How OC Tanner Uses ITSM Processes to Win Big
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The IT Service Desk is often a group that is overworked and under-appreciated, not at OC Tanner. IT Service Management processes start with the Service Desk and it is crucial to have a tool in place that facilitates the right business outcomes. This is where Jira Service Desk comes in for the win. Come listen to Chris Bocage, IT Service Desk Manager at OC Tanner talk about how Jira Service Desk helped them successfully track Incidents, Problems, and Service Requests using effective workflows and queue management. Learn how we built Service Desks for business units to seamlessly integrate with IT, custom dashboards and reports using filters, and utilized Jira Service Desk as our single source of truth.
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If there is one commonality between all the fast growth company success stories like Airbnb, Uber, or HubSpot, it's that they're all crazy about measuring and tracking their data and numbers. In order to grow fast, you have to know where your growth comes from and where you lose. However, there's a second part of the equation that is equally important, yet less discussed and that is the qualitative side to growth. Companies also need to be able to understand the why, why they're growing (or not), and that answer is not always found in data. In this talk, I will describe both the quantitative and qualitative ways you can uncover growth opportunities for your business through experimentation. Experimentation can help you build and validate your product's roadmap and ensure you're focusing your resources on what will bring growth.
Products covered:
JIRA Software, Bitbucket, Confluence
Brick by Brick: Building Collaboration at The New York Times
The New York Times has undergone enormous digital changes in recent years, especially in the Real Estate section. With innovative uses of Confluence and JIRA, including by a distributed development team in India, Finland, Romania, and New York, the NYT Real Estate team has helped the newsroom and sales teams align around a common purpose, and built experiences which have significantly grown both audience and revenue. Come hear the NYT Real Estate team share their journey, and how Confluence has been instrumental in connecting teams, sharing insights and delighting their readers.
Matthew Shadbolt, Director of Real Estate Products, The New York Times
Katherine McMahan, Project Manager, Real Estate Products, The New York Times
Introducing JIRA Service Desk
JIRA Service Desk – a modern and flexible service desk experience that streamlines customer requests, and boosts your IT team’s efficiency, taking your service desk to a whole new level.
JIRA Service Desk integrates directly with JIRA, Atlassian’s issue management software used by more than 22,000 teams worldwide.
Learn in 30 minutes:
1) How we’ve gone beyond the powerful JIRA platform
2) How you can easily create a clean and intuitive customer interface to submit requests
3) How to get real-time SLA visibility
4) How to focus your team with custom queues
5) How to improve your team’s efficiency with real-time reports
JIRA Service Desk is available now for a free 30-day trial, OnDemand or download. Pricing starts at just $10 for 10 users.
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At Atlassian, support is essential to a successful customer experience. And, because of it's customer-facing position, support is also a great resource for product teams to continually use customer feedback to improve their product or service. Creating strong customer feedback loops means you are building a better experience for your customers day by day.
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When you have 65,000 customers with different needs, who do you listen to? Creating a feedback culture to hear your users is only the first step – translating that feedback into a concrete roadmap is hard, and shipping something is even harder. Join JIRA product managers Helen Xue and Dave Meyer as we share the story of our quest to simplify JIRA. From quick wins to tough trade-offs, you'll learn the strategies and metrics our team used to turn feedback into action. You'll leave with insider knowledge about how we prioritize on JIRA, what we've learned trying to simplify a massive product, and how your team can avoid our mistakes.
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How Talking Becomes Doing With Stride
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Presented at the Content Managemnt Professionals 2007 Fall Summit on Monday, November 26.Beyond IT: How to Use Jira Service Desk for Non-Technical Teams
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Effective service desk management requires speedy evaluation of tickets, so they can be assigned to chatbots or human agents. The best way to improve the efficiency of your service desk is to create a triage process to apply to incoming tickets.
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Beyond The Intranet: Digital Workplace Apps, Solutions & Bots
Now that your organization has implemented an Office 365 Intranet, what’s next?
In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users’ needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It’s not just IT that can build these great solutions!
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Thinking Outside the Bots: Recruiting Science - The Truth Behind Analytics an...
We are consistently bombarded with whether great recruiting is an art or a science. The truth is: it is both. The human heart and mind will always be necessary parts of a successful recruitment process. But, those required parts can be augmented to include data like we've never seen before. And, we have the science to back up the data and decipher it. 'What does it all mean and how can we benefit?'
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Simple & Secure Human Resources: Document Automation & Easy ECM
One of the more document-centric processes within any organization is Human Resources, with both company and regulatory requirements for documentation and data, ranging from Paper to Email to E-Forms. This presentation will show how to Renovate your HR Document Management systems including:
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Join 2012 & 2013 Alfresco Partner of the Year, Zia Consulting, where we will detail how your Human Resources department can:
Save Money
With document automation solutions that remove the cost and complexity of Employee Applications and Onboarding, leveraging technologies from Capture to Workflow/BPM to Enterprise Integration. And provide the added benefits of increasing your productivitiy and delivering actionable analytics.
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The presentation will also discuss Zia's offerings to help you Renovate your HR ECM systems including:
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This article was originally published in The ITSM Review.
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iO Smart Solutions provide software and hardware solutions to automate your HR part of your business completely with its proprietary algorithm combined with Cloud platform + Human resources + payroll and Job Hiring (reduce paperwork, increase productivity and give everyone time to concentrate on real work)
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Follow along with these webinar slides for an introductory overview of Robotic Process Automation (RPA) – what it is and what it can do for you.
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In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas.
In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app.
Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way.
Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!
Building Apps With Enterprise in Mind
Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical.
At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights.
In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.
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10 emerging trends that will unbreak your workplace in 2020
10 emerging trends that will unbreak your workplace in 2020
Forge UI: A New Way to Customize the Atlassian User Experience
Forge UI: A New Way to Customize the Atlassian User Experience
Trusted by Default: The Forge Security & Privacy Model
Trusted by Default: The Forge Security & Privacy Model
Designing Forge UI: A Story of Designing an App UI System
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Design Your Next App with the Atlassian Vendor Sketch Plugin
Design Your Next App with the Atlassian Vendor Sketch Plugin
Nailing Measurement: a Framework for Measuring Metrics that Matter
Nailing Measurement: a Framework for Measuring Metrics that Matter
Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...
Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...
Beyond Diversity: A Guide to Building Balanced Teams
Beyond Diversity: A Guide to Building Balanced Teams
The Road(map) to Las Vegas - The Story of an Emerging Self-Managed Team
The Road(map) to Las Vegas - The Story of an Emerging Self-Managed Team
Recently uploaded
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
Understanding variable roles in code has been found to be helpful by students
in learning programming -- could variable roles help deep neural models in
performing coding tasks? We do an exploratory study.
- These are slides of the talk given at InteNSE'23: The 1st International Workshop on Interpretability and Robustness in Neural Software Engineering, co-located with the 45th International Conference on Software Engineering, ICSE 2023, Melbourne Australia
Vitthal Shirke Java Microservices Resume.pdf
Software Engineering, Software Consulting, Tech Lead, Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Transaction, Spring MVC, OpenShift Cloud Platform, Kafka, REST, SOAP, LLD & HLD.
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Allez au-delà du battage médiatique autour de l’IA et découvrez des techniques pratiques pour utiliser l’IA de manière responsable à travers les données de votre organisation. Explorez comment utiliser les graphes de connaissances pour augmenter la précision, la transparence et la capacité d’explication dans les systèmes d’IA générative. Vous partirez avec une expérience pratique combinant les relations entre les données et les LLM pour apporter du contexte spécifique à votre domaine et améliorer votre raisonnement.
Amenez votre ordinateur portable et nous vous guiderons sur la mise en place de votre propre pile d’IA générative, en vous fournissant des exemples pratiques et codés pour démarrer en quelques minutes.
What is Augmented Reality Image Tracking
Augmented Reality (AR) Image Tracking is a technology that enables AR applications to recognize and track images in the real world, overlaying digital content onto them. This enhances the user's interaction with their environment by providing additional information and interactive elements directly tied to physical images.
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...
Crescat is industry-trusted event management software, built by event professionals for event professionals. Founded in 2017, we have three key products tailored for the live event industry.
Crescat Event for concert promoters and event agencies. Crescat Venue for music venues, conference centers, wedding venues, concert halls and more. And Crescat Festival for festivals, conferences and complex events.
With a wide range of popular features such as event scheduling, shift management, volunteer and crew coordination, artist booking and much more, Crescat is designed for customisation and ease-of-use.
Over 125,000 events have been planned in Crescat and with hundreds of customers of all shapes and sizes, from boutique event agencies through to international concert promoters, Crescat is rigged for success. What's more, we highly value feedback from our users and we are constantly improving our software with updates, new features and improvements.
If you plan events, run a venue or produce festivals and you're looking for ways to make your life easier, then we have a solution for you. Try our software for free or schedule a no-obligation demo with one of our product specialists today at crescat.io
Essentials of Automations: The Art of Triggers and Actions in FME
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
E-commerce Application Development Company.pdf
Your business can reach new heights with our assistance as we design solutions that are specifically appropriate for your goals and vision. Our eCommerce application solutions can digitally coordinate all retail operations processes to meet the demands of the marketplace while maintaining business continuity.
Why Mobile App Regression Testing is Critical for Sustained Success_ A Detail...
A dynamic process unfolds in the intricate realm of software development, dedicated to crafting and sustaining products that effortlessly address user needs. Amidst vital stages like market analysis and requirement assessments, the heart of software development lies in the meticulous creation and upkeep of source code. Code alterations are inherent, challenging code quality, particularly under stringent deadlines.
Enterprise Resource Planning System in Telangana
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
OpenMetadata Community Meeting - 5th June 2024
The OpenMetadata Community Meeting was held on June 5th, 2024. In this meeting, we discussed about the data quality capabilities that are integrated with the Incident Manager, providing a complete solution to handle your data observability needs. Watch the end-to-end demo of the data quality features.
* How to run your own data quality framework
* What is the performance impact of running data quality frameworks
* How to run the test cases in your own ETL pipelines
* How the Incident Manager is integrated
* Get notified with alerts when test cases fail
Watch the meeting recording here - https://www.youtube.com/watch?v=UbNOje0kf6E
Mobile App Development Company In Noida | Drona Infotech
Looking for a reliable mobile app development company in Noida? Look no further than Drona Infotech. We specialize in creating customized apps for your business needs.
Visit Us For : https://www.dronainfotech.com/mobile-application-development/
Quarkus Hidden and Forbidden Extensions
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
Hand Rolled Applicative User Validation Code Kata
Could you use a simple piece of Scala validation code (granted, a very simplistic one too!) that you can rewrite, now and again, to refresh your basic understanding of Applicative operators <*>, <*, *>?
The goal is not to write perfect code showcasing validation, but rather, to provide a small, rough-and ready exercise to reinforce your muscle-memory.
Despite its grandiose-sounding title, this deck consists of just three slides showing the Scala 3 code to be rewritten whenever the details of the operators begin to fade away.
The code is my rough and ready translation of a Haskell user-validation program found in a book called Finding Success (and Failure) in Haskell - Fall in love with applicative functors.
Empowering Growth with Best Software Development Company in Noida - Deuglo
Do you want Software for your Business? Visit Deuglo
Deuglo has top Software Developers in India. They are experts in software development and help design and create custom Software solutions.
Deuglo follows seven steps methods for delivering their services to their customers. They called it the Software development life cycle process (SDLC).
Requirement — Collecting the Requirements is the first Phase in the SSLC process.
Feasibility Study — after completing the requirement process they move to the design phase.
Design — in this phase, they start designing the software.
Coding — when designing is completed, the developers start coding for the software.
Testing — in this phase when the coding of the software is done the testing team will start testing.
Installation — after completion of testing, the application opens to the live server and launches!
Maintenance — after completing the software development, customers start using the software.
Transform Your Communication with Cloud-Based IVR Solutions
Discover the power of Cloud-Based IVR Solutions to streamline communication processes. Embrace scalability and cost-efficiency while enhancing customer experiences with features like automated call routing and voice recognition. Accessible from anywhere, these solutions integrate seamlessly with existing systems, providing real-time analytics for continuous improvement. Revolutionize your communication strategy today with Cloud-Based IVR Solutions. Learn more at: https://thesmspoint.com/channel/cloud-telephony
Launch Your Streaming Platforms in Minutes
The claim of launching a streaming platform in minutes might be a bit of an exaggeration, but there are services that can significantly streamline the process. Here's a breakdown:
Pros of Speedy Streaming Platform Launch Services:
No coding required: These services often use drag-and-drop interfaces or pre-built templates, eliminating the need for programming knowledge.
Faster setup: Compared to building from scratch, these platforms can get you up and running much quicker.
All-in-one solutions: Many services offer features like content management systems (CMS), video players, and monetization tools, reducing the need for multiple integrations.
Things to Consider:
Limited customization: These platforms may offer less flexibility in design and functionality compared to custom-built solutions.
Scalability: As your audience grows, you might need to upgrade to a more robust platform or encounter limitations with the "quick launch" option.
Features: Carefully evaluate which features are included and if they meet your specific needs (e.g., live streaming, subscription options).
Examples of Services for Launching Streaming Platforms:
Muvi [muvi com]
Uscreen [usencreen tv]
Alternatives to Consider:
Existing Streaming platforms: Platforms like YouTube or Twitch might be suitable for basic streaming needs, though monetization options might be limited.
Custom Development: While more time-consuming, custom development offers the most control and flexibility for your platform.
Overall, launching a streaming platform in minutes might not be entirely realistic, but these services can significantly speed up the process compared to building from scratch. Carefully consider your needs and budget when choosing the best option for you.
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
✅With one keyword, generate complete funnels, websites, landing pages, and more.
✅More than 85 AI features are included in the AI pilot.
✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
✅99.99% Up-Time Guaranteed
✅30 Days Money-Back Guarantee
✅ZERO Upfront Cost
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...
Healthcare providers often struggle with the complexities of chronic conditions and remote patient monitoring, as each patient requires personalized care and ongoing monitoring. Off-the-shelf solutions may not meet these diverse needs, leading to inefficiencies and gaps in care. It’s here, custom healthcare software offers a tailored solution, ensuring improved care and effectiveness.
Need for Speed: Removing speed bumps from your Symfony projects ⚡️
No one wants their application to drag like a car stuck in the slow lane! Yet it’s all too common to encounter bumpy, pothole-filled solutions that slow the speed of any application. Symfony apps are not an exception.
In this talk, I will take you for a spin around the performance racetrack. We’ll explore common pitfalls - those hidden potholes on your application that can cause unexpected slowdowns. Learn how to spot these performance bumps early, and more importantly, how to navigate around them to keep your application running at top speed.
We will focus in particular on tuning your engine at the application level, making the right adjustments to ensure that your system responds like a well-oiled, high-performance race car.
Cracking the code review at SpringIO 2024
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
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A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Why Mobile App Regression Testing is Critical for Sustained Success_ A Detail...
Why Mobile App Regression Testing is Critical for Sustained Success_ A Detail...
Mobile App Development Company In Noida | Drona Infotech
Mobile App Development Company In Noida | Drona Infotech
Empowering Growth with Best Software Development Company in Noida - Deuglo
Empowering Growth with Best Software Development Company in Noida - Deuglo
Transform Your Communication with Cloud-Based IVR Solutions
Transform Your Communication with Cloud-Based IVR Solutions
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...
Need for Speed: Removing speed bumps from your Symfony projects ⚡️
Need for Speed: Removing speed bumps from your Symfony projects ⚡️
How OC Tanner Uses ITSM Processes to Win Big
- 1. Next Level ITSM How OC Tanner Uses ITSM Processes to Win Big CHRIS BOCAGE | IT SUPPORT LEAD | THUMBTACK | @CHRIS_BOCAGE
- 3. How many of you feel overworked and understaffed? Source (https://www.portalguard.com/blog/2015/02/12/understaffed-department/)
- 4. TIMELINE Jira Service Desk implemented I join OC Tanner and inherit the “Helpless Desk” Service Desk vision developed “It’s better to be helpful than right” Built Service Desks for Business Units (Client Services, Purchasing, Safety) Logged over 50,000 tickets to date 2014 2015 2015 2016 Present
- 5. AfterBefore Helpless Desk Well-oiled ITSM machine
- 7. Where we were Helpless Desk Inherited Team ”Ragtag bunch of misfits” Black Hole Tickets would come into the Service Desk but never come out with a resolution
- 8. Where we were Email & Excel Shared Mailboxes Used to interact with employees and resolve issues by email Excel Spreadsheets Used to track IT purchases SharePoint Forms Used to log each potential Safety risk in the organization
- 9. Where we were Zero Reporting No Reporting Unable to pull important data about inquiries Zero Visibility Employees and IT were in the dark about the status of their request Limited Search Functionality Unable to use search queries to find information quickly and efficiently
- 10. Agenda Where are we now?
- 11. Where we are now ”It’s better to be helpful than right.” Service Desk Motto
- 12. Where we are now Integrated business units We added additional business units (Client Services, IT Purchasing, Safety, etc) to our Jira Service Desk instance
- 13. Where we are now Increased visibility Using one consolidated service desk platform helped increase visibility into tickets
- 14. Where we are now Dashboards & reporting Tickets created, triaged, and resolved per agent and on a monthly basis.
- 16. What’s next? Knowledge Base ITIL Maturity Single Point of Contact Asset Management
- 17. 50,000 Tickets logged (and counting…) Source (http://picsmine.com/25-funniest-cake-memes-graphics/did-you-say-cake-meme-photo/)
- 18. If you build it, they will come Everyone wants to improve efficiency and productivity. It is our job to show them the way.
- 19. 3 Key Takeaways Document your processes (Incident/Problem/Request) Create a compelling vision for your team Use data to make informed decisions
- 20. Questions?
- 21. CHRIS BOCAGE | IT SUPPORT LEAD | THUMBTACK | @CHRIS_BOCAGE Thank you!