1. ____ is a collection of formal techniques for planning and controlling the activities undertaken to achieve a specific goal. 2. ____ design and write the database-driven Web pages. 3. ____ strategies can be used to improve the value that the business provides to its customers. 4. A ____ is a formal review of a project after it is up and running. 5. ____ help design and implement customer relationship management activities in the electronic commerce operation. 6. _____ is an example of a return on investment technique.

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BUS 107 Quiz 5 NEW
• Question 1
In the early days of electronic commerce,
shoppers selected items they wanted to
purchase by_.
Question 2

2. Large information systems that store the same
data in many different physical locations are called
_information systems.
• Question 3
_CSPs provide small business with an Internet
connection, Web site creation tools, and little or
no
banner advertising clutter.
• Question 4
____ software often includes powerful search
tools
that use proprietary semantic and statistical
algorithms to help users find the content, human
experts, and other resources that can aid them in
their research and decision-making tasks.

3. Question 5
The Web is a_system, unable to remember
anything from one transmission or session to
another.
• Question 6
is a message passing protocol that defines how
to send marked-up data from one software
application to another across a network.
• Question 7
. software packages are business systems
that integrate all facets of a business,
including

4. accounting, logistics, manufacturing, marketing,
planning, project management, and treasury
functions.
• Question 8
_occurs when the shopper proceeds to the
virtual checkout counter by clicking a
checkout
button.
• Question 9
The W3C defines_as software systems that
support interoperable machine-to-machine
interaction over a network.

5. Question 10
A_is a listing of goods and services.

6. Question 10
A_is a listing of goods and services.