1. SHIELA MARIE P. BARAQUIA
SecL Blk6 Lot5 Tropical Village, San Francisco,
General Trias, Cavite 4107 Philippines
+639164587169
shielamariebaraquia@yahoo.com.ph
July 21, 1995
OBJECTIVE:To effectively demonstrate my interpersonal communication skills in a professional
environment with opportunity forgrowth and advancement as well as to contribute for the growth of the
company.
WORK EXPERIENCE:
June 26 – Currently working, COMFORT INN YELLOWSTONE NORTH, MT 59030
November 30, 2016 (End date)
Front Desk/Receptionist
- H2B worker.
- Responsible in answering phone calls and operates switchboard.
- Route calls to specific people.
- Answer inquiries about company.
- Greet visitors warmly and make sure they are comfortable.
- Responsible of making a reservation.
- Make coffee and set out food.
- Ensure reception area is tidy.
- Coordinate mail flow in and out of office.
Room Attendant
- Keeping all areas of the Hotel, including all toilets, clean and tidy. This includes
washing, dusting, polishing, vacuum cleaning and sweeping as appropriate.
- Ensuring that all cleaning equipment/materials are maintained in a safe, clean and
efficient working condition. Where an item of equipment requires repair this should be
reported to the Maintenance department.
- Ensuring that the Maintenance department is aware of the need for replacement materials
and equipment for the satisfactory performance of the duties.
- Maintaining a friendly contact with users of the service respecting their right to choices,
dignity, privacy and confidentiality at all times.
January 5 – March 31, 2016 BROWN INTERNATIONAL SCHOOL, PHILIPPINES
Part-Time ESL Teacher
- Create lesson plans to teach non-native speakers (Koreans) to read, write and speak
English.

2. - Helped students to learn English grammar, vocabulary, pronunciation and
conversational skills.
- Prepared classroom activities related to English.
May 8, 2015- Nov. 1, 2015 COMFORT INN YELLOWSTONE NORTH, MT USA
Front Desk/Receptionist
- Responsible in answering phone calls and operates switchboard.
- Route calls to specific people.
- Answer inquiries about company.
- Greet visitors warmly and make sure they are comfortable.
- Responsible of making a reservation.
- Make coffee and set out food.
- Ensure reception area is tidy.
- Coordinate mail flow in and out of office.
- Handle phone calls from people calling in sick.
- Send email and faxes.
- Perform basic bookkeeping, filing, and clerical duties.
- Check rooms if it’s clean and ready to sell.
- Make a list of rooms needed to clean for housekeepers.
Nov 19, 2014 – Feb 16, 2015 IQOR DASMARIÑAS
Customer Service Representative
- Obtains client information by answering telephone calls; interviewing clients; verifying
information.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
-
Apr 20- Jun 22 2014, Yellowstone Pizza Company, Montana, United States of America
Part-Time Job, Server, Cashier
- Used to take orders and serve to a guest with care and politeness.
- Greet guest with a smile.
- Communicating and informing the guest about the specialty of the day and about the
beers we are offered.

3. - Flexible to any task, serving to guest, preparing House salads and at the same time doing
a cashiering.
Apr 10-Jun 30 2014, Comfort Inn Yellowstone North, Montana, United States of America
On-the-job Training, Housekeeping Attendant
- Keeping all areas of the Hotel, including all toilets, clean and tidy. This includes washing,
dusting, polishing, vacuum cleaning and sweeping as appropriate.
- Ensuring that all cleaning equipment/materials are maintained in a safe, clean and
efficient working condition. Where an item of equipment requires repair this should be
reported to the Maintenance department.
- Ensuring that the Maintenance department is aware of the need for replacement materials
and equipment for the satisfactory performance of the duties.
- Maintaining a friendly contact with users of the service respecting their right to choices,
dignity, privacy and confidentiality at all times.
Apr ‘01- May ’07 2013, Citystate Tower Hotel, Ermita, Manila.
On-the-job Training F&B Banquet Server
- Provide good quality of service in the high pressure environment.
- Set’s up function rooms according to specific event’s occasion.
- Clear plates, taking it to the kitchen for the dishwashers to scrape and clean.
- Polish all the equipment’s needed.
- Assist guest to their needs and request.
EDUCATIONAL BACKGROUND:
April 24, 2015 – BS in International Travel and Tourism Management Graduate in
Lyceum of the Philippines University Cavite
Languages: Filipino, English,
SEMINARS & TRAINING ATTENDED:
25 March 2014, Basic First Aid Training
Victory Center, Level I, Robinson’s Place Dasmariñas,
Brgy. Sampaloc 1, City of Dasmariñas, Cavite
11 September 2011, Future of Tourism
Laguna-Quezon Educational Tour
Function Hall,Batis Aramin Resort and Hotel Lucban, Quezon
11 August 2012, Healthy Relationship and A Healthy You: Supporting your Overall Well-
being

4. LPU – Auditorium, Lyceum of the Philippines University Cavite-campus
General Trias, Cavite
22 August 2012, Amadeus E – Learning- Reservation Essential
Amadeus Training Center, LKG Tower
Makati City
29 August 2012, TOEIC Tests- The Global Standard for Assessing
English Proficiency for Business
LPU-Auditorium, Lyceum of the Philippines University- Cavite
Campus, General Trias, Cavite
23 September 2012, Trends in Travel Business and Role of Government in the Success of
Tourism Industry
Function Hall, Hotel Centro
Puerto Princesa City, Palawan
28 September 2012, Travel and Tour Operations in the Philippines: Challenges and
Opportunities
LPU- Auditorium, Lyceum of the Philippines University- Cavite
Campus, General Trias, Cavite
10 January 2014, Amadeus E-Learning- Ticketing Essentials
Amadeus Training Center, LKG Tower
Makati City
AWARDS RECEIVED:
AY 2011-2015, Honorable Mention
Lyceum of the Philippines University
General Trias, Cavite
AY 2014-2015, Residential Partial-Scholar
1st Semester
LPU- Cavite Campus
AY 2012-2013, Residential Partial-Scholar
2nd Semester
LPU - Cavite Campus
AY 2013-2014, Residential Partial-Scholar
1st Semester
LPU - Cavite Campus
AY 2009-2010
Most Outstanding Student
Most Industrious Student
Third- year
Tropical Village National High School

5. General Trias, Cavite
PERSONAL BACKGROUND:
Age: 21 years of age
Gender: Female
Weight: 115 lbs.
Height: 5'7"
Civil Status: Single