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Student Presentation Sample (Netflix) -- Information Security 365/765 -- UW-Madison
The document discusses Netflix’s evolution and operational strategies, highlighting its strong emphasis on security through automation and a cloud-based infrastructure. It details user authentication, device authorization, and encryption measures used to protect both company and customer data. Furthermore, it reflects on Netflix's approach to regulatory compliance, BYOD policies, and the significance of continuous education on security for employees.
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Student Presentation Sample (Netflix) -- Information Security 365/765 -- UW-Madison
- 1. Team 3 Dan Tan DerekWeisman Leah Wetzel Shuruthy Yogarajah Tyler Stump Vanessa Voss
- 2. “Netflix is theworld’s leading Internet television network with over 86 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films.”
- 3.
- 4. Yesterday - Netflixannounces ‘Download and Go’ https://www.youtube.com/watch?v=7Bkz5awx wYk
- 5. • Netflix wasinvented after Blockbuster charged co-founder, Reed Hastings, a $40 late fee on his ‘Apollo 13’ rental • Netflix envelopes are rectangular because square envelopes cost more to mail via USPS. If these envelopes were square, it would have cost Netflix an additional 225M to mail DVDs in 2011 • Netflix gathers data from BitTorrent and other illegal pirating sites to determine which content they will purchase for distribution via their streaming service Fun Facts
- 7. Security Tools • Everyfew months, Netflix unveils a new security tool • These started with Security Monkey and include FIDO (Fully Integrated Defense Operation), Lemur, and Sleepy Puppy • Coming soon is Dirty Laundry as the tenth security release
- 8. Power of Automation •Being such a large company, Netflix needs to find ways to move faster when dealing with security threats • Their solution is automation • Automation helps them identify compromised accounts, respond to security incidents, and monitor security configurations in a way that is much quicker than a manual approach • Security personnel are alerted when an issue is detected • That way, personnel aren’t bogged down by being alerted to every minuscule change in the system
- 9. Open Company • NoBYOD Policy • OSS (Open Source Software) for a large amount of their software and tools • Also have looked into innovative physical security
- 11. Information Security • Theseare two-fold • Netflix has both their company data to protect as well as the information of their customers • Company that is completely cloud based
- 12. • Netflix isproactive instead of reactive • Search for compromised accounts on sites like Pastebin in order to protect their users • Collaboration between engineers and product deployment (DevOps) • Allows issues to be communicated earlier before they become a serious problem
- 14. Getting Access toMovies • 5-step process • User Authentication - Makes sure that the viewer is indeed a Netflix subscriber and has the right playback privileges • Device Authorization - Identify the device that the user is playing from, and to ensure that the limit of six is not exceeded
- 15. • Instruction Fetching- The player gets information from the Netflix servers about how to play the movie, and where to get the files (only happens after device is authorized) • License Acquisition - Controls DRM-encoded video and audio files. – It is the last security step before playback can begin, basically getting license to decrypt the video. • Playback - Playback can finally take place once these constraints have been enforced. The player talks directly to the Netflix Streaming servers, which in turn assume that all security concerns have already been taken care of by the other components. • PROBLEM? Race Condition. Once you reach the playback session, Netflix assumes that everything is safe. (similar to the angry bird reference) Attached from“Lecture Five and Six”, Nicholas Davis
- 17. Layers of Security •Requests user authentication before playing the video • Only allowing a maximum of six playback devices per account • Encrypts the video content • Providing unique decryption keys per movie and device
- 18. How do theydo that? • The security checks take place over the duration of the playback experience, and delegated to several different Netflix components and servers, each with distinct responsibilities. (Segregation of duties) • Microsoft Silverlight prevents cross-site scripting and makes sure that the player only talks to Netflix servers • Microsoft DRM component gets an individualized key for each player and coordinates with the License server to acquire keys that are unique to the movie and the player
- 19. What’s so GREATabout these different servers? • Information is shared between these different servers via cookies • By delegating tasks, these servers and client components can focus on the particular constraints that they have to enforce, and assume that other constraints are checked somewhere else • Security on each of these servers can be tightened as desired, when Netflix detects a breach at a particular point • The encryption of the video files ensures that only players with decryption algorithm (Netflix player) can view them • If one of those decryption keys is compromised then the security threat is minor, because the keys are individualized and can only be used by one player
- 21. Location • Los Gatos,California – Floods, earthquakes, tropical storms • Railroad Tracks • Highway
- 22. Exterior • Light Posts •Sidewalks • Landscape • Walls • Road Entrance • Cameras
- 23. Interior • Glass Wallsand Doors – Territorial Reinforcement • Cameras • Front Desk Employee – Natural Surveillance
- 24. Mobile Access • FromKeyfobs to Smartphones – Digital key • Have to know… – Phone can be used as key – Passcode to the phone – How to activate the key with the app
- 26. Automatic Approaches • SecurityMonkey – Monitors internal security configurations • Scumbler – Automatic web searches • Fully Integrated Defense Operation – Automatic incident response
- 27. Detecting the Host •Problem – With FIDO, there hasn’t been a focus on detecting the host • Suggestion – Timely DNS Resolution
- 29. HTTPS • HTTP vs.HTTPS • Encryption is critical for ensuring safe communication – and personalized communication
- 30. MLS • MLS isthe Best • Superior flexibility for cross-communication
- 31. The Future • OfflineMode?!? • Potential Problem: data gaps?
- 33. AWS Outage • Cloudcomputing
- 34. • What wentwell? – Multiple zones – hot zones – S3 storage • What failed? – Manual operations – shifting services out of zones – ELB Load Balancing – servers down? Service lost!
- 35. • Chaos Monkey –Constant simulated failures so that Netflix systems know how to react • Chaos Gorilla – Total service failure as opposed to smaller, localized breaches
- 37. Restrictive Legal, Regulatory,and Compliance • Financial – Securities Exchange Act of 1934 – Sarbanes Oxley • Payment Processing – PCI DSS (Payment Card Industry Data Security Standard) Compliance (Same) • Content, IP, Licensing, Distribution – Licensing contracts with TV Shows, Networks, and Studios • 10/18/2016 - Relativity Media sued Netflix for breach of contract and libel • NOT subject to Federal Communication Commission (FCC) regulation – FCC - “It is outside of open internet.”
- 38. Netflix’s Response toRegulation and Compliance • 2012 – Formed Political Action Committee ‘FLIXPAC’ – Net Neutrality – Bandwidth Caps – Usage-based Billing (Canada) – VPPA, Video Privacy Protection Act (US) • Supported 2012 Amendments, which allowed video rental companies to share rental information on social networking sites, with customer permission
- 39. Protective Legal, Regulatory,and Compliance • Proprietary Intellectual Property – Protected by Patent, Trademark, Copyright, Trade Secret Laws, Confidentiality Agreements • Stop Online Piracy Act (SOPA) • Protect IP Act (PIPA) • Computer Fraud and Abuse Act (CFAA)
- 41. Application Overview • DataCollected by the App: – Sign Up - Personally Identifiable Information (Name, Postal Address, Email Address, Telephone Number) – Payments - Payment Information (Credit Card Number, Expiration, Security Code) – User Preferences/Profiles - Reviews, Ratings, Account Settings – Use Data - • Interactions with User Interface and Advertising • Computer, device, and software data • Title selections, watch history, search queries
- 42. Application Security • ApplicationSecurity Best Practices: – Container-based development > simplified development experience – NetflixEverywhere Global Architecture> service availability, latency, data replication, compute capacity, and efficiency – HTTPS > secure video streams – Integration with Amazon Web Services • S3 > Big Data • Simple Email Service > Customer Emails • ECS > Container Scheduling, Execution, and Integration – Netflix is committed to open source. • Big Data, Build and Delivery Tools, Common Runtime Services and Libraries, Content Encoding, Data Persistence, Insight, Reliability, Performance, Security, User Interface
- 43. External Security • ExternalSecurity Considerations – Device – Browser – Internet Service Providers – 3rd Parties 10/14/16 - “As part of our regular security monitoring, we discovered that credentials that match your Netflix email address and password were included in a release of email addresses and passwords from a breach at another company.”
- 44. Availability is aPriority • On Integrity/Confidentiality: – “We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.” • On Availability: – “ Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.”
- 46. • Current NetflixOperations Security in place to monitor day to day work and use are: – Creating and maintaining user accounts and access for data access – Carrying out security assessments – Limiting excessive customer data • Customer name and billing Information aka credit card numbers- Sensitive Customer Data – Service Level Agreement with third party operations provider--Indicating acceptable and unacceptable performance and recovery baseline agreements in the case of a breach within Netflix customer data from the third party • Sensitive customer data is also maintained in third parties used in Operations for Netflix, one of their third parties is Amazon Web Services (AWS)
- 47. • No threatshave CURRENTLY been discovered at Netflix concerning Operations Security • Periodic Vulnerability Testing – Check for new threats – Confirm old threats – Helps evaluate company's security posture
- 49. • Moved fromvertically scaled operation (data centers) to horizontally scaled highly reliable system (cloud) – August 2008 - Netflix Database Corruptions stops operations, could not ship DVDs – January 2016 - Netflix operates completely on cloud • 7 Year process to finally finish – 8 times as many streaming members – Cloud has supported the rapid growth – Elasticity of Cloud allows Netflix to add thousands of virtual servers and create storage – Cloud cost per streaming is way cheaper then in a data center – Can Now Stream Netflix Worldwide
- 50. • There werea number of outages in data centers---reason for moving to cloud BUT there were outages in cloud as well – Christmas Eve of 2012 – Had issues with AWS that routes network traffic to Netflix – Now resolved
- 52. BYOD • Netflix wantsto maintain a corporate culture that is based off of freedom and trust • Do not incorporate BYOD security or Mobile Device Management (MDM) software and policies • Netflix does not want to govern employee owned devices • Their tactic is to only protect the data • Believe that extreme IT security actions will lead to under the table action by employees
- 53. Threats • Information getstransferred where it should not be - lost devices, memorized passwords, malware infections • How will they address security concerns without containerization and virtualization through MDM
- 54. Problems and SuggestedChange • Problem: – Employees may not be aware of the correct rules and standards in which to abide for BYOD and therefore information may end up in the wrong hands if employees are not correctly education • Suggestion for change: – Set guidelines and educate employees of BYOD expectations as a part of training and then expect employees to follow through. Explain it is just a part of the process of using BYOD – Should not interrupt the corporate culture of trust and freedom by educating employees
- 55.