This document provides an overview of NewVoiceMedia's ContactWorld cloud communications platform. Some key benefits discussed include:
- Increased flexibility for employees to work remotely which improves productivity and hiring.
- Improved marketing capabilities like dedicated numbers, priority routing, and integration with CRM systems.
- Simplified call routing and recording to maximize sales and customer service.
- Lower upfront costs than traditional phone systems and easy scaling without large capital expenses.
- Reliability through multiple data centers and a 99.999% uptime guarantee.
- Quick and easy setup within a few hours or weeks without need for hardware or complex installation.
CUSTOM CRM SOFTWARE, ALREADY USED IN EDUCATION, TRAVEL, HOTEL, ENGINEERING AND CALL CENTRES.
MeroCRM A Custom Customer Relationship Management Software
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
CUSTOM CRM SOFTWARE, ALREADY USED IN EDUCATION, TRAVEL, HOTEL, ENGINEERING AND CALL CENTRES.
MeroCRM A Custom Customer Relationship Management Software
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
Customer Relationship Management (CRM) software solutions and their impact on business growth and profitability continue to increase in importance for Logistics and Transportation leadership teams. Sales Outcomes has compiled their top 6 critical considerations for a CRM investment in the Logistics and Transportation industry.
Deploying Microsoft Dynamics CRM at YRC Logistics - A Case StudyTim Thorpe
Tim Thorpe and Leslie Guffey provide an overview of the Dynamics CRM 4.0 On-premise implementation at YRC Logistics. This presentation was given at Microsoft Convergence 2009 in New Orleans, Louisiana.
Are you in control of your customer communications?Scriptura Engage
Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
Nevertheless, in-depth research by InfoTrends revealed that most organizations struggle with getting CCM to work. This document discusses the challenges associated with this and presents a grow path for CCM to help organizations improve their customer communications, reduce the cost associated with these communications, and to deepen their customer relationships.
Join Xerox to gain insight on how to compete in the evolving market place, capture greater recurring revenue, and customer stickiness with personalized workflow software.
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Customer Relationship Management (CRM) software solutions and their impact on business growth and profitability continue to increase in importance for Logistics and Transportation leadership teams. Sales Outcomes has compiled their top 6 critical considerations for a CRM investment in the Logistics and Transportation industry.
Deploying Microsoft Dynamics CRM at YRC Logistics - A Case StudyTim Thorpe
Tim Thorpe and Leslie Guffey provide an overview of the Dynamics CRM 4.0 On-premise implementation at YRC Logistics. This presentation was given at Microsoft Convergence 2009 in New Orleans, Louisiana.
Are you in control of your customer communications?Scriptura Engage
Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
Nevertheless, in-depth research by InfoTrends revealed that most organizations struggle with getting CCM to work. This document discusses the challenges associated with this and presents a grow path for CCM to help organizations improve their customer communications, reduce the cost associated with these communications, and to deepen their customer relationships.
Join Xerox to gain insight on how to compete in the evolving market place, capture greater recurring revenue, and customer stickiness with personalized workflow software.
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
9 Ways Your Aging Phone System Is Putting Business Success On HoldInteractiveNEC
Whether it’s a question about a product or service, a new order, a support issue, or simply trying to pay a bill, customers still want to pick up a phone and talk to someone at your company. In other words, despite all the advances in technology, people still need a human connection—and a phone call provides just that.
Technology Challenges Encountered by Small & Mid-Sized Business (1).pdfSmartinfologiks
Invest in technology to build a remote and hybrid office work culture to enhance operational efficiencies in SMBs.
Market fluctuations, an increase in consumer demands, and cut-throat competition with marketing giants have been never-ending challenges for small and mid-sized businesses. The outbreak of the pandemic did wreck the backbone of Small & Mid-Sized Business and with the economy trying to recover, SMBs are likely to witness upcoming oddities.
With inflation witnessing a rise in February 2022 by 2.47 percent, it has turned out to be a major challenge for SMBs in recent quarters. Small businesses need to tighten up their seat belts to change the game by offering exceptional customer services, enhanced customer relations, and ensuring operational efficiencies.
Having backed up by appropriate technology is the only key to sustenance and plasticity for small businesses. However, 70-80% of small businesses still lack the available technology.
This piece of writing will highlight a few challenges that small businesses are likely to witness while adjusting technology in 2022 and avenues to keep pace with the same. But before this, let’s have a glance over a few benefits of how small businesses can benefit from a technology solution.
Whether you are a business owner, a real estate firm, or just a cook at home – getting a virtual assistant can be a significant factor contributing to your success. From delegating traditional assistant tasks like clerical duties, marketing assistance, web designing, and many more, a virtual assistant is your one handyman designed to provide support. And not only do they offer professional help, but they also do so efficiently sitting at home and working remotely, saving you the cost of office equipment and dedicated workspace.
According to a study conducted by Tiny Pulse, 91% of these virtual assistants work better and more efficiently when remotely located. This goes on to show that virtual assistants can prove to be a great marketing asset to have when strategized accordingly.
Therefore, let’s find out what designated tasks can be assigned to a virtual marketing assistant for getting the most out of them.
How Improved Communications Fuel Business GrowthFonality
Many businesses find the key to maximizing their communications in a Unified Communications (UC) solution. UC offers the functionality of the most sophisticated business phone system, with communication tools that help companies make smart decisions faster to gain efficiencies and accelerate growth.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
At Ben FZE, we know that time-to-market is critical and therefore, complement the technical aspects of our high-performance products with world-class expertise and exceptional customer service. We work closely with our customers to ensure that the cost and time of development is as low as possible. Because communications networks are so mission critical, our best of the breed solutions that goes into networking equipment live up to high standards of reliability, availability and serviceability.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Customer support is a valuable part of managing a modern business. What is call center organizations with medium-to-large customer bases frequently making use of a centralized answering services company to deal with customer support issues?
Gartner defines the call center as a “department by which employees receive making high volumes of phone calls” with internal customers (for example helpdesks) and exterior customers (customer support and support).
Call centers have numerous purposes, including:
Customer service and support
Account management
Market research
Telemarketing
Billing
The best companies always do two things; everything they can to save money, which helps improve the bottom line, and secondly, focus on customer satisfaction.
Despite this, many organisations still struggle to implement successful customer service programmes.
Research shows that organisations lose more than N34.6 trillion annually due to poor customer service.
What then is the solution?
Contact centre outsourcing. It not only saves you money but also improves your customer satisfaction levels and, critically, your brand reputation – when done rightly.
So, how can you leverage the expertise of a highly-skilled contact centre service provider to deliver a first-class customer experience?
In this deck, you will learn how to outsource your customer service strategy to a highly-skilled third party. You will also learn;
• Why the most successful organisations are outsourcing their contact centre function
• The features you can leverage in a state-of-the-art contact centre
• Key qualities to look out for when choosing your contact centre outsourcing service provider.
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Got Cloud Voice? Don’t Let Your Competitor Beat You to ItNet Activity
It’s no secret that the business world isn’t what it used to be. Simply put, the old age of operating within the normal hours of 8-5pm is an outdated paradigm. The traditional workforce is no longer the norm and remote workforces continue to grow in number because of the drastic reduction in overhead and increases in employee satisfaction. While this level of flexibility was unavailable in years prior, expanded capacities offered by the latest in technology have made this new working environment possible. This new environment is also enabling businesses to keep their customers happier than ever before. Companies leveraging the latest technologies, like cloud voice, are able to keep their customers happy 24/7, which is leaving their competition in the dust. The business leaders who have shifted their mindsets in order to take advantage of these new opportunities are being rewarded handsomely.
Similar to Guide to telephony for Salesforce and Desk.com (20)
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
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Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
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Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
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Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
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Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
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Elevating Tactical DDD Patterns Through Object Calisthenics
Guide to telephony for Salesforce and Desk.com
1. Guide to telephony for
Salesforce® and Desk.com
Improve sales & service using Salesforce®
to place and receive calls
By Mark Dunn for NewVoiceMedia
NEXT PAGE
2. It’s not easy for small businesses; recession,
stingy banks and growing competition.
Small businesses have to work harder than ever to achieve
growth, attract customers, cut costs and find enough
management time. At the same time, they face competition
from their peers and larger rivals and this puts pressure on
margins and spurs the need for improved sales and better
customer service.
3. Forget the doom and gloom, there is a huge
opportunity for forward-thinking businesses
to outfox their competitors: cloud computing.
Already, half of all small and medium-sized
businesses (SMBs) agree that it is going to
become more important for businesses like
theirs, according to research by Microsoft1
.
1. http://www.microsoft.com/global/en-us/news/publishingimages/images/press/2011/infographic_SMBCloud_lg_Page.jpg
2. http://www.google.com/enterprise/apps/business/
Cloud computing gives you the ability to outsource IT
services to companies who deliver them over the internet.
For example, five million companies already use Google
Apps for Business2
for their corporate email, online
collaboration and office applications. Instead of buying
packaged software, users access cloud applications through
a web browser.
There are many applications of cloud computing, including
customer relationship management, project planning and
team collaboration. In this whitepaper we’re looking at
cloud communications platforms, such as NewVoiceMedia’s
ContactWorld, as used in sales, marketing, customer support
and contact centres.
Every silver lining
has a cloud
4. Communications are an essential part of every
business. Inbound and outbound phone calls
are an essential part of sales, marketing and
customer support but a new phone system is a
major investment.
A traditional on-premise system is not easily scalable: there
is a risk of overspecifying and paying too much now for
capabilities you may need in the future or underspecifying
and outgrowing what you bought too soon. Also, advanced
systems, even for small sales teams or contact centres, can
be difficult to program and, as a result, unresponsive to the
changing needs of your business.
Even flexible systems can be user-unfriendly with promised
features remaining inaccessible behind a wall of menu
options. When so much depends on efficient, flexible phone
communications, these problems are more than challenges,
they are business-killers, or if you make the right decision,
winning business solutions.
Communications challenges
5. NewVoiceMedia’s ContactWorld QuickStart
provides a cloud-based communications platform
which integrates with Salesforce® and Desk.com®
giving you incredible insight and management.
It takes care of all the call routing, recording,
interactive menus and technology using an
internet-based system.
Staff can use it from any phone, even a mobile or a home
landline. They just log in via a web interface and incoming
communications are routed directly to the right person.
This allows it to act as a company switchboard, call routing
system for customer support, smart PBX for inbound and
outbound sales calls and even a fully-fledged contact centre
system, regardless of the size of your business.
The NewVoiceMedia solution
6. Switching to NewVoiceMedia’s cloud
communications platform brings immediate
business benefits, including:
More flexible, more productive employees.
Because ContactWorld enables more flexible working patterns, it gives
you an opportunity to hire staff from a wider talent pool and offer them
more productive, happier working conditions. For example, it makes it
easy to let staff work from home, which many people prefer, or work in
multiple offices so you can recruit in different areas.
Improved marketing.
Companies using ContactWorld can be more responsive to leads
and opportunities. It lets them set up dedicated phone numbers for
marketing campaigns, prioritise incoming calls based on lead scoring
software and route leads to the best-qualified staff or to people who
speak the caller’s language. By integrating NewVoiceMedia with
Salesforce® or Desk.com®, you can even give top customers VIP
treatment, such as jumping them to the head of the call queue.
More flexible, more productive employees.
ContactWorld also helps turn effective marketing into actual sales,
maximising revenue from each inbound call. Interactive menus ensure
that the right calls go to the right people. For example, insurance
companies can send renewal customers to one team of agents and
new business to another team. This kind of sophisticated call routing
is more efficient and profitable than leaving incoming calls to chance
and whoever happens to pick up the ringing phone. ContactWorld is
equally helpful for outbound sales calls with click-to-dial straight from
the user’s computer with Salesforce® integration.
• •
•
The easy way to manage your telephony
7. Simplified secure payment.
When it comes to actually taking payment, ContactWorld PCI lets
companies take credit card payments on the phone in a secure, PCI-
compliant way using an automated mid-call system. This ensures that
customers get a consistent, high-quality experience with much less
risk of sales falling through because of mistakes in card processing.
Because it doesn’t require employee training or vetting, it’s quick and
easy to set up.
•
Happier customers.
Small companies find it easy to give customers the personal touch
but as they grow, it gets more difficult. ContactWorld can automate
many aspects of good customer service, especially in conjunction with
Salesforce®. It ensures customers are routed efficiently to people who
can help them, get personalised recognition and their interactions with
the company are recorded.
•
8. Because ContactWorld uses cloud computing
technology, it delivers huge advantages
compared to a traditional on-premise system.
Less need for IT support.
Because there is less hardware and software to buy, install and
manage, backup and fix, ContactWorld costs less to set up and
support. There’s no need to hire expensive phone system consultants
or external IT support either.
Align costs to headcount.
You pay for ContactWorld on a per-user, per-month basis. So if your
headcount increases, you can easily support more people.
Reduced capital expenses.
Because there is no on-premise hardware or software to buy, you pay
for ContactWorld out of operating costs, not the capital budget. This
makes it more affordable, especially when budgets are tight. It also
reduces the barriers to switching because there isn’t a huge
up-front cost.
Increase productivity and support new
working patterns.
Calls can be routed to employees in any location, providing they have
a working phone and a computer with an internet connection. This
makes it very easy to support home working and flexible working
patterns. There is strong evidence that this increases employee
productivity and loyalty3
.
Support multiple sites.
ContactWorld’s flexibility also makes it much easier to work from
multiple locations or move office without interruption to
customer service.
In-built disaster recovery and business continuity.
Quickly and effortlessly switch between locations, phones and devices
whilst staying online, available and in-business.
• •
•
•
•
•
Communications in the cloud
3. http://www.marketplace.org/topics/business/freakonomics-radio/can-working-home-increase-productivity
9. Improved security
If you take credit cards over the phone, for example when customers
place orders, it’s reassuring to know that NewVoiceMedia is PCI-DSS
Tier 1 accredited, which means it has the highest possible level of
security accreditation. ContactWorld has the option of in-call credit card
processing so you can outsource that as well.
Improved reliability.
On-premise systems are vulnerable to power cuts, hardware and
software problems as well as natural disasters, theft and accident.
However, ContactWorld uses three separate data centres to ensure a
high level of reliability and availability, backed by a 99.999%
availability guarantee.
Increase productivity and support new
working patterns.
Businesses change and you need a phone system that can keep up.
For example, if you run an advertising campaign you might want to
publish a special number or prioritise incoming calls for a new product.
ContactWorld lets you update call plans easily and messages from a
web interface without any specialist knowledge.
In addition, there are all the benefits of outsourcing anything to outside
specialists. They can achieve efficiencies of scale that are impossible
for individual companies. For example, they can afford to hire technical
experts and invest in the latest technology. This levels the playing
field for small companies when they go up against their larger rivals
because they can now have access to the kind of advanced IT that
was previously only available to the big boys. And it leaves you free to
concentrate on building the business.
•
•
•
Record time for changing and IVR: 90 seconds
10. Unlike most on-premise communications
technology, companies can be up and running
with ContactWorld in anything from a few hours
to a couple of weeks. There’s no hardware to
install and no software to integrate.
Our professional services team can set the system up so
that it works for your business and train your staff to update
it and tailor it. The result is a fast and decisive improvement
in the way a business communicates with its customers
and prospects as well as a huge increase in the level of
insight and management data, for those with tough reporting
schedules.
You shouldn’t have to spend a fortune on your phone
system and you shouldn’t have to become a contact centre
technology expert to improve marketing, sales and support.
Thanks to advanced cloud technology, NewVoiceMedia’s
ContactWorld gives smaller and growing businesses access
to big-company communications technology, with all the
benefits of cloud computing.
It’s time to focus on building a better business and let
someone else worry about building a better
communications platform!
Quick and easy
11. NewVoiceMedia powers customer connections that
transform businesses globally. The leading vendor’s award-
winning cloud customer contact platform revolutionises the
way organisations connect with their customers worldwide,
enabling them to deliver a personalised and unique
customer service experience and drive a more effective
sales and marketing team.
For more information visit www.newvoicemedia.com
About NewVoiceMedia
INT +44 207 206 8888
US +1 (855) 534-2888
UK 0800 280 2888
EMEA +32 2 793 3835
APAC +61 285 993 444
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