Summer A. Little is seeking a challenging position utilizing her strong customer service skills. She has over 5 years of experience in customer service roles at Ross Stores and Global Financial, where she resolved customer complaints by phone and ensured high quality customer interactions. She also has volunteer experience assisting with a summer camp program. Little holds a Bachelor's Degree in Arts from the University of Memphis and is proficient in Microsoft Office.

1. Summer A. Little
4631 Peppercorn Drive
Arlington, Tennessee 38002
(901)653-9934
Email: salittle@memphs.edu
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Objective: To secure a challenging position with an aggressive firm where my customer
service skills will be an asset to the continued growth and development of a major corporation.
Work Experience
Customer Service/Sales Associate, Ross Stores, Memphis, Tennessee
February 2014-Present
 Maintains good quality customer service at all times
 Ensures proper merchandise presentation is maintained in accordance with
company standards
 Execution of cashier responsibilities within in company policies and procedures
 Responsible for controlling shortage through personal awareness and compliance
with company standards and theft deterrents
 Additional tasks and responsibilities as assigned by store management
 Act as front in Supervisor
 Responsible for answering incoming calls to resolve customer complaints
Call Center Rep./Customer Service-Volunteer, Global Financial, Memphis, Tennessee
Jan 2011-February 2014
 Key responsibilities include meeting service levels & response time objectives of
phone calls, emails, and other communication methods
 Responsible for connecting with a caller, servicing a caller, suggesting solutions
to a caller, placing a caller on hold, offering a call back, resolving difficult
situations and ending a call
 Ensures that all interactions with members and prospective members are handled
professionally, accurately and with high quality and performance standards;
ensuring optimal customer service, integrity, and profitability
 Supports all mortgage company’s campaigns and makes outbound service and
sales calls
Volunteer, Greenlaw Community Center, Memphis, Tennessee
May 2009-Aug 2010
 Call role for incoming students
 Answer telephones, provide information to parents about the summer camp
 Chaperone all camp students to outside outings
 Gave out gym equipment and uniforms for the camp teams

2. E d u c a t i o n
University of Memphis -Bachelor Degree in Arts-May 2015
Houston High School-May 2011
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint)