Summit 2010 Infra Ratios Positionning Integrators

Architecture and Infrastructure:
Staffing Ratios, Maturity model, vendor
positioning , integrators used, resellers

Pini Cohen
Architecture and Infrastructure
EVP & Senior Analyst
pinicohenstki.blogspot.com

Table of content
• Staffing ratios: ESBSOA, Enterprise System Management CMDB, DBA,
Servers – Windows, Linux, PC , Storage
• Maturity Models: DevelopmentSOA, Enterprise System
ManagementCMDB, Platforms, PC, Storage
• Storage size and growth ratio
• Positioning of vendors: ESBSOA, ETL , Enterprise System Management
suites, DBMS, Unix Servers IntelAMD servers, Desktops, Laptops, High
End Storage, Midrange Storage, General purpose Storage, NAS , Backup
SW
• Integrators used in: Enterprise System Management , DBMS support,
Serversplatforms , Clients support, Storage, Backup
• Resellers of : ESM products, Storage, backup SW

Pini Cohen’s work Copyright 2010 @STKI
Do not remove source or attribution from any graphic or portion of graphic 2

EAISOA Support Ratios
EAI SOA variations are very big:
• From static (old) messaging interface (MQ) to new and changing “SOA”
service
• How “thick” is the interface: 20 times a day to 20,000 a minute
• How involved are the applications developers?
• Example of service : “update flight details to web site”, “credit
scoring” , etc.
• How Yourcount?! Example: there is one big service “Retrieve document”
to Text here Your Text here
but this services is accessing 10 applications and 3 document
management environments. It also has several variationsaccess
methods. So what should be the count?!

Source: STKI

EAISOA Support Ratios
Number of Services/Interfaces supported by
Integration/ESB/SOA team FTE

Per FTE # of Services
25 percentile 37
Your Text here Median 100 Your Text here
75 percentile 125

Source: STKI


ESM (Enterprise System
Management) Ratios
ESM Ratios are very different from companies
implementing ESM solutions since the level of
implementation, internal processes , tools and
automation is very different.
The KPI itself –” per Servers “– is not ideal as well since
it doe not here indication to Routers, Storagehere
Your Text give Your Text devices,
“check readers”, etc.
Data point in the STKI survey 1 FTE per 1000 server. STKI
comment “close the project!”

Source: STKI

ESM (Enterprise System Management)
support ratio
Numbers of servers in Open (Win, Linux, Unix) covered by
ESM team (including BSM, CMDB, etc. – if implemented)
FTE member:
Per FTE # of Servers
25 percentile 179
Your Text here Your Text here
Median 362
75 percentile 608

This is an increase of 20% from last years data
Source: STKI


DBMS Support Ratios
DBMS support ratios metrics are not trivial:
• Per DBMS but sometimes there are several DBMS single
application or one DBMS for several applications
• Huge variety. In the same organization:
20 application per FTE for MSSQL (small applications)
1.5 applications per FTE for Oracle (core business)
• Applications DBMS vs. Infrastructure DBMS
• Sometimes part of the job is done internally and some by
the vendor (application producer)

Source: STKI


DBMS Support Ratios
Number of applications (in the Open) supported by
DBA FTE

Per FTE # of Applications
25 percentile 75
Your Text here Median 120 Your Text here
75 percentile 163

Source: STKI


Server Ratios - Windows
Windows Server growth is huge
Many clients claimed they are understaffed – not able
to perform the patches on time, capacity planning,
consolidation project is too slow, keeping track of all
changes,Text here
Your
etc. Your Text here

STKI observation – Virtualization has potential of
savings but must start with adequate resources
(staff).

Source: STKI

Server Ratios - Windows
 Number of Windows Servers (logical ) per System member

Per FTE Windows Servers
25 percentile 69 servers
Median 120 Servers
75 percentile 178 Servers
• Change from last year – about 20% increase
• Server is either physical or virtual
• This includes SBC (CitrixWTSJetro) support
 For development environment’s ratios can grow up to 600 Servers per FTE
 Organizations with 100% identical servers in branches can get ratios of
1:500 servers per FTE
Source: STKI

Server Ratios –Unix Linux
 Number of Unix (OS) and Linux servers per System member:

Per FTE Unix Linux Servers
25 percentile 10servers
Median 20 Servers
75
Your Text here percentile 53 Servers Text here
Your

 Roughly same ratios as last year’s data
 Good metric for Unix is hard to find:
• Per CPU (but there are machines with many virtual OS on each CPU)
• Per OS (but there are sometimes huge machines with 1 OS)
• Per physical server
Source: STKI

PC Support Ratios
Support per PC is not equal to Support per Employee
since there might be organizations with more PC and
Employees (some employees has more than one PC) or
vice versa (one PC is used for several employees working
in shifts). The difference is small.
Service desk ratios variation is related a lot to the
“application support” and even “business support”.

Applicationbusiness related support might be up to 30%
of service desk effort

Source: STKI


PC Support Ratios and TCO
2nd level support is dependent on geographical locations
and related devices (“check readers”)
PC Second Level support Ratios variation is very big since
in some organizations the field technicians are part of
new system implementation, some are responsible for
HW (and some not…)
Thin client reduces the need for 2 nd level support but

increases the need for infrasystem support
Is the SBC system part of System or PC ?!

Source: STKI

PC Support Ratios
 Support Per PC for FTE
Per FTE Service Second Third – Total
Desk Level Image Support
per PC
25 percentile 210 275 1368 100
Median 385 400 2000 160
Your Text here75 percentile 458 635 Your Text here
3635 222

Source: STKI
 Support per Employee for FTE
Per FTE Service Second Third – Total
Desk Level Image Support
per Empl.
25 percentile 200 250 1330 91
Median 300 404 1940 162
75 percentile 458 533 3467 185

Storage Ratios
 Many issues in storage ratios:
• What is Usable storage?
• Answer: after Raids and Storage needed for internal usage
• But it is not usable storage for applications – DRP, “cold copies”)
• Raid 1 vs. Raid 0 vs. Raid 5 (and other Raid types)
• VTL storage here
Your Text (more storage but helps operations!) Your Text here
• Backup operation is handled by several teams
• On January I had 100TB. On February I purchased another 100TB. What
does that mean about my ratios?


Storage Ratios

 Storage is the area where many clients complained they are
understaffed – not able to control the allocations, proactive
maintenance , new technologies
 Want to have better ratios? allocate each application highend
storage x4 of what was asked….

 STKI predicts – IT failures caused by Storage

Source: STKI

Storage Ratios
 Number of Raw TB and Usable TB per Storage Staff Member
FTE (including backup and DRP of storage):

Per FTE RAW Storage Usable Storage
25 percentile 75 TB 36 TB
Your Median
Text here 200 TB 92 Your Text here
TB
75 percentile 333 TB 221 TB

 About (unbelievable!) 100% increase from last years data
(Median Raw Storage capacity per FTE)
Source: STKI

Technologies Maturity Model DEV
2010 – Middleware and Development Trends

Business Value
Investment Semantic
AGILE
to make money Full SOA –
BPM Organization
Cut costs, Increase GUI
change
integration TDD IT Project
productivity
ESB Open Source Pure
Business
WPF ALM tools Project
EAI PaaS
Commodity IT SOA
Services ETL Governance
tools
Investment
for regulations

Using Implementing Looking

Technologies Maturity Model
2010– Enterprises System Management CMDB
Business Value
Investment
to make money

Cut costs, Increase
productivity End User IT Project
Application Experience RBA Pure
Monitoring Business
Project

Commodity IT BSM CMDB with
System
closed loop
Services Management
CMDB – change
Basic – management
Automatic
Investment discovery
for regulations


2010- Servers
Business Value
Investment
to make money IT Project
Pure

Cut costs, Increase Cloud Business
Server Project
productivity Servers
Virtualization
for Prod
Multi domain
Automation
Commodity IT Linux Server UnixMF
Legacy
Quantum
Services Servers consolidation
Computer
Specific
domain
Investment
for regulations Automation


2010– End Point Devices
Business Value
Investment
Mobile Desktop as
to make money a Service
Devices
MAC for the
Cut costs, Increase Business
Microsoft
Traditional IT Project
productivity BPOS
SBC for niche VDI Pure
Business
environment Application Project
virtualization
Commodity IT Office Windows 7
Services 2007
Software
Appliances
Investment
for regulations


2010- Storage
Business Value
Investment
to make money Sophisticated
CDP snaps for creating
environments
Cut costs, Increase
Dedup Green
productivity for Storage

Backup Storage
Thin Virtualization
Provisioning
Commodity IT
NAS and FCOE
Services SAN
Flash
Drives Cloud
Investment Email Storage
for regulations Archiving


Storage Size and Growth
in Selected Industries
Industry 2010 1Q Size Planned
RAW Growth per
year
Defense 500TB-4P 50%- 100%
Finance 400TB-1P 40% - 75%
Health 140TB-350TB 30%-50%
Manufacturing – 40TB-200TB 20%-50%
Retail
Telco 900TB-2.5 PETA 30%-50%
Governmental 10TB-30TB 25%-100%

High Tech 40TB-150TB 20%-30%


Israel Market Positioning Integration Brokers
SOA infrastructure

Vendors to Watch:
Magic
ezBlox Tibco IBM
Oracle
Local Support

Your Text here Your Text here Worldwide
Microsoft Leader

SoftwareAG

This analysis should be
used with its supporting
documents

Israeli Market Presence

Israel Market Positioning - ETL

Informatica

IBM
Local Support

Your Text here Oracle Your Text here
(OWB + ODI )

Microsoft

documents

Israel Market Positioning – Management
Frameworks

Vendors to Watch: CA
HP
Microsoft
as central
BMC
Local Support

console
IBM
Oracle as
Your Text here
central Your Text here
console

This analysis should be used
with its supporting documents


Israel Market Positioning – DBMS Open –
General Usage

Oracle

Microsoft
Local Support


IBM
This analysis should be used
with its supporting documents


Israel Market Positioning -Unix

HP
IBM
Many clients ask themselves about the future of SUN Oracle/
Local Support

SUN

documents

Israel Market Positioning – Industry Standard
Processors X86 including blades (Intel AMD)

Vendors to Watch: HP

Cisco IBM
Local Support

DELL

Oracle/
SUN
documents


Israel Market Positioning Desktops

Vendors to Watch:

HP
Apple
Local Support

Not rarely I hear – Lenovo
its allText here
Your the same! DELL Your Text here

Acer
White used with its supporting
boxes documents


Israel Market Positioning Laptops

Vendors to Watch:
Lenovo
HP
LG
Toshiba DELL
Local Support

Sony
Apple here
Your Text Your Text here Worldwide
Leader

documents


Israel Market Positioning High-end Storage
(total including MF)

EMC
Local Support

IBM HDS


HP
documents


Israel Market Positioning Midrange Storage
SCSI

EMC
Vendors to Watch:
NETAPP
IBM XIV N DS
DataDirect
Local Support

Networks

Your Text here
HP Your Text here
Midrange storage share is
rising on the expenses of
HDS highend storage

documents


Israel Market Positioning General Storage
Solution – starting point for general use
Leaders
EMC
NETAPP

HP
Local Support

Your Text here IBM XIV N DS Your Text here

HDS

documents


Israel Market Positioning Storage NAS

Vendors to Watch: NETAPP

HDS
Local Support

HP
EMC
Isilon
Systems

documents


Israel Market Positioning
(Enterprise Backup SW)

Backup to
Symantec
Cloud is an
option
Local Support

EMC
Your Text here IBM Your Text here

HP

documents

Market Status and Recommendations

Users are using these integrators (support, maintenance)
in ESM – Enterprise System Management BSM CMDB:

HP Malam-Team
Matrix
CA Your Text here Your Text here
Aman
Yana (Maraton)
IBM
Ness

Do not remove source or attribution from any graphic or portion of graphic 37 37


 Users are using these integrators (support, maintenance) in
DBMS open area:

Oracle
 Veracity
 Glasshouse
 Priority Text here Many smallgood integrators Your Text here
Your
in this area
 ACS
 Matrix
 Microsoft
 IBM
 Malam-Team many other exist



in Servers-Platform Open area:

HP
TEAMMalam EMET
IBM Your Text here Your Text here

WE
Harel Bynet
PenguinIT CCC



in Clients area:

One1 Malam-Team
Taldor
Calanit )excellence in migration projects) Text here
Your Text here Your
Dorcom
Omnitech
HP
Matrix
Hayun


Market Status and Trends

Survey has shown that these integrators are used:
(providers – from service point of view) in Storage area:

EMC
Netapp Text here
Your Your Text here

HDS
IBM Malam-Team Ankor Glasshouse
HP
WE


Market Status and Trends
Survey has shown that these integrators are used:
(providers – from service point of view) in backup area:

GlassHouse
IBM
HP Your Text here Your Text here

Emet


Selected ESM products and integrators

Selected products and Integrators
Team
Matrix / Malam Yana
IGS Tangram Ness Netcom AMAN CCC Bynet Techmind (Maraton) HeadON WE Ticomsoft Ludan SecureTeam In2it

CA x x x x

Tivoli x x x x (netcool) x x x x

HP x x x

BMC x x


Storage Selected Vendors and
SI’s in Israel
T EAM /
Malam/
Bezeq omnitech/ Glass
Int. ANKOR netcom WE House CCC Matrix Bynet EMET ONE1 T aldor Benefit Harel ELAD

EMC x x x x x x x X x
IBM x x x x x x x x x
HP x
Your Text here
x x Your Text here x
NETAPP x x x x x x x x

HDS x x x
Fujistu x


Selected Vendors and SI’s in Israel – Enterprise
B/R SW

Glass Team Real
Vendor EMET House Malam CCC Matrix Y ael Network ANKOR New Age Dorcom WE

HP DP x x x x
EMC Legato x
Symantec (NB) Text here
Your x x x x x Your Textx
x here
IBM TSM X x x


Summit 2010 Infra Ratios Positionning Integrators

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