Recover more people, faster and for less with Recover Anywhere™.
When staff are denied access to their office, a business rightly looks to recover 30-40% of its critical staff first. This hub of key staff can then focus on getting the business back on track as quickly as possible.
However, this needn't mean everyone else has to wait to get back to work. With SunGard Availability Services' Recovery Anywhere™ solution you can recover more people and more departments; faster and more cost-effectively than ever before.
Benefits at a Glance
•Everyone can quickly recover desktops and full telephony capability
•All staff have fully online, secure browser access
•In-bound calls can be redirected to mobiles or home phones so customer service can function as normal and both incoming and outgoing calls are charged to the organisation, as opposed to the employee
•With no need to process personal phone bill expenses post event it's less hassle all round
•No USB dongles or other such physical devices means there's no need to administer, maintain, distribute or collect them.
With Recover Anywhere™ everone has full secure browser access and virtualised desktop and telephony capability, which means less impact on your business - and your customers. For example, ensuring your customer service agents are able to access information and their telephone systems as normal means your customers won't even know there's been an issue.
Leverage CRM & Enterprise Apps with GenesysTom Leddy
This document summarizes a presentation about leveraging customer relationship management (CRM) and enterprise applications with Genesys Business Process Routing. The presentation discusses how Genesys can help overcome separation between front and back office applications by integrating analytics, business process management, and communication/CRM. It provides examples of customers who improved processes, increased visibility, and reduced costs. The document also summarizes a specific implementation at Andrew Corporation which integrated Genesys, SAP applications and Avaya to improve customer service and support through routing of all interaction types.
The document provides an overview of Mitel's TeleCollaboration Solution. The solution allows geographically dispersed employees, customers, and partners to easily connect and collaborate in real-time through video conferencing. It improves communication and collaboration without travel costs. Key features include high-definition video calling, document sharing, and participation from desktops and mobile devices. The solution aims to improve productivity, decision-making, and responsiveness through enhanced long-distance collaboration.
Actis designs and builds UC solutions that extend comprehensively across the enterprise – not just on desktops, laptops, and mobile devices, but also in AV-enabled specialised work spaces like boardrooms, VC rooms, auditoriums, learning centres, and so on. See more at: https://www.actis.co.in/solutions/unified-communication-solutions/
Sensiple is a global provider of customer experience solutions with offices in India, Singapore, Omaha, and New Jersey. The document discusses Sensiple's offerings including consulting, managed services, analytics, contact center solutions, and biometrics. It also provides examples of Sensiple's work with clients and highlights their technology competencies.
Remote Working Guide - Remote Working Guide, Intranet, Pulse SurveyXoxoday
Remote working has become more prevalent due to events like the COVID-19 pandemic. The document discusses the history and types of remote working, as well as its benefits. It analyzes remote working using a SWOT framework, identifying strengths like increased productivity and cost savings, weaknesses such as potential security issues and time management challenges, opportunities for long-term trends and flexibility, and threats such as technology issues or miscommunication. The document also outlines popular remote working industries and tips for effective remote work.
This document provides an overview of training programs offered by Kaflat, including foreign language training, IT training, HR training, business communication skills training, and call center training. Call center training includes introductions to call centers and careers in call centers, as well as modules on management, quality assurance, training contents, and free training tools. Training is offered through classroom, online, and on-site personalized formats.
The document discusses 7 reasons to consider implementing an ERP system in the cloud. It notes that cloud ERP allows companies to try solutions before committing, take advantage of advanced technology without large upfront costs, and generate measurable cost savings over on-premise systems. It also asserts that cloud ERP enables more effective IT operations, strengthened security and integrity, increased user productivity, and accelerated implementations.
Workplace management in response to changing work styleJason Law
This document discusses workplace management in response to changing work styles. It addresses key considerations for workplace management like space availability, energy costs, security, and mobile workforces. It defines alternative workplace arrangements like teleworking, virtual offices, and hot desking. It provides examples of how companies like AT&T and Commonwealth Bank have implemented alternative workplace strategies to reduce costs while improving productivity and employee satisfaction. Effective implementation of alternative workplace initiatives requires commitment, pilot testing, clear communication, and support for cultural changes.
Leverage CRM & Enterprise Apps with GenesysTom Leddy
This document summarizes a presentation about leveraging customer relationship management (CRM) and enterprise applications with Genesys Business Process Routing. The presentation discusses how Genesys can help overcome separation between front and back office applications by integrating analytics, business process management, and communication/CRM. It provides examples of customers who improved processes, increased visibility, and reduced costs. The document also summarizes a specific implementation at Andrew Corporation which integrated Genesys, SAP applications and Avaya to improve customer service and support through routing of all interaction types.
The document provides an overview of Mitel's TeleCollaboration Solution. The solution allows geographically dispersed employees, customers, and partners to easily connect and collaborate in real-time through video conferencing. It improves communication and collaboration without travel costs. Key features include high-definition video calling, document sharing, and participation from desktops and mobile devices. The solution aims to improve productivity, decision-making, and responsiveness through enhanced long-distance collaboration.
Actis designs and builds UC solutions that extend comprehensively across the enterprise – not just on desktops, laptops, and mobile devices, but also in AV-enabled specialised work spaces like boardrooms, VC rooms, auditoriums, learning centres, and so on. See more at: https://www.actis.co.in/solutions/unified-communication-solutions/
Sensiple is a global provider of customer experience solutions with offices in India, Singapore, Omaha, and New Jersey. The document discusses Sensiple's offerings including consulting, managed services, analytics, contact center solutions, and biometrics. It also provides examples of Sensiple's work with clients and highlights their technology competencies.
Remote Working Guide - Remote Working Guide, Intranet, Pulse SurveyXoxoday
Remote working has become more prevalent due to events like the COVID-19 pandemic. The document discusses the history and types of remote working, as well as its benefits. It analyzes remote working using a SWOT framework, identifying strengths like increased productivity and cost savings, weaknesses such as potential security issues and time management challenges, opportunities for long-term trends and flexibility, and threats such as technology issues or miscommunication. The document also outlines popular remote working industries and tips for effective remote work.
This document provides an overview of training programs offered by Kaflat, including foreign language training, IT training, HR training, business communication skills training, and call center training. Call center training includes introductions to call centers and careers in call centers, as well as modules on management, quality assurance, training contents, and free training tools. Training is offered through classroom, online, and on-site personalized formats.
The document discusses 7 reasons to consider implementing an ERP system in the cloud. It notes that cloud ERP allows companies to try solutions before committing, take advantage of advanced technology without large upfront costs, and generate measurable cost savings over on-premise systems. It also asserts that cloud ERP enables more effective IT operations, strengthened security and integrity, increased user productivity, and accelerated implementations.
Workplace management in response to changing work styleJason Law
This document discusses workplace management in response to changing work styles. It addresses key considerations for workplace management like space availability, energy costs, security, and mobile workforces. It defines alternative workplace arrangements like teleworking, virtual offices, and hot desking. It provides examples of how companies like AT&T and Commonwealth Bank have implemented alternative workplace strategies to reduce costs while improving productivity and employee satisfaction. Effective implementation of alternative workplace initiatives requires commitment, pilot testing, clear communication, and support for cultural changes.
The document discusses the changing nature of work and the workplace. It notes that more people are working remotely using mobile devices. While this provides flexibility, it is unclear if this chaotic model is optimal for organizations or individuals. The document discusses different workplace strategies around people, technology, and space/accommodations. It emphasizes the need for an integrated program and addresses challenges like change management, applications, security, and communications.
Computacenter helps organisations take advantage of Apple technologies as part of employee choice and digital allowance programmes to maximise staff mobility, productivity and satisfaction.
Unified Communications - Collaborative services that deliver greater busines...Exponential_e
Unified Communications - Collaborative services that deliver greater business efficiency
Built on Exponential-e’s fully resilient platform, our UCC offering includes presence, IM, voice, video and collaboration tools - and we believe reflects the next generation in telephony communications.
The document discusses technical support packages offered by MD Practice Solutions for doctors' offices. It describes both standard and professional support options that allow offices to focus on patients rather than IT issues. The standard package provides phone/remote and on-site support at hourly rates, while the professional package adds proactive monitoring, hardware assessments, and monthly recurring fees to cover all IT infrastructure support. Both aim to guide clients to optimal performance and protection of their computer equipment and networks.
Dipendra Singh is seeking a position as a technical or manufacturing engineer with 6 years of experience in IT and manufacturing. He has experience testing hardware components like motherboards, processors, and RAM. He has held roles supporting technical operations and providing customer support at various companies. His background includes bios testing, hardware and software troubleshooting, quality assurance, and technical training.
[Case Study] The drastic reduction in the travel costs of Next Telecom suppor...Arkadin Asia Pacific
An Australian telecommunications company, Next Telecom, worked with Arkadin to substantially reduce travel needs, streamline processes, improve time management, and achieve major cost savings through Arkadin's conferencing solutions. Arkadin helped Next Telecom enhance service across Australia while cutting costs by enabling face-to-face support without expensive travel. By combining Arkadin's phone and web conferencing tools, Next Telecom was able to improve communications, reduce sales cycles, and efficiently streamline procedures to maintain high service levels at a lower cost.
Enterprise resource planning (ERP) software integrates core business processes across an organization. It allows companies to use a single system for functions like product development, manufacturing, sales, marketing, customer relationship management, finance, human resources and more. ERP implementation is important for streamlining processes, improving collaboration, gaining efficiencies and compliance. Companies must choose between cloud-based or on-premise ERP systems which have tradeoffs in areas like scalability, costs, customization and mobility. Leading ERP providers include Microsoft Dynamics and Profitty which offer solutions tailored for different industries.
Mobile solutions from Consafe Logistics can increase profits and efficiency for businesses by minimizing errors and saving time. The solutions allow instant access to necessary information from anywhere and enable paperless workflows. Customers report savings of approximately 8% of personnel costs annually and drivers saving 30-60 minutes per day. Consafe offers both standardized mobile applications to streamline common business processes, as well as customized solutions tailored to individual company needs.
Avaya Emergency Preparedness Business Continuityhypknight
The document discusses the importance of including communications in business continuity planning. It notes that downtime from communications outages can be very costly for many industries. The key message is that organizations should not take the availability of communications for granted and ensure their systems are resilient, easy to use, able to reach necessary people, and enable quick recovery from disruptions. The document recommends adopting strategies like enabling remote work, distributing work locations, expanding self-service options, and supporting isolated work to maintain communications continuity during emergencies.
Dell offers a range of software and peripheral solutions to help optimize workforce productivity and efficiency. Their solutions allow employees to work from anywhere using efficient technologies. This includes Dell printers, monitors, projectors, software, and digital signage products. Dell aims to empower employees with the tools they need to be more productive.
This document discusses how field service operations for heavy equipment dealers and rental companies face challenges in efficiently managing technicians, schedules, and paperwork. It recommends leveraging field service management software to optimize technician scheduling, provide technicians mobile access to work order information, and help managers monitor processes. The software can increase technician productivity by 10-20%, reduce overtime by 20-50%, and save on fuel and operating costs. Overall the technology helps improve service levels and customer retention during times of reduced staff.
ProEffect Business Solutions offers an all-in-one business software suite called ProEffect Business Essentials that provides solutions like document management, virtual phone systems, web conferencing, and electronic faxing to help small businesses, home-based businesses, healthcare facilities, and other organizations work more efficiently in a cost-effective way through cloud-based technologies. The software aims to address common challenges that these organizations face around remote work, mobility, collaboration, and transitioning to electronic systems. ProEffect positions its minority business status and specialized knowledge of small businesses and healthcare as competitive advantages in serving these markets.
The document discusses how Newgen Software helped automate loan processing for a leading NBFC in India. The NBFC wanted to improve customer service and efficiency by automating their manual loan application process. Newgen implemented a document management and workflow solution to centralize loan processing. This allowed applications to be submitted and tracked online, increasing productivity and reducing processing times from 130,000 applications per month. The automated solution was later implemented in other countries based on its success in India.
The document analyzes vendor options for [company]'s printer and copier fleet. It summarizes a trial of HP devices that reduced four older machines to one new HP model. User surveys found satisfaction with support but issues with device reliability and limited functionality. The document recommends migrating [company]'s fleet to HP devices, using HP managed printing services with on-site support. This would standardize [company]'s fleet while having HP handle equipment management.
Architecture matters—to your company and to your staff. Today’s business critical solutions are the heartbeat of your company’s ability to deliver product and services, and its ability to adapt to changing business demands. These business critical solutions are completely dependent on the architecture upon which they run. The computing systems, the networks; and the enabling operating systems, databases, and middleware are the components which together make up the architecture.
The document discusses Dell's potential expansion into the large server market. It analyzes both the pros and cons of this move, including that Dell's direct sales model may not succeed for large servers which have different customer requirements. The document also compares Dell's potential costs if it entered this market versus IBM's existing costs, finding Dell could achieve cost reductions from 25-50% through efficiencies like its call center representatives. It concludes by weighing options like outsourcing services to existing partners versus directly competing with IBM, noting tradeoffs to consider regarding customer interface, meeting service level agreements, and maintaining Dell's core competencies.
Gartner created the abbreviation ERP in 1990, which conventionally has been a complicated software containing several incorporated applications to run multifaceted business procedures. ERPs requisite thorough preparation and substantial means to execute, therefore accompanying expenditure and efforts are extraordinary.
This presentation gives an overview of the Rational Engineering Lifecycle Manager, and explains how it improves the efficiency of product development organizations.
A JDE Hat Trick – 3 Ways to Extend your JDE and Get Great EfficienciesTeamCain
Learn about a “hat trick” of solutions that can significantly extend the value of JDE for your organization – JDE purge and archive, automated and integrated Spreadsheet reporting, and integrated RF data collection. During the session, we will explain what each solution is, how it provides efficiencies for JDE customers, give at least two case studies for each product, and let you know the questions to ask yourself to see if the solution would help you out.
Originally presented at JDE INFOCUS 2013 (December 03, 2013)
This document discusses building a business case for implementing a Unified Communications (UC) solution. It begins by outlining common challenges customers face with communication and collaboration. It then discusses assessing the existing environment, identifying key use cases, and comparing UC options to develop an architecture. The document provides examples of cost savings and benefits organizations have achieved by implementing UC solutions. These include reducing travel, conferencing, and telephony costs, as well as increasing productivity, customer satisfaction, and sales. It also presents a case study of how EMC helped a customer implement a UC solution from Microsoft and realize over $15 million in annual benefits.
Confisio DataCenter is a truly independent and neutral provider of end-to-end turnkey DataCenter solutions to businesses, organisations and individuals. We specialize in Connectivity, Colocation, Hosting, Managed or Unmanaged IT Infrastructure and Specialized Application Platforms. Our state-of the-art datacenter is protected by unmatched physical and digital security. Our clients trust us with their mission-critical data, applications and infrastructure because we support them with exceptional Disaster Recovery facilities.
But we go a step further. During emergencies when they need it the most we enable them to continue their business with minimal downtime even if their offices are unavailable. We provide our customers’ employees with work seats and office space next to our DataCenter location.
Our DataCenter facilities and our exemplary Services and Support are particularly suited to Banks, Insurance companies, large Accounting Firms, Forex, other Financial Institutions and companies with critical uninterrupted IT needs.
The document discusses the changing nature of work and the workplace. It notes that more people are working remotely using mobile devices. While this provides flexibility, it is unclear if this chaotic model is optimal for organizations or individuals. The document discusses different workplace strategies around people, technology, and space/accommodations. It emphasizes the need for an integrated program and addresses challenges like change management, applications, security, and communications.
Computacenter helps organisations take advantage of Apple technologies as part of employee choice and digital allowance programmes to maximise staff mobility, productivity and satisfaction.
Unified Communications - Collaborative services that deliver greater busines...Exponential_e
Unified Communications - Collaborative services that deliver greater business efficiency
Built on Exponential-e’s fully resilient platform, our UCC offering includes presence, IM, voice, video and collaboration tools - and we believe reflects the next generation in telephony communications.
The document discusses technical support packages offered by MD Practice Solutions for doctors' offices. It describes both standard and professional support options that allow offices to focus on patients rather than IT issues. The standard package provides phone/remote and on-site support at hourly rates, while the professional package adds proactive monitoring, hardware assessments, and monthly recurring fees to cover all IT infrastructure support. Both aim to guide clients to optimal performance and protection of their computer equipment and networks.
Dipendra Singh is seeking a position as a technical or manufacturing engineer with 6 years of experience in IT and manufacturing. He has experience testing hardware components like motherboards, processors, and RAM. He has held roles supporting technical operations and providing customer support at various companies. His background includes bios testing, hardware and software troubleshooting, quality assurance, and technical training.
[Case Study] The drastic reduction in the travel costs of Next Telecom suppor...Arkadin Asia Pacific
An Australian telecommunications company, Next Telecom, worked with Arkadin to substantially reduce travel needs, streamline processes, improve time management, and achieve major cost savings through Arkadin's conferencing solutions. Arkadin helped Next Telecom enhance service across Australia while cutting costs by enabling face-to-face support without expensive travel. By combining Arkadin's phone and web conferencing tools, Next Telecom was able to improve communications, reduce sales cycles, and efficiently streamline procedures to maintain high service levels at a lower cost.
Enterprise resource planning (ERP) software integrates core business processes across an organization. It allows companies to use a single system for functions like product development, manufacturing, sales, marketing, customer relationship management, finance, human resources and more. ERP implementation is important for streamlining processes, improving collaboration, gaining efficiencies and compliance. Companies must choose between cloud-based or on-premise ERP systems which have tradeoffs in areas like scalability, costs, customization and mobility. Leading ERP providers include Microsoft Dynamics and Profitty which offer solutions tailored for different industries.
Mobile solutions from Consafe Logistics can increase profits and efficiency for businesses by minimizing errors and saving time. The solutions allow instant access to necessary information from anywhere and enable paperless workflows. Customers report savings of approximately 8% of personnel costs annually and drivers saving 30-60 minutes per day. Consafe offers both standardized mobile applications to streamline common business processes, as well as customized solutions tailored to individual company needs.
Avaya Emergency Preparedness Business Continuityhypknight
The document discusses the importance of including communications in business continuity planning. It notes that downtime from communications outages can be very costly for many industries. The key message is that organizations should not take the availability of communications for granted and ensure their systems are resilient, easy to use, able to reach necessary people, and enable quick recovery from disruptions. The document recommends adopting strategies like enabling remote work, distributing work locations, expanding self-service options, and supporting isolated work to maintain communications continuity during emergencies.
Dell offers a range of software and peripheral solutions to help optimize workforce productivity and efficiency. Their solutions allow employees to work from anywhere using efficient technologies. This includes Dell printers, monitors, projectors, software, and digital signage products. Dell aims to empower employees with the tools they need to be more productive.
This document discusses how field service operations for heavy equipment dealers and rental companies face challenges in efficiently managing technicians, schedules, and paperwork. It recommends leveraging field service management software to optimize technician scheduling, provide technicians mobile access to work order information, and help managers monitor processes. The software can increase technician productivity by 10-20%, reduce overtime by 20-50%, and save on fuel and operating costs. Overall the technology helps improve service levels and customer retention during times of reduced staff.
ProEffect Business Solutions offers an all-in-one business software suite called ProEffect Business Essentials that provides solutions like document management, virtual phone systems, web conferencing, and electronic faxing to help small businesses, home-based businesses, healthcare facilities, and other organizations work more efficiently in a cost-effective way through cloud-based technologies. The software aims to address common challenges that these organizations face around remote work, mobility, collaboration, and transitioning to electronic systems. ProEffect positions its minority business status and specialized knowledge of small businesses and healthcare as competitive advantages in serving these markets.
The document discusses how Newgen Software helped automate loan processing for a leading NBFC in India. The NBFC wanted to improve customer service and efficiency by automating their manual loan application process. Newgen implemented a document management and workflow solution to centralize loan processing. This allowed applications to be submitted and tracked online, increasing productivity and reducing processing times from 130,000 applications per month. The automated solution was later implemented in other countries based on its success in India.
The document analyzes vendor options for [company]'s printer and copier fleet. It summarizes a trial of HP devices that reduced four older machines to one new HP model. User surveys found satisfaction with support but issues with device reliability and limited functionality. The document recommends migrating [company]'s fleet to HP devices, using HP managed printing services with on-site support. This would standardize [company]'s fleet while having HP handle equipment management.
Architecture matters—to your company and to your staff. Today’s business critical solutions are the heartbeat of your company’s ability to deliver product and services, and its ability to adapt to changing business demands. These business critical solutions are completely dependent on the architecture upon which they run. The computing systems, the networks; and the enabling operating systems, databases, and middleware are the components which together make up the architecture.
The document discusses Dell's potential expansion into the large server market. It analyzes both the pros and cons of this move, including that Dell's direct sales model may not succeed for large servers which have different customer requirements. The document also compares Dell's potential costs if it entered this market versus IBM's existing costs, finding Dell could achieve cost reductions from 25-50% through efficiencies like its call center representatives. It concludes by weighing options like outsourcing services to existing partners versus directly competing with IBM, noting tradeoffs to consider regarding customer interface, meeting service level agreements, and maintaining Dell's core competencies.
Gartner created the abbreviation ERP in 1990, which conventionally has been a complicated software containing several incorporated applications to run multifaceted business procedures. ERPs requisite thorough preparation and substantial means to execute, therefore accompanying expenditure and efforts are extraordinary.
This presentation gives an overview of the Rational Engineering Lifecycle Manager, and explains how it improves the efficiency of product development organizations.
A JDE Hat Trick – 3 Ways to Extend your JDE and Get Great EfficienciesTeamCain
Learn about a “hat trick” of solutions that can significantly extend the value of JDE for your organization – JDE purge and archive, automated and integrated Spreadsheet reporting, and integrated RF data collection. During the session, we will explain what each solution is, how it provides efficiencies for JDE customers, give at least two case studies for each product, and let you know the questions to ask yourself to see if the solution would help you out.
Originally presented at JDE INFOCUS 2013 (December 03, 2013)
This document discusses building a business case for implementing a Unified Communications (UC) solution. It begins by outlining common challenges customers face with communication and collaboration. It then discusses assessing the existing environment, identifying key use cases, and comparing UC options to develop an architecture. The document provides examples of cost savings and benefits organizations have achieved by implementing UC solutions. These include reducing travel, conferencing, and telephony costs, as well as increasing productivity, customer satisfaction, and sales. It also presents a case study of how EMC helped a customer implement a UC solution from Microsoft and realize over $15 million in annual benefits.
Confisio DataCenter is a truly independent and neutral provider of end-to-end turnkey DataCenter solutions to businesses, organisations and individuals. We specialize in Connectivity, Colocation, Hosting, Managed or Unmanaged IT Infrastructure and Specialized Application Platforms. Our state-of the-art datacenter is protected by unmatched physical and digital security. Our clients trust us with their mission-critical data, applications and infrastructure because we support them with exceptional Disaster Recovery facilities.
But we go a step further. During emergencies when they need it the most we enable them to continue their business with minimal downtime even if their offices are unavailable. We provide our customers’ employees with work seats and office space next to our DataCenter location.
Our DataCenter facilities and our exemplary Services and Support are particularly suited to Banks, Insurance companies, large Accounting Firms, Forex, other Financial Institutions and companies with critical uninterrupted IT needs.
CloudTalk is an office SIP phone and softphone solution from Smartfren that allows users to work from anywhere via an internet or WiFi connection. It provides key features such as hunting lines, auto attendants, call forwarding, conferencing and analytics. CloudTalk is aimed at SMBs, call centers, sales and other sectors. It offers low upfront costs, integrated PBX functionality, quick setup and mobile apps. Subscribers can manage their services through a user portal and desktop client.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Comcast Business VoiceEdge Presentation 2014_call 1 786 558 4440Miguel Spencer
VoiceEdge (hosted PBX) Fully-managed alternative to on-site, hardware-based PBXs or key systems User-friendly, yet powerful voice and unified communication service for businesses Complete, affordable packages
The document discusses moving a law firm's IT infrastructure to the cloud to address issues with an aging server, data storage needs, collaboration, security, and costs. It outlines the benefits of cloud computing like scalability, accessibility, efficiency, savings, and competitive advantage. The firm implemented a virtual desktop solution in the cloud which provided faster access, no downtime, better collaboration, and eliminated infrastructure costs while improving security, backup, and performance over the firm's existing system.
Modern cloud communications provide businesses with scalable and affordable phone systems that support remote work and BYOD trends. Some key benefits of cloud communications include:
1) Improved communications that enable remote work and BYOD while maintaining excellent customer service through features like virtual auto attendants.
2) Scalable services that grow with the business and allow adding or reducing features on demand without long-term commitments or hardware costs.
3) Lower overall costs of up to 40% compared to traditional phone systems which require expensive hardware and line costs.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
Avaya Unified Communications For Small Businesshypknight
The document discusses unified communications solutions from Avaya for small businesses. It outlines challenges small businesses face like ensuring productivity and responsiveness. It then describes Avaya's IP Office solution which integrates voice, mobility, and other features to allow employees to communicate and collaborate from anywhere. Key benefits mentioned include reducing costs, supporting remote and mobile workers, and increasing productivity and customer responsiveness.
The document discusses the return on investment that can be achieved by implementing IP telephony and collaboration solutions suggested by Cisco. It provides examples of measurable cost savings from reduced long distance calling between office locations and increased productivity from features like teleworking and interactive voice response systems. The document then examines the tangible cost savings a company with multiple branches could achieve from deploying Cisco's IP telephony solution. It argues this would reduce telephone expenses and allow employees to be more responsive. Finally, it summarizes that Cisco's solutions provide affordable, scalable and highly available collaboration platforms that lower costs and drive efficiency for businesses.
This document discusses several use cases for SD-WAN as a service and how a managed SD-WAN provider like QOS fits those use cases. It outlines common challenges customers face around lack of SD-WAN expertise, enabling remote work, lack of centralized management, and poor edge security. For each use case, it describes what QOS is seeing in the market and how QOS solutions like co-managed services, automated provisioning, centralized monitoring and analytics, and integrated security address those challenges. The target audiences of CIOs, VPs/Directors of IT are also addressed.
The document discusses iland Cloud Infrastructure and its cloud computing and disaster recovery solutions. It provides an overview of iland's strengths including its datacenters, infrastructure, partnerships, clients, and cloud solutions. It highlights iland's virtualization capabilities and services for reducing costs, simplifying operations, ensuring high availability, and protecting data through disaster recovery.
Move Up to the Cloud or Stay Where You Are? 6 things to consider when reviewi...InteractiveNEC
There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer experience. It could be that your needs have changed, and you need more flexibility, or the ability to scale up or down with demand.
Learn more about UNIVERGE BLUE ENGAGE today on our website https://www.univergeblue.com/cloud-services/engage.
Understand the Cloud - ebook by EBC GroupAdam Flynn
This document provides an introduction to cloud computing. It discusses how cloud computing services allow businesses to outsource their IT infrastructure to a specialist provider, reducing costs and hassles. The document then discusses the benefits of cloud computing such as scalability, cost savings, accessibility, and disaster recovery capabilities. It provides statistics on cloud computing adoption and cost savings. The document then discusses different types of cloud services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). It uses the analogy of making pizza to explain the differences between on-premise, IaaS, PaaS and SaaS models. The document emphasizes that not all cloud providers are
- COH Technologies is an Indian company that creates award-winning contact center and enterprise solutions powered by its patented platform and technologies.
- It has over 700 clients, processes billions of calls annually, and thousands of active users and agents across diverse industries.
- The company addresses the need for an all-in-one, cost-effective solution for the domestic call center market that bridges the gap between low-cost but limited functionality PBX-based solutions and expensive proprietary platforms from major vendors.
Benefits of Cloud Computing for SMEs in CanadaStuart Crawford
Cloud computing allows small and medium-sized enterprises (SMEs) in Canada to access computing resources over the internet. This enhances flexibility for employees to work remotely from any device or location. It also enables multi-user access for collaboration and improved security by storing data off-site. Cloud computing reduces costs compared to maintaining physical infrastructure and provides automatic backup of confidential data. These benefits give SMEs a competitive edge through improved communication and disaster recovery. Welcome Networks offers private cloud services in Canada to help SMEs stay secure and competitive through cloud technology.
Presentation riverbed steelhead appliance main 2010chanwitcs
Riverbed Steelhead appliances provide WAN optimization and acceleration. They can consolidate servers and storage in data centers without compromising end user performance, enabling up to 100x faster disaster recovery and backup across remote offices. Riverbed has over 7,800 customers including over 55 of the Global 100, and delivers an average 6.9 month payback period and 457% ROI.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
Guide to telephony for Salesforce and Desk.comDaniel Plume
This document provides an overview of NewVoiceMedia's ContactWorld cloud communications platform. Some key benefits discussed include:
- Increased flexibility for employees to work remotely which improves productivity and hiring.
- Improved marketing capabilities like dedicated numbers, priority routing, and integration with CRM systems.
- Simplified call routing and recording to maximize sales and customer service.
- Lower upfront costs than traditional phone systems and easy scaling without large capital expenses.
- Reliability through multiple data centers and a 99.999% uptime guarantee.
- Quick and easy setup within a few hours or weeks without need for hardware or complex installation.
Cloud IPT is a complete communications service that provides an extensive web portal allowing administrators to easily manage the system while empowering employees to maximize productivity. It offers features like 'one number anywhere' capability, seamless call transfers between devices, and integrates fixed and mobile telephony. As a cloud-based system hosted off-site, there are no major hardware costs and customers only pay per user. It is suitable for businesses of any size looking to improve productivity and professionalism.
3i, an international investment firm, needed to upgrade its aging data center or outsource management. It chose SunGard Availability Services to relocate over 100 servers to one of their resilient technology centers in a military-style weekend operation. The transition was a success with no disruptions, and 3i avoided capital costs while gaining increased efficiency and service.
1) Social business software firm Jive needed a reliable hosting partner in Europe to ensure 24/7 availability of its critical infrastructure.
2) Jive chose SunGard's Managed Services due to its resilience, flexibility, and 24/7 monitoring which gave Jive peace of mind.
3) SunGard's security, reputation, and ability to provide a fully-managed service enabled Jive's director to work remotely with confidence in the infrastructure.
SunGard’s Data Profiling Service
The service allows organisations to review the data held in Windows environments, enabling them to determine their value to the business and to identify those which can be deleted, archived or retained in the live environment.
Remote Console is a product from SunGard Availability Services that is dedicated to solving two problems
that commonly frustrate Technology Recovery:
- Scarcity of high quality, local data centre space
- High cost of sundry expenses associated with a testing programme.
Remote Console solves these problems by providing remote access to high quality data centre facilities, anytime and from anywhere and changes your recovery model to one that is more sustainable in both financial and environmental terms.
If you’re looking for the most flexible, reliable and sustainable Workplace Recovery service to span both short and long-term disruptions, you won’t find a more capable provider with an unblemished 100% recovery success track record than SunGard Availability Services.
Continuity Programme Management
CPM is a managed programme that allows your organisation to work with our consultants to incorporate good practice – as defined by BS 25999 – into your BCM arrangements.
Effective, compliant and credible business continuity planning recognised by your industry peers the world over.
The selection of your planning system is an essential component of the success of your programme – and as market leader and primary choice for business continuity planners, LDRPS® can provide that foundation.
Important considerations in making your planning software decision
This document describes SunGard's Backup and Recovery Programme Management service which helps organizations ensure they can recover from data loss using their backups. The service provides consulting to optimize backup and recovery processes, align recovery objectives to business needs, and improve cost management. Consultants assess backup and recovery arrangements, perform gap analyses, and conduct testing to help organizations continuously improve resilience without increasing headcount.
SunGard undertakes 24/7 round the clock management of EMC, HP, IBM and Sun StorageTek’s storage arrays hosted within its data centres, providing a Dedicated Managed Storage service to customers wanting to outsource the storage component of their IT environment.
The service comprises administering, monitoring, configuring, maintaining, and supporting of Direct Attached Storage (DAS), Storage Area Network (SAN) and any associated Cisco storage network fabric.
Hardware components are dedicated to each customer, ensuring each customer’s data is secure and limited to the array being managed.
When subscribed alongside Managed OS, Dedicated Managed Storage provides for managing a customer’s entire host and storage estate. When subscribed without Managed OS, SunGard’s demarcation point is at the storage network switching level.
Why rely on SunGard? You can trust us to get it right. We take extreme pride in our 100% success rate supporting customer recoveries—over more than 30 years in business—and our continued ability to answer your needs in an ever-changing industry. Our culture is centered around meeting our obligations, and we have a passion to provide outstanding customer service.
Business Continuity Management (BCM) and Information, Communications & Technology Continuity Management (ICT Continuity) can help your organisation mitigate risk and keep people and information connected by:
- Protecting people and assets Maintaining the ability to manage uninsurable risks
Identifying and managing risks of business disruption
- Helping ensure availability of business critical information
- Protecting time critical business processes and applications
- Meeting legal and regulatory requirements
- Protecting shareholder value and reputation
- Identifying and managing supply chain risk
- Satisfying external requests for evidence of business resilience
- Potentially gaining competitive advantage by continuing a level of service in times of disruption.
With Infrastructure as a Service (IaaS) from SunGard Availability Services, out of sight comes with peace of mind. We’ll work with you to manage demand for compute power and storage more flexibly, efficiently and cost-effectively than ever, enabling your organisation to respond faster to challenges and emerging business opportunities.
SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.
SunGard offers a fully managed Infrastructure as a Service (IaaS) solution that provides cloud computing infrastructure across multiple EU data centers. The IaaS platform allows customers to deliver applications without managing underlying IT hardware or software. The service delivers scalable compute power, managed storage, security, and networking capabilities on a pay-as-you-go model.
SunGard Data Systems is a global leader in software and processing solutions for financial services, higher education, and the public sector. It has over 25,000 customers in 70 countries, 20,000 employees worldwide, and annual revenues of $4.99 billion. SunGard provides information availability solutions, financial systems, higher education solutions, and public sector solutions to help customers access critical data and systems.
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
7. SunGard’s Workplace Recovery Evolution 2001 2010 Location Connectivity Recover to any / multiple sites Flexible recovery – near and far Rollback to another site Recover Anywhere TM Secure, hosted, flexible dealing
11. Business Pains No company ICT assets deployed with Recover Anywhere TM Home workers need ICT field recovery services to maintain company laptops, etc Leverage local, serviced offices: ICT delivered by Recover Anywhere TM For security we require staff to work in offices not WFH Admin only, no physical assets to maintain or deploy Doing it yourself is very costly: consumes time, needs maintenance, admin and security Affordable way to keep everyone working ATOD loss of productivity – staff do nothing at home Relief Business Pain
12. Business Pains Convenient, sustainable for lengthy disruptions Mitigate long-term disruptions Optional extra with SunGard WFH: Unable to record customer calls Usual telephony experience, seamlessly extended to staff working remotely WFH: a poor in bound telephony experience for your customers Plugs geographic recovery deserts No convenient recovery centre for staff Recover more staff cost-effectively Customers demand greater resilience Part of holistic, scalable, resilient service, that dilutes risk Regulators want greater resilience: too much risk concentration in one area Relief Business Pain
13. Recover Anywhere TM Rigorous process to ensure genuine use and availability Risk management process in the spirit of Workplace Recovery Reduces confusion and apprehension about making business calls and eliminates expense related issues Dialling and billing system that ensure no business calls are charged to your staff Multiple layers of security to protect customers data and telephony integrity Physical and logical security measures Staff can fully participate in day to day business operations including inbound calls Direct dial and hunt groups still available Creates a single, seamless recovery environment spanning anywhere you allow your staff to work from It may be advantageous to convert some of your physical workplace positions to virtual ATOD – ability to flex your recovery provision to suit the disruption No new ICT assets to buy, deploy, manage update or recall Leverages your staff’s access to existing IT and telephony capability Multiple layers of resilience Resilient, secure data centres, for servers, NettApps storage, with VMWare VMotion always-on environment Complete office enabling full work participation VDI desktop and telecoms infrastructure Benefits Features
In our experience Workplace or Workplace recovery was suitable and cost effective to recover 20-40% of the critical workforce but it is difficult to justify for non critical staff. And some disruptive phenomea can frustrate physical workplace recovery. Technologies such as VPN are a useful alternative tool to provide remote access but if you have to provide an emergency remote device or PC it soon becomes too costly. And At time of disaster some users fluster with new technology processes, that they forget how to use their office technology. Some users find rich applications tend not to run so well in a terminal services environment. And in terms of working from home, some businesses have major concerns about their data ending up on home PCs. At the same time virtualised desktop adoption is increasing and its capability to provide a computing experience at home is attractive to CIOs who need offer a secure, controllable working from home experience.
In the past the mantra of all critical staff must work together is being challenged. People in traditional office roles are becoming increasingly more mobile as both Government and the private sector rationalise their physical office estates and adopt a more mobile and flexible way of working. Furthermore organisations are offering staff the ability to work from home instead of pay increases. So resilient connectivity to the business from anywhere has become super critical. Therefore the need to recover complex comms and connectivity infrastructures is also essential to the business.
With these drivers in mind, SunGard has created the Recover Anywhere solution which could be articulated in two main ways. But essentially as a customer with Recover Anywhere you will be able to extend your recovery capability deeper into your business, cost effectively recovering more people - to increase productivity at time of disaster. The more people you recover, the faster your business recovers and the better the experience is for your customers.
So in a very practical sense, as yet there is no recovery silver bullet that mitigates every disruptive event. Workplace and Virtual solutions have their respective strengths and limitations. And whilst desktop virtualisation and home working is being painted as the silver bullet it can be neutralised by power outages, comms outages and broadband contention. Therefore the only credible recovery strategy to adopt is a holistic one that includes both workplace and virtualisation.
We spoke earlier about the importance of connectivity being critical to the modern way of working in these cost conscious times and the need to work closer with customers which often means working at their site locations. Since 2001, the connectivity element of SunGard recovery services has been growing in importance and capability. And this places SunGard in a very credible position to respond the needs of customers today. Since 2001 this capability has brought more flexibility benefits to customers as we have been able to provide connectivity to data and telephony anywhere across our physical recovery estate regardless of customers choosing multiple recovery sites and complex processes such as dealing and multiple working shift patterns. This capability was recognised at the 2010 CIR BC awards for secure hosted flexible dealing. With Recover Anywhere we take this a giant step further by extending this connectivity capability beyond our physical estate, thereby creating one seamless recovery environment comprised of physical and virtualised recovery environments.
So SunGard's Recover Anywhere solution is comprised of our in house capability and infrastructure: 1 Physical Workplace Recovery Centres 2 Virtualised desktop technology 3 Multi-site connectivity
Together the holistic nature of the service means customers can recover their staff anywhere so long as their staff have access to a PC, phone and broadband. ie SunGard Recovery centres, your branch offices, serviced offices, working from home or on the move. Anywhere that best suits your people and business! And that’s an important point because if you have to mitigate a long-term disruption where you recover to must be convenient and not disrupt the private lives of your staff. Otherwise your recovery plan may start to disintegrate as the more junior staff weigh up their loyalty to the survival of the business or the need to take care of dependants and their social commitments. Keeping recovery local and convenient is essential.
Recover Anywhere offers an attractive price point at which you can mobilise those workers you would ideally like to mobilise and have working ASAP rather than have them at home doing nothing. Of course you could provide this service yourself. SunGard aims to provide a service that is more cost effective and takes the pain of DIY away, so you can focus on what really delivers back to your customers. In this case we have done away with the need to procure, distribute, maintain and recall hardware assets. If you require your non critical staff to recover to local offices you can utilise your other offices, branch offices and even serviced offices. Simply use Recover Anywhere to provide the connectivity to your usuual information and telephony. And of course for the staff you choose to recover at home, you do not need to provide a PC and phone. Recover Anywhere utilises domestic PCs and phones.
If the regulators require your business to have greater resilience. Recover Anywhere is arguably the most cost effective resilient environment you can buy that mitigates most known disruptions. The same is true if your customers are putting pressure on you to be more resilient and of course with SunGard you have that extra reassurance in our business being BS25999 –II compliant. Most Recovery centres tend be located within a central belt that runs up England and Scotland which leaves the outer regions of the UK with a considerable journey time to reach a recovery centre. With Recover Anywhere you can plug recovery gaps. Working from Home (WFH) without a good inbound telephony experience may not be ideal for your customers, colleagues and suppliers when they need really need to speak with you. Recover Anywhere provides a full telephony experience so your stakeholders can always call you. WFH means that with some recovery providers call recording isn’t possible. With SunGard it will be an optional extra later in 2010. Long term disruptions tends to stretch the loyalty of lesser paid staff especially if the journey time to a recovery centre is lengthy and impinges on their life outside of work. If staff refuse to continue commuting or decide to leave your recovery plan may come under serious pressure and possible failure. Recover Anywhere brings a local and convenient benefit to your staff.
With Recover Anywhere, it is worth rethinking your recovery strategy as Recover Anywhere offers you further options. In strategy 1: 30-40 % of staff are recovered into a Workplace Recovery Centre. Field based staff (in green) are already equipped with laptops, VPN connectivity and mobile phones. However 20-30% of the ideal to recover staff are not recovered. Historically it has just been to costly to recover these staff. With Recover Anywhere you can begin to fill this gap as the price points are more attractive. This means that ATOD, staff normally sent home to do nothing can be productive and help the business return to normal ASAP. In strategy 2: The virtual contract flexibility (in red) of Recover Anywhere enables you to ATOD swap an element of your Workplace positions for virtual positions which means rather than journeying to a workplace recovery centre, a proportion of your critical staff could work from home. Which means that to offer all your critical staff a work from home capability you need only purchase the remaining balance. In model 3 the contract flexibility leverages the positions bought across three sites for those customers who wanted to recover a higher number of staff in Workplace recovery centres either because of regulation or because you need near and far recovery strategies. What you have is a single seamless recovery environment with all staff productive.
SunGard is leveraging significant technology investment to offer customers a credible, resilient and scalable infrastructure platform on which to base the Recover Anywhere solution. All the respective technology is the standardised and repeated across our estate to avoid conflicts, ensure quality and enhance recovery speed.
On the physical estate each site is connected by dual, diverse, multi Gb links in separate trunks. The network enables customers to access their data from any location. The PBX is centralised and split across two resilient data centres enabling SunGard customers to access their telephony from any site and beyond.
In this slide you can see how the home or Recover Anywhere service dove tails into the physical estate.
1 Receive an authenticated URI and a separate password 2 Login to access the service 3 Normal login to your PC 4 Login to the phone
SunGard’s security principles was to ensure that n o electronic company data leaves your business and we wanted to eliminate customers hardware security exposure be that perceived or real, after all, nobody wants to be headline news re a security scare. And we didn’t want to burden customers with the need to physically distribute, maintain and recall dongles, CDs, USB keys, headsets and hardware. So we have adapted a proven existing remote access service used by customers to access servers remotely that meets stringent security demands. ie Remote Console.
Select physical Workplace recovery site/s required Determine the physical shared positions required Nominate your preferred rollback sites For every physical workplace recovery position you buy you can buy one Recover Anywhere virtual position At Time of Disaster (AToD) you can flex your contract and convert up to 50% of your shared physical workplace positions Or ATOD you could double your virtual positions providing it does not exceed 50% of your physical positions. Existing Workplace customers: minimum order of 10 virtual positions New Customers: Minimum order of 20 Workplace & 10 virtual positions The same risk policy is applied to our virtual positions: ie the risk is evaluated as it approaches 25:1.
Select physical Workplace recovery site/s required Determine the physical shared positions required Nominate your preferred rollback sites For every physical workplace recovery position you buy you can buy one Recover Anywhere virtual position At Time of Disaster (AToD) you can flex your contract and convert up to 50% of your shared physical workplace positions Or ATOD you could double your virtual positions providing it does not exceed 50% of your physical positions. Existing Workplace customers: minimum order of 10 virtual positions New Customers: Minimum order of 20 Workplace & 10 virtual positions The same risk policy is applied to our virtual positions: ie the risk is evaluated as it approaches 25:1.
At Time of Disaster (AToD) you can flex and convert some of the shared physical element of your contract by up to a maximum 50% on a 1:1 basis subject to availability AToD. In example 1 ie 200 Physical Workplace positions and 100 virtual positions ATOD can be flexed to become: 100 Physical and 200 virtual positions. In example 2 the lesser model applies as the customer did not need to buy up to the maximum amount of virtual positions ie 50% of their physical workplace positions. But ATOD the customer can double the amount of virtual positions bought.
This is an optional but valuable service. Its objective is to really help you understand how to best apply this new recovery capability and maximise the value you derive from the service. We approach this by taking a business impact analysis and then apply how you could best use Recover Anywhere to mitigate potential disruptions. Some of these questions you may be thinking about could be answered by this service.
If you didn’t want to undertake consultancy, SunGards CMS WorkForce Assessment tool /survey can help you to answer many questions in terms of understanding who might be suitable for home recovery and if they are technically equipped to do so. Or perhaps they have additional skills that could be useful ATOD. Or do they have dependencies that may prevent them from working late or early. CMS WorkForce Assessment can help you find the answers quickly.
Enable 2-way Emergency Communications Automatically escalate between an unlimited number of devices to reach an individual. When a person is contacted, they may be asked a question, or connected to a live conference bridge. Fully Integrated to Your IT Environment Synchronises contact data from HR, DR Planning, e-mail, and other systems to ensure data accuracy and completeness. Designed for Security & Privacy AlertFind’s hierarchical security model allows you to restrict the scope and permissions of any user of the system. This capability is key to enabling departmental use of the system within a larger organisation. Hosted at SunGard’s Global, Tier 4 DR Data Centres AlertFind is delivered from SunGard’s global network of hardened, Tier 4 data centres enabling international call origination, in-country inbound phone numbers, and compliance with international data privacy regulations. Supports Many Use Cases Used today for crisis management, employee roll call, security mobilisations, IT outage communication, site closures, product recalls, and hundreds of other use cases.
Infrastructure Always Available Dedicated capacity Infrastructure dedicated to DR Infrastructure distributed across SunGard’s global network of Tier-4 datacentres. Maintains Accurate Contact Information Synchronisation with HR, directory, e-mail, and DR planning systems Auto-synchronisation of new employees Auto-notify users to update contact information. Easy to Send Notifications During a Crisis Activate via web, IVR, live phone support, or web services API Incident Management enables end-to-end crisis management. Security & Data Privacy Control who can send notifications, see contact information and 12 other permissions Compartmentalise departments, locations, etc., so they do not interfere with each other International hosting complies with EU data privacy requirements. Supports Inbound & Outbound Communication Widest variety of outbound notification modes AlertFind’s Hotline™ allows you to integrate inbound and outbound notification processes through a simple phone number.