Stki it staffing ratios 2018 v3

1. 1
STKI 2018 Ratios
• PC support
• Networking
• Storage
• Servers
• Data Center
• DBA
• Enterprise System Management (monitoring)
• Cyber per employees (non regulated organization)

2. 2
PC users per first level support staff member
Source: STKI

3. 3
PC users per second level support staff members (on site)
Source: STKI

4. 4
PC users per third level support staff member (build the image)
Source: STKI

5. 5
Employees per first level support staff member
Source: STKI

6. 6
Employees per second level support staff members (on site)
Source: STKI

7. 7
Employees per third level support staff members (build the image)
Source: STKI

8. 8
Employees per total support staff members
Source: STKI

9. 9
Hot ports (connected) per network staf members
Source: STKI

10. 1
0
Total ports per network staff member
Source: STKI

11. 1
1
11
Usable/Raw storage ratio
• Net Storage in this research – usable
for applications:
– After Raids
– After replication to DRP
– WithoutVTL’s
– The term “Usable storage” is tricky
since with snapsactives application
can see more storage then “Raw
storage”
Source: STKI

12. 1
2
12
Usable/Raw storage ratio
• Net Storage in this research – usable
for applications:
– After Raids
– After replication to DRP
– WithoutVTL’s
– The term “Usable storage” is tricky
since with snapsactives application
can see more storage then “Raw
storage”
Source: STKI

13. 1
3
13
Usable/Raw storage ratio
• Net Storage in this research – usable
for applications:
– After Raids
– After replication to DRP
– WithoutVTL’s
– The term “Usable storage” is tricky
since with snapsactives application
can see more storage then “Raw
storage”
Source: STKI

14. 1
4
14
Storage Ratios
• Number of Raw
TB and Usable TB
per Storage Staff
Member FTE
(including backup
and DRP of
storage):
Source: STKI

15. 1
5
15
Storage Ratios
• Number of Raw
TB and Usable TB
per Storage Staff
Member FTE
(including backup
and DRP of
storage):
Source: STKI

16. 1
6
16
Server Ratios - Windows
• Number ofWindows Servers
(logical ) per System member
– Server is either physical or virtual
– This includes SBCVDI
(CitrixWTSJetro) support
• For development environment’s ratios can
grow up to 700 servers per FTE
• Organizations with 100% identical servers
in branches can get ratios up to 1700
servers per FTE
• Sometimes (separate) virtualization team
gives services to both Windows and Linux
Source: STKI

17. 1
7
17
Server Ratios - Windows
• Number ofWindows Servers
(logical ) per System member
– Server is either physical or virtual
– This includes SBCVDI
(CitrixWTSJetro) support
• For development environment’s ratios can
grow up to 700 servers per FTE
• Organizations with 100% identical servers
in branches can get ratios up to 1600
servers per FTE
• Sometimes (separate) virtualization team
gives services to both Windows and Linux
Source: STKI

18. 1
8
18
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual

19. 1
9
19
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual

20. 2
0
20
Percent of ProductionWindows server from allWindows servers
Source: STKI
Server is either physical or virtual

21. 2
1
21
How many users are supported by SBC (Terminal ServerVDI) FTE
Source: STKI
Users and not concurrent users
Users might work completely on
SBC or partly (just deliver several
applications)
The heavy SBC users (above 7500
users) will have “mini team” of 3-
4 FTE
The rest of the users will have 0.5
to 1 FTE as part of the general
system team

22. 2
2
22
DBA Ratios
Number of open
applications (all instances
– dev, test, prod counted
as 1) supported by DBA
(very big variations…)
Source: STKI

23. 2
3
23
DBMS Support Ratios
Number of developers
(in the Open) supported
by DBA FTE
Source: STKI

24. 2
4
24
SOAESB ratio
“Interfaces” are defined
and architected
differently (example –
“unique customer data
interface” for all
applications vs. several
“customer data interface
per each application”)
Source: STKI

25. 2
5
25
ESM (Enterprise System Management)
support ratio
Numbers of servers in Open
(Win –prod , Linux, Unix)
covered by ESM team
(including BSM, CMDB, etc. –
if implemented)
MF AS/400 not included in
server count – significant bias.
Source: STKI

26. 2
6
26
Non regulated organizations: cyber security staffing
Source: STKI

27. 2
7
Non regulated organizations – PC users per cyber
security workforce
Source: STKI