This document provides staffing ratio benchmarks for various IT roles including PC support, security, networking, storage, servers, network operations center, database administration, business intelligence, enterprise resource planning, portals, and office of the CIO. For each role, typical ratios are given such as users per support staff, servers or applications supported per employee, and percentage of IT staff allocated to certain roles. The ratios are based on survey data and provide 25th, 50th and 75th percentile benchmarks to help organizations evaluate their own staffing levels.
The new Enterprise Management Associates (EMA) research study Big Data Impacts on Hybrid Infrastructure and Management study examined what types of IT monitoring data enterprises are collecting and analyzing with big data technology and how they leverage that analytics to improve IT management practices. These slides cover some of the findings.
IDG MarketPulse: Virtual Graphics Processing Unit (vGPU)jmariani14
Presented on behalf of Dell, VMware & NVIDIA.
The purpose of this survey is to better understand user experiences and challenges with demanding graphics applications in use today, in addition to deployment plans for virtualized graphics solutions. The survey explores the expected and experienced benefits of virtualized graphics solutions, as well as primary barriers to deployment.
DOES15 - Scott Prugh & Erica Morrison - Conway & Taylor Meet the Strangler (v...Gene Kim
Scott Prugh, Chief Architect, CSG International
Erica Morrison, Senior Manager Software Development, CSG International
In previous talks we discussed the last several years of a grass roots transformation at CSG. This focus was driven by Agile and Lean adoption and then beginning to tackle DevOps and flow of value optimization all the way to production.
Moving forward, we have adopted a shared principle based approach aligning development and operations leaders. This movement has not been without its struggles. Culture, Process and Technology limitations continue to be serious challenges for large enterprises trying to move closer to “Internet Speed”.
In this presentation we will discuss our goals to further accelerate our delivery and detail some of the principles we are using to align our vision and execution.
TIC-TOC: Disrupt the Threat Management Conversation with Dominique Singer and...SaraPia5
Threat Management, what it means, how Customers struggle with it, and your entry point for the discussion to be your Customer’s hero in solving their Threat Management problems. Even if you think you know what SIEM means, and especially if you don’t, this Webinar will educate you on the real world problem every Organization faces around Threat Management and the challenges with solutions. Esteemed experts from Cybraics, an industry leader in advanced Threat analytics, will walk us through the problem space, and clearly help you understand how they are differentiated in, and a disruption to, the Threat Management marketplace. Please have your questions ready for this dedicated time with Telarus VP of Biz DEV-Cybersecurity, Dominique Singer and Pete Nicoletti and Nate Grinnell of Cybraics, Inc
Great Lakes Oracle Conference (GLOC) Benefits of migrating to the Cloud- Me...ebreger
Even owners of Oracle Applications on-premise licenses can benefit from migrating to the Cloud: reduced cost, improved performance, compliance and security.
When you deploy Systems Director, it discovers all resources (platforms, OSs,
physical and virtual servers, voice and data networks, fault-tolerance clusters, storage devices
and SANs) and brings them under management…then discovers new resources any time you
add them to the system.
A survey of 200 Irish IT decision makers about cloud computing, April 2013.
Research conducted on behalf of Microsoft by Amárach Research.
The 2012 report is available here:
http://www.slideshare.net/amarach/microsoft-cloud-computing-research-april-2012
The new Enterprise Management Associates (EMA) research study Big Data Impacts on Hybrid Infrastructure and Management study examined what types of IT monitoring data enterprises are collecting and analyzing with big data technology and how they leverage that analytics to improve IT management practices. These slides cover some of the findings.
IDG MarketPulse: Virtual Graphics Processing Unit (vGPU)jmariani14
Presented on behalf of Dell, VMware & NVIDIA.
The purpose of this survey is to better understand user experiences and challenges with demanding graphics applications in use today, in addition to deployment plans for virtualized graphics solutions. The survey explores the expected and experienced benefits of virtualized graphics solutions, as well as primary barriers to deployment.
DOES15 - Scott Prugh & Erica Morrison - Conway & Taylor Meet the Strangler (v...Gene Kim
Scott Prugh, Chief Architect, CSG International
Erica Morrison, Senior Manager Software Development, CSG International
In previous talks we discussed the last several years of a grass roots transformation at CSG. This focus was driven by Agile and Lean adoption and then beginning to tackle DevOps and flow of value optimization all the way to production.
Moving forward, we have adopted a shared principle based approach aligning development and operations leaders. This movement has not been without its struggles. Culture, Process and Technology limitations continue to be serious challenges for large enterprises trying to move closer to “Internet Speed”.
In this presentation we will discuss our goals to further accelerate our delivery and detail some of the principles we are using to align our vision and execution.
TIC-TOC: Disrupt the Threat Management Conversation with Dominique Singer and...SaraPia5
Threat Management, what it means, how Customers struggle with it, and your entry point for the discussion to be your Customer’s hero in solving their Threat Management problems. Even if you think you know what SIEM means, and especially if you don’t, this Webinar will educate you on the real world problem every Organization faces around Threat Management and the challenges with solutions. Esteemed experts from Cybraics, an industry leader in advanced Threat analytics, will walk us through the problem space, and clearly help you understand how they are differentiated in, and a disruption to, the Threat Management marketplace. Please have your questions ready for this dedicated time with Telarus VP of Biz DEV-Cybersecurity, Dominique Singer and Pete Nicoletti and Nate Grinnell of Cybraics, Inc
Great Lakes Oracle Conference (GLOC) Benefits of migrating to the Cloud- Me...ebreger
Even owners of Oracle Applications on-premise licenses can benefit from migrating to the Cloud: reduced cost, improved performance, compliance and security.
When you deploy Systems Director, it discovers all resources (platforms, OSs,
physical and virtual servers, voice and data networks, fault-tolerance clusters, storage devices
and SANs) and brings them under management…then discovers new resources any time you
add them to the system.
A survey of 200 Irish IT decision makers about cloud computing, April 2013.
Research conducted on behalf of Microsoft by Amárach Research.
The 2012 report is available here:
http://www.slideshare.net/amarach/microsoft-cloud-computing-research-april-2012
Similar to STKI 2014 IT ratios for Israeli IT Data Centers (20)
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
Recommended for CDOs and all Data & Analytics Managers
The past 2 years have had a huge impact on organizations journeys to become data driven. Existing data architectures were disrupted; rigid structures and processes were questioned, and many data strategies were re-written.
On the one hand, the global pandemic emphasized the need for organizations to raise the bar, implement strategies, improve data literacy and culture, increase investments in data and analytics, and explore AI opportunities.
On the other, it also presented new challenges such as: the war for data talent and the wide literacy gap. Inadequate structures as well as outdated processes were exposed. Major changes in the data landscape (Data Fabric, Data Mesh, Transition to Data Clouds) will further disrupt existing data architectures and enhance the need for a new adaptive architecture and organization.
Recommended for CTOs, architects, IT Managers
COVID-19 has emphasized the fact that business agility and hence technology agility are the most if not the only factors for business success. However, technology agility in most IT departments is not the “strongest muscle”. Technology adoption of Cloud, Devops, Integration, Low-Code and Zero Trust are affecting all IT departments and even the entire organization. New
processes and relationships between the various branches of the IT department should emerge, forsaking old habits and technologies. New technologies and roles\responsibilities are taking their place.
Recommended for CXOs and all IT Managers
If COVID-19 has demonstrated anything it is that organizations can no longer rely on traditional long-term strategic direction-setting, in order to succeed and grow. Today, organizations need to be able to quickly identify changes and respond with speed.
Adaptive enterprises have the technical and organizational agility to do this. In this session, we will present the organizational structure, technologies and concepts that make up an adaptive organization and discuss topics such as: Concierge hyper-personalization services; Personalized (PBC) Business Capabilities; adaptive organizational structure; Centers of Excellence; center office; hyper-automation and data centric organizations.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
STKI 2014 IT ratios for Israeli IT Data Centers
1. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
How does the CIO deliver?
Staffing ratios
1
2. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
STKI Ratios TOC
• PC support
• Security
• Networking
• Storage
• Servers
• NOC
• Data Center
• DBA
• Enterprise System Management
• BI
• ERP
• Portal
• OCIO
2
3. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
3
PC Support Ratios
• Support Per PC for FTE
• Support per Employee for FTE
Total Support
per PC
Third – ImageSecond LevelService
Desk
Per FTE
100150025018825 percentile
1263200450315Median
247400056758975 percentile
Total Support
per Empl.
Third – ImageSecond LevelService
Desk
Per FTE
124150030022525 percentile
1523000438300Median
193400056747575 percentile
Source: STKI
4. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
4
Security personal ratio
• Number of Security personal in IT as percentage of total IT
employees:
Source: STKI
Security % IT personalPer FTE
2.2%25 percentile
3.6%Median
5%75 percentile
5. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
5
Networking active ports ratio
• Number of active ports divided to total ports:
Source: STKI
Active ports ratioPer FTE
62%25 percentile
67%Median
79%75 percentile
Networking
6. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
6
Networking personal ratio
• Number of active ports divided to network staff members (voice
+ data):
Source: STKI
# of active portsPer FTE
50025 percentile
1000Median
180075 percentile
Networking
7. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
7
Usable/Raw storage ratio
• Net Storage in this research – usable for applications:
After Raids
After replication to DRP
Without VTL’s
The term “Usable storage” is tricky since with snapshots application can see more storage
then “Raw storage”
• Slowly (but surely) the net/raw percentage is growing
RatioNETRAW
25%25 percentile
50%Median
70%75 percentile
Source: STKI
8. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
8
Storage Ratios
• Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and
DRP of storage):
• The ratios have increased dramatically. This means that storage staff is understaffed!
Source: STKI
Usable StorageRAW StoragePer FTE
75T148T25 percentile
128T350TMedian
301T575T75 percentile
9. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
9
Server Ratios - Windows
• Number of Windows Servers (logical ) per System member
Result is similar to last’s year
Server is either physical or virtual
This includes SBCVDI (CitrixWTSJetro) support
• For development environment’s ratios can grow up to 600 servers per FTE
• Organizations with 100% identical servers in branches can get ratios up to 1500 servers per FTE
Source: STKI
Prod Win ServersAll Win ServersPer FTE
55servers96 servers25 percentile
73 Servers117 ServersMedian
92servers145 Servers75 percentile
10. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
10
Percent of Production Windows server from all Windows servers
Percent of prod
servers
Per FTE
50%25 percentile
64%Median
73%75 percentile
Source: STKI
Server is either physical or virtual
11. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
11
Percent of SBC FTE vs. total FTE (system)
Percent of SBC FTE from
total System FTE
Per FTE
17%25 percentile
27%Median
38%75 percentile
Source: STKI
Organization with significant SBC (Terminal ServerVDI)
12. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
12
How many users are supported by SBC (Terminal ServerVDI) FTE
Users per SBC FTEPer FTE
33325 percentile
1271Median
300075 percentile
Source: STKI
Users and not concurrent users
Users might work completely on SBC or partly (just deliver several applications)
The heavy SBC users (above 7500 users) will have “mini team” of 3-4 FTE
The rest of the users will have 0.5 to 1 FTE as part of the general system team
13. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
13
NOC, Operators Ratio*
• Number of production servers per NOC person:
• Organizations will have generally 1 person in the day and 2 people at eveningnight (if organization is used to have changes during the night)
• Huge variety of NOC responsibility:
Look only at monitoring screens
Batch operations (both production Control-M, FTP, and infra such as backup)
Change management
Service desk during night
Physical room – electricity, cooling
• Mostly 7*24 withwithout Saturday
• In organizations with no NOC the Service Desk will have to look at the monitoring screens
• MF AS/400 not included in count
Source: STKI
Servers (win, linux, unix)Per FTE
73 servers25 percentile
108 ServersMedian
196 Servers75 percentile
14. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
14
Datacenter used space- production
• Net size of Datacenter vs. gross size of Datacenter
• When considering that at least 20% of DC room is needed to “move and breath” the
conclusion that 75% of organization has used all space in their DC!
Source: STKI
Percent of DC usedPer FTE
50%25 percentile
73%Median
81%75 percentile
15. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
15
DRP Datacenter space vs. Prod Datacenter space
• Net size of Datacenter vs. gross size of Datacenter
Source: STKI
Percent of DC usedPer FTE
28%25 percentile
41%Median
71%75 percentile
16. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
16
DBA Ratios
• Number of open applications (all instances – dev, test, prod
counted as 1) supported by DBA (very big variations… the
developer ratios might be better)
Source: STKI
# of applicationsPer FTE
1725 percentile
25Median
3775 percentile
17. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
17
DBMS Support Ratios
• Number of developers (in the Open) supported by DBA
FTE
Source: STKI
# of developersPer FTE
1025 percentile
16Median
2675 percentile
18. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
18
ADBA vs. DBA ratios
• What is the ratio of Application DBA from total DBA’s
(in the Open):
Source: STKI
ADBA/total DBAPer FTE
33%25 percentile
40%Median
50%75 percentile
19. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
19
ESM (Enterprise System Management) support ratio
• Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (including BSM,
CMDB, etc. – if implemented)
• MF AS/400 not included in server count – significant bias. Best metric is “per CI
monitored…”.
• Data about “not capable ESM teams – above 1000 servers per FTE” not included
# of Servers (all)Per FTE
22725 percentile
412Median
48575 percentile
Source: STKI
20. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Average Israeli ratio: BI/DW is 6% of IT department (compared to 4.3%
abroad – source: Computer Economics)
An average of 8 DW/BI employees in Israeli organizations
Insourcing trend continues
But organizations will look for outside help in analytics
Israel – DW/BI Staffing ratio
21. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Average size of Israeli ERP department:
15 employees
Clear link between degree of customizations, nature of implementation
and size of ERP staff (next slides)
Average ratio ERP staff / ERP users: 1: 52 – 1:80
Ratio abroad: 1:31 in multiple versions installations, 1:40 for single version
installation (Source: Computer Economics)
ERP Staffing ratios in Israel
22. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
ERP Staffing is (still) an issue
On average, the ERP staff accounts for 10% of the
total IT staff
23. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Size of ERP department depends on:
מעט(10%>)
37%
משמעותי(20%<)
38%
בינוני(20%-10%)
25%
בחבילה שנעשו השינויים מידת
Source: STKI
24. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
And on type of use:
ליבתי
37%
אדמיניסטרטיבי
50%
וגם גם
13%
היישום אופי-
ליבתיאדמיניסטרטיבי או
Source: STKI survey
25. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Portal staffing ratio
On average, the Portal staff accounts
for 5.3% of the total IT staff
ה אגף תחת יושב הארגוני הפורטל תחום האם-IT
אגף תחת או/בארגון עסקית מחלקה?
26. STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
OCIO Staffing Ratio
•Average size of Israeli OTC department: 3-7
•~3 % of IT staff (between 0.5% - 10%!)
•Compared to ~7-14.6% in global orgs
26
OCIO department has doubled in recent years