When developers try to support the products they build, they often oscillate between two pitfalls: neglect and burnout. In this presentation, you'll learn how to build a responsive, stable support infrastructure for products without running developers ragged. We’ll talk through onboarding a first-tier support team, educating users on how to ask for help, and using automation to make responses consistent and efficient. Finally we'll cover how Jira Service Desk and the Atlassian Community site work together as support forums across a wide suite of products.
Trello spans teams of all sizes and in just about every industry. With Trello enterprise, companies can now manage users and teams more seamlessly while also being certain that their enterprise content is safe and secure.
In this session, Nikita Dyer, Enterprise Product Manager, will give you a sneak peak into how Trello is building out the Enterprise product to support administrators and teams.
Making Software for the Software Makers: How Atlassian Teams use Jira SoftwareAtlassian
Ever wondered how internal Atlassian teams push Jira Software to the limit? At Atlassian each team defines a process that best meets their unique needs and challenges. In this talk Product and Marketing Management duo Jason Wong and Jake Brereton will share insights into how Atlassian teams harness and stress test Jira Software to get their teams humming. You'll leave this session with a behind-the-scenes look at how our teams:
- Build custom views that put the right information in front of every team, role, and specialization
- Add depth and accuracy to status tracking with deep developer tool integrations
- Use apps for Atlassian tools to ensure all team members are fully connected to a common workflow
How Atlassian Broke Down the Walls Between Support & DevelopmentAtlassian
At Atlassian, support is essential to a successful customer experience. And, because of it's customer-facing position, support is also a great resource for product teams to continually use customer feedback to improve their product or service. Creating strong customer feedback loops means you are building a better experience for your customers day by day.
In this talk, you'll learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
This talk is a follow on from "How Atlassian Support & Development Team Up to Release Software" from Summit 2016.
Deep Dive Into Automation: Scaling Jira Service DeskAtlassian
We believe in a simple motto - automate everything that can be automated and streamline everything that can't.
Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked Jira Software ticket is resolved -- learn how you can use the power of automation within Jira Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks.
From Feedback to Features - Building the New Jira ExperienceAtlassian
When you have 65,000 customers with different needs, who do you listen to? Creating a feedback culture to hear your users is only the first step – translating that feedback into a concrete roadmap is hard, and shipping something is even harder. Join JIRA product managers Helen Xue and Dave Meyer as we share the story of our quest to simplify JIRA. From quick wins to tough trade-offs, you'll learn the strategies and metrics our team used to turn feedback into action. You'll leave with insider knowledge about how we prioritize on JIRA, what we've learned trying to simplify a massive product, and how your team can avoid our mistakes.
It's no secret that scaling agile is a challenge both culturally and operationally. So, how do other companies do it? How do they achieve success and what do their journeys look like? Bree Davies, Portfolio for Jira Product Manager, will detail one such case study of how a large insurance company with 12 software teams collaborate, plan and track their work to deliver value to their customers continuously. You will hear about a company's transformation to scale agile and how tools such as Jira Software and Portfolio for Jira have been key to their operational and cultural success. Plus, you'll walk away with tips and tricks to use Portfolio for Jira efficiently for your own long term planning.
Don't be Left Out: Tips for Working in a Remote TeamAtlassian
Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.
Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.
You'll come away with several remote working tips that'll set you up for success.
Adam Hynes, Senior Developer, Atlassian
Managing Product Development Chaos with Jira Software and ConfluenceAtlassian
Launching a product can be a herculean task to any team, particularly a product team. With relentless prioritization, requirements revisions, and status reporting, Product Managers are often overwhelmed. It was no different at Square, but one product team decided to try something different.
Ronald Lai, ex Product Manager at Square, will discuss how his team used JIRA Software and Confluence to automate workflows to replace their most time-consuming tasks and focused on creating product value.
Trello spans teams of all sizes and in just about every industry. With Trello enterprise, companies can now manage users and teams more seamlessly while also being certain that their enterprise content is safe and secure.
In this session, Nikita Dyer, Enterprise Product Manager, will give you a sneak peak into how Trello is building out the Enterprise product to support administrators and teams.
Making Software for the Software Makers: How Atlassian Teams use Jira SoftwareAtlassian
Ever wondered how internal Atlassian teams push Jira Software to the limit? At Atlassian each team defines a process that best meets their unique needs and challenges. In this talk Product and Marketing Management duo Jason Wong and Jake Brereton will share insights into how Atlassian teams harness and stress test Jira Software to get their teams humming. You'll leave this session with a behind-the-scenes look at how our teams:
- Build custom views that put the right information in front of every team, role, and specialization
- Add depth and accuracy to status tracking with deep developer tool integrations
- Use apps for Atlassian tools to ensure all team members are fully connected to a common workflow
How Atlassian Broke Down the Walls Between Support & DevelopmentAtlassian
At Atlassian, support is essential to a successful customer experience. And, because of it's customer-facing position, support is also a great resource for product teams to continually use customer feedback to improve their product or service. Creating strong customer feedback loops means you are building a better experience for your customers day by day.
In this talk, you'll learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
This talk is a follow on from "How Atlassian Support & Development Team Up to Release Software" from Summit 2016.
Deep Dive Into Automation: Scaling Jira Service DeskAtlassian
We believe in a simple motto - automate everything that can be automated and streamline everything that can't.
Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked Jira Software ticket is resolved -- learn how you can use the power of automation within Jira Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks.
From Feedback to Features - Building the New Jira ExperienceAtlassian
When you have 65,000 customers with different needs, who do you listen to? Creating a feedback culture to hear your users is only the first step – translating that feedback into a concrete roadmap is hard, and shipping something is even harder. Join JIRA product managers Helen Xue and Dave Meyer as we share the story of our quest to simplify JIRA. From quick wins to tough trade-offs, you'll learn the strategies and metrics our team used to turn feedback into action. You'll leave with insider knowledge about how we prioritize on JIRA, what we've learned trying to simplify a massive product, and how your team can avoid our mistakes.
It's no secret that scaling agile is a challenge both culturally and operationally. So, how do other companies do it? How do they achieve success and what do their journeys look like? Bree Davies, Portfolio for Jira Product Manager, will detail one such case study of how a large insurance company with 12 software teams collaborate, plan and track their work to deliver value to their customers continuously. You will hear about a company's transformation to scale agile and how tools such as Jira Software and Portfolio for Jira have been key to their operational and cultural success. Plus, you'll walk away with tips and tricks to use Portfolio for Jira efficiently for your own long term planning.
Don't be Left Out: Tips for Working in a Remote TeamAtlassian
Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.
Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.
You'll come away with several remote working tips that'll set you up for success.
Adam Hynes, Senior Developer, Atlassian
Managing Product Development Chaos with Jira Software and ConfluenceAtlassian
Launching a product can be a herculean task to any team, particularly a product team. With relentless prioritization, requirements revisions, and status reporting, Product Managers are often overwhelmed. It was no different at Square, but one product team decided to try something different.
Ronald Lai, ex Product Manager at Square, will discuss how his team used JIRA Software and Confluence to automate workflows to replace their most time-consuming tasks and focused on creating product value.
Triad Magic: How Product, Design, and Engineering Work Better TogetherAtlassian
Three is a magic number when it comes to team composition at Atlassian. In fact, as early as 2013 we have been advocating Triads – teams formed around the three core areas of software development: Product, Design and Engineering.
In this session, Atlassian Product Manager, Steve King, will dissect the triad he works in and demonstrate how his team manages shared and individual responsibilities to build trust and take product changes across the finish line. He will share lessons learned along the way along with tips and tricks for forming your own successful triads.
How Product Managers Thrive in a DevOps WorldAtlassian
Great product managers are adapting as their teams transition from building products to running services and are embracing DevOps.
Learn how Atlassian product managers take on service ownership, incorporate reliability and performance into their roadmaps, and handle incidents as our cloud offerings grow more complex.
As a Product owner, you'll learn how you can contribute to running services just as much as building products, how to contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.
It's All About Customer Experience: The Latest from Jira Service DeskAtlassian
At Jira Service Desk, we've been busy rolling out new features across our portal, knowledge base, international support and more. Come listen to Shihab Hamid, Product Manager at Atlassian, give a product deep-dive covering the latest features shipped with real examples that go beyond the basics.
We will cover topics like:
- Designing a request catalog
- Growing and managing a knowledge-base
- Branding your service desk and making it human
- Multi-channel service desk that makes it easy to get help
- Localizing your service desk
- Going beyond multi-channel with an embedded service experience
All colored with real examples that go beyond the basics.
Building Trust for Adoption at Enterprise ScaleAtlassian
Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.
In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.
Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus
Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus
Building a Successful Service Culture: How Airbnb Elevates with JIRA Service ...Atlassian
These are the pillars of Airbnb's core values:
Champion the mission
Be a host
Embrace the adventure
Be a cereal entrepreneur
The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.
With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:
94% response SLA
5200 knowledge base article views
5% of articles deflecting ticket creation
4.9 of 5-star user satisfaction rating
In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.
Laurent Bordier, JIRA & Confluence Manager, Airbnb
Chris Arrington, Productivity Tools Manager, Airbnb
The Power of Process: How Samsung Implemented ITILAtlassian
When Samsung recognized the need for Atlassian applications to adopt ITIL, they turned to us for help. Samsung needed a set of processes for managing, tracking, and communicating their incidents and problems so we streamlined their ITSM processes and configured Jira Service Desk to their needs.
Join Jack Harding from Praecipio Consulting and Larry Brock, Chief of Staff for IT at Samsung Austin R&D Center to learn how they significantly reduced their meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.
A Product Manager and a Designer Walk into a BarAtlassian
A PM and a designer walk into a bar... that's a joke on it's own! Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream, especially with functions such as design and product management that compliment each other. Backed by extensive research, Atlassian's Sherif Mansour, Product Manager, and Alastair Simpson, Head of Design for Platform, Mobile and Comms, share practical tips on how to take this relationship to the next level. You will walk away with ideas and techniques that can help improve the PM-Design relationship, help build world-class software and of course, a few laughs as they explore some anti-patterns along the way.
How The Trade Desk Built a Connected Team of 100+ AgentsAtlassian
Speed and efficiency. They're focal points for every business discipline, and IT Operations & Support is no exception. These teams must be on the lookout for the next generation of tools and technology to streamline their systems and stay competitive.
In this talk, we'll cover:
- The collaboration gap between engineering and IT teams, and how to bridge it
- Centralizing service operations management with self-service portals for internal employees and customers alike
- Structuring the right handoffs and metrics to support 75k annual requests across a global team of over 100 agents
- Advanced analytics data for proactive process and product improvements
You'll get a solid understanding of how to grow a successful service operation on top of the Atlassian platform and ecosystem.
No one enjoys using a slow web app, but working out where to start improving can be overwhelming. Ian Grunert, Trello Backend Developer, will step you through using the chrome developer tools, production monitoring and local profiling to investigate slow initial page loads and single page app interactions.
You will learn how Ian identifies and prioritises low-hanging fruit in javascript and CSS page weight, javascript rendering performance, and backend performance improvements. This feeds into communicate wins and educating the wider team using Hipchat and Confluence, and preventing future regressions using Bitbucket Pipelines.
Attendees will learn some fresh ideas on how to sow and cultivate a culture of performance in your engineering team.
Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.
Paul Buffington, Principal Solution Engineer, Atlassian
At Atlassian, we strive to improve how our engineering, marketing, service and IT teams work together. We believe great teamwork is the result of shared goals, effective communication, and clear and transparent processes.
Learn how Atlassian helps teams work better together. This presentation shares our newest product features and illustrate how they help us get more done.
Dr. Devops or: How I Learned to Stop Firefighting and Love the SprintAtlassian
How often have you worked in an organization where the Engineers and the Operations teams just quite simply, got along?
Wait, never?
That was also my story, until one day we realized that it wasn’t enough to just speak the same language, but what we truly needed was to embrace the same tools as well.
Come on the Agile journey of O.C. Tanner’s Corporate Administration team as we determined why we were constantly failing to get the important things done, and how we learned to stop firefighting and love the sprint.
Products covered:
JIRA Software, JIRA Service Desk
How Kaiser Permanente uses Jira Software for Analytic Data ManagementAtlassian
If you think of an industry with incredible amounts of data, healthcare should be one that springs to mind. And in an organization the size of Kaiser Permanente (KP), analytics must be used to inform every part of the business. Using Jira Software as the core of an Analytic Request Management (ARM) solution is a unique use case. Designed to increase collaboration and transparency in analytic work across the organization, the ARM system is standardized to enable reporting across multiple departments but also allows for customization according to departmental workflows. Our system is built with Jira Software to manage the analytic development lifecycle and a web application to provide non-technical users with a simple way to submit, search, and view analytic requests.
We'll walk through the challenges we faced prior to implementing our solution, how we developed our solution using Jira Software as the backbone, and the benefits provided by Jira Software for our users. We'll highlight early successes to improve communication and collaboration, and talk about how the web application and Jira Software work together to allow a simple submission form for non-technical users that also populates critical fields in Jira Software.
The realities of working in an enterprise (distributed teams, multiple stakeholders, etc) present a series of challenges when trying to plan and scale agile development. Learn how Rosetta Stone knit together a dozen existing JIRA Agile boards into a coherent program-level view of their Scaled Agile Framework (SAFe) release train using JIRA Portfolio – without sacrificing team autonomy.
Atlassian Marketplace - Work Smarter and Faster with Add-ons for JIRA, Conflu...Atlassian
Learn how to navigate the sea of add-ons in Atlassian Marketplace to pull out the nuggets that work for your team and your environment. Learn how teams like yours are using add-ons to increase productivity. And if there is no add-on that works for you today, learn how to build your own custom add-on and wow your team.
Reducing Tickets and Crushing SLAs with StatusPageAtlassian
Downtime is a fact of life, and can be a great competitive advantage for your company and your customers if you handle it well. By keeping customers and employees informed during downtime, you can build trust and cut support costs.
Join Scott, co-founder of StatusPage, for a history of the company and its recent acquisition by Atlassian. We'll cover StatusPage best practices we've learned along the way, and tips for implementing a great StatusPage experience for you and your customers.
Products covered:
StatusPage
Atlassian offers an evolution on team communication tools that helps you and your team move work forward, together. Come learn how with Senior Product Manager, Cameron Savage, as he discusses the ways Atlassian empowers you and your team talk, meet, decide, and do.
I, Robot. I, Human: How to Balance Automation and Human Interactions in ITSMAtlassian
We all want to meet customer expectations and get more done efficiently and fast. However, striking the right balance between automation and human involvement can be a challenge.
Join Maria and Pawel as they share lessons learned in providing lean, yet compassionate support service. Learn how to identify common pitfalls and tangible solutions for tackling challenges with scaling an organization. Whether you’re new to automation or looking to scale it back, join us to learn why you need both automation and human interactions in ITSM.
How OC Tanner Uses ITSM Processes to Win BigAtlassian
The IT Service Desk is often a group that is overworked and under-appreciated, not at OC Tanner. IT Service Management processes start with the Service Desk and it is crucial to have a tool in place that facilitates the right business outcomes.
This is where Jira Service Desk comes in for the win.
Come listen to Chris Bocage, IT Service Desk Manager at OC Tanner talk about how Jira Service Desk helped them successfully track Incidents, Problems, and Service Requests using effective workflows and queue management. Learn how we built Service Desks for business units to seamlessly integrate with IT, custom dashboards and reports using filters, and utilized Jira Service Desk as our single source of truth.
Atlassian is leading an open movement to fundamentally change how people and teams work together. We believe that when you open up work, you unleash the full potential of every team. By pairing the right tools with good practices, real innovation is not just possible, it's probable.
Join us for a keynote describing the promise of working open, with the latest product updates and insights from inside Atlassian teams.
Zipipop Freud Listening in Social Business M-Brain seminarZipipop Freud
Social media monitoring is becoming increasingly important for business: from tracking the impact of marketing campaigns; to discovering crucial questions being asked in social media, so that you can create more effective content; to being responsive when relevant discussions rise up in all media channels. This presentation outlines some key processes you need to start putting in place to ensure your listening efforts are put to best effect.
Triad Magic: How Product, Design, and Engineering Work Better TogetherAtlassian
Three is a magic number when it comes to team composition at Atlassian. In fact, as early as 2013 we have been advocating Triads – teams formed around the three core areas of software development: Product, Design and Engineering.
In this session, Atlassian Product Manager, Steve King, will dissect the triad he works in and demonstrate how his team manages shared and individual responsibilities to build trust and take product changes across the finish line. He will share lessons learned along the way along with tips and tricks for forming your own successful triads.
How Product Managers Thrive in a DevOps WorldAtlassian
Great product managers are adapting as their teams transition from building products to running services and are embracing DevOps.
Learn how Atlassian product managers take on service ownership, incorporate reliability and performance into their roadmaps, and handle incidents as our cloud offerings grow more complex.
As a Product owner, you'll learn how you can contribute to running services just as much as building products, how to contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.
It's All About Customer Experience: The Latest from Jira Service DeskAtlassian
At Jira Service Desk, we've been busy rolling out new features across our portal, knowledge base, international support and more. Come listen to Shihab Hamid, Product Manager at Atlassian, give a product deep-dive covering the latest features shipped with real examples that go beyond the basics.
We will cover topics like:
- Designing a request catalog
- Growing and managing a knowledge-base
- Branding your service desk and making it human
- Multi-channel service desk that makes it easy to get help
- Localizing your service desk
- Going beyond multi-channel with an embedded service experience
All colored with real examples that go beyond the basics.
Building Trust for Adoption at Enterprise ScaleAtlassian
Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.
In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.
Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus
Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus
Building a Successful Service Culture: How Airbnb Elevates with JIRA Service ...Atlassian
These are the pillars of Airbnb's core values:
Champion the mission
Be a host
Embrace the adventure
Be a cereal entrepreneur
The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.
With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:
94% response SLA
5200 knowledge base article views
5% of articles deflecting ticket creation
4.9 of 5-star user satisfaction rating
In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.
Laurent Bordier, JIRA & Confluence Manager, Airbnb
Chris Arrington, Productivity Tools Manager, Airbnb
The Power of Process: How Samsung Implemented ITILAtlassian
When Samsung recognized the need for Atlassian applications to adopt ITIL, they turned to us for help. Samsung needed a set of processes for managing, tracking, and communicating their incidents and problems so we streamlined their ITSM processes and configured Jira Service Desk to their needs.
Join Jack Harding from Praecipio Consulting and Larry Brock, Chief of Staff for IT at Samsung Austin R&D Center to learn how they significantly reduced their meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.
A Product Manager and a Designer Walk into a BarAtlassian
A PM and a designer walk into a bar... that's a joke on it's own! Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream, especially with functions such as design and product management that compliment each other. Backed by extensive research, Atlassian's Sherif Mansour, Product Manager, and Alastair Simpson, Head of Design for Platform, Mobile and Comms, share practical tips on how to take this relationship to the next level. You will walk away with ideas and techniques that can help improve the PM-Design relationship, help build world-class software and of course, a few laughs as they explore some anti-patterns along the way.
How The Trade Desk Built a Connected Team of 100+ AgentsAtlassian
Speed and efficiency. They're focal points for every business discipline, and IT Operations & Support is no exception. These teams must be on the lookout for the next generation of tools and technology to streamline their systems and stay competitive.
In this talk, we'll cover:
- The collaboration gap between engineering and IT teams, and how to bridge it
- Centralizing service operations management with self-service portals for internal employees and customers alike
- Structuring the right handoffs and metrics to support 75k annual requests across a global team of over 100 agents
- Advanced analytics data for proactive process and product improvements
You'll get a solid understanding of how to grow a successful service operation on top of the Atlassian platform and ecosystem.
No one enjoys using a slow web app, but working out where to start improving can be overwhelming. Ian Grunert, Trello Backend Developer, will step you through using the chrome developer tools, production monitoring and local profiling to investigate slow initial page loads and single page app interactions.
You will learn how Ian identifies and prioritises low-hanging fruit in javascript and CSS page weight, javascript rendering performance, and backend performance improvements. This feeds into communicate wins and educating the wider team using Hipchat and Confluence, and preventing future regressions using Bitbucket Pipelines.
Attendees will learn some fresh ideas on how to sow and cultivate a culture of performance in your engineering team.
Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.
Paul Buffington, Principal Solution Engineer, Atlassian
At Atlassian, we strive to improve how our engineering, marketing, service and IT teams work together. We believe great teamwork is the result of shared goals, effective communication, and clear and transparent processes.
Learn how Atlassian helps teams work better together. This presentation shares our newest product features and illustrate how they help us get more done.
Dr. Devops or: How I Learned to Stop Firefighting and Love the SprintAtlassian
How often have you worked in an organization where the Engineers and the Operations teams just quite simply, got along?
Wait, never?
That was also my story, until one day we realized that it wasn’t enough to just speak the same language, but what we truly needed was to embrace the same tools as well.
Come on the Agile journey of O.C. Tanner’s Corporate Administration team as we determined why we were constantly failing to get the important things done, and how we learned to stop firefighting and love the sprint.
Products covered:
JIRA Software, JIRA Service Desk
How Kaiser Permanente uses Jira Software for Analytic Data ManagementAtlassian
If you think of an industry with incredible amounts of data, healthcare should be one that springs to mind. And in an organization the size of Kaiser Permanente (KP), analytics must be used to inform every part of the business. Using Jira Software as the core of an Analytic Request Management (ARM) solution is a unique use case. Designed to increase collaboration and transparency in analytic work across the organization, the ARM system is standardized to enable reporting across multiple departments but also allows for customization according to departmental workflows. Our system is built with Jira Software to manage the analytic development lifecycle and a web application to provide non-technical users with a simple way to submit, search, and view analytic requests.
We'll walk through the challenges we faced prior to implementing our solution, how we developed our solution using Jira Software as the backbone, and the benefits provided by Jira Software for our users. We'll highlight early successes to improve communication and collaboration, and talk about how the web application and Jira Software work together to allow a simple submission form for non-technical users that also populates critical fields in Jira Software.
The realities of working in an enterprise (distributed teams, multiple stakeholders, etc) present a series of challenges when trying to plan and scale agile development. Learn how Rosetta Stone knit together a dozen existing JIRA Agile boards into a coherent program-level view of their Scaled Agile Framework (SAFe) release train using JIRA Portfolio – without sacrificing team autonomy.
Atlassian Marketplace - Work Smarter and Faster with Add-ons for JIRA, Conflu...Atlassian
Learn how to navigate the sea of add-ons in Atlassian Marketplace to pull out the nuggets that work for your team and your environment. Learn how teams like yours are using add-ons to increase productivity. And if there is no add-on that works for you today, learn how to build your own custom add-on and wow your team.
Reducing Tickets and Crushing SLAs with StatusPageAtlassian
Downtime is a fact of life, and can be a great competitive advantage for your company and your customers if you handle it well. By keeping customers and employees informed during downtime, you can build trust and cut support costs.
Join Scott, co-founder of StatusPage, for a history of the company and its recent acquisition by Atlassian. We'll cover StatusPage best practices we've learned along the way, and tips for implementing a great StatusPage experience for you and your customers.
Products covered:
StatusPage
Atlassian offers an evolution on team communication tools that helps you and your team move work forward, together. Come learn how with Senior Product Manager, Cameron Savage, as he discusses the ways Atlassian empowers you and your team talk, meet, decide, and do.
I, Robot. I, Human: How to Balance Automation and Human Interactions in ITSMAtlassian
We all want to meet customer expectations and get more done efficiently and fast. However, striking the right balance between automation and human involvement can be a challenge.
Join Maria and Pawel as they share lessons learned in providing lean, yet compassionate support service. Learn how to identify common pitfalls and tangible solutions for tackling challenges with scaling an organization. Whether you’re new to automation or looking to scale it back, join us to learn why you need both automation and human interactions in ITSM.
How OC Tanner Uses ITSM Processes to Win BigAtlassian
The IT Service Desk is often a group that is overworked and under-appreciated, not at OC Tanner. IT Service Management processes start with the Service Desk and it is crucial to have a tool in place that facilitates the right business outcomes.
This is where Jira Service Desk comes in for the win.
Come listen to Chris Bocage, IT Service Desk Manager at OC Tanner talk about how Jira Service Desk helped them successfully track Incidents, Problems, and Service Requests using effective workflows and queue management. Learn how we built Service Desks for business units to seamlessly integrate with IT, custom dashboards and reports using filters, and utilized Jira Service Desk as our single source of truth.
Atlassian is leading an open movement to fundamentally change how people and teams work together. We believe that when you open up work, you unleash the full potential of every team. By pairing the right tools with good practices, real innovation is not just possible, it's probable.
Join us for a keynote describing the promise of working open, with the latest product updates and insights from inside Atlassian teams.
Zipipop Freud Listening in Social Business M-Brain seminarZipipop Freud
Social media monitoring is becoming increasingly important for business: from tracking the impact of marketing campaigns; to discovering crucial questions being asked in social media, so that you can create more effective content; to being responsive when relevant discussions rise up in all media channels. This presentation outlines some key processes you need to start putting in place to ensure your listening efforts are put to best effect.
Slack's Ali Rayl on Scaling Support for User GrowthHeavybit
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer.
Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl
Chapter Tech Tools You Can't Live WithoutBillhighway
In this webinar, you’ll learn how other CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. Originally presented during our CRP-led session at CEX 2018, these chapter tech tools and uses come straight from other CRPs, so we’re sure they can work for your association too. We’ll even have a live Q&A to give you the opportunity to ask questions about the tools we share and how you can use them.
ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people. It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.
Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development.
www.ProductCampBoston.org
There's a Customer Out There with a Bullet for You: Understanding Your CustomersEvan Hamilton
My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else.
Want to better understand your customers? Read this and then sign up for http://www.uservoice.com
Kim Hodgson and Jason McElweenie of Schipul break down the importance of keeping your members in the know with Newsletters in this presentation. They review good design, newsletter timing and a few important Do's and Don'ts on online marketing.
Streamlining the Sales Cycle with WebinarsReadyTalk
Webinars have long served as effective lead generation tools, but their value isn't limited to just lead generation. Webinars can provide value across the entire sales cycle.
This presentation will consider the typical sales cycle - Needs, Discovery, Consideration, Decision and Review - and share insight on how to produce webinars specifically designed to help move prospects through each phase faster. We’ll discuss:
- What a webinar might look like in each phase
- Mapping webinar topics based on existing customer personas
- Examples of B2B companies using these tactics successfully
Finding Product-Market Fit Faster (& Getting It Right)Chad Kaul
This presentation is explains the importance of product-market fit and how to find it faster through a process called Startup Discovery. Delivered at Startup Next (Techstars), the #1 pre-accelerator in the world.
Valve Solutions Linkedin group b2 b marketing solutions VALVE SOLUTIONS
Make a Promotional Post or Make a shared announcement.
Reach, Engage, Influence 8500+ Global Valve Professionals, Buyers, CEO's. Audience Location 50% USA 20% EU 30% Others. Create awareness, Build demand, Engage with prospects/leads in realtime.
How to Use Customer Feedback on Your Product by UserVoice CEOProduct School
Increased competition and higher customer expectations are forcing modern product management teams to up their game to keep pace. In this talk Richard White, CEO of UserVoice, talked about how product leaders are leveraging customer feedback, collected across the organization, to inform how they build the best product possible in the shortest amount of time.
We aim to celebrate women every day, but we’re taking today to give special recognition to womxn at Atlassian continue who inspire and lead.
For #InternationalWomensDay, we asked Atlassians to nominate and recognize amazing womxn at Atlassian who inspire them, challenge them, and truly represent Atlassian values.
Ever wondered what Atlassian engineers do in their 20% time? Join Forge engineering lead Tim Pettersen on a lightning tour of how Forge is being used inside Atlassian. Attendees will get a rare view into some of the apps, tools, and tweaks we’ve built internally on top of Forge in the spirit of dogfooding and innovation. Come along and be inspired with some great ideas for improving and automating your own teams' workflows!
Let's Build an Editor Macro with Forge UIAtlassian
Race out of the gate with Forge UI: a new way of building UI extensions for Atlassian products. In this session, Forge UI Developer Experience lead Peter Gleeson will demonstrate how build an Editor macro from scratch! Attendees will learn about Forge foundational concepts such as the FaaS dev loop, Forge CLI, and how to construct UIs from Forge UI components.
This session provides a great introduction to the Forge platform for any developer looking to get productive with editor apps and Forge UI.
In the words of Jeff Atwood: “JavaScript is the lingua franca of the web”. It’s also the first language we’ve chosen to support in Forge. In this session, Forge engineer Shorya Raj will walk through the Node.js isolate based runtime you’ll be using to write apps for Forge.
Attendees will learn about the unique features of the Forge JavaScript Runtime, such as automatic authentication and tenant context management. Shorya will also cover the differences between the Runtime, conventional browser, and Node.js APIs.
Developers or attendees with some programming experience will get the most out of this session.
Forge UI: A New Way to Customize the Atlassian User ExperienceAtlassian
UI extensibility is an integral part of Atlassian's ecosystem story. In cloud, traditionally this has been accomplished with the humble iframe. In this session you will learn about Forge UI, an additional and innovative way to build visual apps for Atlassian products.
Join Product Manager Simon Kubica and Senior Developer Michael Oates from the Forge team in exploring the underlying concepts and technology powering Forge UI, and learn how it will unlock exciting new opportunities in our ecosystem.
The Forge platform contains some powerful primitives for binding functions to Atlassian events and webhooks emitted by third-party SaaS systems. Join Platform Services Engineer Tomek Sroka as he gets hands-on with Forge Product Triggers and Web Triggers to build a powerful integration with surprisingly little code.
Attendees will walk away with a good understanding of the Forge dev loop and some tips and tricks for improving their own team’s workflows.
Observability and Troubleshooting in ForgeAtlassian
Observability is a critical component of any Cloud development platform, and we have some exciting logging, monitoring, and debugging features planned for the Forge toolchain.
In this lightning talk, Senior Developer James Hazelwood from Forge infrastructure team will give an overview of Forge logging and tunnelling features, explain how different environment types effect observability, and share some expert tips and tricks for detecting and troubleshooting issues in your Forge apps.
Trusted by Default: The Forge Security & Privacy ModelAtlassian
Security and trust have become increasingly important requirements for our customers in Cloud. We’re working to make it easier for you to build and maintain secure apps for Atlassian products.
In this session, Engineering Team Lead Dugald Morrow and Principal Product Manager Joël Kalmanowicz will explain how security and trust have been baked into the Forge framework and the benefits the platform can offer you and your users. Learn how much less work it can be to build trusted apps customers will love on Forge by going deep on the safeguards we’re putting in place.
Developers or attendees with some software security experience will get the most out of this session.
Designing Forge UI: A Story of Designing an App UI SystemAtlassian
Creating apps with Forge and its UI frontend components is now easier than ever. Join Senior Designer Allard van Helbergen and Product Manager Josephine Lee as they walk through the story of designing Forge UI.
What is a declarative UI and why did we choose this paradigm? What are all the considerations that go into defining the set of components to build apps with? And how do you make ‘creating apps’ simple? Walk away understanding the foundations of Forge, how all the different components work together, and where Forge UI is headed in the future.
After a day of learning about the exciting features of Forge, get ready for a peek under the hood to discover how it’s all implemented. Join Forge Architect Patrick Streule as he goes deep on topics such as Forge FaaS infrastructure, the internal workings of tenant isolation, and automatic authentication.
Attendees will also get a glimpse of some features we’re looking at building into the future of Forge, such as a serverless data store for apps and more!
Access to User Activities - Activity Platform APIsAtlassian
How do you stay on top of your work when it is scattered across multiple Atlassian products?
"If only there was a single place where I could see all my activity..." - sounds familiar?
We are going to provide you an insight into what lead to the creation of a new Activity API. Following last year’s Atlas Camp announcement from our CTO Sri Viswanath, Atlassian is moving onto GraphQL - new Activity API is one the first pieces of the GraphQL Atlassian Platform and is the technology behind start.atlassian.com.
Join Sergey Meshkov, Senior Developer, who will provide you a sneak peek of the new GraphQL Activity API as it will soon be available to our vendors.
Design Your Next App with the Atlassian Vendor Sketch PluginAtlassian
Our designers work 3x quicker with the Atlassian Vendor Sketch Plugin — and now we’re unleashing these superpowers to the Atlassian Ecosystem. If you mockup screens for code or marketing, we’ll help you drag and drop your way to an Atlaskit design in less than 10 minutes. And if you’re a designer, you’ll want to hear about our pixel-perfect component library and suite of seamless Sketch integrations.
Join Atlassian’s resident Sketch aficionado, Huw Evans, to learn about:
Sketch Components: If it’s in Atlaskit, it’s now in Sketch. And introducing the Symbol Palette, the quickest way to find the right component for the job.
Product Templates: Spark inspiration by building your designs inside realistic screens from Jira & Confluence — or craft hero images for your Marketplace listing!
Color and Text Styles: Heard of N75? H400? If those mean nothing to you, we’ll run through how to make your users feel at home by using Atlassian colors & typography, right inside Sketch.
Data Suppliers: Say goodbye to Lorem Ipsum. Learn how to use Sketch Data Suppliers to generate realistic copy using live data from Jira, Confluence and Bitbucket. Bonus: How we used AI to create people who don’t exist!
♀️ It's All Open Source: How we made it really easy to customise the Atlassian Vendor Sketch Plugin for your team's needs.
Tear Up Your Roadmap and Get Out of the BuildingAtlassian
You’d never knowingly ship something to your customers that didn’t deliver value, would you? Would you still stand your ground if you were under pressure to get a team of developers working on something?
You probably know that one of Atlassian’s most well-known values is “Don’t f*** the customer”, so learn what happened when a lean product team decided to tear up the roadmap because they were brave enough to admit they didn’t understand their customers well enough.
Join Janel Blattler, as she shares how her team used research to unveil a new plan in just a few weeks. You’ll be able to practice some techniques and walk away with a bucket load of inspiration.
Come along if you’d like to run research, but worry that you don’t have enough time or lack the skills to do so – you don’t need to be a researcher on your team. This session is for you if you’re looking for ways to drive customer empathy closer in the team, or you’d like to up your game and discover some new techniques for delivering lean research with actionable insights.
Nailing Measurement: a Framework for Measuring Metrics that MatterAtlassian
When it comes to designing apps and new features, we just can't get enough of metrics. In an age where we can collect data from almost anything, how can we cut through the noise and focus on the right metrics to measure the success and failures of the apps that we’re building?
Join Atlassian Product Manager Josephine Lee as she delves through what exactly makes a good metric. Throughout the talk, we’ll walk through real Atlassian examples of good and bad metrics. By exploring a framework for measurement, we’ll cover detailed features that showcase how best to measure and choose the right set of success, supportive, and counter metrics.
You'll walk away with tips and learnings from Atlassian’s approach to measuring success, and learn how to use data and metrics to inspire action in your apps.
Building Apps With Color Blind Users in MindAtlassian
Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200.
Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see.
In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with.
Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.
Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...Atlassian
The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience.
But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers?
Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.
Beyond Diversity: A Guide to Building Balanced TeamsAtlassian
We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.
The Road(map) to Las Vegas - The Story of an Emerging Self-Managed TeamAtlassian
In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas.
In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app.
Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way.
Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!
Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical.
At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights.
In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.
top nidhi software solution freedownloadvrstrong314
This presentation emphasizes the importance of data security and legal compliance for Nidhi companies in India. It highlights how online Nidhi software solutions, like Vector Nidhi Software, offer advanced features tailored to these needs. Key aspects include encryption, access controls, and audit trails to ensure data security. The software complies with regulatory guidelines from the MCA and RBI and adheres to Nidhi Rules, 2014. With customizable, user-friendly interfaces and real-time features, these Nidhi software solutions enhance efficiency, support growth, and provide exceptional member services. The presentation concludes with contact information for further inquiries.
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Your Digital Assistant.
Making complex approach simple. Straightforward process saves time. No more waiting to connect with people that matter to you. Safety first is not a cliché - Securely protect information in cloud storage to prevent any third party from accessing data.
Would you rather make your visitors feel burdened by making them wait? Or choose VizMan for a stress-free experience? VizMan is an automated visitor management system that works for any industries not limited to factories, societies, government institutes, and warehouses. A new age contactless way of logging information of visitors, employees, packages, and vehicles. VizMan is a digital logbook so it deters unnecessary use of paper or space since there is no requirement of bundles of registers that is left to collect dust in a corner of a room. Visitor’s essential details, helps in scheduling meetings for visitors and employees, and assists in supervising the attendance of the employees. With VizMan, visitors don’t need to wait for hours in long queues. VizMan handles visitors with the value they deserve because we know time is important to you.
Feasible Features
One Subscription, Four Modules – Admin, Employee, Receptionist, and Gatekeeper ensures confidentiality and prevents data from being manipulated
User Friendly – can be easily used on Android, iOS, and Web Interface
Multiple Accessibility – Log in through any device from any place at any time
One app for all industries – a Visitor Management System that works for any organisation.
Stress-free Sign-up
Visitor is registered and checked-in by the Receptionist
Host gets a notification, where they opt to Approve the meeting
Host notifies the Receptionist of the end of the meeting
Visitor is checked-out by the Receptionist
Host enters notes and remarks of the meeting
Customizable Components
Scheduling Meetings – Host can invite visitors for meetings and also approve, reject and reschedule meetings
Single/Bulk invites – Invitations can be sent individually to a visitor or collectively to many visitors
VIP Visitors – Additional security of data for VIP visitors to avoid misuse of information
Courier Management – Keeps a check on deliveries like commodities being delivered in and out of establishments
Alerts & Notifications – Get notified on SMS, email, and application
Parking Management – Manage availability of parking space
Individual log-in – Every user has their own log-in id
Visitor/Meeting Analytics – Evaluate notes and remarks of the meeting stored in the system
Visitor Management System is a secure and user friendly database manager that records, filters, tracks the visitors to your organization.
"Secure Your Premises with VizMan (VMS) – Get It Now"
Accelerate Enterprise Software Engineering with PlatformlessWSO2
Key takeaways:
Challenges of building platforms and the benefits of platformless.
Key principles of platformless, including API-first, cloud-native middleware, platform engineering, and developer experience.
How Choreo enables the platformless experience.
How key concepts like application architecture, domain-driven design, zero trust, and cell-based architecture are inherently a part of Choreo.
Demo of an end-to-end app built and deployed on Choreo.
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
Learn how our collaborative approach and dedication to excellence help businesses achieve their goals and stay ahead in today's digital landscape. From concept to deployment, Prosigns is your trusted partner for transforming ideas into reality and unlocking the full potential of your business.
Join us on a journey of innovation and growth. Let's partner for success with Prosigns.
Field Employee Tracking System| MiTrack App| Best Employee Tracking Solution|...informapgpstrackings
Keep tabs on your field staff effortlessly with Informap Technology Centre LLC. Real-time tracking, task assignment, and smart features for efficient management. Request a live demo today!
For more details, visit us : https://informapuae.com/field-staff-tracking/
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Hivelance Technology
Cryptocurrency trading bots are computer programs designed to automate buying, selling, and managing cryptocurrency transactions. These bots utilize advanced algorithms and machine learning techniques to analyze market data, identify trading opportunities, and execute trades on behalf of their users. By automating the decision-making process, crypto trading bots can react to market changes faster than human traders
Hivelance, a leading provider of cryptocurrency trading bot development services, stands out as the premier choice for crypto traders and developers. Hivelance boasts a team of seasoned cryptocurrency experts and software engineers who deeply understand the crypto market and the latest trends in automated trading, Hivelance leverages the latest technologies and tools in the industry, including advanced AI and machine learning algorithms, to create highly efficient and adaptable crypto trading bots
How to Position Your Globus Data Portal for Success Ten Good PracticesGlobus
Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
Why React Native as a Strategic Advantage for Startup Innovation.pdfayushiqss
Do you know that React Native is being increasingly adopted by startups as well as big companies in the mobile app development industry? Big names like Facebook, Instagram, and Pinterest have already integrated this robust open-source framework.
In fact, according to a report by Statista, the number of React Native developers has been steadily increasing over the years, reaching an estimated 1.9 million by the end of 2024. This means that the demand for this framework in the job market has been growing making it a valuable skill.
But what makes React Native so popular for mobile application development? It offers excellent cross-platform capabilities among other benefits. This way, with React Native, developers can write code once and run it on both iOS and Android devices thus saving time and resources leading to shorter development cycles hence faster time-to-market for your app.
Let’s take the example of a startup, which wanted to release their app on both iOS and Android at once. Through the use of React Native they managed to create an app and bring it into the market within a very short period. This helped them gain an advantage over their competitors because they had access to a large user base who were able to generate revenue quickly for them.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
3. Support adds value
Whether it’s support for a
product or an internal help desk,
support adds value
Source: www.imtrading.nl/en/metal/precious-metals/
9. Connect
Support to
Delivery
Single Source
of Truth
Support feeds delivery
Support agents report issues to delivery
teams.
Use the links
Jira issue links connect customer issues to
the delivery teams’ backlog.
Service Desk
Done Right
10. Connect
Support to
Delivery
Support feeds delivery
Support agents report issues to delivery
teams.
Use the links
Jira issue links connect customer issues to
the delivery teams’ backlog.
Single Source
of Truth Keep detail backstage
Get all the details in the support case,
extract the relevant parts for the backlog.
Service Desk
Done Right
11. All roads lead to service desk
All support issues live in Jira Service Desk.
Connect
Support to
Delivery
Single Source
of Truth
Service Desk
Done Right
12. All roads lead to service desk
All support issues live in JIRA Service Desk.
Tell your story
Record support interactions and reveal
your value.
Connect
Support to
Delivery
Single Source
of Truth
Service Desk
Done Right
14. Service Desk Done Right
First Tier Support
Hard Questions
Community Knowledge Base
PART 2
PART 1
15. Service Desk Done Right
First Tier Support
Hard Questions
Community Knowledge Base
PART 2
PART 1
16. Do It In Public
Make it visible and accessible
Three Pillars of a Knowledge Base
Know Thy Customer
Find subject matter experts
FAQ It
Concrete how-to guides
17. Don’t cross the streams
Source: http://www.flickr.com/photos/28277470@N05/35758175980
19. We welcome and encourage you to share your
ideas through our community forums. While
our developers may not reply to your ideas,
they watch the forums for constructive
feedback, player reactions, and popular topics.
THE GAME COMPANY WHICH SHALL NOT BE NAMED
27. First Tier
Support
Delivery
Customers
Working test environment
You can’t support what you can’t see.
Mentor
The best teacher is not always the
most senior person.
Tips & snips, not scripts
Get consistency without the headache.
31. First Tier
Support
Delivery
Customers
Hear them out
Take their ideas and feedback seriously.
Make them beta testers
Let your agents try out new features and
major changes before your customers do.
32. First Tier
Support
Delivery
Customers
Hear them out
Take their ideas and feedback seriously.
Make them beta testers
Let your agents try out new features and
major changes before your customers do.
Keep good boundaries
Support agents are not developers or
designers. Don’t try to give them everything
they want.
33. Even when you are big
enough to shield your
developers from
operational pain, DON’T.
BARUCH SADOGURSKY - DEVELOPER ADVOCATE, JFROG
47. Who are your VIPs?
How far will we go?
How far must we go?
HARD QUESTIONS
48. Takeaways
Know who your VIPs are and why Know your limits
Separate your service desk
and community KB
Treat your service desk
agents like junior delivery