantages, process, references, and the background of its director and founder.
The document discusses customer engagement marketing strategies for software companies. It defines customer engagement marketing as content like new feature announcements, product tutorials, and industry best practices, but not detailed feature or help desk content. The document recommends that customer success drive the customer engagement strategy while marketing owns execution. It provides tips for companies to set up successful customer engagement marketing, such as launching a customer blog, sending monthly emails tailored to lifecycle stages, encouraging product usage, and more.
I've used this presentation on a recent meetup to discuss the importance of treating the customer success department as a business function with clear and definitive business goals. This presentations describes the anatomy of customer success and the way in which organizations can turn their customer success functions into businesses.
The customer success industry is young and I'm using slideshare to share advancements in my thinking around the space. SaaS and other subscription businesses will benefit from this content.
This document discusses customer success strategies and metrics for ad tech companies. It includes perspectives from leaders at LiveRamp, Rocket Fuel, PubMatic, and Lotame. They discuss how they define customer success, the types of customers they have, how they measure success, and how they are growing their customer success organizations. Key points include focusing on renewals, upsells, customer happiness ratings, onboarding processes, account planning, and using metrics like net promoter scores.
Using linked in for new business development top 5 - 2010 all new2Social Jack
This document provides tips for using LinkedIn for new business development. It outlines 5 tips: 1) create a relevant profile that introduces yourself and your skills, 2) add targeted, trusted connections from your industry, 3) link to your connections to expand your network, 4) participate in discussions and blogging to engage your network, and 5) organize your connections to pursue new opportunities. It also promotes an online coaching program to help learn how to use LinkedIn for prospecting, research, referrals, and setting appointments to increase sales.
Customer Success Management is all about pro-actively making sure your customers get value from their relationship with you. You need to do this to reduce your risk of churn and maximize your profits.
But how will you do it? How do you make sure your CSM efforts are successful? And how do you do it in a way that is cost effective?
This document discusses Xerox's solutions for securing, optimizing, and simplifying the modern workplace. It highlights products and services that help organizations 1) secure critical information from threats, 2) increase productivity through integrated devices and digital workflows, and 3) simplify IT management through tools that streamline processes. The overall message is that Xerox can help companies adapt to changing technology needs by embracing solutions for security, productivity, and usability.
Unify and Simplify Better Collaboration for Videoguy
The document discusses how unified communications (UCC) can improve productivity, business effectiveness, and customer loyalty. It provides an overview of Meridian and UCC's goals of an integrated solution for voice, video, and data. Examples of benefits include increased employee productivity through collaboration tools, improved business processes through streamlined communication, and strengthened partnerships through real-time interaction. The ROI of UCC is estimated at hundreds of percent based on reduced costs, greater efficiency, and improved customer service. Meridian can help customers implement best-of-breed UCC solutions and realize these benefits.
11 Tips & Tricks for effective teamwork at your workplace!Prasanjit Das
Looking for the mantra to effective teamwork ?
What is the secret that some organizations seem to grow while others don't ? How are some teams better than others ? What are the attributes of a good team ?
Search no more. Here are your answers:
Ten Questions Every Call Center Manager Should AnswerDaniel Willis
The document outlines 10 questions that every call center manager should be able to answer about their call center operations. These questions address understanding the call center's role in the larger corporate strategy, the reasons for customer calls, service level objectives, costs of running the call center, employee satisfaction, future planning, relevant legislation, impact of technology, disaster recovery plans, and ongoing improvement initiatives. Being able to clearly answer these 10 questions is important for call center managers to effectively manage their operations.
The document is a customer satisfaction survey that asks customers to rate a company on various aspects of their customer experience on a scale of 1 to 10. It seeks feedback on the sales staff, buying process, value proposition, products/services, customer service and support, website/portal, and brand preference. The survey aims to help the company understand where it exceeds expectations or needs improvement so it can better serve customers' needs.
How to Align Customer Success Management with Sales and MarketingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Sales and Marketing - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Infusionsoft, LinkedIn, Clarizen, Intacct
During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more.
The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, Head of Customer Success at Typeform. This event was exclusively for SaaStock conference ticket holders.
This document provides an overview of the role and responsibilities of a Customer Success Manager at Salesforce. A Customer Success Manager acts as an advocate for the customer, guiding the development of a Salesforce roadmap aligned to business objectives. They recommend services, products, and applications to help customers maximize value and adoption. Customer Success Managers establish regular communication across stakeholders to provide governance advice and identify risks. Their primary focus is on helping customers achieve consumption goals, adoption targets, and shaping the business value plan for Salesforce.
Building a customer success team requires focusing on culture, employees, and process. To build the culture, companies should hire for attitude, set a positive foundation, and celebrate wins. Employees must be enabled through training, certifications, and internal resources like knowledgebases. The process needs consistency, alignment with company frameworks, and repeatability.
Increasing pressure to save money means increased expectations for new sales hires to become productive in a shorter time frame, which can sometimes result in training programs becoming more and more condensed. One-and-done boot camps are rarely effective, with most trainees retaining only 10% of their learning after one month. Successful sales onboarding works best with a continuous approach that involves reinforcement, practical practice and ongoing support. In this webinar, you’ll walk away with inspiration and tips that you can immediately apply to your program including:
* Best onboarding practices: what learning science tells us
* Case study: how NAVEX Global acquired four different companies in the span of six months and went from having no formal sales onboarding program to a robust global process
* How new technologies like Guided Selling help augment onboarding programs for improved knowledge transfer, pipeline velocity and sales results
Sales And Marketing Tool Box - A FlackVentures ExampleKate Pynn
The document outlines a sales and marketing tool box process from FlackVentures. It discusses identifying potential clients through researching partners, people, process, and public exposure. It also covers planning client strategies, reviewing existing clients, and using surveys to improve client satisfaction. Finally, it summarizes the three stages of the sales process: qualification, selection, and closure.
The document discusses challenges facing consumer packaged goods (CPG) companies and the need for business acumen training. It outlines seven lessons learned for effective business acumen programs, including understanding strategic priorities, avoiding information overload, and ensuring social interactions. A case study highlights a successful cohort-based program at a Fortune 500 food company that improved financial literacy and linked operational decisions to financial outcomes.
Forrester Research: How the Customer Success Industry is EvolvingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation by Forrester Research - How the Customer Success Industry is Evolving - is from Pulse 2014, the biggest Customer Success industry event ever.
www.trinityp3.com
Mark Bowling, TrinityP3 Senior Consultant based in Singapore recently addressed the World Federation of Advertisers Sourcing Forum on the current issues and trends in Marketing Management and Marketing Procurement and Sourcing.
In the presentation he discusses:
1. Scope of work setting and management
2. Agency remuneration models and trends
3. The challenges of a performance based remuneration model
4. Issues encountered during agency negotiations
5. Agency roster relationship and performance management
Training Program on Sales Excellence for Corporates. The training program will be conducted by Premium Sales Professionals who has more than 10+ years of experience in Sales.
Business in Brazil Consulting EN LKDN - 05 10 15Ulrich Kühn
This document describes a business consulting firm that provides various services to help companies with strategic planning, new business development, marketing, and innovation. The consulting firm's services include developing business plans, marketing plans, strategy plans, sales training, management modernization, and innovation consulting. The firm aims to deliver customized and flexible consulting solutions at competitive prices. It prides itself on executing projects in-house and tracking implementation to ensure success for its clients. The document provides an overview of the firm's mission, values, services offered, competitive advantages, process, references, and the background of its director and founder.
The document discusses customer engagement marketing strategies for software companies. It defines customer engagement marketing as content like new feature announcements, product tutorials, and industry best practices, but not detailed feature or help desk content. The document recommends that customer success drive the customer engagement strategy while marketing owns execution. It provides tips for companies to set up successful customer engagement marketing, such as launching a customer blog, sending monthly emails tailored to lifecycle stages, encouraging product usage, and more.
I've used this presentation on a recent meetup to discuss the importance of treating the customer success department as a business function with clear and definitive business goals. This presentations describes the anatomy of customer success and the way in which organizations can turn their customer success functions into businesses.
The customer success industry is young and I'm using slideshare to share advancements in my thinking around the space. SaaS and other subscription businesses will benefit from this content.
This document discusses customer success strategies and metrics for ad tech companies. It includes perspectives from leaders at LiveRamp, Rocket Fuel, PubMatic, and Lotame. They discuss how they define customer success, the types of customers they have, how they measure success, and how they are growing their customer success organizations. Key points include focusing on renewals, upsells, customer happiness ratings, onboarding processes, account planning, and using metrics like net promoter scores.
Using linked in for new business development top 5 - 2010 all new2Social Jack
This document provides tips for using LinkedIn for new business development. It outlines 5 tips: 1) create a relevant profile that introduces yourself and your skills, 2) add targeted, trusted connections from your industry, 3) link to your connections to expand your network, 4) participate in discussions and blogging to engage your network, and 5) organize your connections to pursue new opportunities. It also promotes an online coaching program to help learn how to use LinkedIn for prospecting, research, referrals, and setting appointments to increase sales.
Customer Success Management is all about pro-actively making sure your customers get value from their relationship with you. You need to do this to reduce your risk of churn and maximize your profits.
But how will you do it? How do you make sure your CSM efforts are successful? And how do you do it in a way that is cost effective?
This document discusses Xerox's solutions for securing, optimizing, and simplifying the modern workplace. It highlights products and services that help organizations 1) secure critical information from threats, 2) increase productivity through integrated devices and digital workflows, and 3) simplify IT management through tools that streamline processes. The overall message is that Xerox can help companies adapt to changing technology needs by embracing solutions for security, productivity, and usability.
Unify and Simplify Better Collaboration for Videoguy
The document discusses how unified communications (UCC) can improve productivity, business effectiveness, and customer loyalty. It provides an overview of Meridian and UCC's goals of an integrated solution for voice, video, and data. Examples of benefits include increased employee productivity through collaboration tools, improved business processes through streamlined communication, and strengthened partnerships through real-time interaction. The ROI of UCC is estimated at hundreds of percent based on reduced costs, greater efficiency, and improved customer service. Meridian can help customers implement best-of-breed UCC solutions and realize these benefits.
11 Tips & Tricks for effective teamwork at your workplace!Prasanjit Das
Looking for the mantra to effective teamwork ?
What is the secret that some organizations seem to grow while others don't ? How are some teams better than others ? What are the attributes of a good team ?
Search no more. Here are your answers:
Improve Operating Efficiency and Reduce Installed Cost with Altivar™ 212 AC D...Schneider Electric
This presentation describes the operating efficiency improvements and cost savings that users can obtain by applying an Altivar™ 212 AC drive on centrifugal pump and fan applications in place of typical AC drives and the technology designed into the Altivar 212 that provides these additional savings.
Achieving Excellence by Creating a People-Driven Organisation CultureSABPP
The document discusses achieving excellence through creating a people-driven organizational culture. It outlines 10 management challenges that prevent high performance cultures, including poor leadership, lack of communication and talent management. The key features of world-class companies are inspiring leadership, innovation, employee engagement and a dynamic culture. Creating a people-driven culture requires analyzing the current culture, communicating the need for change, getting managers involved, and rewarding positive behaviors.
MT13 - Keep your business processing operating at peak efficiency with Dell E...Dell EMC World
Big Data comes from somewhere! Chances are, the largest contributor to the data deluge in your world are your own main business processing systems. It’s critical to employ the highest efficiency possible when deploying Microsoft SQL, Oracle, or SAP database platforms for business processing. Join this session to find out more about Dell Engineered Solutions for Databases, and grow your data engines on your terms!
The New Delivery Reality: Achieving High Performance in the Post And Parcel I...accenture
The document discusses the state of the post and parcel industry and highlights of high performing companies in the industry. It covers four key topics:
1) The post and parcel industry is being disrupted by digital trends like e-commerce, data analytics, and new entrants using innovative delivery models. High performers adapt by growing their parcel business, diversifying selectively, and transforming digitally.
2) E-commerce is driving strong parcel volume growth but also decreasing pricing power. Incumbents are investing heavily to transform and meet demand while new entrants use flexible models.
3) High performers drive superior value growth through acquisitions and organic growth, achieve high profit margins, and deliver better returns on investment than low
Revenue Operations centralizes the operational functions of all revenue focused groups across an org such as Marketing, Sales, and Customer Experience. Business Operations take this one step further and encompasses Product and internal operations groups such as Human Resources and Finance.
In this presentation, Joe Gelata reviews both models and how they can help increase alignment and effectiveness of teams across the organization:
- Delivering critical insights and business intelligence from across the business and market.
- Implementing process improvements to gain efficiency.
- Managing and integrating cross-function business technologies and data.
- Enabling employees and partners with knowledge and tools to do their jobs better.
Shari Mullen is seeking a program or project coordinator position. She has over 25 years of experience successfully coordinating programs and completing projects. She is a strategic planner and resourceful problem solver with strong organizational skills. Mullen has experience managing operations and implementing process improvements to increase efficiencies. She has managed technical support teams and customer relationships for various software companies.
My ATD Webcast with Qstream: Stop Wasting Money on Sales TrainingMike Kunkle
These are the slides from the webcast I did with Lisa Clark of Qstream on ATD's Watch & Learn Webcast Series. You can see more detail and register to view the one-hour webcast at:
https://www.td.org/Digital-Resources/Webcasts/TD/2015/03/Stop-Wasting-Money-on-Sales-Training
5 Barrier to Effective Employee Training Programs and How to Crush Them | Web...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency - leveraging technology
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
www.bizlibrary.com/webinars
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson
A proven talent development professional with focused experience in learning and leadership development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
Scott W. Knick has over 20 years of experience in supply chain management, demand planning, and sales and operations planning. He currently serves as the Senior Director of Demand Planning at Teleflex Medical, where he leads the global S&OP process and demand planning team. Previously, he held director or manager level roles developing and implementing forecasting, demand planning, and S&OP processes at Lord Corporation, Under Armour, and Hamilton Beach. Knick has expertise in demand management software, ERP systems, and driving supply chain collaboration across functions.
Hard working business management graduate with proven leadership and talent development skills seeking to apply my talents with a growing company where I can match my abilities to their needs.
The document discusses strategies for making data-driven decisions during an economic downturn. It recommends using data and analytics to inform planning and program implementation. Data-driven decision making has emerged as a best practice to make more informed choices. The presentation provides examples of how community colleges can use data from their operations and enrollments to guide decisions with limited resources. Partnerships are suggested as a strategy to build capacity without increasing budgets.
This document contains the resume of Chad G. Fernandez which outlines his work experience and education. It details his experience conducting seminars and training personnel at various companies in the Philippines and Singapore from 2009 to present. This includes facilitating modules on topics like personality development, sales, and values orientation. His resume also lists the technical skills and job responsibilities held in roles like Customer Service Manager, Training Specialist, and Hardware Specialist. He received his education in Business Computer Systems from Seneca College in Canada and Computer Applications from schools in the Philippines.
Got Content? How to Build Strong Employee Learning Programs with Off-the-Shel...BizLibrary
This document summarizes a webinar about how organizations can use off-the-shelf online content for employee training and development. It discusses how off-the-shelf content can be incorporated into an effective learning strategy to provide employees with easy access to just-in-time learning materials. It also provides tips on how to select an off-the-shelf content partner and highlights the key benefits of using this approach, such as improved employee performance and organizational agility.
Terra Lemieux has 10 years of management experience in distribution centers and retail. She organized an LLC including obtaining licenses, developing a website and marketing plan, and pitching to investors. As Assistant Manager at Walmart, she implemented a cost reduction plan that saved $22k and taught an ESL class that improved customer service. Her skills include supply chain management, warehouse software, forecasting, and business development.
Kari Barefoot has over 15 years of experience in sales, operations, and customer service roles. She has a track record of developing new business ventures, managing all operational aspects, and ensuring high levels of customer satisfaction. Barefoot is a results-oriented leader with skills in sales, marketing, business development, and cross-cultural team management.
Rachel Seaman is seeking a business analyst position that utilizes her leadership, process improvement, and communication skills. She has over 14 years of experience working with SAP and leading projects to map business processes. Currently she is the Director of Service and Distribution at Thermo Fisher Scientific in Ottawa, Canada, overseeing 22 employees across two sites. She has extensive experience leading teams and process improvement initiatives.
The document is a resume for Linessa Frazier that highlights her experience in leadership development, training, and customer service roles over the past 25 years. She has extensive experience designing and facilitating training programs, developing curricula, and managing global customer service teams. Her background includes positions at several large companies where she helped enhance sales performance, develop employees, and increase customer satisfaction.
Mark Malter has over 20 years of experience in supply chain management. He has held positions including Director of Supply Chain, Supply Chain Manager, and Senior Buyer. As a Senior Buyer for Kontron America, he increased return on investment by 8% and decreased excess inventory levels by 5-10% annually through strategic initiatives. More recently, as CEO and President for the Institute for Supply Chain Management, he grew membership and event attendance by 10% per year.
The document discusses keys to implementing an affordable online certification program. It recommends choosing an LMS technology partner, jumpstarting online certification content by converting recordings to eLearning, and following best practices like automating processes. Additional revenue sources the LMS provider can offer associations are also discussed.
Hannah Rose G. Dalanon has over 4 years of experience in analytics and sales reporting for a large cargo and shipping company. She has held roles with increasing responsibility, currently as a Process Expert providing analytical support to sales teams. Her duties include tracking key metrics, developing reports, maintaining relationships with stakeholders, and ensuring timely delivery of accurate reports. She has strong communication, analytical, and technical skills.
The document summarizes an event focused on sales training and enablement. It provides details on the workshop day on March 30th and main conference from March 31st to April 1st in Austin, TX. The event will explore topics like eLearning tools for sales training, optimizing sales enablement processes, and measuring onboarding ROI. Speakers will share insights from companies like Oracle, Prudential Financial, Western Union and Amway. Workshops will address advancing sales reps to managers, designing training to meet business goals, and service skills coaching.
Proven talent development professional with focused experience in learning and workforce development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has cultivated a broad perspective of talent challenges and solutions.
Michelle Galloway has over 16 years of experience in instructional design, technical training, and eLearning development. She has worked with many large organizations, including Microsoft, the CDC, the City of New York, Deloitte, UPS, and DeKalb County Schools. Galloway has extensive experience developing online and classroom training materials across a wide range of topics. She is proficient in many learning technologies and authoring tools and has strong skills in instructional design, needs assessment, and evaluating training effectiveness.
Similar to NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs (20)
Brad Kleinman of eMarketing Techniques discusses "Community Colleges + Social Media: Get Connected" - an NCCET Webinar. Learn more at http://www.nccet.org.
The document discusses an airport's strategy to use social media and web 2.0 platforms to connect with customers. It plans to integrate branding, advertising, and social media to transform customer relationships into long-term ones. The airport has presences on blogs, Facebook, Twitter, Flickr, and YouTube to engage with its target demographic of tech-savvy travelers and build community through real-time dialogue. Its goal is to communicate where customers are online rather than through traditional top-down marketing channels.
The document summarizes best practices for creating a dynamic sales team. It discusses moving from a reactive to proactive sales model and selecting sales professionals based on competencies rather than just experience. Key components of an effective selection process include examining behavioral examples, motivational fit, and providing a good candidate experience. The document also outlines best practices for managing the team through performance management, opportunity pipelines, strategic selling approaches, and setting achievable revenue targets.
NCCET Webinar - New Ideas for Fast-Track Healthcare Programs by Kirk White, RN, MSN, Interim Executive Dean, Continuing Education, Austin Community College and Jenny Bodurka, CPP, Programming coordinator, Continuing Education and Professional Development, Schoolcraft College. Learn more at http://www.nccet.org
This document provides guidance on using social media platforms like Facebook, LinkedIn and Twitter to market a business. It discusses creating quality, engaging content that builds relationships and awareness. Content should involve audiences through multiple levels of engagement. It also discusses focusing on engagement over forced marketing. Sections provide overviews and statistics on each platform, how to use their features for business purposes, and ways to grow followers and promote profiles. The overall message is that social media marketing requires quality, relevant content and involvement of audiences through collaboration.
This document summarizes emerging trends on Facebook presented by Brad Kleinman. It finds that Facebook now has over 325 million active users, with 50% logging in daily and more than 2/3s of users outside of college. The fastest growing demographic is users over 35. It provides tips on using Facebook for business including creating pages and advertisements. Pages allow more customization than groups and obtaining analytics through Facebook Insights. The presentation concludes with a three week launch plan for a new Facebook page involving building a profile, sharing the page, and increasing engagement through posts, media, and discussions.
Learn the key strategies for writing and submitting winning proposals for private and federal funding sources from two successful grant writers who have secured over $10 million in grants. Acquire insider tips for developing a grant concept, securing partners, interpreting RFP’s and how to squeeze more content into page limits. Discover how to build relationships with funding sources that will continue beyond the original grant award. Learn more at http://www.NCCET.org
This document discusses marketing strategies for customized training programs. It outlines traditional marketing approaches as well as newer web 2.0 tools. Financial management and data collection are also covered. The presentation provides examples of revenue sources, sales tracking metrics, and goals for future growth of clients, programs, and revenues.
The document discusses how to create more effective PowerPoint presentations by moving away from traditional bullet point-heavy slides. It recommends limiting text and bullets, using high-quality images and graphics instead of clip art, and focusing on visual storytelling rather than just reading slides aloud. Presenters are encouraged to think of themselves as performers and use techniques like positive visualization to manage nerves related to public speaking.
The document summarizes a study on employer-provided workforce readiness training. It finds that nearly half of employers provide such training programs, but they only achieve moderate success. There are significant gaps between the applied skills employers need - like critical thinking and problem solving - and what new hires possess. While some companies have improved training programs, most do not track costs or coordinate efforts between departments. The document recommends businesses work more closely with education to improve workforce readiness.
The survey found that almost half of employers provide workforce readiness training to address deficiencies among newly hired employees. However, many employers report that these programs have limited success. While programs exist to improve skills like leadership, IT, and teamwork, there are gaps in other important applied skills like critical thinking. Employers also struggle to measure the impact and cost of workforce readiness programs. The survey raises questions about whether workplace training is the most effective way to improve workforce preparedness.
The document discusses how the design of learning spaces can impact educational outcomes. It notes that traditional classrooms have changed little over time and may not support modern, active styles of learning. The document advocates designing learning environments that stimulate motivation, curiosity, and socialization to promote student-centered, collaborative, and lifelong learning. It emphasizes that educational architects should focus on how design decisions can improve learning outcomes by generating "learning per square foot" in both formal and informal settings across the entire campus.
Learn about social networking for continuing education from Brad Kleinman and David Toth of WorkSmart Integrated Marketing. Learn more at http://www.WorkSmartIM.com
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
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Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs
1. Get Your Ducksin a Row! Techniques for increasing program efficiency and reducing operating costs
2. Presenters Leslie Larrabee Executive Director California Corporate College, from the California Community Colleges Marty Waller Director of Business Development Workforce Training Center Central New Mexico Community College
3. Agenda The Whole Pond Opportunities for Efficiency Streamlining Techniques Q & A
22. Questions? Leslie Larrabee Executive Director California Corporate College, from the California Community Colleges leslie@cacorpcollege.com Marty Waller Director of Business Development Workforce Training Center Central New Mexico Community College mwaller@cnm.edu
Editor's Notes
Describing the whole pond as a complete contract cycle – from the prospecting phase, which is in the hands of sales, to the handoff of a proposal to the operations team for conversion to a contract and project management of delivery of services, then back to the sales team for follow-up and evaluation… where…
If everyone is doing their job, the biggest opportunity for repeat business comes and the cycle starts all over…Polling Question: Does your sales rep follow-up with the client after a contract has been delivered?Always. It is a critical part of our sales process.Sometimes. They don’t always know when the contract was delivered.Never. We don’t have time.
Marty – First tell them a little about your program at CNM – include size of your organization in terms of number of staff, and annual revenue. Then describe the process you use at CNM to handoff a proposal to your operations team and then what they provide you in order to do the follow up. Include any tools, techniques and tips!
CNM has their ducks in a row! Handoffs are documented and understood… create things once and use many times…