The document is a presentation about strategic IT planning given by Peter Henley at a WSCPA Business & Industry Conference in May 2007. It discusses developing an IT strategy that is integrated with the business strategy and acts as an accelerator to help accomplish organizational goals. It provides an overview of assessing current IT, developing an IT mission statement, identifying initiatives and metrics to translate the plan into results that increase productivity and business performance.
This document discusses the concept of "Perpetual Experience" which aims to combine customer, employee, and digital experiences. It is authored by Carl Lyon and published by The QoE Group. The document is divided into several parts that discuss topics like disruption, responding to disruption, developing the methodology, and delivering on methodologies. It also includes sections on perpetual thinking, experience journeys, incubation hubs, and using the perpetual experience methodology for people experiences in digital work environments.
Stay Agile and Competitive with Supplier DiversityScout RFP
Join this this session and hear from Nimfa Delos Santos, Manager of Travel and Purchasing at Zappos,
Linda Chuan, co-founder of Silicon Valley Sourcing Leaders, and Kathleen Wong, Program Manager, Supplier Corporate Responsibility at Adobe, on how their innovative companies have improved business performance with a
focused approach to supplier diversity.
Creating more time apps that create efficiencies Intuit Inc.
The document discusses apps that can help accounting professionals and their clients. It provides advice from several panelists on selecting and implementing apps. The panelists recommend choosing a few key apps that integrate with your main bookkeeping software, becoming an expert in those apps, and ensuring apps provide value for both clients and accountants. They also stress the importance of training clients and staff to properly use any new apps.
How to Coach for Creativity & Service ExcellenceKaiNexus
Karyn Ross presented on how to coach for creativity and service excellence. She discussed that peak service experiences are what customers want now and organizations need to deliver. Creativity involves combining knowledge in new ways to solve problems differently. Coaching develops creativity and problem-solving skills better than traditional training by having learners try new things with support daily. Coaching questions using Toyota Way principles can help turn creative ideas into reality to improve customer service.
The document discusses effective strategies for high-volume hiring during the current labor shortage. It provides an overview of the labor market challenges facing Advantage Solutions' high-volume recruiting efforts for Costco. Speakers then explore approaches for rethinking candidate personas, optimizing job postings, balancing quantity and quality of hires, and leveraging programmatic technology and data analytics to improve hiring volumes. The final section focuses on using data-driven insights to streamline processes and reduce applicant friction.
Cielo's 2016 Talent Rising Summit - Innovating Talent Acquisition in a World ...Cielo
The world continues to change at a rapid pace, with industry after industry being disrupted by technological advancement. But something different is happening from a human capital perspective.
1. Work and workplaces are changing due to shifting employee demographics, expectations, the changing nature of work, and a changing world. Millennials will make up the majority of the global workforce in the coming years and have different expectations than previous generations.
2. These changes mean that organizations are becoming more human-centered and focused on teams, collaboration, and empowering employees. Jobs will require more creativity, passion, and soft skills. Companies will also need to listen to employees more through continuous feedback.
3. In the future, all employees may take on more of an entrepreneurial mindset and ownership over their work, similar to a CEO, as organizations adapt to a changing world, technology, and
The document is a presentation about strategic IT planning given by Peter Henley at a WSCPA Business & Industry Conference in May 2007. It discusses developing an IT strategy that is integrated with the business strategy and acts as an accelerator to help accomplish organizational goals. It provides an overview of assessing current IT, developing an IT mission statement, identifying initiatives and metrics to translate the plan into results that increase productivity and business performance.
This document discusses the concept of "Perpetual Experience" which aims to combine customer, employee, and digital experiences. It is authored by Carl Lyon and published by The QoE Group. The document is divided into several parts that discuss topics like disruption, responding to disruption, developing the methodology, and delivering on methodologies. It also includes sections on perpetual thinking, experience journeys, incubation hubs, and using the perpetual experience methodology for people experiences in digital work environments.
Stay Agile and Competitive with Supplier DiversityScout RFP
Join this this session and hear from Nimfa Delos Santos, Manager of Travel and Purchasing at Zappos,
Linda Chuan, co-founder of Silicon Valley Sourcing Leaders, and Kathleen Wong, Program Manager, Supplier Corporate Responsibility at Adobe, on how their innovative companies have improved business performance with a
focused approach to supplier diversity.
Creating more time apps that create efficiencies Intuit Inc.
The document discusses apps that can help accounting professionals and their clients. It provides advice from several panelists on selecting and implementing apps. The panelists recommend choosing a few key apps that integrate with your main bookkeeping software, becoming an expert in those apps, and ensuring apps provide value for both clients and accountants. They also stress the importance of training clients and staff to properly use any new apps.
How to Coach for Creativity & Service ExcellenceKaiNexus
Karyn Ross presented on how to coach for creativity and service excellence. She discussed that peak service experiences are what customers want now and organizations need to deliver. Creativity involves combining knowledge in new ways to solve problems differently. Coaching develops creativity and problem-solving skills better than traditional training by having learners try new things with support daily. Coaching questions using Toyota Way principles can help turn creative ideas into reality to improve customer service.
The document discusses effective strategies for high-volume hiring during the current labor shortage. It provides an overview of the labor market challenges facing Advantage Solutions' high-volume recruiting efforts for Costco. Speakers then explore approaches for rethinking candidate personas, optimizing job postings, balancing quantity and quality of hires, and leveraging programmatic technology and data analytics to improve hiring volumes. The final section focuses on using data-driven insights to streamline processes and reduce applicant friction.
Cielo's 2016 Talent Rising Summit - Innovating Talent Acquisition in a World ...Cielo
The world continues to change at a rapid pace, with industry after industry being disrupted by technological advancement. But something different is happening from a human capital perspective.
1. Work and workplaces are changing due to shifting employee demographics, expectations, the changing nature of work, and a changing world. Millennials will make up the majority of the global workforce in the coming years and have different expectations than previous generations.
2. These changes mean that organizations are becoming more human-centered and focused on teams, collaboration, and empowering employees. Jobs will require more creativity, passion, and soft skills. Companies will also need to listen to employees more through continuous feedback.
3. In the future, all employees may take on more of an entrepreneurial mindset and ownership over their work, similar to a CEO, as organizations adapt to a changing world, technology, and
Cielo's 2017 Americas Talent Rising Summit - Day 1 DeckCielo
This document is a summary from a Cielo, Inc. summit on talent acquisition. It discusses measuring quality of hire through meaningful metrics unique to each company and role. Quality of hire is influenced by levers like employee value proposition, workforce planning, and onboarding. The summit sought to learn attendees' current and aspired quality of hire metrics and influencing levers to improve talent acquisition.
Guiding the Product: One Single Source of Truth for SourcingScout RFP
High adoption. Rapid time-to-value. Enjoyable experience. That’s the Scout way -- and this empowers Sourcing teams, business stakeholders, and suppliers to transform the way they work together. Scout’s co-founders will take the stage to unveil new innovations for customers and define what this means for the future of Sourcing and Procurement.
This document discusses leveraging diversity and inclusion for talent acquisition breakthroughs. It argues that a diverse mix of talent leads to innovation and improved business outcomes. Companies with more gender and ethnic diversity have shown higher revenue, profits, and returns on equity. The document advocates moving from counting demographic categories to focusing on how diversity and inclusion create business value through the best mix of talent, full engagement, and breakthrough innovations. It provides examples of how to design an inclusion strategy and ecosystem to change organizational culture and generate sustainable results. Leaders are encouraged to make the most of diversity and inclusion for elevating talent acquisition.
Talent Acquisition Research - A Look Back and a Look Ahead Cielo
The document summarizes trends in talent acquisition based on research from over 1,000 organizations. Key points discussed include:
- Talent availability is a top concern for CEOs and many are rethinking their strategies.
- Common talent acquisition challenges include increasing business pressures, new technologies, transparency, and the gig economy.
- Companies are focusing more on screening candidates early, internal mobility, communication, and referrals.
- The talent acquisition process is being broken into three stages: attract, recruit, and onboard.
- Recruiters are taking on new roles like data analysis and innovation in addition to core responsibilities like communication and scheduling.
- Areas that need improvement include quality of hire, mobile optimization, veteran
Empired Convergence 2017 - The Modern Digital WorkplaceEmpired
This document discusses how a modern digital workplace can engage, empower and enable employees. It summarizes that engaged employees feel connected and drive innovation, while disengaged employees undermine the workplace. The document then outlines tools like virtual assistants, learning platforms, social networks and analytics that can help create an effective and productive digital workplace by addressing employees' needs to feel heard, effective, included, valued and able to grow. It stresses the importance of the employee experience and developing a business case to prove the value of investing in a modern digital workplace.
"How Opinary grew from a side-project to 70 million users" by Cornelius Frey,...TheFamily
Opinary started from a deep frustration: the difficultly to gauge public opinions on current issues online. So Cornelius Frey and his co-founders built embedded tools for publishers to measure just that. It was a hit and they started making revenues from an early point. Today, Opinary is used by millions of users in the newsrooms of +60 publishers in Germany, UK, and the US. Starting in 2013 as a bootstrapped side-project, the startup just closed a €3M series A.
In this presentation, Cornelius explains how bootstrapping allowed him to build a project out of passion, giving him the freedom to make the mistakes & choices he did. He shares how you can achieve financial independence fast if you focus on the right things ;)
This document outlines the roles and responsibilities of a CEO at Front. The CEO has four main responsibilities: financial safety, product leadership and strategy setting, culture upkeep, and executive hiring. For each responsibility, examples are given of specific tasks completed by the CEO, such as fundraising meetings, product testing, candidate interviews, and advising on hiring. Additional roles of the CEO include serving as manager to direct reports, being the public face of the company through presentations and podcasts, facilitating internal communications, and making strategic decisions when others cannot. A significant amount of the CEO's time is also spent on emails and self-improvement.
Discover the Predictive Index System. Increase sales, attract the right talent, and lower turnover. Contact Steve Caldwell for a free evaluation for your business.
How to Modernize Your Data Strategy to Fuel Digital TransformationBrainSell Technologies
Learn how setting up a solid data foundation will position your company for predictable growth and scale by leveraging all the insights at your disposal.
This document summarizes the presenter's 1-year placement at Experian Data Quality. It provides an overview of their role in finance and processing orders and royalty returns. It describes key events during the placement including system implementations and an acquisition. Challenges are outlined relating to these events along with how the presenter helped address issues. Feedback received praising the presenter's work ethic and reducing risk to the business is also summarized.
Tearing Down Silos with Collaboration Tools Krissy Espindola, T-Mobile Director KM & Social Customer Support, and Christopher Morace, Jive Software Chief Strategy Officer, team up to present at the Seattle Evanta CIO Summit.
From Misunderstood to Celebrated: How to Make Executives Care About Digital A...Jacques Warren
Presentation I gave in London in 2010 at the Webtrends Engage event. Often hearing digital analysts complain that nobody seems to care about their reports, I tackle two fundamental causes: lack of understanding of business performance measurement by analysts, and use of jargon.
How to conduct a KPI definition project in Digital Marketing. My proven methodology built through 10 years of working with organizations from many industries.
BCS Elite Leeds - Leading IT-enabled Innovation 23 March 2012Lead & Transform
This document discusses innovation and how IT can enable and lead innovation efforts. It provides examples of how different organizations have used IT to maximize R&D investment, turn data into useful information, and help business colleagues innovate. The document advocates that successful innovation engages various groups, requires a toolkit and experimentation, is open and collaborative, has clear sponsorship, requires diversity, and requires IT leadership aligned with business strategy.
Pykih is a two year old data analytics and visualization firm based in Mumbai with 6 full-time employees and 3 interns. They build dashboards, data visualizations, heat maps, and infographics to help clients in 6 countries with tasks like monitoring, reporting, and data discovery. Examples include visualizations to help a services firm match employees to projects and help journalists verify statements with data. Pykih aims to make the consumption of analytics and data simple through their visualizations.
Cielo's 2018 Talent Rising Summit: The Next Frontier of Talent AcquisitionCielo
This document discusses the future of talent acquisition and how artificial intelligence (AI) will transform the recruitment process. It describes how AI is currently used for tasks like candidate matching, augmented writing, chatbots, and information augmentation. The document also analyzes the recruitment process and estimates what stages are high, medium, or low opportunities for intelligent automation using AI. Finally, it addresses risks and barriers to adopting AI in recruitment, such as brand damage, losing the personal touch, compliance issues, and return on investment challenges.
This document discusses the importance of measuring online engagement metrics strategically and for the right reasons. It cautions against measuring for measurement's sake and outlines some principles for effective measurement. Key metrics like KPIs should be SMART (specific, measurable, attainable, relevant, and timely) and linked to organizational goals like improving customer retention and experience rather than just hitting targets. The focus should be on continuous quality improvement through iterative design informed by user data and feedback.
Netforte is a consulting firm that provides business, operational, and IT services to help clients work more efficiently and solve problems. It aims to deliver exceptional customer service above its competitors. The presentation discusses Netforte's vision, history of growth since 2006, strategy of focusing on customer outcomes, services in business consulting, IT, and training, social agenda, and future plans to expand offerings and thought leadership. It promotes Netforte's ability to help clients achieve service excellence and solve challenges of customer satisfaction, employee engagement, and consistent results delivery.
Getting elephants to dance - Wie etablierte Unternehmen erfolgreiche Accelera...Corporate Startup Summit
Das Duo Andreas Harting und Oliver Kempkens wird aufzeigen, warum es neben einigen positiven Beispielen von Corporate Accelerators auch schlecht funktionierende Projekte gibt, die oftmals auch an kulturellen Barrieren zwischen etablierten Unternehmen und jungen Startups scheitern. Weiterhin gehen sie darauf ein, wie etablierte Unternehmen sich mit „Co-Creation“ die Innovationskraft der Startups zu nutze machen und Talente an sich binden können.
Cielo's 2017 Americas Talent Rising Summit - Day 1 DeckCielo
This document is a summary from a Cielo, Inc. summit on talent acquisition. It discusses measuring quality of hire through meaningful metrics unique to each company and role. Quality of hire is influenced by levers like employee value proposition, workforce planning, and onboarding. The summit sought to learn attendees' current and aspired quality of hire metrics and influencing levers to improve talent acquisition.
Guiding the Product: One Single Source of Truth for SourcingScout RFP
High adoption. Rapid time-to-value. Enjoyable experience. That’s the Scout way -- and this empowers Sourcing teams, business stakeholders, and suppliers to transform the way they work together. Scout’s co-founders will take the stage to unveil new innovations for customers and define what this means for the future of Sourcing and Procurement.
This document discusses leveraging diversity and inclusion for talent acquisition breakthroughs. It argues that a diverse mix of talent leads to innovation and improved business outcomes. Companies with more gender and ethnic diversity have shown higher revenue, profits, and returns on equity. The document advocates moving from counting demographic categories to focusing on how diversity and inclusion create business value through the best mix of talent, full engagement, and breakthrough innovations. It provides examples of how to design an inclusion strategy and ecosystem to change organizational culture and generate sustainable results. Leaders are encouraged to make the most of diversity and inclusion for elevating talent acquisition.
Talent Acquisition Research - A Look Back and a Look Ahead Cielo
The document summarizes trends in talent acquisition based on research from over 1,000 organizations. Key points discussed include:
- Talent availability is a top concern for CEOs and many are rethinking their strategies.
- Common talent acquisition challenges include increasing business pressures, new technologies, transparency, and the gig economy.
- Companies are focusing more on screening candidates early, internal mobility, communication, and referrals.
- The talent acquisition process is being broken into three stages: attract, recruit, and onboard.
- Recruiters are taking on new roles like data analysis and innovation in addition to core responsibilities like communication and scheduling.
- Areas that need improvement include quality of hire, mobile optimization, veteran
Empired Convergence 2017 - The Modern Digital WorkplaceEmpired
This document discusses how a modern digital workplace can engage, empower and enable employees. It summarizes that engaged employees feel connected and drive innovation, while disengaged employees undermine the workplace. The document then outlines tools like virtual assistants, learning platforms, social networks and analytics that can help create an effective and productive digital workplace by addressing employees' needs to feel heard, effective, included, valued and able to grow. It stresses the importance of the employee experience and developing a business case to prove the value of investing in a modern digital workplace.
"How Opinary grew from a side-project to 70 million users" by Cornelius Frey,...TheFamily
Opinary started from a deep frustration: the difficultly to gauge public opinions on current issues online. So Cornelius Frey and his co-founders built embedded tools for publishers to measure just that. It was a hit and they started making revenues from an early point. Today, Opinary is used by millions of users in the newsrooms of +60 publishers in Germany, UK, and the US. Starting in 2013 as a bootstrapped side-project, the startup just closed a €3M series A.
In this presentation, Cornelius explains how bootstrapping allowed him to build a project out of passion, giving him the freedom to make the mistakes & choices he did. He shares how you can achieve financial independence fast if you focus on the right things ;)
This document outlines the roles and responsibilities of a CEO at Front. The CEO has four main responsibilities: financial safety, product leadership and strategy setting, culture upkeep, and executive hiring. For each responsibility, examples are given of specific tasks completed by the CEO, such as fundraising meetings, product testing, candidate interviews, and advising on hiring. Additional roles of the CEO include serving as manager to direct reports, being the public face of the company through presentations and podcasts, facilitating internal communications, and making strategic decisions when others cannot. A significant amount of the CEO's time is also spent on emails and self-improvement.
Discover the Predictive Index System. Increase sales, attract the right talent, and lower turnover. Contact Steve Caldwell for a free evaluation for your business.
How to Modernize Your Data Strategy to Fuel Digital TransformationBrainSell Technologies
Learn how setting up a solid data foundation will position your company for predictable growth and scale by leveraging all the insights at your disposal.
This document summarizes the presenter's 1-year placement at Experian Data Quality. It provides an overview of their role in finance and processing orders and royalty returns. It describes key events during the placement including system implementations and an acquisition. Challenges are outlined relating to these events along with how the presenter helped address issues. Feedback received praising the presenter's work ethic and reducing risk to the business is also summarized.
Tearing Down Silos with Collaboration Tools Krissy Espindola, T-Mobile Director KM & Social Customer Support, and Christopher Morace, Jive Software Chief Strategy Officer, team up to present at the Seattle Evanta CIO Summit.
From Misunderstood to Celebrated: How to Make Executives Care About Digital A...Jacques Warren
Presentation I gave in London in 2010 at the Webtrends Engage event. Often hearing digital analysts complain that nobody seems to care about their reports, I tackle two fundamental causes: lack of understanding of business performance measurement by analysts, and use of jargon.
How to conduct a KPI definition project in Digital Marketing. My proven methodology built through 10 years of working with organizations from many industries.
BCS Elite Leeds - Leading IT-enabled Innovation 23 March 2012Lead & Transform
This document discusses innovation and how IT can enable and lead innovation efforts. It provides examples of how different organizations have used IT to maximize R&D investment, turn data into useful information, and help business colleagues innovate. The document advocates that successful innovation engages various groups, requires a toolkit and experimentation, is open and collaborative, has clear sponsorship, requires diversity, and requires IT leadership aligned with business strategy.
Pykih is a two year old data analytics and visualization firm based in Mumbai with 6 full-time employees and 3 interns. They build dashboards, data visualizations, heat maps, and infographics to help clients in 6 countries with tasks like monitoring, reporting, and data discovery. Examples include visualizations to help a services firm match employees to projects and help journalists verify statements with data. Pykih aims to make the consumption of analytics and data simple through their visualizations.
Cielo's 2018 Talent Rising Summit: The Next Frontier of Talent AcquisitionCielo
This document discusses the future of talent acquisition and how artificial intelligence (AI) will transform the recruitment process. It describes how AI is currently used for tasks like candidate matching, augmented writing, chatbots, and information augmentation. The document also analyzes the recruitment process and estimates what stages are high, medium, or low opportunities for intelligent automation using AI. Finally, it addresses risks and barriers to adopting AI in recruitment, such as brand damage, losing the personal touch, compliance issues, and return on investment challenges.
This document discusses the importance of measuring online engagement metrics strategically and for the right reasons. It cautions against measuring for measurement's sake and outlines some principles for effective measurement. Key metrics like KPIs should be SMART (specific, measurable, attainable, relevant, and timely) and linked to organizational goals like improving customer retention and experience rather than just hitting targets. The focus should be on continuous quality improvement through iterative design informed by user data and feedback.
Netforte is a consulting firm that provides business, operational, and IT services to help clients work more efficiently and solve problems. It aims to deliver exceptional customer service above its competitors. The presentation discusses Netforte's vision, history of growth since 2006, strategy of focusing on customer outcomes, services in business consulting, IT, and training, social agenda, and future plans to expand offerings and thought leadership. It promotes Netforte's ability to help clients achieve service excellence and solve challenges of customer satisfaction, employee engagement, and consistent results delivery.
Getting elephants to dance - Wie etablierte Unternehmen erfolgreiche Accelera...Corporate Startup Summit
Das Duo Andreas Harting und Oliver Kempkens wird aufzeigen, warum es neben einigen positiven Beispielen von Corporate Accelerators auch schlecht funktionierende Projekte gibt, die oftmals auch an kulturellen Barrieren zwischen etablierten Unternehmen und jungen Startups scheitern. Weiterhin gehen sie darauf ein, wie etablierte Unternehmen sich mit „Co-Creation“ die Innovationskraft der Startups zu nutze machen und Talente an sich binden können.
Developing a business case for intranet investment and measuring ROIIntergen
The document discusses developing business cases for intranet investment and measuring return on investment (ROI). It covers why business cases are now needed more than in the past, key elements of a strong business case including quantifying benefits, and examples of how organizations have measured tangible and intangible benefits and ROI from their intranets.
The document discusses Ernst & Young's (EY) transformation of their global HR contact center. EY implemented a new global HR contact center using ServiceNow to provide a more consistent service experience for employees. Key aspects of the transformation included streamlining processes and technologies, deploying solutions rapidly on a global scale, and achieving benefits such as reduced case volumes and time to resolve issues. Lessons learned included the importance of global consensus, building solutions once and deploying rapidly, and keeping process and technology design aligned. The new contact center provides EY employees with a more consumer-like HR service experience.
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...Adaptive Path
The digital service economy demands the ability to create coherent user experiences while achieving end-to-end agility and efficiency. The ability to deliver them together requires seamless system, process, and organizational design. Companies need a unified approach to design and operations that centers the entire organization around helping customers achieve their goals.
This workshop teaches participants how to connect user-centered design to the entire service delivery lifecycle. It introduces a holistic approach that interconnects marketing, design, development, and operations into a circular design/operations loop. Through talks, discussions, and guided exercises, participants learn how to improve both customer satisfaction and operational effectiveness by:
-designing for service, not just software
-minimizing latency and maximizing feedback throughout the organization
-designing for failure and operating to learn
-using operations as input to design
The Nuts and Bolts of Measuring SharePoint ActivityChristian Buckley
To determine whether something has been successful, organizations must create a baseline of activity, monitor and measure over time, and then compare the results to the baseline. One of the leading conflicts between business users and IT happens when there is not accurate data around what is actually happening within the system. Thus, measuring the success of SharePoint should begin with SMART goals: specific, measurable, attainable, relevant, and time-bound.
Slides from a joint webinar with Christian Buckley, Microsoft MVP and CMO of Beezy, and Tal Ben-David from CardioLog Analytics. The intent of this session is to help organizations to learn more about what can be achieved out-of-the-box and through the partner ecosystem to get SharePoint measurements back on track, with a comparison between out-of-the-box SharePoint analytics usage to help attendees understand the direction Microsoft is headed in, as well as an in-depth demonstration of advanced analytics that you can use today to achieve SMART goals.
ICT Service Desk as a Business Partner 2015 - itSMF VPaul Lahey
The document discusses making the ICT Service Desk at Brisbane City Council a visible and reliable business partner. It outlines implementing and embedding improvements by focusing on people, processes, technology, and partnerships. This includes building an improvement culture, reviewing processes, increasing service visibility, and strengthening relationships. The goal is to continuously improve customer experience and deliver more value. Progress so far includes tracking feedback and initiatives through displays and reports. Next steps involve establishing metrics and collaborating further.
Pursuing Customer Inspired Growth is the third presentation in A.T. Kearney's 2017 IIA series on taking difficult steps towards growth. The presentation focuses on pursuing customer-inspired growth as an answer to companies' growth imperative. It discusses traditional growth approaches and their limitations, and proposes becoming truly customer-centric by focusing on "blockbuster" customer experiences that are critical, frequent, and high in emotional value. The presentation outlines A.T. Kearney's methodology for discovering blockbusters, designing customer propositions around them, delivering proofs-of-concept, and driving organization-wide adoption through change management best practices.
We are pleased to provide our 2018 PRESTO Continuous Improvement partner program for business consultants looking to widen their service offering and expand their market presence.
We are looking for collaboration opportunities with experts who will partner with us brining this highly-innovative (and potentially disruptive) cloud-based performance enhancement solution to market.
In short, PRESTO is a set of “best of breed” Business Intelligence solutions for operational excellence, continuous improvement and performance enhancement reporting based on the core principles of Lean Six Sigma offering the installation of a company-wide sense of urgency, sense of accountability, and sense of purpose at all levels of the company. The product was originally built in a large bank in Europe working with outsourced shared service centres of excellences (in Poland and India) and enriched over time by the vast experiences of our super-talented management team who have now grown in numbers and have since enriched out product together with our clients.
If interested in joining our Kaizen Alliance, contact us at info@toppti.com
Nortica ITES is an IT enabled services company headquartered in Tallinn, Estonia. It provides business process outsourcing services like customer support, collections, coding and software solutions to industries like healthcare, telecom, banking and insurance. The business plan outlines Nortica's service offerings, management structure, financial projections, and goals to reach profitability in the first year and become the market leader in Estonia within 5 years.
Acquity Group is a business process and technology consulting firm. We are and end to end provider of strategy, process and technology solutions. This deck highlights our key competencies around IT Strategy, IT Governance & IT Operations
Outbound Marketing Tactics for an effective Sales PipelineSalesPanda
This document discusses building an effective sales pipeline through 3 routes, with a focus on Part 1 which is outbound marketing tactics. It outlines 5 steps to improve outbound effectiveness: 1) understand target verticals and solutions, 2) select the right database, 3) have a content plan, 4) take an integrated approach, and 5) measure and improve. The document also describes how SalesPanda can help by exchanging leads between sellers and providing databases and mentoring to partners.
Understanding product development economics - why it matters?Contribyte
Henri Hämäläinen's presentation from the Tulevaisuuden Tuotekehitys (Future of Product Development) -seminar 27.10.2016.
www.tulevaisuudentuotekehitys.com
The document discusses the digital revolution and how the pace of growth in connected devices and technologies is accelerating. It notes that the pace of growth used to be every five years but is now shorter than two years. People are increasingly connected to devices and devices are connecting to other devices. Examples mentioned include smart rackets, connected cars, and smart toothbrushes. The presentation then discusses partnerships and strategies for success in commerce and leveraging connected customers through brand elevation, mobile-first marketing, and intelligent inventory.
Accenture & Genuine Parts: Jay Dettling and Thomas CookGamePlanConference
The need to provide an omni-channel buying experience touches all industries, and the auto-parts business is no exception. In this session, hear how auto parts industry leader Genuine Parts is leveraging hybris to pivot their business into a digitally oriented commerce engine that drives higher levels of value and service to B2B customers, and more revenue for the company.
The document discusses how to maximize the value of a ServiceNow investment by expanding usage of the platform beyond IT to automate business processes. It provides examples of how one financial services client worked with a partner over two years to increase ServiceNow application usage, identify new opportunities, and build custom apps. This approach helped increase the number of fulfiller users by almost 100% while only increasing annual license costs by 50%, demonstrating significant cost savings. The document also outlines the opportunities, strategy, and types of business processes that can be automated on the ServiceNow platform.
LEVERAGING ACCOUNT-BASED MARKETING AND ACCOUNT-BASInsideSales.com
Featuring Jon Miller, Founder and CEO of Engagio, and Ken Krogue, Founder and Chief Evangelist of InsideSales.com, with Special Guest Rich Neal, Founder and CEO of mPathDiscovery and author of 'Expanding Sentience'
This document provides guidance on designing microservices using the Go programming language. It begins with an introduction to Go's core concepts like packages, functions, methods, structs, interfaces, errors, goroutines, and what Go does not include. It then discusses when Go is well-suited and not well-suited through examples. The document concludes with tips for designing Go microservices, including leveraging existing frameworks, using interfaces, ORM for entities, centralizing configurations, and making errors meaningful. The overall message is to understand where Go works best and mix technologies as needed while avoiding unnecessary complexity.
The document discusses user experience (UX) design best practices and provides an analogy comparing building a house to developing a UX story. It advocates starting with user research like user stories and data to inform wireframes and prototypes before adding creative design elements, rather than beginning with creative-first approaches. The document concludes by inviting questions from the audience.
The document provides an overview of digital operations from Andrew Bessa, a digital engineering manager. It defines digital operations as the people and processes associated with delivering and supporting internal and external digital applications. It discusses key components of digital operations including cloud services, monitoring, change management, security, and DevOps support. It also outlines skills effective teams adopt such as subject matter expertise, structuring work, and increasing developer velocity. Finally, it addresses digital transformation and planning for emerging technologies.
on Tuesday, May 24, NVISIA hosted an Executive Breakfast for key software development professionals in the Chicago area. During the event, which was held in the Illinois Room of the Metropolitan Club, nestled at the near-top of Willis Tower, key speakers and panelists created informal discussion around the one topic that's been on everyone's minds of late: DevOps.
...and here is the second presentation - DevOps in Action
...and here's a recap of the event: http://www.nvisia.com/insights/devops-executive-breakfast-recap-part-1
DAMA Chicago - Ensuring your data lake doesn’t become a data swampNVISIA
The document discusses ensuring a data lake does not become a data swamp. It defines a data lake and data swamp, noting that without proper governance and metadata, a data lake risks becoming a data swamp where data is hard to find and use out of context. The document provides techniques to prevent and clean a data swamp, including developing "safe zones" with governance processes to produce trusted, fit-for-use data while maintaining delivery velocity. It emphasizes the importance of collaborating with consumers early to operationalize new ideas and evangelize safe zones with trusted data.
The document discusses scaling software innovation in large enterprises. It outlines two journeys: from the core to the edge, involving renovating legacy systems; and from the edge to the core, establishing innovation teams. A hybrid approach is needed to evolve an innovation capability while connecting teams to the IT core through practices like lean startup, agile development, and DevOps. The document provides examples of innovation projects and outlines challenges in bridging the edge and core.
Building a Data Talent Pipeline in Southeaster WisconsinNVISIA
This document summarizes a workshop on big data skills. It includes an agenda covering why the workshop is being held, data talent needs, and programs and resources for developing skills. The document discusses the growing need for data talent and biggest skills gaps being analytical capabilities and attracting/retaining talent. It recommends training current employees, creating relationships between data workers and end-users, and having teams with complementary skills. Educational programs at Marquette and UWM are listed, as well as local user groups and meetings.
12/2/2014 Milwaukee Agile Presentation: Persuading Your Oganization to be AgileNVISIA
12/2/2014 Milwaukee Agile Presentation: Persuading Your Organization to be Agile was delivered to 54 practitioners. NVISIA's Tracey Barrett shared tips on how to persuade an organization to become Agile. Interestingly enough, Tracey suggests being Agile in your adoption of Agile.
Big Data 2.0 - Milwaukee Big Data User Group Presentation NVISIA
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14th Edition of International conference on computer vision
Computer conferences organized by ScienceFather group. ScienceFather takes the privilege to invite speakers participants students delegates and exhibitors from across the globe to its International Conference on computer conferences to be held in the Various Beautiful cites of the world. computer conferences are a discussion of common Inventions-related issues and additionally trade information share proof thoughts and insight into advanced developments in the science inventions service system. New technology may create many materials and devices with a vast range of applications such as in Science medicine electronics biomaterials energy production and consumer products.
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Consistent toolbox talks are critical for maintaining workplace safety, as they provide regular opportunities to address specific hazards and reinforce safe practices.
These brief, focused sessions ensure that safety is a continual conversation rather than a one-time event, which helps keep safety protocols fresh in employees' minds. Studies have shown that shorter, more frequent training sessions are more effective for retention and behavior change compared to longer, infrequent sessions.
Engaging workers regularly, toolbox talks promote a culture of safety, empower employees to voice concerns, and ultimately reduce the likelihood of accidents and injuries on site.
The traditional method of conducting safety talks with paper documents and lengthy meetings is not only time-consuming but also less effective. Manual tracking of attendance and compliance is prone to errors and inconsistencies, leading to gaps in safety communication and potential non-compliance with OSHA regulations. Switching to a digital solution like Safelyio offers significant advantages.
Safelyio automates the delivery and documentation of safety talks, ensuring consistency and accessibility. The microlearning approach breaks down complex safety protocols into manageable, bite-sized pieces, making it easier for employees to absorb and retain information.
This method minimizes disruptions to work schedules, eliminates the hassle of paperwork, and ensures that all safety communications are tracked and recorded accurately. Ultimately, using a digital platform like Safelyio enhances engagement, compliance, and overall safety performance on site. https://safelyio.com/
2. How much time do you
spend a month with
your business leaders?
< 4 hours?
Between 4 and 8 hours?
> 8 hours?
3. How many of us in the last year
have collaborated with business
leaders on a new or improved
business model?
4. How many of us know what
the top 3 priorities are for
our business leaders?
5. How many of us have attended a
business conference with our
stakeholders in the last year?
6. Intro
• Over 20 years in delivering business
value with technology
• Software development and solution
architecture kept me close to
technology
• Enterprise architecture and consulting
gave experience communicating with
business leadership
• Worked in Corporate IT and outside via
Digital Marketing, Social Collaboration,
Digital Transformation
9. Source: Business Warehouse 2015 Total Net Revenue
$1,348,803
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Budget
18.7% CAGR
Sargento Net Sales Have Doubled Since 2006
10. Sargento Today
• $1.5 billion in net sales
• Two divisions and one
subsidiary
• Consumer
Products
• Food Service &
Ingredients
• Sargento
Transportation LLC
11. Sargento Today
• Over 2,100 employees
• Four Wisconsin
locations
• Elkhart Lake
• Plymouth
• Hilbert
• Kiel
12. “Everybody is a technologist and everybody in
technology is in the business.”
- Brook Colangelo,
EVP and CTO at Houghton Mifflin Harcourt
“Information technology and business are becoming
inextricably interwoven. I don’t think anybody can
talk meaningfully about one without talking about
the other.”
– Bill Gates
13. Why Is the Need Greater Now?
Compressed
Business and
Technology
Cycles
Increase in
Number of
Small Projects
Increase in
Technology
Diversity
BYOX and
Consumerizati
on of IT
Greater
Business
Partner
Responsibility
14.
15.
16. • Order Fulfillment
• Aging Systems
• Manual Activities
• Tech-Centric Mind
• Tech Thinkers
• Some Data
• Web Based
• Value Creator
• Modern Tech
• Automation
• Stakeholder Mind
• Business Leaders
• Integrated BI
• Mobile
From To
Sargento IT Transformation
17. Sargento
IT Vision
Sargento IT enables
business success by
fostering integrated
partnerships with our
stakeholders and providing
proactive, effective and
current technology that
drives our business and
supports our culture.
18. Benefits of a Strategy
& Architecture Team
• Advocate for IT and Business
• Guide our technology
investments
• Improve Business-IT
relationship
• Drive emerging technology
innovation
• One point of contact
21. Get the Fundamentals Right
Expand
Business
Optimize Business:
Decrease costs, increase
efficiencies, increase
revenue
Support Business:
Manage cost efficiently, user/customer
experience
Fundamentals:
Accessible, uptime, secure, performance, deliver projects
on time
28. Focus on Stakeholder Goals
Understand and articulate business needs
Assess current state and capabilities
Increase Business IQ
Develop and prioritize plan to provide business results
30. “The business relationship director
manages the relationship; the architect
manages the possibilities.”
- Brian Martin
Sr. Director, Business Relationship Director,
Allianz Life Insurance Company of North America
31. Shift
Enterprise
Architecture
Focus Away
from
Governance
Do just enough
Enterprise
Architecture
Focus on Business
IQ
Work on top value-
creation
opportunities
Articulate how
technology can be
a disruptor or an
opportunity
Communicate to
stakeholders in
their language,
tools
Willingness to take
risk
33. • Regularly expose yourself
and your executives to
new technology in fun,
safe ways
• Engage with the
innovation teams, startup
community, and
educational institutions
with your business
leaders
35. When Are We Successful?
The business is
•doing
something
better
•cheaper
•faster
36. When You Get Back
Schedule casual time
with your business
stakeholders
Understand your
stakeholders’
communication and
trust levels
Attend an industry
conference with your
business
stakeholders
Start communicating
technology
investments in
business terms
Determine how you
want to track your
progress