Dipendra Singh is seeking a position as a technical or manufacturing engineer with 6 years of experience in IT and manufacturing. He has experience testing hardware components like motherboards, processors, and RAM. He has held roles supporting technical operations and providing customer support at various companies. His background includes bios testing, hardware and software troubleshooting, quality assurance, and technical training.

1. Dipendra Singh
Mobile: +91-9711948800
E-Mail: dipendrasingh23@gmail.com
Address: Prem Bhawan, Shiv Shakti Nagar, Line Par Moradabad. Uttar Pradesh-244001
OBJECTIVE: - A positionasa Technical/ManufacturingEngineer,SupervisororProductionSupervisor
ina ReputedCompany/Plant.
Experience:- 6+ years’ experience of ITindustryin companiesof all sizes.
HavingExperience of Production/Manufacturing(atHCL & IbisInfosystems
ManufacturingPlant)
Role and Responsibilities -
(Engineering& Management)-
 Havingmore than 6.0 yearsof experience inITField,TestingDomainandIwantto achieve
my dreamsas soonas possible withmyhardworkandDestiny.
 Specialties:BiosTesting,Manual Testing,AutomationTesting,Functional Testing,BlackBox
Testing,White Box Testing,DefectTracking,ODMDiscussion,QueriesandTrainingfor
internal employees.
 Enablesproactive hardware andsoftware supportforall channels
 Providedtechnical support,engineeringassistance,andguidance inmanufacturing
techniques &operations
 Preparedcapital equipmentjustifications,evaluationsonproduction,designreviewsand
studies,costreductionsystems,andtechnical responsibilities.Responsible tocreate QA
orientationinteamandmaintainhighlevel of deliveryquality.
 Responsible formaintainability,performance,scalabilityandusabilityof hardware
components.i.e. Software/Applications, CPU,Motherboard,Processor,Memory&HDD.
 Provided supportservicesthroughavailabletools.i.e.BiosTesting,DriversTesting&
Benchmarking.
 Design,implementation,documentationandtestingwithinthe teamaswell astaking
maintainability,performance,scalabilityforComputer Software/Hardware/Performance.
EmploymentHistory -
GlobtierInfotechPvt. Ltd. Noida,U.P. 15th
February 2016 – Till Date
(Sr. Technical SupportExecutive)
 Providingtechnical supportoverthe phone withthe helpof Remote access.
 Proficientinhandlingescalatedcallsandproviding1st& 2nd Level Technical Support
to end-users.
 Providingthe supportforPrinters,Fax & iPhone.
 PC troubleshootforthe software relatedissues.
 Providingthe resolutionforinfection,windows registry&browsers.
 MicrosoftOutlook,OutlookExpressconfiguration &troubleshooting.
 Maintenance supportof computerhardware systems.
 Troubleshootof the assetsof pc's andlaptops.
 Installation&Configurationof Networkprinters&Scannerandits basiclevel of
troubleshooting.
 Managing & MonitoringNetwork&Coordinate withVendor.
 Providedthe Remote support withfollowingsoftwareTeamViewer,supremo, Ammyy-
Admin,GotoAssist,Logme in& ZOHO.
 Installationof Antivirus,Patches&UpdatesfromBackendside & frontendboth.
 Experience ininstallationof Windows,configuration,Technicaltroubleshooting,operating
systems, andMicrosoftapplicationsoftware.

2. Ibis Infosystems,Ajmer-RJ.06th
October 2014 – 19th
December2015
(Sr. Engineer – Technical)
 Workedas ProcurementEngineer.
 Responsible totestBiosformotherboardsanddone Biostestingoverperipherals.
 RegulardiscussionwithODM& National DistributorforHardware component.
 Determinationof newtechnologyforimplementation.
 Testand verifyhardware componentsforsupportabilitytoensure thattheymeet
specificationsandrequirements,analyzingandrecordingtestdata.
 Responsible forTestingthe Hardware components.i.e.Motherboard,Processor,RAM,ADD
on Cardsetc.
 Making newTestingprocedure of IncomingHardware forthe companymanufacturing.
• Validationof various hardware/Softwarei.e. applicationutility,Applications, motherboards,
processorsetc.
• Handlingcustomerescalations,problemresolutionandall customers’ relatedissues.
• Preparingdaily,weekly,andmonthlyreportstoshow the regional teamperformance.
• Coachingand developingteammembersinsoftskills.
• Analyze datato identifystrategiesforimprovementof service andproductivity.
• HandlingProductionLines&managedProductionof Desktopswith10Engineersand 25
Technicians.
 HandlingLine Qualitycontrol,processengineering,value engineering.
 Skill matrix preparationandoperatorevaluation.
 ProductdefectanalysisandTroubleshootingduring manufacturingprocess.
BenovellientTechnologiesPvt.Ltd. Noida,U.P. 25th
March 2013 – 1st
October 2014
(Sr. Technical SupportExecutive)
 Providingnetworking,design,installationandmaintenance services.
 Resolvingthe issuesoverthe telephone and byemail.
 ProvidingsupportforWindowsthroughRemote Sessionof Hardware/Software.
 Responsible forconfigureandtestanynew software forhardware support.
 Visittoclientsitestohelpwithinstallationandtroubleshooting.
 Installingthe software,operatingsystemsandserveroperatingsystems.
 RepairingandmaintainingTCP/IPnetworkingandhardware.
 Takingtrainingsessionsof newemployees.
 E-Mail ClientConfiguration&Support.
 Testing,QualityAssurance.
 Supportto the Salesteamfor software/hardware details.
 TrafficControl of remotesfromAgents.
 Windowsrepairoverthe phone forcustomers.
 Root cause identificationforproblem/issue incomputers.
 Time to time trainingtoAgentsforsupport& process.
 Handlingthe Traffic& Follow-updepartmentforgoodcustomerrelationship.
 Leadingthe “Follow-up”Teamtoassistthe US/UK/Canada/New Zealand/ Australia&
Netherlands’customerforbetterresponse.
 Dealing with new customers who want to avail the new support service/plan with the help
of follow up.
 RewardedbyCompanyforbestperformance.
 FloorSupportfor 5 Team membersof Follow upTeam.

3. HCL InfosystemsLimited(HO). Noida,U.P. 12th
January 2012 – 12th
March 2013
(CustomerEngineer)
 Production/Technical Supportandflow forthe Product manufacturing.
 Responsible for Testing the Hardware components & Bios. i.e. Motherboard, Processor, RAM,
ADD on Cardsetc.
 Trainingfornew/existingemployeesonhelpdesksystems&currentproducts.
 Answercustomerquestionsoverphone,email andIM.
 Work closelywithengineeringonproductquality.
• Follow-upforNewProductRelease fromPlant.i.e.Motherboard,CPU,Peripherals.
• Software Testingandfollow-upof New HCLValue addedSoftware.
• Technical Supporttothe EndUsers of HCL.
• Coordinatingwithsuppliersof HCLfor technical analysis.
HCL InfosystemsLimited(HCLPlant). Rudrapur,Uttaranchal. 21st
Dec. 2009 – 11th
Jan. 2012
(ProductEngineer)
 Testand Release of newhardware componentsi.e.CPU,Motherboard(MBD),RAM,add-on
cards etc.
 Evaluatingdesktop/Notebookandperipheral products.
 Interactionwithotherdepartments/external agenciesfornew productrelease.
 Validate andclearMotherboards,Add-oncards,Processors&MemoriesforECN changesat
IncomingQualityControl (IQC).
 Hands onBench MarkingTools – SiSandra,WinBench,3D Mark, PC Mark.
 TestingandRelease of all newsoftware’sandDevice Drivers.
 Responsible formeetingthe WindowsHardware QualityLabs(WHQL) requirements.
 Responsible for meeting the Microsoft Development Agreement (MDA) /Intel Inside
Program (IIP) requirements.
 TestingOperatingsystemslike WindowsXP,VISTA,andWindows7etc.
Education and Credentials -
QUALIFICATION(TECHNICAL)
 Passed B. TECH (2007) in“InformationTechnology”fromCollege of Engineering&
Technology-IFTM,Moradabad-(U.P.)
Uttar PradeshTechnical University,Lucknow(U.P.)
QUALIFICATION
 Passed M.A.(English) from MJPRUniversity,Bareilly(U.P.) in2011.
ACADEMIC QUALIFICATION
 PassedClassXIIfromS.S.InterCollege Moradabad (UPBoard) in2002.
 PassedClassXfromS.S. InterCollege Moradabad (UPBoard) in 2000.
Personal Summary -
Date of Birth : 23rd September,1984
Father’sName : Late Mr. Harish Chandra
Marital status : Married
Nationality : Indian
Gender : Male
Languagesknown : Hindi & English
Date: - (DipendraSingh)
Place:-