The document discusses technical support packages offered by MD Practice Solutions for doctors' offices. It describes both standard and professional support options that allow offices to focus on patients rather than IT issues. The standard package provides phone/remote and on-site support at hourly rates, while the professional package adds proactive monitoring, hardware assessments, and monthly recurring fees to cover all IT infrastructure support. Both aim to guide clients to optimal performance and protection of their computer equipment and networks.

1. TECHNICAL SUPPORT
PACKAGES
WHY WOULD DOCTORS NEED
TECHNICAL SUPPORT?
You have invested in your IT infrastructure and rely on its
performance, security, and reliability in order to see patients
and practice medicine. But who do you call when you need
technical support? Our team of healthcare technology
experts can help!
Electronic Health Records have become a mission critical
application to a practice’s day-to-day business. Implementing
new technologies and supporting them can be very
challenging for most medical offices. At MD Practice
Solutions, we believe that such a transition should be made
with the right support staff to make it as easy and
comfortable as possible.
Our team supports every IT related device from very high-end
servers to the most basic computer. There are many benefits
to having MD Practice Solutions support your network.
Access to personal on-site assistance, proactive monitoring,
technology planning and implementation, and a 24 hour help
desk ready and willing to help are just a few of them. A
technical resource on your side can help pave the way for
success. Partner with a company that understands your
technical environment.
MD PRACTICE SOLUTIONS TECHNICAL SUPPORT PACKAGES
MD PRACTICE SOLUTIONS OFFERS BOTH STANDARD AND PROFESSIONAL HARDWARE SUPPORT OPTIONS, BOTH OF WHICH ENABLE
OFFICE PERSONNEL TO FOCUS VALUEABLE TIME ON PATIENTS AND ADMINISTRATIVE SERVICES RATHER THAN TROUBLESHOOTING
POTENTIAL IT ISSUES.
Standard Professional
 No upfront cost or monthly recurring costs  Hardware Assessment
 Phone/Remote Support at a low hourly rate  Covers all EMR/PM Infrastructure Support
 Onsite technical support at a low hourly rate  24/7 Remote Help Desk Support
 Emergency dispatch  Onsite technical support as needed
 Resolution of issues as they arise  Remediation of network issues
 Ease of working with one technical support  Emergency dispatch
provider
 Proactive Monitoring
With this package, we provide quality service as
 Detailed reporting provided Quarterly
needed with minimum reserve.
With this package, MD Practice Solutions takes a
proactive approach to all of the computer equipment at
your site. We are here every step of the way to guide
you to exceptional functionality, performance, and
protection.
M.D. Practice Solutions| 2245 Enterprise Drive, Suite 4506|Westchester, IL 60154|Phone: 708-273-3733|Fax: 708-492-0577
www.mdpsconnect.com

2. TECHNICAL SUPPORT RATE SHEET
STANDARD PROFESSIONAL
 No upfront cost or monthly  Hardware Assessment: $250.00 per
recurring costs. PC. (One-time fee)
 Phone/Remote Support: $65.00 per  Monthly reoccurring cost for
hour. (1 hour minimum) hardware: $40 (per PC)
.  Onsite Support - $125.00 per hour.  Onsite Support - $125.00 per hour.
(2 hour minimum)  Service Level Agreement for onsite
 Service Level Agreement for onsite support: Best effort depending on the
support: Purely Best effort case.
 Emergency Dispatch: $250.00 +  Emergency Dispatch: $250.00 +
$125.00 per hour. (2 hour $125.00 per hour.
minimum)  Travel costs and regular mileage rates
 Travel costs and regular mileage will apply.
rates will apply.
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M.D. Practice Solutions| 2245 Enterprise Drive, Suite 4506|Westchester, IL 60154|Phone: 708-273-3733|Fax: 708-492-0577
www.mdpracticesolutionsonline.com

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